Very disappointing experience. The owner was rude, unprofessional, and lacked basic customer service.

New to the area and searched via Yelp for a new dog groomer. I have a Husky, he was overdue for a deshedding. Reviews looked good. However when I got to the facility I was told it was cash only. Fine. But would like a heads up when I made the appointment. Not okay is the state of which my dog returned. Link is 9 years old. He's been to multiple groomers and this was the worst experience so far. He was so happy to see me he was crying. But not that "happy to see you mom" cry instead a very sad "you saved me! get me away from this place cry" I asked the man that groomed him how it went. He said "okay" that Link was "a lot" ummm duh, he's a husky. That's normal behavior. Anywhoo, I meant to leave this review awhile back when I chose to never return. Please treat animals with kindness. Even when their owners are not around. We know when they've been mistreated. Not sure what happened during that appointment.... Maybe stick with small dogs if big dogs are just too much for you. read more

I absolutely love this place! Kelly's is the only place that has called me back with a cancellation. I was so happy to receive the phone call two days ago and was able to get my pup in this morning. Sanna did an amazing job after I tried to clip my pup at home and messed her up. do not hesitate to make an appointment, you will be 100% satisfied. read more

I just got my 16 week old Yorkie puppy and she was in desperate need of a haircut. Most groomers who are reputable are booked out for weeks if not months and this was the case here. Nikki was kind enough to fit us in the next day and she did an amazing job on my puppy! I actually asked her to cut a little more off of her face and she did it without hesitation! We are so happy we found Nikki and our new groomer! read more

Kelly's Kritter Clips - After - Pet Groomers Near Me - Queen Creek, Arizona

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Wendy did an outstanding job on our Chiweenie Chance and our Chihuahua Rush. Thank you again for taking great care of our 2 fur babies read more

They were able to see my nervous kitty the same day and were both gentle and efficient while removing his mats and grooming him. Will definitely be back! read more

After traveling to AZ and getting settled we have been looking for pet services in and around Queen Creek. Steff looked up groomers in Queen Creek and read previous reviews and they were right! We took our two fur babies in for a grooming and they are very happy! The service was tremendous and the people are very nice! We will bring a cash tip, since we weren't prepared. Thank you Kelleys staff for the great service!! read more

Kelly's Kritter Clips - Pet Groomers Near Me - Queen Creek, Arizona

This is a great grooming shop here in Queen Creek! The women there love animals and my shiz zhu looked adorable after his spa day!

After trying out the grooming facilities at Petco and Petsmart, we tried Kelly's Kritter Clips. They are fantastic! Our dog (short-hair dachshund) does not like getting his nails trimmed, but especially hates when the groomer tries to Dremel them (like Petco insisted on doing). At Kelly's, he behaves like a gentleman and they get him in and out within a few minutes. We occasionally opt for a full-grooming and when we make an appointment, it only takes about 20 minutes from arrival to departure. This is a huge improvement from the "drop-off" policy at other groomers where your dog is put in a kennel to wait their turn and end up spending a couple of hours there. We highly recommend Kelly's Kritter Clips in Queen Creek! read more

Wow! I just came back from Kelly's Kritter Clips and I am so happy with the way my miniature schnauzer looks with his new haircut! Price was affordable and they were able to accomadate me right away. They were also faster then most groomers. I am so glad I found the perfect pet groomer near home! read more

Kelly's Kritter Clips - Drogo's makeover - Pet Groomers Near Me - Queen Creek, Arizona

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Very friendly staff! They were able to get both my dogs in same day. Reasonable prices. My fur babies came out happy and looking awesome.

We absolutely Love the care that our 12 yr old Cocker Spaniel (coach) receives when he is here for his spa day. Wendy takes phenomenal care of him and he comes home looking and smelling so nice! You cant go wrong here. read more

Brewzer and Vader look amazing. Thank you so much. read more

Kelly's Kritter Clips - Pet Groomers Near Me - Queen Creek, Arizona

I started with Kelly in 2004/2005 when she was located in the Queen Creek Vet then she moved near power road on San Tan Blvd. I followed her bcuz she was great and so were the prices. Then my Ashley, my shitzu passed away. Of course I stop going. However, I did get two more shitzus and thought Kelly was too far for me to take two puppies so I tried Petsmart. I wasn't happy with the attitudes of the groomers. I found a another groomer. I wasn't truly happy with their cuts but I felt bad for the ol lady that would cut their hair. I then tried a mobile groomer that was very expensive. I did love their cuts but the 2nd time my dogs were serviced, they looked terrible. I was so disappointed. I finally went back to Kelly and have never been so happy with their cuts. They look so amazing! I will never go to any other groomer. The staff was super friendly and they are awesome groomers! read more

Kelly's Kritter Clips - Pet Groomers Near Me - Queen Creek, Arizona

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Max our standard poodle puppy looks amazing, thank you so much! Everyone was friendly and helpful. I will definitely bring Max back in for his grooming needs. read more

Great groomer! My dogs love going there and always look like a million dollars when she is finished.

They got my dog in for an appt right away. Their prices are very reasonable. They were so friendly and fast. Definitely going to take my dog back. read more

Brought my dog here yesterday, for his first grooming experience. I couldn't be happier with how clean and happy my dog was after we picked him up! I am very happy with how soft he is, and how he is shedding so much less. We will definitely be going back! read more

I'm am deeply saddened by the new manager that Kelly has watching her business. Unfortunately for Kellys what started as an great service with excellent customer service is now going to decline. Her new manager has very little concept about customer service or maintaining a business. After 6 years being a loyal customer and paying for every week visits I am looking for a new place. I will also be telling every one of my friends that use her business to follow me to the new groomer. Sad really. While I recognize that the GM does not care about the loss of one customer what she fails to realize is I am not just one customer leaving Kellys business. Hopefully Kelly reads these reviews and cares about her business to make some inquiries into her managers customer service habits. 9/3/15 So it's been a week. I have left two messages for the owner Kelly. I was hoping to try and at least inform her of the way her manager has communicated. Unfortunately she either didn't get the message or is not concerned. Oh well. "Courteous treatment will make a customer a walking advertisement" James Penny Founder JC Penny The opposite is true also! read more

I kind of want to give it an awful review only so that it would be easier for me to get an appointment here, but because it's so amazing the only downfall is having to wait for an opening especially if you are procrastinator like me! I am so happy that I learned about this place because it is much more affordable than the place that I was going to plus, I have had not one bad experience or one bad grooming from any of the groomers. I have fluffy Shorkipoos that need grooming often and they always come out looking great. This place in the middle of nowhere in relation to where I live, but I'm happy to drive 20 minutes to take them somewhere where I am completely satisfied and I'm saving a lot of money at the same time. read more

First time visit on Saturday. Took both of our dogs. They did an amazing job. Everyone there was very friendly. Highly recommend this place. Will definitely be back. read more

Since the Yelp "filter" decided my review might be a fake, I am re-posting. Thanks but no thanks Yelp! I was hoping I found a great place to get pets groomed...I didn't! I wanted to be excited about finding a good grooming facility... after four tries I won't go back. Sorry, some effort to keep a customer is still important.! read more

I have never left a negative review before, but after my experience, which was less than pleasant with Kelly's Kritter Clips, I feel other pet owners will gain useful insight and be leery to use this provider.  Sorry this is long. I don't believe that this provider provides gentle and caring love to the animals being serviced, and their professionalism and customer service surely is lacking. I paid for both cats to be shaved and bathed and I firmly believe that they were not bathed and their shave was uneven, sloppy, and messy. I will never return to this provider for my lack of satisfaction. At this point, after no return phone call for 2 weeks, I am left wondering how my precious babies were treated when in this shop. If you specifically have a cat, save him or her and take it to another provider. If you have a dog, it's a toss up, make your best judgment. Here's my story: A couple of weeks ago, I brought my two cats in to be shaved and bathed and was given a price prior, when booking the appointment by phone. My kitties have long fur and they shed all over the house, and profusely when I pet them, so a shave I felt would help with this unruly problem. When I went into the shop to pickup my cats, I was informed in an unfriendly manner, by Andrea, what the fee amount was, which was $10 more than I was told on the phone. I politely informed Andrea that I wouldn't argue over $10, but that was a different price than what I was told when on the phone. Andrea was stern and short, sitting in the receptionist chair behind the counter, and again informed me the rate of her fee. She then followed up and said that the fee has gone up $10, since I brought my cats in for a shave a few years prior.  My concern was "not" that the rate went up, nor even that Andrea probably made a human error in providing to me the wrong rate over the phone. My concern was Andrea was rude to me. At that point after hearing her attitude, I decided to let it go, paid her cash requested rate, and then took my kitties and left the shop. When I arrived home and I took my cats out of their travel kennels, I saw that they had much shaved globs of fur, still all over their coats and inside their kennels. Not a few clumps, but all over their entire bodies. Their shave was also uneven and unprofessional. After brushing the shaved fur off of my second cat, my black cat, and seeing the dander on her black coat, I concluded that neither of my pets were bathed, as the dander was thick and their coats completely dry, and again, globs of fur still on their coats. At this point, I was happy to see such, as that probably meant that my kitties did not go through the stress of a bath with her. But it dawned on me that perhaps Andrea was as short with my cats shave, as she was with me while in her shop! All I could envision at this point, was Andrea shoving my kitties back  into their kennels, with all their half shaven fur still on their coats, to move on to the next pet. Now I cannot say that is what truly happened, but I can say that I was not left with a sense of trust or that I will ever return to Kelly's Kritter Clips again. A day or two later I felt it necessary to voice my dissatisfaction and I called and spoke to Agnes (at the Sun Lakes location) of my concern.  Agnes said that the owner, Kelly, does not work in that shop, but that she would get back to me. It is now two weeks later and I still haven't received a phone call from Kelly or even from anyone else from her shop.   So, after several days of no returned phone call, I then called the other Kelly's Kritter's location, on Power Rd, hoping to catch Kelly at that location, just in case Agnes didn't forward my message to Kelly. At the Power Rd location, I spoke to a very pleasant woman (her name escapes me) and asked her to have Kelly, the owner, or a manger, to return my call. I expressed my less than satisfaction and this kind and concerned woman told me that Kelly comes into the shop on Tuesdays and would receive my message then. Eight days goes by and I call the Power Rd shop again, speaking to the same woman, leaving another message for Kelly to call me back. I was informed while on the phone that Kelly did receive my message and will once again provide Kelly my second message. Well today is Thursday and still no call from Kelly, the owner, or even a manager, of that shop. So here is my opinion. Once again, I don't believe that this provider provides gentle and caring love to the animals being serviced, and their professionalism and customer service surely is lacking. This shop requests that you pay by cash, no credit cards accepted, so the result is you cannot dispute their service with your credit card carrier and they still get paid! Just plain ole unprofessional, unreliable, rude, and outdated! I paid for both cats to be shaved and bathed and I firmly believe that they were not bathed and their shave was uneven, sloppy, and messy. I will never return to this provider! read more

Billy bob our dog loves it here ! They do a great job.

Love bringing my pups here. I have 5 rescues that can be a bit unruly. Kellys kritter klips has the magic touch. I took my mastiff to many places for nail trims and no one could get near him until I came here. Wouldn't ever go anywhere else. Great pricing. Fabulous caring staff. read more

Love love love Kelly's Kritter Clips. We have Windy groom our three dogs and she always does a fantastic job. We have been using Kelly's Kritter Clips for almost 8 years now. I have a yorkie who initially would bite Windy, but she was able to calm his nerves and now he behaves well for her. I also have a blind Maltese/poodle mix who has severe allergies and Windy is always tender with her to make sure she feels safe when she is groomed and always remember to offer an oatmeal bath to calm her skin irritations. We have a 5 month old Shih tsu/maltese mix who has been groomed twice already and she looks cute as a button every time! Ive never had bloody toe nails from being clipped to short, or cuts from being shaved. I really appreciate the time and care Windy takes to take care of my babies! I also appreciate the fact that Windy knows the cuts that go with certain breeds of dogs and stays true to that look unless I want something different and then she complies with my wishes, and marks it in the computer for the next time that I come in. That is very helpful! I would highly recommend Kelly's Kritter Clips. read more