Jennifer at Tropical Treasures was absolutely amazing! From the moment we walked in all the way…read morethrough checkout, she provided truly five-star customer service. She was incredibly knowledgeable about the animals and took the time to answer every single question we had. We never felt rushed, and she made sure we had all the information we needed. She was patient, polite, kind, and genuinely seemed to care about making sure we felt comfortable and informed. Jennifer provides that wonderful "old-school" customer service that is becoming so hard to find anymore -- where someone actually takes their time with you and makes you feel valued as a customer. Five stars all the way around -- for her knowledge, kindness, patience, and customer service. We had such a great experience and will absolutely be back again! Thank you, Jennifer!

Amazing inventory and knowledgeable staff. I took my nephew…read moreand he had the best time in the store learning from a young man all about setting up an aquarium. Thanks , we will be back for more supplies and fish.!

Hunter and Connor were super helpful and kind! They have a huge verity and stick in fish and…read morecoral. Highly recommend this store!!!

Very poor service and zero accountability. I used their maintenance services, and they never…read moreresponded to emergency calls. Because of their negligence, many of my fish died. Instead of taking responsibility or offering a reimbursement, they completely refused to admit their mistakes.On top of the terrible customer service, their weekly charges are incredibly high for the poor quality of work they provide. I have already found a replacement service that is far more reliable and professional. Save your money and your livestock--look elsewhere for aquarium maintenance.

i am getting my son into the wonder hobby of fish! hes 3 so ITS TIME!…read more We had just left one other aquarium that was, WOOF, and im so glad i stopped in here. First, the staff are young and super personable! quirky and friendly. one staff was particularly sweet, Courtney. She let my 3 year old bother her. he gets so excited "LOOK LOOK" and she played along, i really appreciated that. The fish looked so great and healthy They only had 2 bettas BUT they were in small tanks, not cups, and well cared for! one was in a planted tank, i am sure it was a red hellboy, it was a beautiful set up and great display. please sell me the whole display. the other was a remarkable black betta! i GREATLY appreciated their respect of all living fishes and they are really raising the bar for betta care in retail environment. When we are ready to buy, ill be back to courtney, she and i planned out a great 10 gallon community tank! im stoked. The also have meds on hand which, we all know, can be hard to find good products and great prices!

I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

Mark is probably one of the most knowledgeable and helpful person I have come across in this…read morebusiness. He is incredibly fair and easy to work with. He has helped me from the purchase of my tank from him through changes in set up as I have gone from FOWLR to reef. I cannot say enough about him and his company. I would highly recommend that anyone interested in great service at a fair price give him a call. Ty K.

This is one of my favorite spots, chill store to browse, nice selection of corals & fish, and they…read morecan order what you want in a week too. Casey is super nice, knowledgeable, & been around the Phoenix reef scene a long time too.

Have everything you need for your fur babies trying many natural snacks and food for my chihuahuaread more

I had a great experience today! Shawn was incredibly helpful, kind, and confidently guided me…read morethrough everything I needed. I had a lot of questions, and he took the time to answer each one without making me feel rushed. He helped me find the perfect harness for my 4-pound Cavapoo puppy, as well as a bully stick that was appropriate for such a small puppy. He was very knowledgeable and informative, and I really appreciated his excellent customer service. Thank you, Shawn, for making my visit such a positive experience!

Aloha Hawaiians, My…read morebaby girl needed some doggy beauty I took her today. Sunday around 2:30 pm. I'm glad there was no waiting. There was lots of bargains on mark down Xmas outfits for your pooch and if you're looking for focal pieces for your tank there is a massive selection and they have some Xmas things also. I recommend this store and the store in Dessert Ridge for your grooming needs. .

This was the first Petsmart location I have gone to, to get my dogs food. The second location was…read morethe Petsmart on Agua Fria fwy. Both with the same issue. I have purchased Purina, Purina one (large breed), Purina one (standard), and Iams (large breed), and Iams (standard). EVERY BAG HAS HAD MEAL WORMS IN IT. I can't return the food as I empty the bags into an air tight container and toss the bag. I've cleaned the dog food containers, I've replaced the containers, I've swapped brands. At this point I believe all the local Petsmart in the area have this issue. It is probably a problem at the processing facility or the warehouse. I'm done shopping here. The only thing I've gotten after making Petsmart aware of this is coupons for more of their food. I know I'm not the only one that's experienced this. Something needs to be done about it!

I've been relying on Justin's crew since 2023 after the fumblings and miss-directions of a handful…read moreof other aquarium service providers. Justin and Bobby have been, hands down the most consistently professional, easiest to work with, available for emergencies, and overall most technically competent of all aquarium retailers and service providers in the greater Phoenix Area. I have been keeping reef aquaria for over 50 years, since the days of dolomite and undergravel filters, when the concept was a novelty. I am particular, I know a bit, and I need a crew that can match wits with me to figure out the more challenging stuff to partner with me. The Justin-Bobby Team matches my needs, is patient with my sometimes old-school thinking, and always is keen to make sure I am satisfied. They are as interested in the success of my reef as I am!! I cannot give Aquatic Innovations a recommendation too high. If you are struggling with your salt aquarium and you still haven't contacted Justin, then its your own damn fault...

Excellent service and our aquatic turtle, Tori, is a happy thriving girl in her tank. Highly…read morerecommend Aquatic Innovations.

Chad is the best! He is very knowledgeable and reasonable priced. Help me set my new 36 gallon…read moretank. Looks great! Brian & Via Thanks Chad

I've been using Fishguy Aquariums for monthly maintenance, for several years. I've had multiple…read moretanks and they always look stunning. Bonus, I get different ornaments every month! Fishguy Aquariums does a great job and keeps my tank looking clean and my fish healthy. I highly recommend!

Generally I like Pet Co, they have been my preferred pet shop in the past. Maybe not this one…read morethough. Today I cam in to by a pet-safe bark collar for my dogs. It sprays a scent less or citronella mist if it detects barking. It's completely safe. But see, when I'm gone my dogs tend to bark at strangers on the sidewalk and I live right on the street so there is a lot of foot traffic. Now when I'm home it's not an issue. But when I'm gone the dogs are more protective of the property and they are big dogs. With big barks and it upsets my neighbors. The dogs don't just bark, its always to alert but I understand. The bark collar gives them a reminder not to. Today Austin a young man in wearing a unbuttoned flannel shirt instead of the uniform informed me they wouldn't be carrying the product any longer because "dogs don't learn that way" I reminded him that this was a collar for my 2nd dog because the product works well on my first dog. So.... nonsense. He replied "sounds like they need more training". It was a snippy arrogant comeback from a young man with a fraction of my life experience. Besides the rude comment, the store obviously 1 doesn't care that barking animals can get you into trouble with the city, the HOA etc. Their class isn't available at a moments notice so whats a pet owner to do in the meantime? Who cares! Selling a product means a smaller profit margin than their class. Let's pretend that my dogs behavior in front of a barking dog in their store wasn't used as an example of what good training could do, and that I trained the dog myself. But these are intelligent animals and no amount of training can grunted everything. Dumping a perfectly fine safe product to make an extra buck is not a substitute. The smartest and best educated species on this planet still requires, police, courts and prisons. I've trained more dogs than Austin has seen in his life. Pet-co is not the end all and be all or final word in animal training and as far as I can tell could care less about animals (they are pulling a safe product that could at least get a dog through until their class) in order to make a buck off of reward traing. Which IS good training. But your not home to reward a dog for not barking at a scary drug addict 6 feet from the fence (who he SHOULD bark at). The consumer needs these harmless stop gaps, and if your going to make me shop on line to buy my product (such as refills) why shop in your big box store at all? May as well do all my shopping on line and save myself some money. Plus no rude employee to impart all 25 years of his life experience thats advanced him to stocking shelved at a pet-co.

Every time I go to this one, they are rude, must be a requirement for employment. I went in for a…read morescratching post the 1 I needed was damaged and I made the mistake to ask if they had any more, so basically NO they don't keep any of them in stock so buy the damaged or not! OH, wait I could order 1 but when I tried that their system was down. no wonder they are never busy! I'm not thinking the store cares that was obvious when I was there so why would I call them! JUST GOES TO SHOW PETCO DOES NOT CARE ABOUT CUSTOMERS!

We've had multiple service companies and this is by far and away the best in town!…read more Amazing communication, attention to derail and you're aquarium will thrive under their care

By far the best call I ever made. Called in asking questions and Chris helped me out so much and…read morejust made my fish dreams come true started off my adventure. Would strongly recommend to use them!