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    Elite Paw Spa

    3.5 (60 reviews)
    Closed Closed
    Updated a few days ago

    Services - Elite Paw Spa

    Private dog training

    Elite Paw Spa Photos

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    This was our second time at this groomer. First time was great and got exactly the cut we wanted. A few weeks ago I dropped my dog off, waited outside for 10-15 minute because their lobby was full which I don't mind. When I entered, the groomer asked me how short I wanted it, I said the first time I was there the groomer stated she could only get about an inch off, cleanup trim, without damaging his undercoat. This groomer disagreed saying that she could shave him down to a 10 or 7 (refer to photo) I explained I did not want his hair short by any means because I've been told by multiple groomers that shaving him down that short would not be good for his coat at all. I specifically asked for a cleanup and made it clear I thought. I didn't even want his length anything less than a 4 and we agreed on the level 3 which I saw her write on the paper. I felt rushed out the door and felt uneasy about our conversation. My partner picked him up and my dog is completely unrecognizable, I think the photos speak for themselves. Groomer told him I asked for a 10/7. I am not the one to complain however, this was just upsetting at how Short they cut when I specifically said I wanted to keep his hair length longer. I did speak to the owner which she apologized for the miscommunication however I don't appreciate that they tried telling me I asked for a 10/7 cut and received a 3. The photos are clear that he did not even receive the 3 level cut and his shave is even patchy.

    BEFORE...
    Jay M.

    Michelle is amazing! Thank you for taking care of our Kaia she now looks super beautiful and soft. We couldn't be happier. This was her first haircut! Thank you, I highly recommend Michelle's expertise! Very reasonable pricing.

    Sparti with his mohawk cut
    Lisa D.

    I found the perfect groomer in Chandler for sparticus! I gave taken him here three times now and each time they have given him great mohawk cuts. The prices are reasonable and they don't keep him there forever. He is always happy when we leave and I feel that I can trust them with his care, which is paramount when it comes to groomers.

    I have no words

    I honestly have no words. What is this haircut.... My sister brought them in and said they had totally new staff today. They usually do a good job on our dogs, but definitely didn't do a good job today

    Angie T.

    Wow!! Look no further!! Michelle is your girl if you want your pet groomed! They do such a fantastic job here. I couldn't be happier, not to mention Michelle took time out of her busy day to show me the correct way to trim my dog's nails in between groomings. Thank you Elite pet spa!!

    Shirl G.

    I had my Golden Retriever groomed by Denise today! Best grooming ever done, Kodi looked awesome! Price was better was bethan past three groomers, and best job done here! Definitely will return for future grooming. Denise is very gentle and thorough - and Kodi loves Adrian too! You know you found a great groomer when your pet looks great- runs to you to say hello and then runs back to the staff - very happy and comfortable- and not "running for the door to escape ! Highly recommend their services!

    I wish I could give -ve stars, I had my dog groomed here, they put razor burns and cuts on his behind, after reporting the issue, they had the audacity to say that this was not done by them. So you leave a healthy pet with them and they return it back injured. The Vet also confirmed that it is due to razor burn. Please save your Pets and do not take it to this place.

    She looks and smells so good

    Today was our first visit to Elite. I have to say, of all the years of grooming our dogs prior to moving here, this was by far the best grooming my lab has ever received. She was so clean and her fur looks amazing. We did a basic bath and brush and added the service to have her undercoat combed out. The staff was very friendly and accommodating as well. We will definitely be back!

    Please see review below, dated on 10/30/2016 Elite paw spa did this to my fur baby Rylie
    Jasmine M.

    Elite paw spa, Not only was I disappointed with how long (8.5 hours) it took to groom two 15 pound dogs, but when I got home I realized a few things. Let's start with the puppy, that in their voicemail stated was feisty and difficult. Her head wasn't even touched, and her belly was still hairy. I paid $50 a dog for this service. Now comes the worst part, the other dog, Rylie (who is a breeze with grooming) had not one, but TWO cuts on her nose. One was right next her snout, and the black pieces were sloughing off, and on the bridge of her nose was a huge cut. The worst part is, they didn't tell me about any of this. I was left to discover it myself, which angered me even more. If they had told me they cut her, I would have been more understanding, but to find it, and not ever mentioning it made me less understanding. The customer service leaves much to be desired, and will definitely never return, nor would I ever recommend them. Actually, all my other dog parents and their fur babies, go elsewhere, your pups will thank you.

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    4 months ago

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    Michelle R.

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    11 months ago

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    3 years ago

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    2 years ago

    Great place, they do a great job on my dog Chewy. Would highly recommend. 10/10. Friendly service.

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    3 years ago

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    4 years ago

    Very overpriced and they do not do a good job on golden doodles . I had to go back and have them trip up my dogs face

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    6 years ago

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    10 years ago

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    7 years ago

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    9 years ago

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    7 years ago

    Gilbert location is very unprofessional and poorly managed. Would not recommend taking your dogs there.

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    10 years ago

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    Michelle R.

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    5 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Elite Paw Spa

    Review Highlights - Elite Paw Spa

    We have been bringing our two Standard Poodles to Elite Pet Spa for over 5 years.

    Mentioned in 2 reviews

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