I signed up for the service via the online portal, which included a free first service. It was…read morescheduled at the time of sign-up. The company missed the first service with no communications. I have now sent no less than 5 emails asking for follow-up and the service to be cancelled. The emails have been sent to multiple franchise branches and the main office based on the emails on the website, with no response. Additionally, there is no way to cancel the service in the online portal, which is unusual given "click-to-cancel" legislation currently under review. I now have to figure out how to get the recurring service cancelled without being billed. I would strongly warn any potential customer that this company....Poop 911....should not be signed up for as recurring service without engaging directly with a human first. ** Update Apr 30, 2026 - Was finally able to get a hold of someone and had the service cancelled. The recommendation if engaging with this service is to utilize telephone numbers versus email to get a response.

Awesome company. Kyle doesn't an excellent job. He's very polite and very thorough. I recommend…read morepoop 911 to everyone.

They were great, effective, efficient, and sent pic of closed gate to make me feel secure. Great…read morepeople.

What a great company and service. Eric is always prompt and friendly. I very much appreciate the…read moreheads up text that they are in their way and the confirmation photos that the gate is closed when they are done! They also do a very thorough job. I don't think I've ever found a spot they missed! That to me is most impressive having used other services elsewhere in the past.

I've been relying on Justin's crew since 2023 after the fumblings and miss-directions of a handful…read moreof other aquarium service providers. Justin and Bobby have been, hands down the most consistently professional, easiest to work with, available for emergencies, and overall most technically competent of all aquarium retailers and service providers in the greater Phoenix Area. I have been keeping reef aquaria for over 50 years, since the days of dolomite and undergravel filters, when the concept was a novelty. I am particular, I know a bit, and I need a crew that can match wits with me to figure out the more challenging stuff to partner with me. The Justin-Bobby Team matches my needs, is patient with my sometimes old-school thinking, and always is keen to make sure I am satisfied. They are as interested in the success of my reef as I am!! I cannot give Aquatic Innovations a recommendation too high. If you are struggling with your salt aquarium and you still haven't contacted Justin, then its your own damn fault...

Excellent service and our aquatic turtle, Tori, is a happy thriving girl in her tank. Highly…read morerecommend Aquatic Innovations.

Alex is the best, leaves our yard clean there is no lingering scent of dog doo doo or urine…read more They got their shit together

They are so efficient and kind! Alfonso is the best he is very kind every week! This works so well…read morefor us, it was hard to keep up on our yard with our busy schedules and the price point is on point!

Chad is the best! He is very knowledgeable and reasonable priced. Help me set my new 36 gallon…read moretank. Looks great! Brian & Via Thanks Chad

I've been using Fishguy Aquariums for monthly maintenance, for several years. I've had multiple…read moretanks and they always look stunning. Bonus, I get different ornaments every month! Fishguy Aquariums does a great job and keeps my tank looking clean and my fish healthy. I highly recommend!

The back yard had kind of gotten away from me after a few weeks of not being able to get out there…read moreand pick up. I was not looking forward to the work needed to get it back under control. So instead of dealing with it myself, I had Poodini come out and do a one time cleanup. The guy was here on time and knocked the whole yard out in like an hour. Left the yard 100% turd free. Would highly recommend them.

I'll be the first one to admit that I never thought I would hire a Pet Waste Company but boy am I…read moreglad that I chose Poodini! I'm currently working on selling my house in Arizona and they were able to get it cleaned up in no time flat! Their customer service is top notch and they are very affordable! I will be suggesting Poodini to all my friends and family that are in the Valley!!

Tramaine is absolutely incredible! She does not go light on effort and truly works very hard to…read moreleave things *sparkling* clean. In an era where customer satisfaction is often sacrificed for increased profit - Fruitful Flow is stands out as an exception. She is honest, hardworking, and really knows how to clean various hard to get to substances. Incredible Value you can't get elsewhere, with an honest approach you can trust!

Amazing job completion. Great Value. A job done with Integrity and honesty and lots of hard work…read more Highly recommend them for deep cleans, move out cleans and regular house cleaning. I haven't used them for pet sitting yet but i look forward to the next time I need one, everything I've hired them for surpassed my expectations once the job was complete!

I can't begin to state how great this place is. After two bad experiences with our local PetSmart…read morewe decided to look elsewhere and thankfully we found this place. The customer service is amazing, if you are beginners they are willing to walk you through everything and give you great knowledge. Will be back every single time we need something for our aquarium. Will definitely be going here once we start our Saltwater tank. The are expanding soon and we cannot wait to see how it looks. They always have this amazing Puffer fish, it's a must see (See attached)

HORRIBLE EXPERIENCE - STAY AWAY FROM THIS PLACE. I purchased a frag rack they have 3D Printed -…read moreinternal magnets started rusting through plastic inside my tank (less than 1.5 months of purchase). Driving into the store from Surprise where I live, no concern or sincere of any urgency. Instead, I was treated with very poor customer service. I was expected to wait for days to hear back from someone. After 2 days of calling the store and being frustrated. I was told I had to wait until the next week in order for the guy who makes them, to come back from out of town and remake a new one. The store had a whole basket of the same item "Except those were double magnets" and I only purchased the single magnet". To make things right and avoid customer frustration. No one offered to upgrade or anything else, I had to ask options to just upgrade and be done with it. What a JOKE, I was offered a discount to upgrade. Basically, around the same price if I'd just purchased the double magnet mount. Pay Double The $$ for a product that only lasted 1.5 months. I DON'T THIONK SO. I only purchased it because I was told the store made these. I was trying to support a small company. Not After This. I'm done dealing with this place. Completely different attitude when addressing a defective product they sell. Unless your dropping $$$ the day of the visit, expect to get bare minimum for customer service when there is an issue. They won't be getting any $$ from me after this encounter.