1. Desert Pampered Pets

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Mesa, AZ

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Desert Pampered Pets

5.0 (5 reviews)
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Updated 3 months ago

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I sent a glowing review of Pixie Sticks boutique. Unfortunately, somehow I only gave it one…read more Instead, it deserves 10 I highly recommend Pixix Sticks Grooming. The owners are fantastic to work with, and we love our groomer. Ari! I've been impressed with the quality work they do grooming our 3 dogs. I really appreciate that they're able to do a nail trim for my older Dachshund Doug. They handle both of our dogs very well and I am always pleased with the grooming job. They have done. Their help, friendliness and kindness really impresses me.

This is my honest review. The first groomer we had was not very polite, though she did a nice job…read moregrooming. She didn't last more than a few groomings before she was not working there anymore. The groomers have always done a very nice job and since that first groomer, they have all been very considerate. My daughter took our dog to the groomer the time before this when my husband and I were out of the country, and I was informed today she took him thirteen minutes late. This morning I brought him in for his next grooming and received a text when I was three minutes late letting me know my future appointments could be affected by being late to his appointment. I thought it a little strange that it came so soon after our scheduled arrival. I was driving and only a minute away from arriving, so I continued driving. Upon arrival at 8:05, five minutes late to the appointment, I quickly walked my dog to the gravel in front of the business to let him do his business. Hems an old dog and tends to pee when he gets nervous. I dropped him off and was back on my way home within a few minutes. When I arrived home, I mentioned the text to my husband who also thought it a bit hasty that they texted after only a few minutes of being late. I received a text that he was ready for pick-up and was out the door within about ten minutes for the ten minute drive to pick him up. After tipping them, the owner informed me that we were ten minutes late today and that my daughter was thirteen minutes late last June when she dropped him off. I simply refuted that we were that late today, while acknowledging that we were a few minutes late. He got irritated and informed me that we should not come back since I have no respect of his time. I restated that if I were in deed ten minutes late, I would understand, but I was not more than five minutes late. He suggested we could review the surveillance footage to prove it and I said I'd be happy to do that. He replied that he was not really willing to do that. He then said he'd see me around. Confused, I replied that it seems like he wouldn't since he had just informed me I should not return. He rudely said he was just being polite. I went on my way wondering why he would feel a need to be disingenuously polite. He was clearly agitated, and though I remained calm I was frustrated with the entire exchange. I paid generously for the services provided. Over $100 for a 15 lb dog is not a small amount! This place is not concerned with how they approach paying customers. Good thing there are a lot of other groomers in the area. I'm happy not to return again with the kind of experience I had here. I understand it's not good to be late. I remember getting after my daughter when I knew she was late to take him, but there should be at least a few minutes of allowance for people. Most of us have busy schedules like they do, and while, not ideal, are a few minutes late occasionally. If you are always on time feel free to disregard this review, but having some experience in sales and being customer service oriented, as I am, the owner's overreaction was an unjustifiable experience for me. I expect he'll respond in some nasty way to his own defense, but I want to put this out to potential customers, so they can avoid experiencing what I did there. Be on time to the second, or look elsewhere. That might not present a problem for some of you, but most people have occasional delays. In truth, the owner should thank me for posting, so only those who can be perfectly on time to each and every visit should enlist their services. Win-win!

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I like the store but, they are usually understaffed…read more They have good selections and staff is friendly (when you see them)

Absolutely disgraceful experience at Vetco today. I arrived for my dog's second vaccination…read moreappointment only to discover that his previous examination and vaccination records were missing. Staff were even attempting to attach his information to another dog's account. I was then told I needed to contact customer service myself to correct THEIR mistakes. Naturally, I was frustrated. I specifically told the veterinary technician, Amanda, "I understand this isn't your fault, but I am frustrated." I NEVER yelled, raised my voice, or behaved aggressively toward her. Instead of handling the situation professionally, Amanda walked away, contacted her manager, and falsely accused me of yelling. As a result, I was refused veterinary services for my dog. Amanda's behavior was dishonest, unprofessional, and absolutely appalling. Deliberately misrepresenting a customer's behavior to management is a serious matter. It raises legitimate questions about her integrity, judgment, character, and understanding of basic professional ethics. If Amanda is comfortable making false accusations about a customer simply for expressing frustration, how can customers trust her to communicate honestly about matters involving their pets? What I find particularly disgusting is that I went out of my way to acknowledge that the situation wasn't her fault, yet she chose to portray me as the problem. Amanda owes me an apology, and Vetco management needs to seriously examine how this employee treats customers. My dog was denied care because of an accusation I categorically dispute, all while Vetco failed to maintain accurate medical records. Completely unacceptable. Vetco should be embarrassed by how this situation was handled.

Desert Pampered Pets - petstore - Updated November 2026

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