Dylan (Dillon? the tall guy with long hair) was super helpful! I had a million questions and he was happy to help with them all. Definitely recommend Kona for fish needs, these guys are awesome! read more

Kona Reef - Cool bonsai in their lobby - Local Fish Stores Near Me - Phoenix, Arizona

The staff are very informative. Shout out to Hunter, he gave me great insight ! Definitely will be back !

We just started a new salt water tank and we were so happy to see a store so close to us. Hunter, Isaiah and Gus are always so helpful when we go in and have answered every question we've asked them (and there have been a LOT). They helped us when our tang got worms and have been helping us maintain our tank since day one. They're probably the reason our tank is doing so well! The store has a great selection of fish and coral and their store tanks are always fun to look at too. I would highly recommend this location to anyone with a saltwater tank and definitely to beginners wanting to start a saltwater tank. read more

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Kona Reef is the best when it comes to service and quality. I won't go anywhere else for livestock, assistance, or advice. My wife and I had left the hobby due to the heavy time commitment required to clean the tank and perform water changes, tests, etc. Kona serves the service on the tank, allowing us to enjoy the beauty and tranquility inherent to the reef tank. Jason does the weekly service and has become a friend over time. I value him and the entire staff at Kona Reef Phoenix. Chris Mowen read more

Kona Reef - Local Fish Stores Near Me - Phoenix, Arizona

I called while in Phoenix looking foe a Diamond Goby before I headed all over town. Conner promptly answered the phone, answered my questions and I headed over! While in the store I picked out the Goby and Conner was very helpful. I ended up woth several other items as well. Prices are good too! Will definitely be back! read more

My family has been going to this store for 5 years and we supported it thru the pandemic. We used to love this store. But something has changed. We used to see the owners in the store and could chat with the knowledgeable staff. That is no longer true. My family recently had a very unpleasant experience with the store where we were flat out lied to about a very minor purchase. After having spent thousands of dollars supporting a store that we loved, this was hard to swallow. We like to support our LFS and do our best to support local business owners, but dishonesty shouldn't be tolerated. I'm sorry to say that we can no longer shop at Kona Reef. read more

I have been buying coral here for years. But recently had a very bad experience. I went to the Shea store and noticed an acrylic lid on a new Red Sea 250 tank. It was a custom lid that was apparently returned previously. I told the sales person (young gentleman with beard) that I was interested in purchasing but wasn't sure that it would fit my tank. He called his manager to verify price and than told me that I could return it if it didn't fit.....so I bought it along with an assortment of fishes and corals. Unfortunately, the lid did not fit my Red Sea 250 because the opening for the light mounts were too small. I returned to the store today to return it. The original salesperson was there, and could verify what I was promised, but another salesperson had to contact their manager by phone, who refused to allow the return despite the previous promise. The salesperson then told me that it was ok that they lied to me about it being returnable because "you got a good deal."........On a lid that doesn't fit. That flippant remark really showed me the character of the people running the store. The lid was probably hard to sell since it's such a specialty item, so they blatantly lied to make a sale. I had a long established purchase history with this store and was going to buy more corals today to off set the cost of the return, but being lied to like that really make it impossible to buy anything more from them. Oh one other thing, I used to buy RODI water from them but stopped because my TDS meters kept showing high readings with their water (20-30). I figured it was just bad resin batch but after this experience perhaps it's just another example of dishonesty. read more

First time popping in and I was so impressed! Immediately greeted by a kind and knowledgeable gentlemen. All the guys that worked there were so kind and helpful! Everything was so organized and clean as well. I'm not in the market to purchase anything but it was really fun to look around! read more

We were on the hunt for new fish and found exactly what we needed here. We have been to the Kona Reef in Surprise a few times and wanted to see what this location had. We had a guy that was super helpful to us and educated us on other fish that would work well with our goldfish. We got 2 clown loaches and a fantail goldfish. They are definitely knowledgeable and take great care of their tanks and fish. We will be back soon to add to our tank! read more

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Visited the Kona Reef on 32nd street and Shea blvd for the first time. The atmosphere was pleasant and the store was very clean. They had a large selection of healthy tropical fish. Prices were pretty normal compared to other shops. I'm happy that I found a really nice fish store that I can visit. read more

After the owners response to this review shows everyone what kind of company they run.. Plus They have no clue what I look like to ban me from the business,just for writing a honest review. I had to laugh. And as for the humidity, 59% of the entire country has humidity that high at times.. Sorry not a good excuse. read more

Best fish store in valley ! So many fresh & salt water fish varieties. Very clean store with very knowledgeable staff. Big fan of this place ! Take the drive & enjoy read more

Kona Reef - Koi baby betta ! - Local Fish Stores Near Me - Phoenix, Arizona

Hunter was amazing! He help me set up my first salt tank. Will definitely be coming back I'm with employees like him! I would recommend checking them out and asking all staff but especially hunter for some insight! read more

1. They sold me RO/DI water and it tested at 1600+ TDS. I wouldn't buy water here if you want to keep your tank healthy. 2. Manager told me "sorry we must have used the saltwater tubes to fill RO/DI vats... that's inexcusable. 3. Covid must be cured at Kona Reef. They're the only LFS in Phoenix that won't wear masks. read more

My four-year old niece realllllllly wanted to go to the big aquarium today, but this auntie is on a bit of a tight budget.... as I was frantically searching for other options, this neighborhood fish store popped up. I felt a smidge bad knowing I wasn't going to buy anything, and was even tempted to pity buy a goldfish just to not be an inconvenience. But the way her eyes lit up as we explored the store was unforgettable. We were welcomed by several staff members and one of the guys was even kind enough to point out a couple of fishies she might have recognized (dori and Nemo)! I didn't want to take up too much of anyone's time as there were a few other patrons in the store, we tried to be very respectful of everyone and the tanks and only stayed long enough to walk around twice. But during that time you could tell this is a great place, very clean and with very helpful staff. Honestly, I would pay to bring back my other nieces and nephews to have a little tour and be taught a few things about aquariums. If I had a big enough place of my own I would for sure come back here, there were so many fish, so many fun plants and tank decor, it truly was a wonderful experience. Thanks for being so welcoming, even to two passersby's. read more

I have been doing a lot of research as of late and I'm very interested in the hobby. I have been to this location once before many years ago and enjoyed the environment. I went in recently and bought my first tank and some live plants. I'm very happy with the purchase and plan to continue buying from Kona reef in the future. Friendly staff. Added a photo of day one. Thanks again! read more

Kona Reef - Local Fish Stores Near Me - Phoenix, Arizona

This is the best fish store ever! I always go in when I am in the valley. They always box up my fish and coral for travel. I am able to take them back home in Pinetop. The only other way we can buy fish is to have them shipped. Kona Reef saves us hundreds of dollars yearly. Last time I was in Hunter was super helpful! Great fish store, all the employees really know what they are talking about and they are super trustworthy and knowable with the Reef industry standards! Beautiful fish and corals all over the shop. I always have to look at their huge pufferfish too! Lots of fun and a great shopping experience! read more

Why do people still come here? Tried giving this place another chance because I got a fish from here months ago that had ICH and ended up dying. I go back and ALL the fish in their tanks ALL have ICH. DISGUSTING! Save your money, go to TROPICAL TREASURES!!!!! read more

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Most of the time I feel like the employees purposely avoids helping me out whenever I come. I came three separate occasions looking for amano shrimps and never in stock. The last time I came, I called a day ahead to ask if they have the amano in stock, they told me they just got some packages in that day and should have some for sale the next day. Fast forward to the next day, one guy came and ask if I needed help. I told him about the Amanos. He said he'll help, and then ghost me for 20mins...so I up and left. read more

Very busy at times. So very much better and knowledgeable than the Petco or Petsmart places. I'll not be going to Petco or PetSmart again for any Fish! read more

The inside is always beautiful and people working there are friendly. Been to both the Phoenix and surprise locations now and love the stores. read more

this place is so cool and the staff are always friendly. Noel is always helpful and knowledgeable and was able to answer all my questions as a semi-newby to the aquarium world and helped me with my algae problem. i always enjoy staring at all the fish and different aquatic features such as the waterfall with koi fish and another tank that has fog on top. yes i said it - FOG! i want one for my tank now lol. 10/10 would recommend this place not only for the sick ambience but for the amazing customer service. read more

Kona has been doing the services on my tank for almost a year now, and Jason is the best. He goes out of his way to be helpful and is very knowledgeable. I trust him and appreciate his hard work very much! read more

Always top notch from service to the ambiance and food. I love the house made sushi especially this picaso roll read more

Kona Reef - Local Fish Stores Near Me - Phoenix, Arizona

OK, so you get from all the reviews that this place is top flight. It has a great look and feel, the fish and coral are all displayed beautifully and the folks that work here know their fish stuff in spite of the fact that they all look like they are still in high school... yes, I am jealous of that. The real secret to this place is their home service. I just began my service with them earlIer this week and to say that I am impressed would be a HUGE understatement. Parker is my service guy and what an amazing job he did getting me all set. I actually had to go to the shop to grab a couple of things that I didn't even know I needed, Parker and Trevor communicated exactly what I needed, had it for me when I got there and when I got back home Parker had completed the service, had a few tips for me and help me medicate the tank. If you are looking for service this is your place! Just goo to their website, fill out their questionare and get it over to them. You will not be disappointed. read more

The most Amazing fish shop I have ever been in! Pride in ownership shows. Very clean and organized

This is our new favorite aquarium spot! Their selection of plants, coral and fish, both fresh and salt water, was incredible. Store vibes were 10/10. Jason was so helpful and made our experience even more fun. Totally recommend!! read more

If you're worried about safety during the pandemic, no more need to worry! Kona Reef has decided it's over! None of the four employees were wearing masks, and they definitely weren't bothered that half the customers weren't either. No sanitation, no masks, no hand sanitizer, no distancing, no sh*ts given. read more

Awesome store. Well maintained. Fair pricing. Is it the "cheapest"? Nope. But if that's what you're after head to Petco. And THANK YOU OWNERSHIP for standing up to bullies on YELP. Reviews have consequences. If you leave a negative review but still need to shop there anyway, they have every right to fire you as a customer too. And good for them! As for masks: really? If you don't want to buy aquarium supplies because employees choose not to wear masks in a humid aquarium store? Okie dokie. Go elsewhere. And if you feel the need to complain about their choices in an attempt to hurt their business, I truly hope they refuse you service. Get vaccinated if you're too terrified to go fish shopping in an environment that scares you. Can't wait for Surprise to reopen. It was always the highlight stop on Sunday adventures with my daughter. Hope it's going well. Tim and Hannah read more

I WAS a returning customer for months at this store. I bought a Congo tetra and most stores will give you a return policy for possible sick fish. Well i got my tetra 4-5 days ago and today i woke up to it dead. So i call to see about the return policy they promised us and then told us they wouldn't even give store credit. I'll never go back. read more

I was in the Surprise, AZ location today. Needed Hikari today but was able to talk to BEN about 2 weird plants that appeared. He was so helpful and patient while explaining process for using Joes Juice. Taking care of my daughters 2 60 gallon aquariums and discovered a "hitch hiker" Thank you BEN for going above and beyond and sharing your expertise. read more

Kona Reef - Local Fish Stores Near Me - Phoenix, Arizona

I went to the Kona Reef store in Surprise. Great customer service! The store was really pretty to walk into everything looked really clean, the lighting, the setup. It was a good shopping experience and I recommend everyone and anyone to go to this store. read more

I have been keeping freshwater fish and dreaming about setting up my own saltwater fish tank since 2012. I've been to nearly every local fish store in the Valley and this one really does have it all. Gorgeous and green freshwater plants, vibrant, huge coral frags, and a healthy and fat livestock selection. I only ended up buying a little bit of Java moss and a fancy new HOB filter with integrated UV sterilization, but after such a great first impression I'll be going back for any future desires. read more

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The New Shop is absolutely beautiful - the layout, tanks, fit & finish is by far the best in the valley hands down... The inventory is usually pretty good and the quality/health of the live stock is good. *The only thing I'd like to see is the prices to come down 10-15% to make them within reason of other shops around the valley. The staff is knowledgeable and always helpful so stop by and check it out. read more

Went here for some fish and plants, first time. All the employees were pleasant and helpful, but not pushy or anything. Quite knowledgable too. They were pretty well stocked, all their fish looked healthy and vibrant. I ended up getting a Panda algae eater, an African Dwarf Frog, and a few shrimp. And their plant selection is great, lots to choose from. Friendly staff, healthy stock, and everyone wore masks during COVID. I'll definitely be coming here from now on, screw Petsmart and their ichy fish. read more

Just want to give a shout-out to Natalie a awesome helpful crew member! She was very knowledgeable! Love this store, so many awesome fish!

We went there about a week ago and Mickey greeted us and helped us with all our questions. She was so informational. She knows her fish. She helped us with making the right decisions for our saltwater fish tank. We told her we a have a bit of a drive home so she packed our fish in a special box. The fish are great. Great service and they care. We have visited several other fish places in the Phoenix area and Kona Reef was top notch. They are very prompt about returning your call. We would recommend them to everyone who wants to do a fish tank. read more

Starting a 32 Biocube saltwater Display Tank. Had saltwater in past as well as freshwater. I am starting anew slow and steady. Went to Kona in Surprise several times so far. Yep, my kind of help . . steady, knowledgeable, friendly, personable. Good advise, patient, and good selection of frags and larger corals. Living in Goodyear and having the 303 makes it quickly accessible. All frags are doing very well. Fish are also. Going back next week, again because it is a good feel place. read more

The employees here are really friendly and helpful. They have a good selection of fairly inexpensive coral (around $35 for a frag). They also have both freshwater and salt water fish. The reason for 4 and not 5 stars is because the variety of fish was limited and the prices are not labeled directly on the tanks. The prices are on iPads throughout the store, and I had difficulty using their iPad for pricing since it involves going through a website that was not very user friendly. Overall I would come back and purchase their freshwater tinfoil barbs, or saltwater clownfish, and/or blue tang. I would recommend this store to others looking for live coral because they have some of the nicest coral I've seen for a decent price. read more

After over 20 years without aquariums I'm back into it. Have done a lot of research and visited different fish stores. Kona Reef is it for me! Their prices are very competitive, sometimes even less than their competitors (including big box stores). The staff is both knowledgeable and friendly, as well as attentive. Their (freshwater) fish selection is pretty good and they make sure the tanks are well kept. I have been shopping at their Shea Blvd store in North PHX. I can not come up with any negative comments even if I tried. Mickey, Parker, Tyler, and the other guy (can't remember his name) have been valuable and patient in helping me. They are constantly taking care of the fish tanks. I also did a quick visit to the store in Surprise. It was impressive and the staff was just as helpful! I have read the 1 star reviews here and find them baseless. This store is just the right size. Bigger isn't always better. Please, keep up the good work! read more