Horrible!!! I have not been here in quite some time. Now I know why. In my attempt to ask a question with the front register girl (AJ), acted like I was inconveniencing her by asking a question about an item. Busy on her cell phone, I kindly asked if she could get me some assistance. Having an attitude she called over the manager. The customer service here is HORRIBLE. I've been back in the reef hobby now for 3 years. Ocean Floor is by far the worst LFS in this Valley. Aquaholic Aquariums LLC is the place to go folks. Stay clear of this place. Over priced for corals that look horrible and their customer service is not top priority. read more

A great place to bring children for an inexpensive outing. I do not visit The Ocean Floor often. But when I do they have what I need. Toda I needed turtle food. That means you get stuck with a wordy review. March 12, 2026, mid day, I returned to my home. Two neighbors, who rarely communicate looked confused. We live in a condo complex, many things beside dry leaves and plastic bags find their way into our corner of the place. That day iteas a red eared slider turtle. You know them, the quarter sized petlets, millions accidentally killed by hopeful turtle owners. This one was 8 inches long and six inches across. Plus, very healthy and undamaged. By evening I knew who lost the turtle. The woman with the jungle patio and cage of happy parakeets. This made perfect sense. This water turtle escaped in November, 2025, finding it's way home in March, 2026. We have been fully occupied with urgent stuff. The neighbor is not home much. I got a container at the thrift store, I got the ultimatum from Sweet D - the turtle must go home TODAY. Turtle food at The Ocean Floor is in the rear near the customer service counter. I got a little bag of floating bits for $5. The turtle was ravenous. The turtle is home. Several people are happy er. Yay! read more

The Ocean Floor - Swimming with the fishes - Pet Stores Near Me - Phoenix, Arizona

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Pretty cool place, they have a lot of specialty items that you don't see anywhere else, staff we encountered were all friendly. I'm not even in the market for a fish nor do I own one but I wanted to check it out anyways. read more

I love coming here for all of our needs. We were taken care of by TJ who gave us excellent customer service. He definitely treated us with amazing service from beginning to end! He is very knowledgeable and was able to provide us with great info to use back at home. We will be back again soon! read more

Ocean Floor is always a pleasure to shop at. Today I returned a part I didn't end up needing, and the process was incredibly simple and stress-free. The staff handled it quickly and professionally, and I received store credit with zero hassle. That kind of customer service goes a long way, especially in a hobby where good support matters. I'm already looking forward to coming back soon to pick up some fancy shrimp. Great experience all around. read more

Everyone is a pleasure to talk to and actually knowledgeable in the hobby which is uncommon. I'm a saltwater guy and they have a great selection of corals as well as fish. If they don't have what you need you can order something in and they will likely be able to get it. I've been here three times and everything is coming healthy and happy, will definitely keep coming back! read more

The Ocean Floor - Ordered in a HiFin and Candy Pistol Shrimp pair - Pet Stores Near Me - Phoenix, Arizona

Today was my first visit and the store is beautiful...and I did buy a few plants that look great & so far seem healthy. But, I also got a Dwarf African Frog, having lost my 6 year old frog 2 days ago. The frog was floating on top of the water in the store, but the sales rep said they do that, and he was fine. He stayed on top of the water in the bag. He stayed on top of the water while acclimating, he stayed on top of the water in the tank...just floating, not moving. I made up a hospital tank to see if he might be a little stressed, or overwhelmed...usually they hide, but not this one. It's 12:30am & I'm watching him die. Crappy week for frogs over here. read more

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This aquarium is so much fun and full of fish to see. I especially loved the pond of Kai fish because it was so beautiful! I gave it 4 stars because many of the items in the store are expensive. read more

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Really neat place. Worth visiting just for the vibes alone. Some of the hardgoods are overpriced but the livestock is reasonably priced, with great variety and generally very healthy. One of the best shops in the valley for coral IMO. Great variety of frags and all very healthy. The staff is exceptionally friendly and helpful. Specific shoutout to Mundo in the coral section. His passion and helpfulness is really on another level. read more

Tjay delivered exceptional service and made mine and my wife's first time buying a tank so easy! His customer service will be one of the many reasons we will come back to The ocean floor. read more

I absolutely love this fish store, although it's much more than a fish store. There's really no place like it in the valley and I hope it sticks around forever. I've been going here since I was a kid. Fresh water selection is amazing as is the salt water selection. I'm an aquarium enthusiast and rely on this place to keep my tanks stocked with the best quality fish around. read more

The Ocean Floor - Indoor koi pond and bridge - Pet Stores Near Me - Phoenix, Arizona

I agreed to adopt a friend's Harlequin Rasboras. I knew little about them, but They were moving to Alaska and needed someone to take their friends. There were 3 in a small .5-1 gallon "tank" I've had the fishes for a while now, and it has been a bit challenging on my part. I learned that they are schooling fish and do better in even numbers. Well, I had 3, and they had no room to school. It came to a point where I felt it was an emergency situation, and I had to give them space and a few more friends. After calling the local chain pet stores, no one had Rasboras. I remember visiting this store in the early 2000s with a buddy. So I gave them a call, and they did have them. I went up there, grabbed an air pump, the fish, and some food. The staff were helpful, and the lady checking me out gave me a lot of helpful information and invited me to call if I had any questions. Truth is, I still do and will be back in for a few more things. I believe the place is local, so that is a game changer for me, in addition to them likely having more knowledge about the fisges than some of the chains. And so, I am a fan, and as a person who is just realizing I may be entering into this new hobby, I will be back. read more

Super cool place! This fish store is massive and has such an amazing selection. Some of the fish in the store are ones I've never even seen before! There are tanks upon tanks of different fresh and salt water fish. There is a cute koi pond with a bridge over it -- overall lots of fun things to see. Prices are a little higher than other places. Still a cool place to check out if you're interested in having your own aquarium. read more

We live 45 minutes from this location but wanted to browse what they had. We were surprised at the high price point for livestock. Our 200g tank happily houses 2 designer clowns, a blue hippo tang, a sail fin tang, a coral beauty, royal gramma, 2 camel shrimp, and a blue damsel for almost a year prior to this. Associates were good about coming up and asking if you needed help, but then seemed eager to disengage in the conversation if it wasn't something quick. Our water was within safe parameters so with the suggestion of an associate we agreed on 2 blue damsels, 2 coral frags, and an arrow crab. Not even 12 hours after getting everything appropriately into the tank, the arrow crab and damsel were dead and the corals were shriveled. We called to ask about the corals being shriveled and were told they'd take up to 3 days to fully acclimate and open (they never did open, they just died). As for the crab and damsel; we were told we'd need to bring in a water sample and would only be given a 50% credit back on the animals. Feel like this is definitely something that should be *verbally* mentioned when purchasing the fish-- especially if you're requiring a photo ID and signature when making purchases with a debit/credit card. Just something along the lines of "just so you know we've got a policy where you only get 50% credit back on saltwater fish". No fine print i have to scour for on the receipt like it's a terms and conditions document, just be straight forward and verbal about policies pertaining to the items people are purchasing. All of the other animals we previously had in our tank are still thriving despite the arrow crab, damsel, and frags dying. Unfortunately disappointed in the quality received for the price we paid. On a positive note, the store was very large on the inside and had a lot to browse in terms of supplies, displays, livestock, etc. wouldn't purchase livestock from here again but as mentioned, their selection for supplies was pretty thorough so will keep that in mind for future needs. Giving 3 stars for the size of the store and selection, but lack of communication and quality of livestock. read more

Huge selection of fish and supplies here, much more than you'll find a your normal chain pet stores. Staff were friendly with a question I had and seemed very knowledgeable with an issues I was having with my tank. Prices are a little high but I would come back again when in the area. read more

The Ocean Floor is a gem of an aquarium store. The shop is likely the largest in the state, packed with an impressive variety of tanks, supplies, fish, and healthy, vibrant plants. Saul was incredibly personable and patient with us, walking through about fifteen different aquarium options and even arranging them in multiple layouts while we weighed the pros and cons. Even though we planned to cycle the tank first, he happily showed us fish and shrimp choices and explained the maintenance needs of each. Joe, the manager, was just as helpful. Great selection, great service, and a genuinely enjoyable experience. read more

This place is worth the drive. First time stopping in and I loved it. Great options for anything you are looking for. Staff are awesome willing to help and answer questions. This used to be an old rolling skating rink so it's a great size. They have a sale section as well. Fresh and salt options. I will definitely be returning. read more

I have nothing but great things to say about Ocean Floor. They have EVERYTHING you need regarding the aquarium hobby. You name it, they probably have it! Aside from its amazing inventory, all the staff that I've had the pleasure of interacting with have been extremely knowledgeable, helpful, and passionate about aquatics. 5 stars hands down read more

The Ocean Floor - Some ADF's that I purchased from Ocean Floor along with the substrate. - Pet Stores Near Me - Phoenix, Arizona

Great selection of fish and plants! The staff is lovely, and you can't beat the amount of product they offer. I would rather buy my fish here than at some big box store, and they usually always have ghost shrimp in stock, which Petco and PetSmart NEVER have! It's one of my fav LFSs read more

Pretty solid options as far as salt and fresh water fish. The staff is helpful, maybe a touch understaffed, but when you're fighting with a skittish fish it takes time. Only complain is some of their equipment is pretty expensive compared to when ordered from bulk reef or other online vendors. I'll definitely make stops by when I am in the area. All the coral and fish i bought were healthy, eating well, and look awesome. Clean tanks, no parasites or aptasia, what-else can you ask for? read more

I have spent the last 15 years at ocean floor, I live 45 mins away. . I spent $1800.00 on a new tank, stand, light, pump, substrate and all the good stuff to start up my aquarium. Yesterday I went in to buy some fish, and to my surprise when I got home,, they had bagged me the wrong fish mixed in with the ones I wanted. I wanted Rummy noset tetras, and they gave me cardinal tetras. I had asked if they had a problem with separating the two. No problem they replied. Steve was my sales person, and when I called, he could have cared less, and told me to bring them back the next. Day and wanted me to harbor them in a Tupperware container. Mind you a *45 min. Trip each way for 18,00 fish. No compensation for his screw up, didn't care gas prices these days I could have gotten a whole lot more. But they didn't care about their 15 yr loyal customer. I'm shocked. Now have to find a new supplier. Digruntled in Gilbert Az. Good buy ocean floor. I will be spreading the word! Joe Stefaniak read more

This is the largest aquarium store I've ever been to. They have a lot of common fish in stock as well as some less common fish and eels. Every single betta has a mini tank with a filter which is nice to see. They have a used goods section which sells items that are used or closer to expiration date at a reduced price. One thing that disappoints me is their husbandry of axolotls. They're kept together and not separately and many of them had missing legs, arms, and or gills. That can be pretty stressful for the axolotls so I was disappointed. read more

The Ocean Floor - Pet Stores Near Me - Phoenix, Arizona

This is always a fun ace to go. I am in the market for a salt rank so I went to see what's happening here. The staff love what they do and are really up to speed with the fish and water and tanks. There is a lot to owning a salt rank and this team can get you running and confident in yourself to manage your own tank. read more

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Been in the store for over an hour with no help. Better off going to Tropical Treasures, they have way better service. And saw quite a few cockroaches while waiting for help in ocean floor.(I made a yelp account specifically for this because I've never had worse service than this) looking through the reviews I see the owner saying "we strive for great customer service" but it seems as if this isn't the case with all these 1 stars being customer service related. And I noticed as soon as I made the review a manager showed the employees working at the time and they THEN decided to start helping. read more

We visited the Ocean Floor today! Amazing! Over 17,000 sq feet of aquariums, fish and aquatic plant life. And enormous Koi Pond inside with a little bridge too! Gorgeous!! Definitely a landmark Phoenix location to visit and support! read more

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So I'm fairly new to fish& aquariums- there is so much to learn and can seem overwhelming. I've come in twice before, and every time I ask for Saul! He is so welcoming, informational and knowledgeable about the different fish and supplies! And very patient with all my questions (I always have so many!! As someone new to fish I get nervous to ask people and sometimes embarrassed) Saul is very friendly , without pressure of buying and breathing down your neck ya knows he makes me feel comfortable with explaining things, and very down to earth. He helped me through the steps of setting up my new aquarium! And was able to give me information about the different aquarium setup and which one would work best for me! (And my fish) I just love someone that you can tell cares so much and is so compassionate about what they do. It's more than "just a job" and puts the fish first I really appreciate he made sure I have everything they need and explaining the use of it too and how to get the most out of that product. I i'm so in love with my new aquarium and cannot wait to continue to add to it. Thank you so much for making my experience so wonderful SAUL!!! I could spend hours in this store and really appreciate your help! --- When I was checking out, I did have some questions about the wood, bleeding out, and Mark, who I found out is a general manager came out, and actually showed me some carbon/filter products that is made specifically for ocean floor(which is so cool) . It's really nice to see a manager that's involved in present and friendly, I really enjoyed the conversation I had with him. He is a very nice guy and very Knowledgeable!!! I learned so much! This store is beautiful and the customer service was unmatched! Great, clean, professional establishment read more

The Ocean Floor - They even open up the box to make sure there was no cracks or damage and helped me load everything safely into my car - Pet Stores Near Me - Phoenix, Arizona

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Huge store with an insane selection of fresh and saltwater fish, plants, and coral. Bought a 20 gallon tank to expand several months ago after raising a betta in a 5 gallon for some time and every single employee in the building helped us every second of the way. Helped us select plants and fish that would get along with our betta as well as selecting products that would keep our tank in perfect shape. Every time we have a problem with water parameters or fish not doing well someone is quick to give us excellent advice and Im happy to say our tank is doing amazing. Special shout out to Mark, Jace, MK, and Saul who have especially went above and beyond with customer service across the board. They always greet us personally, Mark and Jace specifically remember what kind of tank we have and how it is stocked and genuinely seems to care about how things are going. We are pretty new to the hobby so endless thank yous to the staff here for always going out of their way! read more

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I have to give them a shout out for their community involvement support, wonderful treatment, and customer service with a smile attitude today as we wondered and browsed in your store. Thank you for taking such great care of us as we visited and took some awesome photos for charity, asked about your pets in the classroom program, and inquired about local fish purchases. We really appreciated your support and kindness. read more

We recently bought a 125 gallon tank from Ocean Floor and the experience was great. This has been one of our go to places that is close by for well cared for fish, food, plants and now tanks. The staff is super friendly and knowledgeable and remember us every time we come in. If you're looking for freshwater or saltwater (they have more fresh) then this is the place. There is a wide variety of foods and tanks available as well. They also have a nice koi pond as well to enjoy. Definitely a great place and we will be back soon!! read more

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Drive 45 minutes from my home to see that the store was very over priced. Once I did get someone to help me. I was going to buy 3 clown coaches and some food for them. I went to check out and stood I a line with one other person. Watched as the lady behind the register struggled to check the people out it was a large purchase. There was a sales person there trying to help. 10 minutes went buy with no one coming ti the second register to take care of the line that had formed. Then of the main floor came a manager with another customer with another large purchase and he walked the up to the other register and checked them out so I asked the salesperson what was going on he shrugged his shoulder and said I guess you are not buying enough so handed him my items and told him to put them back and I left. So if your not going to purchase a lot from this store I don't think you will be helped. Never going back, and you should shop else where. read more

Nice selection of salt water livestock and corals. Spoke with Jake on a number of occasions and has been extremely helpful. Have purchased fish, inverts, corals, and dry goods all of which met expectations. Location not great but is conveniently located off I17. Would recommend! read more

I had an awesome time at the ocean floor. I've never had the chance to go to a fish store with so much to see and learn. Super helpful, and friendly staff. They were all really busy when I had first entered the store, but once they had finished helping other customers, they approached and asked if I needed any help. Can't wait for my next visit. read more

Store itself is nice with a good selection of everything. Staff like to redirect you to someone else on the opposite end of the store instead of helping you. Fish seem to be way overpriced compared to everyone else locally. read more

I think I am done with this place. Ocean Floor has always been over priced. Saturday 12/16 I was in the area and decided to stop by and get some fish. I browsed the fish area for about 30 minutes, walking by numerous employees multiple times. In all that time, NOT 1 employee greeted me or asked if I needed any help. When I went to the middle counter to ask the 2 guys a question, one gave me a very uninterested answer and just walked away, the other one just stood there and never said a thing. How dare you treat customers that way, and this isn't the first time. A few employees are nice and helpful, but most are like this guy. I ended up walking out after that and spent my money at Tropical Treasures. read more

We absolutely love this store! They have the best and very knowledgeable staff and they have helped us with getting a shrimp tank started. They also have unique items that you won't find anywhere else at great prices. Their selection of fresh and salt water fish is impressive! Especially their shrimp selection that you won't find anywhere else. Overall I highly recommend this store over other similar stores. read more

Great place I recommend this place. They have a good variety of fish and the customer service is always friendly and helpful.

If they don't have it, you don't need it what a great place as usual though pretty pricey, but good quality

This isn't just a fish store, it is an experience!!! This place is HUGE...I mean HUGE - like crazy HUGE!!! We worked with James, who happened to be the owner's grandson. This place is like going to the Disneyland of fish stores!! I don't understand the complainers. Just ignore the whiners!! The customer service was TOP NOTCH, the prices were VERY fair, and it is a FUN place to go just for the experience!! We were NOT pressured at all to buy, but we were educated as our kid just got a fish tank for Christmas. We were told to buy the cheap (and a particular hardy...not delicate) fish while we establish our tank so that if they don't survive, we didn't waste a lot of money. We were offered two fish and our kid wanted three because they were 3 for $5.00. WOW!! These three fish are a LOT of fun to watch as they play together and are very active together!! We are having a blast!! Although we live about 40 minutes away, we will return to The Ocean Floor for more supplies, more fish and some frogs too!! Why go to boring old PetsMart and have a few overpriced choices when you can go and have an EXPERIENCE at The Ocean Floor?!! We spent a lot of time just wandering around and enjoying the variety and the obvious love that is put into this family business!!! read more

Super cool place! My brothers are super into fish and they LOVED this store. Super cool experience. read more

I am so disgusted by their customer service!!! My dad went in there today to ask for an exchange or return of our freshwater fish (who died 3 days after purchasing it). We first went in (before buying the fish) to get our water tested), the results came out good and we went ahead and bought the fish. Forward to today my dad took in the dead fish with the water sample AND receipt for an exchange/return. They said they wouldn't do a return/exchange due to the water being bad! Ummmmm! What!!?? YOU GUYS APPROVED THE WATER BEFORE WE BOUGHT THE FISH! I even called before to make sure they could do the exchange AND NOT WASTE ANYONES TIME. Yet they went ahead and did the opposite!? Never ever going back to this place. Horrible horrible experience. read more