I was excited to see this store while in Mesa. The smell hits you from the parking lot well before…read moreyou open the door. The animals are being kept in very poor conditions. I came in to browse and tried to engage the guy behind the counter in conversation, but he was incredibly unfriendly and not interested in the slightest when new customers walk in.

Just went here and terrible condition of pets. Owner slammed the counter and told the younger…read moregentlemen (who was awesome and super helpful) not to help his customer when he was just running around with stacks of paper. I walked in said I needed a pinky mouse and then after admiring the reptiles someone else came in and he starts yelling "you better have f'ing cash. Since the machine is down" I walked out because WHAT?! I was in there a bit and he never said anything about the machine until someone else walked in asking for something. One star only because of the poor dude dealing with that crazy man.

my favorite reptile store in chandler! the staff is all super nice, i've gotten multiple inverts…read moreand geckos here and everyone is always super sweet and helpful!

I've visited this reptile store multiple times because they occasionally have good inventory and…read moreI've taken a snake home from them before, but unfortunately I had another unpleasant experience with the same particular employee today. Earlier today, I called to ask if they had male veiled chameleons in stock. The employee put me on hold for a couple of minutes, came back, and confirmed they had "a couple" available. A few hours later, my boyfriend and I drove out to the store specifically for that reason. When we arrived, the same employee was immediately unfriendly and gave us attitude the entire interaction. We asked again about the male veiled chameleons, and she again told us they had them in stock and directed us to the back. My aunt also asked about jumping spiders, and the employee responded with the same rude attitude while showing them to us. After checking the reptiles, we spoke with another employee who was actually very helpful and knowledgeable. He explained that they DID NOT currently have any male veiled chameleons available and wouldn't be getting more until next week. He gave us detailed information and was polite the entire time. The issue wasn't just the misinformation, it was also the employee's behavior throughout the visit. She repeatedly stared at my family in an uncomfortable and rude way while we were speaking with other staff members, and every interaction with her felt dismissive and hostile. What's especially frustrating is that this is the same employee who previously sold me a snake and provided me with incorrect husbandry information at the time of purchase. Before visiting the store, I had already done research on the snake I was getting, and later realized that much of the advice I was given was the opposite of what the snake actually needed. Thankfully the snake itself has done well, but inaccurate care information can seriously affect the health of reptiles if customers don't know any better. I understand everyone has bad days, but this is now my second negative experience with the same employee. It's disappointing because behavior like this reflects poorly on the business and does not create a welcoming or professional environment for customers, especially compared to the much more helpful service provided by the other employees I've interacted with.

I needed some supplies to complete my vivarium build and came here after seeing that they do custom…read morebuilds for people. I was not disappointed! I got some great advice and some nice cork bark pieces and a ghostwood branch. There's a weekly special on various isopods so I picked up a container. They offer a lot of your most popular reptiles here if you're looking for a pet, such as bearded dragons, crested geckos and gargoyle geckos. There's also a nice selection of plants if you're looking to add greenery too. I'd go here again over competitor shops for the great customer service alone.

The poor birds have no sun or stimulation and look depressed, looked curled up and stressed with…read moretheir feathers puffing out. The reptile enclosures were dirty, the bows had algae, the lady at the counter didn't seem like she cared about anything and didn't really offer much help. Most of their ponds were not nice either. I just feel bad for these animals. Not to mention One of the pathos plants was dead and the one we got wasn't watered recently

Absolutely floored by how well this store was put together, and how clean it was. As soon as I…read morewalked in the staff were willing to help! I didn't come for fish, but all of their tanks were impeccably cleaned, and the animals seemed reasonably priced. I bought a selection of plants at a great deal, and I will definitely be back!

What a great interesting place. I got an extremely beautiful fun terrarium. Joe and Katrin are very…read moreknowledgeable and kind. She made a fantastic terrarium as I watch. I was involved in the plant choices. Worth a visit to just enjoy their kindness and charming experiences.

The customer service was good and the owner was friendly, which I appreciated. However, the pricing…read moreis very high. I was sold a White Tree Frog for $65, but after checking multiple stores and websites, I found that they typically don't exceed $45. This frog isn't rare and is widely available. In fact, places like Petco and Petsmart sell them for around $34. Because of this, I feel the pricing here is significantly inflated.

Both husband and wife are very educated in reptiles. They both took time out, explained various…read morereptilian questions. Told us about some upcoming reptile shows coming up. Watch wife feed some of their jumping spiders. Very nice couple. Pricing seemed very fair.

Absolutely wonderful store and so knowledgeable and helpful! This will definitely be my "go to"…read moreaquarium store!

Great selection of livestock and corals! Very friendly and knowledgeable staff. We will be back!…read moreSorry it took so long to take a trip there

Phenomenal experience first time walking into this store. Meagan helped me with diffrent questions…read morefor the fish tank in planning out. She showed me the layout of the store, and showed me where I can find everything I'm looking for. She was very knowledgeable and they had everything I needed in stock. I will look no further, definitely will be going back.

I buy all of my fish, food, accessories, coral, etc here! They are very helpful and very…read moreknowledgeable! They also test your water as well which I love. Definitely come here for your fishies needs

I absolutely love my experience at Kona Reef fish aquarium store. the fish and tanks were amazing…read more Evan was so informative and kind. He answered all our questions. I picked out some aquatic plants and fish for my aquatic plant aquarium. I am so glad I found this gem of a store. btw the prices were very affordable.

This place is amazing! The indoor koi pond is so cool! It's a beautiful store and all of the tanks…read moreare stocked with beautiful, healthy fish. The staff seems extremely knowledgeable. Garret was our guy! He helped us find everything we wanted (and then some). We got the fish home and they're doing great! Thank you Garret (and Evan). We can't wait to come back!