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    Kona Reef

    4.5 (41 reviews)
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    Green Hulk Zoanthids

    This is my favorite LFS. The tanks are exceptionally clean! Always! I am always stopping in for something. Connor is awesome! Always a pleasure to see him on Saturdays! Just which they opened earlier!!!

    Clown Fish $25
    Travis C.

    Kona Reef is the BEST spot in Arizona for Saltwater Fish and Coral. Bridget and all the guys there are super helpful, I can't wait until they open their new store in Surprise AZ! Best prices in town AND you know the fish are clean and healthy. They also do really fun promotions / specials.

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    6 months ago

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    1 year ago

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    10 months ago

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    2 years ago

    The workers are very helpful and very informative. It is a very beautiful place inside.

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    5 years ago

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    3 years ago

    Love the store and thank you Landon for the great customer service!! Will definitely be coming back!

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    3 years ago

    Tommy gave great customer service and gave great advice to me to make sure my fish were healthy! I appreciate how helpful and kind he was!

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    5 years ago

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    Page 1 of 2

    Ask the Community - Kona Reef

    Review Highlights - Kona Reef

    Came here with my issues, Trevor gave me a few suggestions that worked perfectly and now we've got the tank in good condition.

    Mentioned in 6 reviews

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    Artistic Aquariums

    Artistic Aquariums

    4.1
    (56 reviews)

    I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

    I had a very disappointing experience with this business. The customer service was not what I…read moreexpected, and communication throughout the process felt unprofessional. In my experience, the owner did not handle concerns in a respectful or constructive way. I also had issues with the stated 14-day return policy -- it was not honored in my case, which added to the frustration and made the situation feel unfair. Overall, the experience was stressful rather than positive. Based on what I went through, I would not recommend this business and would advise others to be very clear about expectations before committing to anything.

    Aquaholic Aquariums

    Aquaholic Aquariums

    4.1
    (8 reviews)

    I can't begin to state how great this place is. After two bad experiences with our local PetSmart…read morewe decided to look elsewhere and thankfully we found this place. The customer service is amazing, if you are beginners they are willing to walk you through everything and give you great knowledge. Will be back every single time we need something for our aquarium. Will definitely be going here once we start our Saltwater tank. The are expanding soon and we cannot wait to see how it looks. They always have this amazing Puffer fish, it's a must see (See attached)

    HORRIBLE EXPERIENCE - STAY AWAY FROM THIS PLACE. I purchased a frag rack they have 3D Printed -…read moreinternal magnets started rusting through plastic inside my tank (less than 1.5 months of purchase). Driving into the store from Surprise where I live, no concern or sincere of any urgency. Instead, I was treated with very poor customer service. I was expected to wait for days to hear back from someone. After 2 days of calling the store and being frustrated. I was told I had to wait until the next week in order for the guy who makes them, to come back from out of town and remake a new one. The store had a whole basket of the same item "Except those were double magnets" and I only purchased the single magnet". To make things right and avoid customer frustration. No one offered to upgrade or anything else, I had to ask options to just upgrade and be done with it. What a JOKE, I was offered a discount to upgrade. Basically, around the same price if I'd just purchased the double magnet mount. Pay Double The $$ for a product that only lasted 1.5 months. I DON'T THIONK SO. I only purchased it because I was told the store made these. I was trying to support a small company. Not After This. I'm done dealing with this place. Completely different attitude when addressing a defective product they sell. Unless your dropping $$$ the day of the visit, expect to get bare minimum for customer service when there is an issue. They won't be getting any $$ from me after this encounter.

    Kona Reef

    Kona Reef

    4.4
    (24 reviews)

    We purchased about 150.00 of fresh water fish about 3 months ago, when I cleaned up my tanks…read more Their fish are very hardy and well quarantined when they obtain them from their suppliers. We did not lose one single fish in the acclimating and currently have 100% at present. The algae eaters we purchased have grown substantially abd are active and entertaining! We are planning to return for a purchase of Albino Corey-cats soon. They also have an excellent variety of plants and supplies. The staff are extremely knowledgeable and helpful. Their store was busy on a Saturday, and we still had a pleasant experience. Their prices are reasonable as well in comparison to local Pet Stores. I checked out two other Pet stores in our area, and one had all their stock on quarantine due to an ich outbreak that came with a shipment, and the other had quite a few dead fish laying or floating in their tanks. I did not purchase from either and began looking for other options. Google helped me find Kona Reef and are thankful we found them! I recommend them highly!

    What a waste of time and gas. I called ahead about Oscars and they said they had tiger albino…read moreoscars and regular tiger oscars. They did not have tiger albino oscars. They also said 2-3 inch. They were barley an inch. So not only was I lied to twice but making the 30 minute drive plus wait for 20 minutes to get helped was the cherry on top. I don't not recommend places that just get you in the door. Learn you product! "Sizes".

    Bark & Luv

    Bark & Luv

    4.8
    (17 reviews)

    I don't even know where to begin with Bark n Luv because it's so much more than a pet store to me…read more I'm a young woman who has found so much healing and connection through my dogs. Cooper and Paisley are my entire world. They've brought me comfort, purpose, and so much love, so finding a place that supports them the way I do means everything. From the moment we found Bark n Luv, everything changed. Megan and the team didn't just welcome us, they taught me. They took the time to educate me on what my dogs truly need to thrive, not just survive. Because of them, I've become the most protective, "helicopter" dog mom and I'm proud of it I am so picky about what my dogs eat now, and I will not buy a single ounce of food from anywhere else. All of my trust is in Bark n Luv, and that peace of mind is priceless. And my dogs are completely obsessed. Cooper and Paisley walk in like they own the place because they know they are so loved there every single time. Heather deserves her own moment because the love she has for my dogs is something so special. Cooper and Paisley absolutely adore her. She is always so invested in them, noticing how much they've grown, celebrating them, and making sure they feel loved every time we walk in. She is incredibly knowledgeable about every product in the store and always takes the time to help me make the best choices for them. You can truly feel how much she cares. The store itself is beautiful, every detail is so thoughtfully put together, and the products are unmatched. You can tell everything is chosen with intention, quality, and genuine care for our dogs. But what truly makes Bark n Luv special is the community. I've met such amazing people, felt so supported, and built connections that go beyond just being a customer. It's a space filled with love, understanding, and people who care just as deeply about their dogs as I do. And Megan... she truly is a superwoman. She intentionally chooses only the highest quality food and products, and you can see how much thought and care goes into everything she brings into the store. The events she creates are incredible and bring the community together in such a special way. When my dogs haven't felt their best, she has helped me pick out exactly what they need to feel better, always natural, always effective. She is one of the most genuine and knowledgeable people I have ever met. She has even made Cooper fall asleep with her massage skills, which still amazes me but more than that, she truly invests in her customers and their dogs. If you're nervous about trying something new like raw feeding, she will walk you through it and help you understand the benefits in a way that feels safe and supportive. She has helped guide me into training resources and, honestly, taught me so much of what I know today. And the fact that she is the owner makes it even more special. If you're a worried dog mom, this is the place for you. If you truly love your dogs and want the best for them, this is the place for you. They will help you. They will care. And I promise... you will be obsessed after just one visit. Bark n Luv didn't just change my dogs' lives, it changed mine too. Forever grateful for this place, these people, and the love they've given Cooper, Paisley, and me

    Store was extremely friendly, well stocked cleaned and they have Almost everything you can think of…read morefor a pet. They also have a self service pet washing station that a lot of people were going in for. I will definitely stop back.

    Kona Reef - localfishstores - Updated August 2026

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