i am getting my son into the wonder hobby of fish! hes 3 so ITS TIME!…read more We had just left one other aquarium that was, WOOF, and im so glad i stopped in here. First, the staff are young and super personable! quirky and friendly. one staff was particularly sweet, Courtney. She let my 3 year old bother her. he gets so excited "LOOK LOOK" and she played along, i really appreciated that. The fish looked so great and healthy They only had 2 bettas BUT they were in small tanks, not cups, and well cared for! one was in a planted tank, i am sure it was a red hellboy, it was a beautiful set up and great display. please sell me the whole display. the other was a remarkable black betta! i GREATLY appreciated their respect of all living fishes and they are really raising the bar for betta care in retail environment. When we are ready to buy, ill be back to courtney, she and i planned out a great 10 gallon community tank! im stoked. The also have meds on hand which, we all know, can be hard to find good products and great prices!

I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

I can't recommend Kona Reef Chandler enough. I recently stopped in with my son, who is interested…read morein getting into the reefing hobby, and Garrett was there to help us out. As an experienced reefer myself, it was great having someone else reinforce everything I've been telling my son. Because, as every parent knows, kids never believe Dad actually knows what he's talking about! Of course, Garrett says the same thing and suddenly it's credible. Garrett took the time to talk with my son, answer his questions, explain things in a way that made sense, and teach him quite a bit. My son really listened to him and walked away knowing a lot more about the hobby. And I'm not going to lie, Garrett even taught me a few things, and I've been in the reefing hobby for over 30 years! That really speaks to what makes Kona Reef stand out. Whether you're brand new to the hobby or have decades of experience, there's a wealth of knowledge there. The staff is approachable, knowledgeable, and genuinely willing to help rather than just trying to sell you something. Kona Reef Chandler is a great store and a standout retail location in the reefing community. Great people, great knowledge, and great service. I would recommend them without hesitation. And at the end of the day, Garrett succeeded because my son officially joined the hobby! He's now on his way to becoming a broke reefer like the rest of us. But that's part of the fun. It's an awesome hobby, and I'm excited that I now get to share it with my son. Thanks, Garrett and Kona Reef Chandler, for helping get the next generation hooked!

I'm just getting started in the reefing hobby, and Garrett at Kona Reef Chandler was awesome to…read morework with. There is definitely a lot to learn when you're first starting out, and Garrett took the time to explain things to me, answer all my questions, and help me understand what I actually needed without making it overwhelming. I really appreciated how knowledgeable and patient he was. He didn't just tell me what to buy, he explained why, which made a huge difference for someone new to the hobby. My dad has been reefing for over 30 years, so I've been around it, but starting my own tank is completely different. Garrett made the whole experience a lot easier and got me even more excited about getting into the hobby. Kona Reef Chandler is definitely a place I'll keep coming back to as I build my tank and learn more. Thanks Garrett for all the help and for helping another reefer get started!

I buy all of my fish, food, accessories, coral, etc here! They are very helpful and very…read moreknowledgeable! They also test your water as well which I love. Definitely come here for your fishies needs

I took time off work to go there. I asked 4 staff for help but they were not interested so after 45…read moremins of trying buy buy fish I walked out

I can't say enough great things about Sea Savvy Aquariums and its owner, Adam. My tank was in…read morehorrible condition--cloudy water, out-of-control algae, stressed-out fish--the whole system was falling apart. I honestly thought it might be beyond saving. Then Adam came in and completely turned things around. Not only is he incredibly knowledgeable and skilled, but he genuinely cares about the health of your aquarium and its inhabitants. He explained everything in a way I could understand, got right to work, and had my tank looking better than it ever has--clean, vibrant, and healthy. On top of the amazing results, his pricing is very fair. For the level of service and attention he gives, it's honestly a steal. And beyond all that, Adam is just an all-around great guy--friendly, trustworthy, and a pleasure to work with. If you're looking for someone to rescue your tank or just keep it in top shape, Sea Savvy Aquariums should be your first call. Adam brought my tank back to life, and I couldn't be more grateful.

Adam is amazing. My tanks look great! We discussed change up the decorations to suit my fish…read morebetter.

Limited Edition Corals knows their stuff. I have had numerous positive experiences with their…read moreservice techs and am greatly appreciative that business like their exist. They have helped me completely upgrade my saltwater fish tank, and given me tons of support and advice to make it the kind of tank that I have always wanted. I love the fact that I no longer have to make my own water for the monthly water changes, and they are very knowledgeable about which fish are going to be the best ones for my tank and which won't. Their prices are also very very reasonable, especially when you consider that they deliver all of the products. Give them a call, you will not be disappointed.

I am beyond grateful for the Fancy Guppy! They (Jennifer...who was wonderful) answered my call…read morepromptly and had me scheduled for service the following day. They helped move 3 tanks and advised me on a better eating / cleaning program for my various types of fish. Gary and Mike were very personable and professional. I really recommend this company!!! Pics will follow!!!

We have our fish tank at the office looking best it ever looked, fishes are sooo happy! Mark and…read morehis crew are awesome!!!

I am a satisfied customer! I have 2 freshwater tanks that I know longer spend time cleaning. big…read morehelp and Good Service!

Fintastic is amazing! I was able to get an appointment scheduled quick and for a great price! They…read morewere in and out and my tank is looking great!

Everything started out great with them coming out to give me a quote. They came back after we…read moreagreed upon a price (I paid half up front) for them to clean the tank. After weeks of back and forth with them not showing up, they finally came back to finish the job Tj get the tank up and running. They decided to raise the price on me not only once but twice. This was not a small 50-100 raise it was hundreds. This was after they came back to look at the equipment again to give me a new quote. Once again, we agreed and they raised it again. I have all text messages and correspondence. This is probably the least ethical company I have ever dealt with and clearly customer service is not what it is supposed to be. The framing of the tank also got broken by them and still not fixed.