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    Scales N Tails - Phoenix Central

    3.3 (17 reviews)
    Open 10:00 am - 8:00 pm

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    Reviews With Photos

    Ivy, my ivory ball python.
    Patti C.

    This is a great reptile store. The great thing is they stay open longer than any other store. So when you need to squeeze in a feeding and get busy so you don't notice the time it's ok, because they are open until 8pm.. Friendly staff. Thank you Snails and Tails

    Asian water Mointor
    Eric B.

    Usually I try not to leave a bad review , but this Asian water monitor is suffering, he is way to big for this tiny cage there supposed to have a a huge tub to be able to submerged under water and he was a little tiny empty water dish... this really bums me out someone plz save him

    This is my baby Irelia (avicularia avicularia) I purchased from them :) my boyfriend got a gorgeous avicularia purpurea!

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    1 year ago

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    2 years ago

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    2 years ago

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    1 year ago

    Great shop, great service! Everyone in the store was very helpful and their selection is unmatched!

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    3 years ago

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    1 year ago

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    1 year ago

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    2 years ago

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    4 years ago

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    4 years ago

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    2 years ago

    I understand having limited space but these animals looked so stressed and sad. The owner is very pushy for sales too. Do not recommend.

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    3 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Ariana super nice, lots of happy Lizzies and Sniggies in the place. Live feeders, good place.

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    Ask the Community - Scales N Tails - Phoenix Central

    Review Highlights - Scales N Tails - Phoenix Central

    I was blown away with the customer service at this exotic animal store!

    Mentioned in 2 reviews

    Read more highlights

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    To Whom It May Concern,…read more My name is Dr. Boyer Cross, and I am writing to formally document and express serious concerns regarding my family's adoption experience with Cat's World Rescue. Based on the facts outlined below, I cannot, in good faith or sound judgment, recommend this organization for the adoption or placement of any animal. In [month/year], my family adopted a four-month-old female orange tabby kitten through Cat's World Rescue at the PetSmart Metro location. At the time of adoption, the kitten was represented as healthy. However, from the very first day, we observed persistent watery eyes, which is a recognized symptom of a possible upper respiratory or infectious condition. At the adoption event, the representative of Cat's World Rescue applied an antibiotic ointment to the kitten's eye and stated that this treatment would resolve the issue. This representation gave the impression that the condition was minor and temporary. Relying on this assurance, we proceeded with the adoption and paid the associated fees. Over the following weeks, the kitten's condition did not improve. Instead, it worsened, causing the animal visible discomfort and distress. As responsible pet owners, we sought veterinary care at our own expense, resulting in significant costs for examinations, antibiotics, and prescription eye medications. We repeatedly attempted to contact the owner of Cat's World Rescue, who initially stated that she would assist with or partially reimburse the veterinary expenses due to the kitten's condition. However, after extensive delays, unreturned calls, and inconsistent communication, we were ultimately informed--after nearly one month--that we "should have taken the kitten to her preferred veterinarian" in order to receive discounted medication. This information was never disclosed at the time of adoption, nor was timely assistance provided when we sought help. Furthermore, the owner later referenced a seven-day limitation clause in the adoption paperwork, asserting that any health-related responsibility expired after that period. While such language may appear in the fine print, it is legally and ethically undermined by the fact that: The kitten exhibited symptoms at the time of adoption; A representative of Cat's World Rescue acknowledged and treated the condition on-site; and The organization accepted payment while knowingly placing a sick animal. Under these circumstances, the seven-day clause is nullified by prior knowledge and nondisclosure, and does not absolve the organization of responsibility. More recently, we have been advised that the prescribed medications may not be effective and that the kitten could be suffering from a potentially infectious condition, placing other animals at risk and requiring isolation. This raises serious concerns regarding negligence, failure to disclose known medical issues, and disregard for both animal welfare and adopter safety. Despite multiple attempts by both myself and my wife to resolve this matter professionally, Cat's World Rescue has ceased communication entirely and will no longer return our calls. Given the above, I am now in the process of seeking legal counsel and will be formally sharing our experience with PetSmart corporate management, as well as any retail partners or sponsors affiliated with Cat's World Rescue. Organizations that place animals through public retail spaces have a duty to uphold ethical standards that protect both animals and adopting families. This situation could have been resolved responsibly and humanely through reimbursement, transparency, and accountability. Unfortunately, that opportunity was declined. I submit this statement not out of malice, but out of a duty to inform others and to advocate for proper animal welfare practices. I respectfully request a prompt and substantive response addressing these concerns. Thank you for your time and attention. Sincerely, Dr. Boyer Cross, PhD

    Scales N Tails - Phoenix Central - reptileshops - Updated May 2026

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