HORRIBLE EXPERIENCE - STAY AWAY FROM THIS PLACE. I purchased a frag rack they have 3D Printed -…read moreinternal magnets started rusting through plastic inside my tank (less than 1.5 months of purchase). Driving into the store from Surprise where I live, no concern or sincere of any urgency. Instead, I was treated with very poor customer service. I was expected to wait for days to hear back from someone. After 2 days of calling the store and being frustrated. I was told I had to wait until the next week in order for the guy who makes them, to come back from out of town and remake a new one. The store had a whole basket of the same item "Except those were double magnets" and I only purchased the single magnet". To make things right and avoid customer frustration. No one offered to upgrade or anything else, I had to ask options to just upgrade and be done with it. What a JOKE, I was offered a discount to upgrade. Basically, around the same price if I'd just purchased the double magnet mount. Pay Double The $$ for a product that only lasted 1.5 months. I DON'T THIONK SO. I only purchased it because I was told the store made these. I was trying to support a small company. Not After This. I'm done dealing with this place. Completely different attitude when addressing a defective product they sell. Unless your dropping $$$ the day of the visit, expect to get bare minimum for customer service when there is an issue. They won't be getting any $$ from me after this encounter.

I can't begin to state how great this place is. After two bad experiences with our local PetSmart…read morewe decided to look elsewhere and thankfully we found this place. The customer service is amazing, if you are beginners they are willing to walk you through everything and give you great knowledge. Will be back every single time we need something for our aquarium. Will definitely be going here once we start our Saltwater tank. The are expanding soon and we cannot wait to see how it looks. They always have this amazing Puffer fish, it's a must see (See attached)

Hunter and Connor were super helpful and kind! They have a huge verity and stick in fish and…read morecoral. Highly recommend this store!!!

Very poor service and zero accountability. I used their maintenance services, and they never…read moreresponded to emergency calls. Because of their negligence, many of my fish died. Instead of taking responsibility or offering a reimbursement, they completely refused to admit their mistakes.On top of the terrible customer service, their weekly charges are incredibly high for the poor quality of work they provide. I have already found a replacement service that is far more reliable and professional. Save your money and your livestock--look elsewhere for aquarium maintenance.

Outstanding customer service and very knowledgeable regarding aquariums and fish. The salesman was…read moreso accommodating and very easy to talk to. Despite us being rookies, they were so patient and I would recommend coming here for your fish and aquarium needs. We had a great experience here.

Staff is friendly and knowledgeable. They don't mind educating you so that you are making the right…read morepurchases and always have great deals for new fish hobbyists. The only downside is you will likely end up a major fish person with many aquariums this is a fun hobby!

I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

I had a very disappointing experience with this business. The customer service was not what I…read moreexpected, and communication throughout the process felt unprofessional. In my experience, the owner did not handle concerns in a respectful or constructive way. I also had issues with the stated 14-day return policy -- it was not honored in my case, which added to the frustration and made the situation feel unfair. Overall, the experience was stressful rather than positive. Based on what I went through, I would not recommend this business and would advise others to be very clear about expectations before committing to anything.

NOW WILDEBORNE CRITTERS AND CURRENTS!!! Went in over the weekend after a poor experience at another…read morefish store. We were greeted immediately, although she was working alone and busy helping another customer. The store was large and had lots of unique critters - the water snakes and the big tank against the back wall had really cool exotic fish - well at least to me! We went in for some plants for our fishtank and got schooled on the rocks/faux plants we were using, even down to the fish food in the best way possible!!! She also carries eggs both chicken and duck so we got some chicken eggs and they were delish!!! can't wait to continue supporting a local "mom and pop" shop

I love the selection at PNF & I'm a reoccurring die hard customer. The products they offer are…read morereasonably priced, they have a clean store, friendly environment, the woman working there is always super sweet, her name is Andrea. She deals with such disrespectful customers from what I've seen. But they have a wonderful selection of plants, fish, arachnids, reptiles as well as tons of other fun pets! I'd highly recommend this company to legit animal lovers.

The Chlorophyll Corner is hands down one of my favorite shops in the Valley. If you're into…read moreaquariums, fish, amphibians, terrariums, paludariums, aquatic plants, or just the hobby in general, this place is absolutely worth the trip. But what really sets this place apart is Kat and Joe. They're genuinely amazing people. They don't just sell you something and send you on your way. They actually take the time to talk with you, answer questions, share their knowledge, and help you succeed in the hobby. You can tell this isn't just a business to them. They genuinely care about the animals, the plants, and the community they've built around the shop. The selection is awesome, the tanks and livestock are well cared for, and there's always something interesting to see when you walk in. Whether you're brand new to the hobby or you've been keeping fish, amphibians, and planted setups for years, you'll find something here. I've been to plenty of specialty shops, and it's the people that make you want to keep coming back. Kat and Joe have created that kind of place. Great shop. Great hobby community. Even better people. Highly recommend The Chlorophyll Corner.

Love this shop so fun to just wander the displays and see the creative terrariums and aquariums …read more Love buying plants from them and unique tissue cultures

Nicest setup in the Valley! Some items are even cheaper than online/eBay!…read more Large selection of coral and fish. Incredibly healthy tanks.

Absolutely wonderful store and so knowledgeable and helpful! This will definitely be my "go to"…read moreaquarium store!

Gin is extremely knowledgeable, I have purchased 6 discus and all are healthy beautiful. Will be…read moreback

I have bought various Pleco's, Discus, and Angels from Gin and they have all been very healthy…read morefish, in fact a few weeks after I purchased a pair of Discus I found out they were a mating pair... they were happy and healthy! Currently upgrading to a 200gal tank and will be back to get another pair of Discus!!

Jennifer at Tropical Treasures was absolutely amazing! From the moment we walked in all the way…read morethrough checkout, she provided truly five-star customer service. She was incredibly knowledgeable about the animals and took the time to answer every single question we had. We never felt rushed, and she made sure we had all the information we needed. She was patient, polite, kind, and genuinely seemed to care about making sure we felt comfortable and informed. Jennifer provides that wonderful "old-school" customer service that is becoming so hard to find anymore -- where someone actually takes their time with you and makes you feel valued as a customer. Five stars all the way around -- for her knowledge, kindness, patience, and customer service. We had such a great experience and will absolutely be back again! Thank you, Jennifer!

Amazing inventory and knowledgeable staff. I took my nephew…read moreand he had the best time in the store learning from a young man all about setting up an aquarium. Thanks , we will be back for more supplies and fish.!

Chad is the best! He is very knowledgeable and reasonable priced. Help me set my new 36 gallon…read moretank. Looks great! Brian & Via Thanks Chad

I've been using Fishguy Aquariums for monthly maintenance, for several years. I've had multiple…read moretanks and they always look stunning. Bonus, I get different ornaments every month! Fishguy Aquariums does a great job and keeps my tank looking clean and my fish healthy. I highly recommend!