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    Fancy Guppy Aquarium Services

    5.0 (1 review)
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    4 years ago

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    Artistic Aquariums

    Artistic Aquariums

    4.1
    (56 reviews)

    I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

    I had a very disappointing experience with this business. The customer service was not what I…read moreexpected, and communication throughout the process felt unprofessional. In my experience, the owner did not handle concerns in a respectful or constructive way. I also had issues with the stated 14-day return policy -- it was not honored in my case, which added to the frustration and made the situation feel unfair. Overall, the experience was stressful rather than positive. Based on what I went through, I would not recommend this business and would advise others to be very clear about expectations before committing to anything.

    Loving Hands Pet Care

    Loving Hands Pet Care

    5.0
    (19 reviews)

    Karen is the only pet sitter I've ever met who genuinely cares about all dogs - not just her own…read more She will treat your dog as if it is her own and will either take your dog in, or go to your house as often as you want her to. She has cared for my dog when I am gone for the past few years and she is 100% reliable and dependable. She always goes above and beyond what you ask her to do. For example, once time when she came over to watch my dog, she noticed the smoke alarm was beeping, so she on her own found the batteries and replaced it for me. She also always makes sure everything around the house is clean and she cleans the sink and bowl, etc. She keeps everything really tidy and organized. My dog feels so comfortable with her and loves her. What's an added bonus is, Karen specializes in old dogs and dogs that need medical attention. My dog is old and Karen is such a natural with her and has a great natural instinct on her to care for her and make her comfortable and happy. She even gets my dog to eat really well, better than I do! I want Karen to come over once in a while just to keep my dog eating and doing good! We have had dogs for the past 30 or so years, and we have gone lots of dog sitters in IL and AZ, and we have never found anyone as great as Karen. I definitely recommend her to anybody!

    Scott is an amazing pet care person. He took care of our puppy on a daily basis while his owner…read morewas in the hospital. He helped to train Aussie, and set up an area in the house to contain the puppy. Scott is so knowledgeable about dogs, he came in and had an immediate impact on Aussie for the better. Aussie loved him from the start! The name of his company couldn't be more spot on! He truly cares about you, the puppy, and your situation. He is so much more than just a dog walker. I highly recommend Scott for any of you pet care needs.

    Fancy Guppy Aquarium Services - aquariumservices - Updated August 2026

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