We took a 40 minute drive here to buy a few fish. They have a really good selection and their fish…read morelook healthy however, literally ZERO customer service. The place was a little hard to find as it's within a bunch of other commercial businesses and there wasn't a sign above. There was a window decal however which helped us. We walked in and no greeting, pretty sure the guy didn't even look up from his phone (he was playing a game) lol walked around checking their selection out and literally not one person was around to ask if we needed help. We spend quite a bit of money on fish and the hobby and this business lost out on potential for good money. Guess they don't need anymore? We ended up going to Ocean Floor which is our normal go to and found what we were looking for with employees happy to help us.

Do you love cichlids? Do you hate going to fish stores and only seeing 3 measly tanks with mediocre…read morecichlids in them? Well look no further, this place was all of my dreams come true. They have quite literally probably 50 tanks of cichlids. Every color, style, font you could imagine Kenny gave us a personal tour of each aisle and explained all the fish, their quirks and personality, and what would go best with what we have in our tank right now. We left with only 1 fishy today (OB peacock who is absolutely beautiful), but trust there was about 10 we wanted to take home today. We will be back!

HORRIBLE EXPERIENCE - STAY AWAY FROM THIS PLACE. I purchased a frag rack they have 3D Printed -…read moreinternal magnets started rusting through plastic inside my tank (less than 1.5 months of purchase). Driving into the store from Surprise where I live, no concern or sincere of any urgency. Instead, I was treated with very poor customer service. I was expected to wait for days to hear back from someone. After 2 days of calling the store and being frustrated. I was told I had to wait until the next week in order for the guy who makes them, to come back from out of town and remake a new one. The store had a whole basket of the same item "Except those were double magnets" and I only purchased the single magnet". To make things right and avoid customer frustration. No one offered to upgrade or anything else, I had to ask options to just upgrade and be done with it. What a JOKE, I was offered a discount to upgrade. Basically, around the same price if I'd just purchased the double magnet mount. Pay Double The $$ for a product that only lasted 1.5 months. I DON'T THIONK SO. I only purchased it because I was told the store made these. I was trying to support a small company. Not After This. I'm done dealing with this place. Completely different attitude when addressing a defective product they sell. Unless your dropping $$$ the day of the visit, expect to get bare minimum for customer service when there is an issue. They won't be getting any $$ from me after this encounter.

I can't begin to state how great this place is. After two bad experiences with our local PetSmart…read morewe decided to look elsewhere and thankfully we found this place. The customer service is amazing, if you are beginners they are willing to walk you through everything and give you great knowledge. Will be back every single time we need something for our aquarium. Will definitely be going here once we start our Saltwater tank. The are expanding soon and we cannot wait to see how it looks. They always have this amazing Puffer fish, it's a must see (See attached)

Outstanding customer service and very knowledgeable regarding aquariums and fish. The salesman was…read moreso accommodating and very easy to talk to. Despite us being rookies, they were so patient and I would recommend coming here for your fish and aquarium needs. We had a great experience here.

Staff is friendly and knowledgeable. They don't mind educating you so that you are making the right…read morepurchases and always have great deals for new fish hobbyists. The only downside is you will likely end up a major fish person with many aquariums this is a fun hobby!

I can't recommend Kona Reef Chandler enough. I recently stopped in with my son, who is interested…read morein getting into the reefing hobby, and Garrett was there to help us out. As an experienced reefer myself, it was great having someone else reinforce everything I've been telling my son. Because, as every parent knows, kids never believe Dad actually knows what he's talking about! Of course, Garrett says the same thing and suddenly it's credible. Garrett took the time to talk with my son, answer his questions, explain things in a way that made sense, and teach him quite a bit. My son really listened to him and walked away knowing a lot more about the hobby. And I'm not going to lie, Garrett even taught me a few things, and I've been in the reefing hobby for over 30 years! That really speaks to what makes Kona Reef stand out. Whether you're brand new to the hobby or have decades of experience, there's a wealth of knowledge there. The staff is approachable, knowledgeable, and genuinely willing to help rather than just trying to sell you something. Kona Reef Chandler is a great store and a standout retail location in the reefing community. Great people, great knowledge, and great service. I would recommend them without hesitation. And at the end of the day, Garrett succeeded because my son officially joined the hobby! He's now on his way to becoming a broke reefer like the rest of us. But that's part of the fun. It's an awesome hobby, and I'm excited that I now get to share it with my son. Thanks, Garrett and Kona Reef Chandler, for helping get the next generation hooked!

I'm just getting started in the reefing hobby, and Garrett at Kona Reef Chandler was awesome to…read morework with. There is definitely a lot to learn when you're first starting out, and Garrett took the time to explain things to me, answer all my questions, and help me understand what I actually needed without making it overwhelming. I really appreciated how knowledgeable and patient he was. He didn't just tell me what to buy, he explained why, which made a huge difference for someone new to the hobby. My dad has been reefing for over 30 years, so I've been around it, but starting my own tank is completely different. Garrett made the whole experience a lot easier and got me even more excited about getting into the hobby. Kona Reef Chandler is definitely a place I'll keep coming back to as I build my tank and learn more. Thanks Garrett for all the help and for helping another reefer get started!

I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

I had a very disappointing experience with this business. The customer service was not what I…read moreexpected, and communication throughout the process felt unprofessional. In my experience, the owner did not handle concerns in a respectful or constructive way. I also had issues with the stated 14-day return policy -- it was not honored in my case, which added to the frustration and made the situation feel unfair. Overall, the experience was stressful rather than positive. Based on what I went through, I would not recommend this business and would advise others to be very clear about expectations before committing to anything.

NOW WILDEBORNE CRITTERS AND CURRENTS!!! Went in over the weekend after a poor experience at another…read morefish store. We were greeted immediately, although she was working alone and busy helping another customer. The store was large and had lots of unique critters - the water snakes and the big tank against the back wall had really cool exotic fish - well at least to me! We went in for some plants for our fishtank and got schooled on the rocks/faux plants we were using, even down to the fish food in the best way possible!!! She also carries eggs both chicken and duck so we got some chicken eggs and they were delish!!! can't wait to continue supporting a local "mom and pop" shop

I love the selection at PNF & I'm a reoccurring die hard customer. The products they offer are…read morereasonably priced, they have a clean store, friendly environment, the woman working there is always super sweet, her name is Andrea. She deals with such disrespectful customers from what I've seen. But they have a wonderful selection of plants, fish, arachnids, reptiles as well as tons of other fun pets! I'd highly recommend this company to legit animal lovers.

I took time off work to go there. I asked 4 staff for help but they were not interested so after 45…read moremins of trying buy buy fish I walked out

I buy all of my fish, food, accessories, coral, etc here! They are very helpful and very…read moreknowledgeable! They also test your water as well which I love. Definitely come here for your fishies needs

Nicest setup in the Valley! Some items are even cheaper than online/eBay!…read more Large selection of coral and fish. Incredibly healthy tanks.

Absolutely wonderful store and so knowledgeable and helpful! This will definitely be my "go to"…read moreaquarium store!

By far the best call I ever made. Called in asking questions and Chris helped me out so much and…read morejust made my fish dreams come true started off my adventure. Would strongly recommend to use them!

My tank with service by Son Of A Fish today he were very courteous prompt and very professional and…read moredetail oriented my tank never look so good I'm very happy and I highly recommend them