I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

I had a very disappointing experience with this business. The customer service was not what I…read moreexpected, and communication throughout the process felt unprofessional. In my experience, the owner did not handle concerns in a respectful or constructive way. I also had issues with the stated 14-day return policy -- it was not honored in my case, which added to the frustration and made the situation feel unfair. Overall, the experience was stressful rather than positive. Based on what I went through, I would not recommend this business and would advise others to be very clear about expectations before committing to anything.

Jeremy came highly recommended by two different reef/fish stores. He is extremely knowledgable…read more Jeremy helped turn around my fish only tank algae issues and some great recommendations for my reef tank.

Didn't have the professional courtesy to call back and decline our business. I sent pictures and…read moreeven texted back after no comment!

Great selection of fish and coral and very knowledgeable staff. Recently purchased a Turbinaria…read moreheronensis from LE and it is doing great.

This is the best marine LFS in Phoenix. It's not close. The prices, livestock and advice are…read moresecond to none. They care about the animals and care about their clients and their tanks. I think it is very telling the in the 2 years I have gone there on a weekly basis, the staff has remained the same. Thanks for all you do!!!

I've had Fish Tank Pros caring for my 145-gallon saltwater aquarium, and I couldn't be happier with…read moretheir service. They are knowledgeable, professional, reliable, and truly passionate about what they do. My aquarium always looks crystal clear, and the health of my fish and corals has never been better. They take care of every detail, from routine maintenance to water quality management, giving me complete peace of mind. Their attention to detail and commitment to excellence are obvious in the results. If you're looking for a company that will treat your aquarium as if it were their own, I highly recommend Fish Tank Pros.

I had them deliver and install my JBJ rimless 65. Very professional and clean while they worked,…read morenot a drop of water on my floor! Excited for corals and fish!!

I've never been to a coral facility and these guys did not disappoint. Very knowledgeable staff,…read moresuper healthy corals and great prices! I've also decided to work with them to set up my next tank!

Eli has been servicing our 150 gallon salt water tank and I couldn't thank him enough for his…read moreknowledge, patience and professionalism. I definitely would recommend his business to anyone starting out new or maintaining their tanks, thank you for the hard work and dedication Eli ! Keep up the good work!

Here's an improved version of your review:…read more Trident's Cove is hands down the best aquarium service in the valley! They're the only company we trust to service our tanks. From their professionalism to their reliability, the team is incredibly trustworthy, respectful, and just a pleasure to work with. We couldn't be more satisfied with their work and will continue to rely on them for all our aquarium needs. Highly recommend! -Copper State Corals

I can't say enough great things about Sea Savvy Aquariums and its owner, Adam. My tank was in…read morehorrible condition--cloudy water, out-of-control algae, stressed-out fish--the whole system was falling apart. I honestly thought it might be beyond saving. Then Adam came in and completely turned things around. Not only is he incredibly knowledgeable and skilled, but he genuinely cares about the health of your aquarium and its inhabitants. He explained everything in a way I could understand, got right to work, and had my tank looking better than it ever has--clean, vibrant, and healthy. On top of the amazing results, his pricing is very fair. For the level of service and attention he gives, it's honestly a steal. And beyond all that, Adam is just an all-around great guy--friendly, trustworthy, and a pleasure to work with. If you're looking for someone to rescue your tank or just keep it in top shape, Sea Savvy Aquariums should be your first call. Adam brought my tank back to life, and I couldn't be more grateful.

Adam is amazing. My tanks look great! We discussed change up the decorations to suit my fish…read morebetter.

I am beyond grateful for the Fancy Guppy! They (Jennifer...who was wonderful) answered my call…read morepromptly and had me scheduled for service the following day. They helped move 3 tanks and advised me on a better eating / cleaning program for my various types of fish. Gary and Mike were very personable and professional. I really recommend this company!!! Pics will follow!!!