Went in to purchase treats for my dogs and they were black beetles crawling all over the dog treats in the bucket. Absolutely disgusting. The staff is great and very helpful but the bugs no Bueno. read more

Unhappy, I went to purchase cat litter like I always do, I go check out just to find out that the cash was the only method being accepted. I was really disappointed, as many people like myself don't carry cash in hand just card. The young lady, her name was Gracie, didn't know how to fix the card reader. Very unprofessional to have someone who doesn't know how to fix something that customers depend on. So I took my business elsewhere read more

Barely any options for cat food and all the cans of wet food were sold in singles so very expensive

Great selection of pet supplies. The people there are why I go back everytime i need food. I drive past two other shops who sell my food because this shop is so great. They are so friendly and you can ask questions (they helped me switch my very picky & itchy dogs food to something she really likes and a great shampoo thats worked really well ) and they are right there to help when you need it. read more

I LOVE this store (16th St. & Glendale) in Phoenix. Everytime I go in the staff is friendly and accommodating but what I really appreciate is their knowledge. I trust their advice about products they carry and food they sell. They have solved several issues I have had with my 3 dogs. They aren't just trying to sell you things...they try to solve your problem. I highly recommend this particular Pet Planet. read more

I went in today to get cbd treats for my kitty and the sweet fellow crazy cat lady was so nice and helpful and gave me some patee samples for my cats and they loved it! She was so nice! They loved it! read more

I held off on this review until after I spoke to management about the extraordinary rudeness of an employee I experienced yesterday. Figured I shouldn't let one bad experience with an employee warrant a bad review so long as management is willing to make things right. After all. I like the business and go there frequently. Well, I went back today and spoke with the manager on duty and I have to say I'm extremely disappointed by her unwillingness to objectively hear my story. Her desire to "protect" the rude employee was more important than listening to the customer. I went out of thway to come talk to her in person rather than hide behind a review. Face to face is better right? Wrong. I can say I've never seen such self righteousness in a customer service roll. He was right. I was wrong. Deal with it. So you win. I'll take my business else where. read more

This is by far the best pet food store in the valley. The staff are amazing and the brands that they carry are the best. My veterinarian put my dog on special food that cost almost $90 a month for his diarrhea and it just kept getting worse. I took him to this place and after some research and talking to the staff started him on a Different kind of food. His diarrhea and gastrointestinal problems have since completely resolved. The Acana brand is amazing-my dog is picky but he loves the dry food and snacks in the Lamb and Apple flavor. The best part, it is made of ONLY 5 ingredients, so I know there Isn't a bunch of crap in it that was put there to reduce production prices. read more

I love the store. However the groomer is really horrible! No wonder she can do a dog in 45 minutes. Choppy cut, Didn't do nails. Chopped of the beautiful ears. I could go on and on but why? I won't go back. read more

I have done business with this store for years. I recently bought my dog a brand of food she had never tried befor. She would not eat it. I tried for days, my dog was not having it. I brought the food back to the store thinking it would be no big deal to exchange the food. WRONG. Apparently you can only exchange food that has a guarantee written in the package. I was told that I could send the food back to the manufacturer for a refund. I can not believe this is the stores refund policy. Now that I know I will never be back. I would also like to note that the manager I spoke with was not wearing a mask. read more

Always really friendly and great service. Not to mention all the savings they have often. The real secret is checking out the specials in the back right corner. We feed our pup dehydrated dog food (honest kitchen) and they always have boxes on sale in the back. Overall our favorite neighborhood pet store! read more

My dog loves her treats from here! I've bought her the peanut butter biscuits, pig snout, pig ear, lamb ear and beef knee cap, she's goes crazy over them! Great customer service! read more

Pet Planet - Pet Stores Near Me - Phoenix, Arizona

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All the staff, but especially Victoria, are caring pet lovers and very helpful. I has the very good fortune to find this place over a year ago and have patronized it ever since. Their self wash is exceptional, in price, quality and privacy. read more

Pet Planet - This elderly spunky spinster, a 15 year old Shih Tzu, is always much happier after her bath. - Pet Stores Near Me - Phoenix, Arizona

I've enjoyed shopping here for my dog. They are small and quaint, yet have a good selection of various pet products. On every visit I have been greeted by a staff member. The associates are friendly and definitely know their products. They are a bit more expensive than the big chain stores, but they offer the service that you just don't quite get with those big businesses. I recommend Pet Planet for the dog owner who is looking for a personalized visit and staff trained and ready to answer questions about their products. read more

This store and it's offerings are stellar! Quality pet food, educated and friendly staff, and an awesome selection. Trifecta. read more

Pet Planet - My Paquita. She has a sensitive stomach but we find every label we've tried at Pet Planet has been a winner. - Pet Stores Near Me - Phoenix, Arizona

Family owned and local option to get decently priced healthy (they screen everything before putting it on the shelves!) for your mutts! The staff is incredibly friendly and knowledgeable. They have pet perk type rewards so you can get eventually get a bag of food for free or get money off if you're only buying treats or accessories. Oh and did I mention they give free samples?! read more

Pet Planet - Free samples to test the pups out on a new food. - Pet Stores Near Me - Phoenix, Arizona

This review is ONLY for the self wash station. Just. Don't. Spend the extra $4 and go to the other one... read more

Can't say enough great thanks about this place! The staff is always so friendly and helpful. I came in looking for dog food that would be healthy for my dog & they offered so much knowledge about their products! Also, I once bought a harness from here that ended up running into my pups skin, so I came to return it after a few weeks with no problem. Every visit is always wonderfully pleasant here & my dog loves coming here since they always give her dog treats. They have a good reward program here too & offer random specials throughout the week, so definitely come & check it out! read more

Pet Planet - Pet Stores Near Me - Phoenix, Arizona

Dope place! Customer service and prices on point. Always happy to see you and you're pet

Everyone is so genuinely friendly and helpful here, and their excellent product supply is reasonably priced, no reason to go anywhere else. I always leave in a good or better mood because the staff is always just so nice, which is rare to encounter on such a regular basis. I'm glad this is my closest local pet shop! read more

DO NOT GET YOUR DOG GROOMED BY ELKE! Just a warning. Don't know why they took down my last post, I thought Yelp doesn't take them down if the company asks. Just to let you know that Elke doesn't disinfect anything. Also, not required to have your shots, so you are taking a chance. The past 3-4 times I took my dog to her, he seems afraid of her. When she last groomed him when I got him and looked him over, she didn't do his feet, part of his sanitary area hadn't been clipped, spurts of uncut hair here and there. When I picked him up and said something about it, even the girl behind the counter noticed it. When I took him back for her to fix it, she had an attitude as she was already working on another dog. The way she then handled my dog was COMPLETELY UNCALLED FOR. I was stunned at her handling of my dog--and that was in front of me! She grabbed him from me and put him on her cart and grabbed his hind legs and was moving him crazy around and kept asking me where it was messed up. I showed her multiple areas that she had missed as she rushed through his groom. She was frustrated and taking it out on my dog. Suddenly, I knew why my little guy was acting so timid. I was going to give her one more chance and stay back there the whole time the next time, since my dogs have only been groomed by her and I wanted to give her the benefit of the doubt. But, she called to cancel on me a month in advance because of a doctors appt and when I asked to reschedule she used her sick husband as an excuse as to why she couldn't reschedule. Then she stated that it was because I called her out on her rush job. The employee behind the counter said, "well, it's only $50 anyway." As if it being 50 dollars (and tip!) deserved low quality. Anyways, steer clear of her, she has her customers she brought with her and if you are a new customer you WILL NOT get the same treatment. You can get all your good foods and grooming done at PetCo now--all the same brands they carry at Pet Planet. I would get your dog groomed there-at least there they are probably disinfecting in between grooms. Also, she hasn't been properly trained in grooming and taught herself with videos, so if she just shaves your dog down, it is because she is not a professional. In any sort of way. read more

My review is split: I would give 5 stars in general to the store for the food, quality, and helpfulness of the staff. It's pricier than ordering treats from Amazon, but we usually get most of our food here to shop local. Most staff members have been excellent and really helpful with answering our questions about different food. I would give one star (or zero!) for the woman who does the grooming. We brought our little cockapoo in and wanted a typical short cut for him. We used to have him groomed elsewhere but I felt like pet planet was so wonderful for everything else, surely the grooming would be top notch. Our poor little boy's cut was shorter than EVER. It basically looked like he had been buzzed. There is no reason to ever cut a dog's hair that short. It is always nice and soft after a cut, and this was prickly bc of the short length. Seriously. He was extremely uncomfortable when I picked him up (which was late bc the store never called me. They claimed they did and someone else answered my cell phone. I showed them I clearly had no calls from them on my phone, and my number is even on the dog's tag if there was any confusion.) Anyways, if that wasn't bad enough, when we got home our dog kept licking his butt and I finally inspected it and saw that he had been cut while being groomed. It was a pretty good size cut as well, which ultimately ended up with a vet visit, ointment to put on it bc our dog was so bothered by it, and wearing a cone until it healed up. No one mentioned to me when we picked up the dog that he had been cut, so it's extremely infuriating to get home and find that out. Never again will I bring my dog back here to be groomed. I love him too much to put him through that again! And no need, as there are other good groomers around. Definitely disappointing from Pet Planet, though! I expect better from this store. read more

Staff is friendly and helpful. Candice is great! Love the selection, frequent feeder program, and most of all the do-it-yourself dog wash!!

I love this store it gets 5 stars!!! the employees are very helpful! The 1 star is for the lady who does the grooming, I was referred to her and told it would be amend $35-40 formula 6lb dog. I told her I wanted to keep him longer for the winter, just to clean up his face, feet and even him out.... she completely butchered him!!!!!! He is supper short and totally in even!!!! WTF!!!!! She didn't even trip his tail and I was charged $45 for something a child could have done a better job!!! What a waste of time and money!!! read more

Just stopped in today. To say the employees were friendly as can be is an understatement! :) Definitely going to stop giving to Pet Smart and shop local! read more

I decided to stop in here recently to buy some dental spray for our dogs as a friend told me about this items and told me that she was only able to get it at Pet Planet soooo I searched for one and lord and behold there was one a mile from work! I stopped in on my lunch hour and Victoria was soooo friendly and extremely helpful as this was my first time to Pet Planet. It was a Tuesday so she told me the specials on the bones and of course I bought 4 and a bag of the bully sticks an the dental spray. My large dog LOVED the bones I got (and the bully sticks) and my other dog wanted to like the bone but it was a tad large for her but is obsessed with the bully sticks and I love how they are cut as it's a perfect treat for them! The dental spray is easy to give to them and they also don't mind it at all. I know I will be back in the very near future to buy more goodies! read more

What a great neighborhood pet store! I stopped in to buy some Instinct Dog food and the staff was super friendly and helpful. I haven't been in before, but they have a loyalty program when you buy 12 bags of dog food, you get the 13th one free. That is a huge savings of you buy the large bags of food. This will be my new go to spot for Dog food and treats. read more

The staff are helpful & friendly and the prices are reasonable. I have 2 Tonkinese cats and 1 of them developed an allergy to her food (Royal Canin) and the staff directed me to a single protein no filler food. Since the switch she's back to normal. read more

I can't say enough about how helpful the employees of this store are! I have a 4 pound chihuahua who is the pickiest eater on the planet! I've struggled to find food that she will eat as long as I've owned her! She is basically like a toddler that will never grow out of that phase. So after the latest hunger strike because she got tired of the last food I found that she will eat they gave me some samples so I can hopefully find something she will eat! read more

We bring in our two big dogs for self wash. It's always clean and organized. They have a nice oatmeal conditioner that smells great. When we're done we let the dogs pick out a nice antler or horn to take home. Convenient with good service. read more

So it all started with a visit to the humane society "just to look." Of course we fell in love, signed the papers and became dog owners. We got her home and realized we were ill equipped. Yelp led us to Pet Planet. We entered with Cookie in tow and Candace took it from there. She fitted her with a harness and leash, helped us find the right crate, toys and food, provided helpful advice to us newbies, and reassured us they would be there in the future should anything we just purchased not be a perfect fit. The prices are reasonable and the service is superior. I will never shop anywhere else for Cookie. read more

Woof woof from my dog, Lily, to Pet Planet! This is a great neighborhood pet food and goodies store! They have an excellent selection of food and treats. Candice, the manager, is always so friendly and welcoming! And Elka is an exceptional groomer. My dog is in and out in about 45 minutes (beats 4-5 hours at PetSmart!). Try them-soooo much better than the big stores! read more

I like this store because the staff is amazing and knowledgeable of the brands they are selling. My small senior dog experienced some vomiting and the vet recommended changing brands. When I called this location before they opened the staff member picked up the phone and listened to my questions patiently. She then made a recommendation of a brand they sell and offered a sample. Did I mention how wonderful they are with my fur-child? He loves them there. This level of service could not be found at any of the big box stores. They have confirmed me as a customer. read more

All time favorite pet food store. They are very knowledgable when it comes to your pet needs. They know their products. They offer healthy options with natural ingredients. The staff is the nicest! They truly know the meaning of customer service. read more

This is a great place for dog food and grooming. Candace and her staff are helpful and professional. read more

I was here the other day.... Daniel was a really great help on answering all questions I had about my dogs health food and toys....I will most definitely be returning here more often and I will tell all my friends and family about this place read more

Absolutely the best pet food store I have ever been to! The staff was so friendly and knowledgeable and said they beat any competitors prices. We chatted for a while about our dogs and I left feeling like I have not only an awesome new place to buy dog food from, but people who really support our local community and my dogs :) read more

I love this spot. It's small and friendly and they're always very accommodating. They carry what we need for our pets. We have 2 cats and 2 dogs and never have a problem finding good food, good treats, and good toys. On more than one occasion they've had some of our regular purchases waiting for us behind the counter. Great spot. read more

It's my Teddybear fav place,when she hears the name Pet Planet.She jumps up and down she gets sooo happy.So she goes everywhere and,picks out her own treats.She smells all of them,and always picks out the same one BOL.But she had such fun going it's so adorable. read more

Pet Planet - My Frankie - Pet Stores Near Me - Phoenix, Arizona

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My husband and I loved this store. We have a new puppy and needed food for him. The young lady greeted us right away and was available for questions. When we were checking out she put us into their computer system and asked for the names of our pets. She told us about all of the specials they do and encouraged us to being our dogs in on Fridays. It was over all a really great experience. We have been shopping at a different pet food store for a while with mediocre service. So glad we went into this store!! read more