Brianna was the worst she said I was angry she needs to be FIRED as this was a micro aggressions comment towards me. She was called over to help and right off she was rude and telling me what she wasn't going to do. I called immediately and reported her I requested a call back from the general manager. Her unprofessionalism and micro aggressions was beyond sickening. read more

I was looking for a grooming spot for my Labrador and went to several places speaking with staff and checking out their facilities. I was very impressed with Petco's grooming department. Before entering the department I stood outside and watched a grooming in progress. No other facility has the option to actually watch a grooming. The facility was clean. The manager spent time explaining services, looking at my dog's coat and skin before giving me a recommendation. I booked an appointment with Sydney. I can't say enough how impressed and pleased I am! My boy looked fabulous after his spa day; clean, shiny and absolutely no shedding! The fee was extremely reasonable. I already booked a return appointment. Thank you Sydney. read more

Abby is the worst check out person. I was at this store six weeks ago and she was the cashier. She was so awful and I thought she has to be new and why isn't someone shadowing her. Then she was my checkout person again today and she was rude, rude, rude. The first thing she said to me was do you want to leave a tip for your groomer. I said yes but I need to make sure I get my dog's free grooming. She said yes but do you want to leave a tip for the groomer. I said yes but I need to make sure I receive my rewards. I will but do you want to receive a tip. I said you asked me that three times and she said I have to do that first before I do anything else. ( At this point she had applied the free grooming. ) I did not say anything because I know that wasn't true. This was my 15+ grooming appointment with the Petco stores in Tempe, Chandler, and now Queen Creek. The tip is always applied at the end of the transaction. Once again, Abby needs some training at check out. read more

I came in very last minute for a walk-in nail file & trim for both of my dogs, and Morgan was willing to accept both of them even though she already had her hands full. Morgan was very kind and professional and did a fantastic job on the nails despite her probably being exhausted at the end of the shift. Thanks so much, my pups were definitely grateful for her! read more

We were lucky enough to have Mazy Manning for our golden retriever's fundamentals training. She was amazing and made learning fun. We would train with her again. read more

Petco - Rudy - Pet Training Near Me - Queen Creek, Arizona

I use to shop here but about 5 years ago they were awful so I vowed to not shop there anymore. We decided to start going back about a month ago for little things, and it's been fine. I made the mistake of taking my kids to get some things to liven up their small 20gal long tank, as our usual actual pet store is farther away and closed... it's faster to buy a firearm. Just as many questions though. They are fish experts and know everything about anything so if you have questions go there. That's what earned them a star! They will let you know what you can and can't buy and what you should and should not buy. Super helpful of you don't have any tank knowledge, or if you are like myself and have only been caring for tanks for 15 years. Then if you pass the question portion and they still aren't satisfied they will talk to their manager because the irresponsible tank owner wants to buy shrimp for his children's tank. Id assume it's due to people using them as feeders, or illegal underground fish fighting, or they are worried about fish trafficking. Stupid either way they sell literal feeders there. I don't need a lecture from a kid my sons age about water levels or tank cycling or algae in my tank. Scan my $7 with shrimp and move on. read more

Terrible service. Two months waiting for service. 20 minutes before the service received a call asking me if I have a note from my Vet because my dog is over 14 years and have a heart murmur. 20 minutes before his appointment!!! read more

Terrible Reptile section. Juvenile Uromastyx, beardys, and leopard geckos all on calcium sand which will lead to compaction. Every reptile looks lethargic and didn't seem as if there was proper heating/lighting in any of the enclosures. read more

I set up a 6 session private training for my dog. Got the first session in quickly then had to wait almost a month for the second. Mazy (dog trainer) last minute rescued THREE sessions. All with 24 hours or less of the session.. Completely unacceptable and frustrating experiences. She then stated we had an end date of basically one week with 3 more sessions to go (due to scheduling issues). She never took ownership that those issues were because of HER scheduling issues. We spent a lot of money on training we ended up not getting due to her negligence and inability to have proper time management. read more

Absolute Kaos!!!! Took my older puppy and 6-year-old Chihuahua to this location to get their nails trimmed and shots. Went to the website to do all the research prior to this. I had an appointment there to get my puppy's shots this same morning and my husband and I are also looking to get a new large aquarium. So I intended to shop here for this as well. The young lady in the grooming area where I had my first encounter with them was very cold and unfriendly from the get-go, but I proceeded to give her my information because my puppy was very very nervous and had actually pulled out of her collar and leash and took off for the door. WELP!!! They have the doors WIDE OPEN! Sooooo my puppy took off for the parking lot. Of course, someone helped me get her back into her collar and leash, but clearly, she was not staying and continued to try to run for the lot. Exactly as this was happening, yet another shopper's dog had also broken loose and headed for the parking lot. Ok so this was scarey!! I asked the already unfriendly gal to please have the manager come up front so that we could ask that she close the doors to avoid this happening again to others. While I waited for the manager, I was then informed that because I did not have my puppies shots yet, that not only could I not have her nails trimmed, but I also had to wait 24 hours until I could bring her back. Now I had researched their website the day before so that I knew I could bring my dogs there with no issues or waiting for an appointment. NOWHERE ON THEIR WEBSITE DO THEY STATE ALL DOGS WILL BE REQUIRED BY THE STATE OF ARIZONA TO HAVE THEIR SHOTS UP TO DATE IN ORDER TO GET THEIR NAILS TRIMMED- That was not the issue. I get it- It really had not crossed my mind at all. But had this been on their website, to begin with- welp, I and probably many others would not have wasted time. Anyways- the manager finally came up front to talk with me. Scratch that- to talk AT me. I tried to explain to her that there have now been a couple of dogs who have darted out their wide open door- but I could not get a word in. EVEN WHEN I ASKED HER TO PLEASE LET ME FINISH! She continued to talk over me, and not even let me say anything. Before I could even get 1 word out of my mouth- I finally had to speak louder and over her, just to ask if she could please shut the door- Never have I ever been approached like that where I could not even speak or be heard. It was embarrassing! She rambled on and on about how they were having a pet adoption day and most likely the volunteers had left it open. Excuses and blame in a very loud overbearing tone- That was it for me. This is not how you treat customers when they are inquiring about safety. I came into Petco this morning actually planning on spending a few hundred dollars between my dog's shots, getting their nails trimmed, and purchasing a new Aquarium with the complete setup but walked out not spending a dime and going somewhere else- Yes- I fully intend to call corporate on Monday morning. read more

Am not impressed. I ordered the home delivery service because it came with a $26 discount on my first order of a 35 lb bag. I received a 47 lb bag of the puppy version, so I cant use it. I drove it to the Queen Creek store and at first they tried to charge me the discount difference of $26 and I argued a bit. Then they charged me the tax difference. I need an alternative. read more

A bit haphazardly stocked, and poorly staffed or at least several of the employees could do their jobs more and text less. The manager saved the day though by searching through his system until he found some coupons which gave me a twenty percent discount. He was very pleasant and helpful, so we won't hold it against him if he decides to go off on some of his employees cause they could use it. read more

We ventured into Petco in January to inquire about getting a leopard gecko. A very nice young man named Wes helped us out. He helped us get everything we needed to get started and even told us about the vital care program that offers discounts on reptile supplies and pets like other reptiles and tarantulas. We immediately signed up for it and have been using it ever since. A couple weeks later I went in and bought our first tarantula from Wes. Again he helped us get everything we needed to start. His knowledge about reptiles and invertebrates is just amazing. I have been to 19 Reptile stores in the valley and two more in Tucson recently and I truly mean it when I say this that Wes is more helpful and more knowledgeable than anyone I have spoken to. He takes the time to educate me and sell me exactly what I need when it comes to my reptiles and tarantulas. I have been in the store many times since January and he is always eager to help and educate and continue to sell me everything that I need. We ventured into Petco in January to inquire about getting a leopard gecko. A very nice young man named Wes helped us out. He helped us get everything we needed to get started and even told us about the vital care program that offers discounts on reptile supplies and pets like other reptiles and tarantulas. We immediately signed up for it and have been using it ever since. A couple weeks later I went in and bought our first tarantula from Wes. Again he helped us get everything we needed to start. His knowledge about reptiles and invertebrates is just amazing. I have been to 19 Reptile stores in the valley and two more in Tucson recently and I truly mean it when I say this that Wes is more helpful and more knowledgeable than anyone I have spoken to. He takes the time to educate me and sell me exactly what I need when it comes to my reptiles and tarantulas. I have been in the store many times since January and he is always eager to help and educate and continue to sell me everything that I need. read more

I am confused ... Judy is the best groomer in Queen Creek at Petco. I have 14 dogs and followed Judy from another location to Petco in Queen Creek. I have always seen her treat her groomers with respect and she could have easily taken a few rescues for herself to groom... instead she gave to the other groomers... to get the handsome tips I give for her team doing the rescues. Judy is great... and I have referred many customers to Petco because of the great shop she runs under her management... Dr. G. read more

I've been going there the past year and I have had nothing but great experiences. I've met several of the managers and staff here, and they are always super informative and respectful. Some of these complaints sound super personal. But I love this location. read more

My dog needed a quick bordetella vax for an unplanned day stay in a dog hotel . We called and they were having a vaxx clinic. We spoke to a person who checked with the clinic and they said if we were there by 1:30 they would give it to her. He said he would let them know we were coming. My husband was 2 minutes late, but had to stand in line for a while. The woman there wouldn't give it to her. 2 minutes late? The guy on the phone said he had spoken to them and assured us to come. I've never liked Petco and this just reminds me why. read more

Convenient vaccination service for our dog. Friendly staff. Great membership program. We have been PetSmart customers for a while, but will choose Petco instead from now on! read more

No wonder this location has low ratings. I just met the manager. And she's a terrible person. They had stacks of tidy cat litter with a sign marking it 12.99. I purchased two of them and they rang up 27.99! The cashier was very nice and we walked back there where he brought the sign to the manager. BEATRICE. She never said hello or apologized. The first thing she said to me was "the sign Clearly says it's for the 35lb" (emphasizing the clearly part and saying this in an aggressive tone) After she said it she just spun away from me. I pointed out to her that they shouldn't put not sale items together with sale items. She then said it's not their fault it's stacked there. I asked if she was the manager and told her she has terrible customer service skills since she's being so aggressive and which point she told me she was the manager without changing her tone. Even the cashier that I was working with was apologizing to me for Her! When i went to leave, while she was with other customers, she stopped to tell out to me in an extremely taunting and snotty tone, "thank you!" I shoo here very single week and just spent $109 today and this is how she talks to customers. read more

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Really inattentive employees, not helpful staff. I switched to petsmart because of my experience getting fish here. 1. Not helpful, rude. 2. Half of the neon tetras I've bought from here died, while ALL from petsmart lived. 3. Limited options. read more

I have been coming to this Petco for about a year now. I have never had any issues and am always taking care of. Great selection of reptiles, fish, and live plants which is hard to find! Not sure why such low reviews , this is my go to local pet store read more

Royal Canin puppy food cans are $1.00 more per can than Petsmart. There is no excuse for that big a price difference other than a manager gouging their customers. read more

I'd give zero starts if it where an option. Took my friends dog to the groomers on Saturday oct 29, 2016. WORST "professional" groom I've ever seen. Not worth the $47. Nails were only tipped, hair was either choppy or not even trimmed. He even smells the same... STINKS. I don't even think they bathed him. DO NOT WASTE YOUR MONEY. *So, I got a response from someone over at Petco. No, I'm not happy with the "groom". Why would I come back? All I'd want is a refund. read more

It always takes 15+ minutes for a staff member to approach and offer assistance. The staff are friendly, but I hate having to hunt someone down for help. Today I walked around the fish tanks for ten minutes, with no staff in sight, before leaving without the snails I needed. read more

No matter what Judy claims, she is not telling the truth. Our dog had a leg problem which we informed her of 3 times. We told her to take special care because of it. When we went to pick her up, Judy complained that Jingle wouldn't stand up for her. She probably damaged her leg further in trying to force her to stand. She was walking at home before we brought her for grooming and couldn't walk when we got her home. She still can't walk. I cried for days after her grooming! It's bad enough you injured her. Don't make it even worse by lying about it. Really, how dare you! read more

Not sure why, but this location never had anything in stock and they can never seem to have LIVE meal worms and crickets. They canisters say LIVE, but they never are. Looks like it's Petsmart going forward. read more

My Family and I went in last week,June 7th to get our Daughter a fish for her 2nd Birthday. Christian a salesperson helped us pick out a beta saying it was a great fish for the kids and helped us get a tank and all the accessories. We checked out and $150.00 later we walked out with a new member of our family. Fast forward to this week. We celebrated our Daughters birthday on Saturday with family and our parents that came from Las Vegas,we went excitedly to show everyone our new fish and he was floating on the bottom of the tank dead. So today we took the dead beta back to store,it says the fish are "Guaranteed by petco fo 30 days" Christian the same man who helped us the week prior was there again and we told him what happened and he pointed to a hand written sign that says no fish can be returned unless they are in a established tank for 6 weeks. He never said any of that when he sold us the fish. We showed him on the corporate website that they had a 30 day guarantee and said we just want to get a replacement fish because the kids had been crying all morning. He said NO, you will have to pay for another fish. We went back and forth not understanding. He was so rude and kept pointing at the hand written sign. Christian the "manager" was extremely unprofessional and aggressive. He had no customer service skills AT ALL. We asked for another manager and he said there wasn't any,we said call someone. He said they where on leave. He was so RUDE and was not willing to help us at all. After a half hour and nice lady Kim came over and told us she was the manager. Christian the "manager" stormed off and hid in the back of the store? Kim helped us and disposed of the dead beta and gave us a new one. She had great customer service and was willing to listen and help us. Christian is a young arrogant man and we will be writing to corporate about him. His pride and aggressive behavior is completely unacceptable. read more

I went to ya'lls store to pick up some dog food for my corgi (Sparky) and the girl with the marvel mask, rang me up at the register, and she was so helpful! She was polite, held a great conversation (and gave me tips on how to help my dog's behavior...he's naughty sometimes), AND she encouraged me to even sign up for yall's program, which I hardly ever do. Overall it was a great experience and I'll definitely make my way back here soon! read more

I have to give this place a five star based on my interactions with both the grooming center and more importantly the fish section... There's an employee there named Tristin who on three separate occasions has provided me superior customer service... Very nice very knowledgeable and super friendly he is definitely a superstar at the store... I felt so strongly about this but I left a message for the general manager to call me so I could let them know what a stellar employee this Tristin is, but this general manager never called me back so I wanted to leave the review here on yelp with hopes that the owner or general manager will see this comment. Tristin in the fish department definitely needs a raise and a promotion he has got what it takes to be a great customer service manager read more

I'm so disappointed with Petco grooming. I took my dachshund to get her nails done and she always gets very nervous. Usually they're very sweet to her and calm her down. Well today when getting her nails done she was crying and the girl kept saying "bad dog Mila" in a really stern, mean voice. It broke my heart. My poor girl was just nervous and instead of comforting her she was scolded. I've worked with animals before and I just really don't think this was the appropriate way to approach a nervous animal. I will not be returning again. read more

In regards to the grooming service and one particular employee in that department: Rene is amazing and always leaves our Dane the happiest boy (even when he goes in for the not so pleasant things). My pups are my babies and I don't trust them with people lightly. I highly recommend if you're making any kind of grooming appointment to make it with Rene. She is always kind, friendly and the sweetest to my boy! She remembered him after only being in there once weeks prior to going back in - that alone speaks volumes in my mom dog book! As for the grooming service - for a pup as big as mine the pricing is great and he always comes out clean as a whistle (and it's A LOT of ground to cover). read more

My dogs have visited the groomer at this location twice now since we moved here a year ago. I'm writing the review as I'm blown away at the service of both groomers. When making appointments I'll be sure to ask for these two girls going forward. One of my dogs is 14 years and he is at the end of the average life expectancy for his breed. About three years ago we visited the Vetco/Petco in Tempe/Chandler where we resided previously and had a bad reaction to the vaccine. We ended up having to take him to our regular vet, where they explained that senior dogs do experience adverse reactions to the rabies vaccine and provided a note excusing him from vaccines going forward. The girls here were completely understanding of our situation and took a copy of the note for his records. Both experiences of my two dogs have been wonderful and they do such an excellent job listening to my grooming restrictions on each pet. Thank you for doing an amazing job! read more

Visited this Petco today while I was out this way. The store layout is pretty nice and it was clean and organized. I was greeted when I walked in door. I picked up a few items and headed to the cash register. Two lanes seemed to be open and one cashier was having an issue with a coupon ringing. The other cashier (presumably a manager) stopped what she was doing at her register without explanation to the guest she was helping and went to help the other cashier. Once that was resolved and the cashier that was presumably the manager was done ringing her customer I headed over to her lane. She said, oh I'm closed. meanwhile I was lugging a 20lb cat litter back and forth to the register. I went to get back in line to the other register while the cashier that had just told me she was closed was just standing there staring around. This is not in any way good customer service. There were also two other associates with the door open to a break room around the corner laughing a messing around in the doorway. I was the only person in line waiting to be assisted and it probably took a good ten minutes or more just to be rung up for two items. The only redeeming factor was that the cashier who rung me up was very nice especially considering that she was the only one who seemed to really be working. Get it together Petco. Your competition is right across the street. read more

I have never brought my Morkie before for grooming here but I always take her to the grooming on Val vista and Warner. But this petco is much closer for me so I booked an appt for bath and haircut, Big Mistake. Red flags everywhere. I shouldn't have left my dog there. The girl who was supposed to cut her hair was not very friendly with my dog, didn't seem to be happy about being there. She had lots of scratches and marks all over her arms which was a red flag for me. She said she could get my dog done fast so I was excited for that. But then I got a call maybe an hour later that supposedly my dog was Aggressive and scratched her. My dog has never ever scratched or been aggressive towards anyone, no one at her old groomers has said anything about her ever, they always have good things to say. So the girl on the phone tells me "i have very bad news" which makes me think my dog is hurt .. then she says that she wouldn't continue to cut my dogs hair because she was scratching and being "aggressive". she's a 7lb morkie who is around children all the time, and always gets groomed without a problem and not once has ever hurt anyone, so to me that is crazy . She started telling me "well then the other groomers probably never tell you how BAD your dog is " .. wow. I should have stuck to the other groomers on Val vista, they def know how to work better with dogs. Dogs do sense things in certain people and the fact that she was very apathetic towards her job, and my dog, and had multiple scratches makes me think she was not very kind or gentle to my dog or is not good at handling grooming dogs. My dog was shaking uncontrollably in the car ride home and was hiding in the corner of the house after we got home. I will NEVER do business with this petco ever again. Get some proper training please. read more

Been there 4 times. Brought my lab in for a shave and bath. First time judy did it, and did a good job. Second time Judy did it he didn't smell as clean, and she forgot to shave his tail. 3rd time Julia did it, still didn't smell as fresh, but shave was done beautifully. 4th time I brought my lab in and my new Aussie mix. With Shannon. My lab got done, didn't smell as fresh as the first time, but softer, maybe a better shampoo? But my Aussie mix didn't even get touched, she said she was too matted and she had to shave her. I don't want her shaved. But she wasn't matted. She told me all other groomers would tell me the same. So The second I got home grabbed a brush a, took her to anther groomer. The groomer said it was possible for her to have a bath and brush. That she wasn't matted. The groomer took my brush and brushed her right infront of me and her little tangles came out EASILY! if she was matted there was no way I could brush through it easily or at all. This girl was lazy , wanted more money, didn't know what she was doing and was dishonest. Pretty disappointing. read more

Unbelievable poor service. Dylan the manger personally told me doesn't like to answer phone in am for grooming as it's not his job. Other employees just put on hold Find another place. Service starts at the top and Dylan is not service orientated read more

Had great customer service today! Jessica took wonderful care of us! She found everything we needed...very professional and with a smile too! Good to know even in the store we get taken care..Our groomer is Judy and she is THE Best with our dogs....Thank You to all!!! read more

My dog Winston (English Bull dog) & I love Petco Queen Creek grooming. My dog has extra long nails and they always take the time to get them as short as possible and slightly rounded per my request. He always comes home soft and smelling great! read more

As always, Chelsea did a wonderful job grooming our pups, not just with the great quality of their baths and nail trims, but she always shows them so much love and I know that she genuinely cares for them. It's wonderful to be able to establish a relationship with a groomer, not just for us, but for them. One of our pups has anxiety disorders and is on meds, but his monthly "spa day" as we call it, is still very stressful for him. It makes a difference that he gets to see the same friendly face each time. We've always had the best experience at our QC PetCo and we wouldn't think of going anywhere else! read more

Staff is always friendly and helpful. The Manager, "Beatrice" is as rude as it gets. I tried to purchase Hamster Bedding, price tag on the shelf said$14.99, it rang up $22.99. She refused to honor the price because she didn't know where I pulled the bedding from and apparently the SKU did not match . As a Customer, I do not compare the SKUs and if your staff does not ensure the accuracy, that is on the Store not the Customer. I also don't appreciate that she suggested that I was lying. She didn't care about any of it, as she walked away and left the Cashier to deal with it herself. Bad Customer Service and she definitely needs training on how to deal with Customers! read more

Grooming at this PetCo is wonderful! Judy is the best! She is always patient with my pup - he's a rescue, so he can be moody. When Judy is done with him - he prances like he's first in show! :) He knows he looks (and smells) wonderful after a spa day with her. read more