1. Pet Planet

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Mesa, AZ

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Pet Planet

4.8 (5 reviews)
Closed • 9:00 am - 9:00 pm

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4 years ago

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9 months ago

They always have what I need for my picky pets! Lots of choices with smart ingredients make me and my pets happy

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5 years ago

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6 years ago

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4 years ago

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Petco

Petco

(69 reviews)

I like the store but, they are usually understaffed…read more They have good selections and staff is friendly (when you see them)

Absolutely disgraceful experience at Vetco today. I arrived for my dog's second vaccination…read moreappointment only to discover that his previous examination and vaccination records were missing. Staff were even attempting to attach his information to another dog's account. I was then told I needed to contact customer service myself to correct THEIR mistakes. Naturally, I was frustrated. I specifically told the veterinary technician, Amanda, "I understand this isn't your fault, but I am frustrated." I NEVER yelled, raised my voice, or behaved aggressively toward her. Instead of handling the situation professionally, Amanda walked away, contacted her manager, and falsely accused me of yelling. As a result, I was refused veterinary services for my dog. Amanda's behavior was dishonest, unprofessional, and absolutely appalling. Deliberately misrepresenting a customer's behavior to management is a serious matter. It raises legitimate questions about her integrity, judgment, character, and understanding of basic professional ethics. If Amanda is comfortable making false accusations about a customer simply for expressing frustration, how can customers trust her to communicate honestly about matters involving their pets? What I find particularly disgusting is that I went out of my way to acknowledge that the situation wasn't her fault, yet she chose to portray me as the problem. Amanda owes me an apology, and Vetco management needs to seriously examine how this employee treats customers. My dog was denied care because of an accusation I categorically dispute, all while Vetco failed to maintain accurate medical records. Completely unacceptable. Vetco should be embarrassed by how this situation was handled.

Pet Planet - petstore - Updated November 2026

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