False advertisements ,ordered a grooming table the entire reason I ordered was description said it…read morecame with overhead lights, it doesn't. Had I have known this I would have ordered LED table from wags at least their table goes lower to the ground. I sacrificed how low to the ground in favor of the lights. Which do not come with it The table is well made

As someone who used to have to go to this business daily as part of my job (no, I didn't work…read morethere), this place is absolutely filthy, the employees are rude and it smells terrible. The owners were also miserable and condescending. No idea how this place has been around so long with terrible morale and customer service.

This store feels like a Whole Foods Market for your pets as their focus is on high end natural and…read moreorganic pet products. It's definitely a very impressive and unique pet supply store. It's a small store but their shelves are stocked to the brim with a large selection of very well curated products. They have anything and everything you can possibly think of! You can even find all kinds of high quality supplements for your pets such as digestive enzymes, aspirin, probiotics, glucosamine and Edibites for hip and joint relief. I picked up a collagen chew and a cute toy for my fur baby and he loved them. Will definitely stop in again when in the area.

Came here after the grocery store to pick up a chew for my dog. The employees are always great and…read morevery knowledgeable. The offered us a sample of a New Zealand brand dog food topper that my puppy loved! We came back and bought a bag. This store is small but has a variety of different food, toys, and accessories for pets.

Debbie is a literal Saint. I come in every other week for…read morecrickets for my husbands questionable pet tarantula and Debbie is always there to greet me with a smile and provide prompt service. She works so hard and anticipates the guests needs which really makes my cricket purchasing adventures more enjoyable than they should be. Thank you, Debbie for being so wonderful.

I have been bringing my male dachshund here for grooming for the past six years, ever since he was…read morea puppy. I recently also began bringing my female dachshund. This was her second visit, and while I acknowledge she can be a bit of a handful, my male dachshund is very calm and well-behaved. Both dogs were dropped off in perfect condition. However, when I picked them up, I immediately noticed my male dachshund was in distress. His tail was tucked, and he began whimpering when I put his harness on. Once we reached the car, it became clear he was in pain--his lower body was trembling, and he whimpered even with minimal touch. Dachshunds are extremely sensitive with their backs, and this behavior is completely out of character for him. I immediately called the store to ask whether anything may have happened during his grooming, including whether he may have been picked up or handled incorrectly. I was told nothing occurred. I know my dog well, and something is clearly wrong. Additionally, my female dachshund had a cut on her leg upon pickup. Both dogs are short-haired, so this injury is concerning. After arriving home and further inspecting my male dachshund, I contacted the manager again. I was told the cameras were reviewed and that nothing had happened. I would have greatly preferred honesty and clarity. As a result of his condition, I am now taking my male dachshund to the veterinarian. Unfortunately, this experience has shown a lack of care and accountability. Staff turnover has clearly impacted the quality of service. My dog previously had the same groomer for years, and nothing like this has ever happened. I will not be returning. Groomer's name Princesa M.

Went in to purchase treats for my dogs and they were black beetles crawling all over the dog treats…read morein the bucket. Absolutely disgusting. The staff is great and very helpful but the bugs no Bueno.

Unhappy, I went to purchase cat litter like I always do, I go check out just to find out that the…read morecash was the only method being accepted. I was really disappointed, as many people like myself don't carry cash in hand just card. The young lady, her name was Gracie, didn't know how to fix the card reader. Very unprofessional to have someone who doesn't know how to fix something that customers depend on. So I took my business elsewhere

This is one of the best local businesses I discovered in 2024! Back in July, my 15 year old fur…read morebaby got diagnosed w/ Stage 4 Kidney Disease. The vet educated me about how her diet needed to be changed to foods low in phosphorus, high in protein & sent me home w/ the standard Renal Diet starter kit by Royal Canin. As a human who sees a Naturopathic Doc AND a regular Doc, I was curious what a local natural pet food store would suggest. I called and had the good fortune that Martha picked up the phone! When this woman heard about my cat's diagnosis, she launched into a mini tutorial about Feline Chronic Kidney Disease. She must've spent 20 minutes on the phone with me, obviously passionate and knowledgeable about animals. She told me she had created a "cheat sheet" of sorts that I could get a copy of: it lists all the brands of food from the lowest phosphorus content to the highest. Knowing more about this my cats illness eased my worries. Once I got to NB, I learned they carried, Daves & Weruva's, both good for Renal Diets. Then I learned that Martha is one of the owners and was so touched at how much time she spent with me on the phone. So kind! She's the real deal about caring about your pets/fur babies. NB gave me a copy of the Cheat Sheet that lists/compared most all the Feline Chronic Kidney Disease wet food. Thank y'all so much for the guidance! P.S. They have an abundance of fun toys, beds, water fountains, treats, etc. for cats & dogs!

Came in expecting a bougie, cat-obsessed wonderland... got more of a "solid local shop with some…read moreflair." They do have a nice variety of food options (found a couple goodies my little hunter will absolutely demolish), but the toy selection was kinda meh. Lots of catnip stuff... which is great if your cat is into that, but mine prefers to straight-up destroy anything already, can't imagine her on the nip just yet. I was hoping for more durable, non-catnip, "won't be shredded in 4 minutes" options. Found a couple things that might survive her wrath, with a few removal of smaller pieces, so we'll see. Overall, good spot, friendly enough, worth popping into if you're nearby, but not quite the specialty treasure trove I had in mind. I'll be back... just not, like, weekly.

Just picked up my bearded dragon from AE Herps and Exotics, and I'm still blown away by the…read moreexperience. Derick went above and beyond--he spent nearly two hours walking me through care, setup, feeding, and all the little things that matter when you're new to reptiles. The shop itself is super cool--clean, well-organized, and full of healthy reptiles and supplies. They had everything I needed to get started, and I left feeling totally confident and excited (not overwhelmed!) about bringing my beardie home. If you're looking for a reliable reptile store in Phoenix with real passion for exotic animals and amazing customer care, AE Herps is where you want to go!!

I have been going here for about a year now and have purchased ton of invertebrates and a few…read morereptiles as well. Mostly leaving my review because some of the reviews are so insane. I have never had any issues buying dubias or cricket's here, actually started my own successful dubia colony from their dubias. All of my animals came to me healthy and happy, but i also know we live in AZ and animals can't be in a hot car for hours on end. Another review said they were neglecting their tarantulas, that's absurd. There's not a single pet shop in the valley that has full set ups for over 200 spiders, The moss is part of the hide/water dish. Unless you're buying a full bioactive setup, which they offer, your animal is going home in a deli container. I have never had any issues with staff, they have always been extremely welcoming, helpful and answered any questions i have had. That being said, ask stupid question and you get stupid answers. I love AE and supporting small local businesses, will be back!

What a great team- lead by X. Wonderful place to take your…read moredog for a bath or a cut. JP lives the entire staff.

DONOT take your beloved pet here! if you are a current dog owner that's a regular here, trust me…read moreyou are gambling with your dogs life! It's not your dog until it is. I hate doing this to a small business but it may save a dogs life! I was also a regular for years, this last time We go pick up our dog and turns out she was so traumatized that she had diarrhea no stop They gave her to us dirty smelling bad, she's a golden doodle, not aggressive at all but this place nor does require proof of vaccination, even tho they say they do, nor they crate the animals, so they are left at their mercy, who knows what really happened in there, but my dog was also nipped all over her legs and around her eyes she got a bad cut in the eye area, they also had the audacity to charge extra for the cleaning I imagine, they take no responsibility, no ownership of their wrong doing for the stress and the pain caused to your dog, we had to go home and bathe our dog again, they are shady, no integrity in this business, please beware and do your research I'm now just thankful that my dog survived!

Good service and very attentive to our dogs. Reasonable pricing for clippings and washing and the…read moredog treats.

What a sweet spot to give a dirty dog a bath! So helpful and user friendly...thank you!read more

I stopped by this location yesterday to replenish some dog food and supplements... it was my first…read moretime here and I chose it because they were open on Easter (vs one of their competitors). I was grateful for that! They had what I needed and despite a bit of a glitch at the cash register, my experience was positive. The layout of the store is a bit different than some of the others I've been in, (and as others have said, the store is a bit messy), but the staff was helpful and all things considered, my experience was good. I would return if in the area for sure... and of course, now my dogs are happy with the new food, treats and supplements I purchased!

My go-to pet supply store. I like taking my dog and my toddler here to just walk around. Honestly…read moreit's a bit messy and not always well stocked. But the tall girl with the piercings is an amazing employee who always makes my shopping trip if I get to talk with her! She's so friendly, kind, and most importantly is VERY knowledgeable about the fish, reptiles, and probably much more. She's really sweet to my dog and is just really enjoyable to talk animals with! All of my stars are for her lol

Great selection of food and the owner makes fresh food too , very friendly place will definitely go…read moreback

We had the best experience at this spot! Customer service was excellent and they really took the…read moretime to make sure we got what we needed! All the pens were clean and each had food and clean water! I can tell they love their birds, and we love our new one!!