I was pretty turned off by the rude employee I encountered today. As soon as I entered, I asked if they carried PuraVita dog food. The gal working said "that's a clothing and bracelet line, NOT dog food." I was taken aback by her snotty tone, but showed her on my phone the brand's website, PureVita by Nutrisource. I was off by one letter "Pura" vs. "Pure". She just replied, "No, we don't carry that." This was my first experience after Gordy's Goodies closing, and will look elsewhere next time for my new regular spot. Not only rude and speak down to customers but obviously not knowledgeable about dog food brands. read more

very cute pet store close to home with a friendly staff(: got a great toy for my kitties that they love. 10/10 recommend.

Owners are great, there is one employee that is super rude, hopefully that's not your only experience there! Everything else is great! Dog friendly so I take my pup and let her pick a treat! read more

There HAS NOT been a time i walked in pet planet (this location specifically) that if i asked a question that i got a short answer or felt like they did not know what they were talking about. You can tell that each employee is educated about the food and all products that they sell. If anyone says other wise, they're wrong. I moved to the area about 6 months ago and I'm so happy this place is so close to my home. Thank you pet planet employees for helping me find the right type of food for my sensitive pups! read more

A little disappointed in the selection and lack of attention from the employee. It's a smaller store where I was looking for a more hypoallergenic brand of dog food. Didn't see too much besides "limited ingredients" labeling on a few bags. Call me crazy but if I was an employee and saw the ONLY customer in my store wandering up and down the same/only dog food aisle for 10 minutes, I'd probably ask if they needed help or a suggestion instead of continuing to be on my cellphone the entire time. Unfortunate experience since this store is so close to my house. Best of luck to this business, but I'll just continuing shopping elsewhere for my pet needs. read more

So my dog is a pit rescue and we have had her on a specific food due to stomach issues and valley fever. Gordy's closed so I figured I would try pet planet! Well, they gave us the wrong food- preordered- picked up by my hisband( he had no clue) ! Dog had been sick for a month, so I went in and Paige the asst. manager admitted they gave wrong food and were waiting for me to come back! Hmmm, why wouldn't they call me and tell me if mistake? Decided to give owner a chance to make it ok, nope, excuses ! So disappointed ! Will never recc or other again! I am blown away by the lack of responsibility. Gave me a refund! Know they messed up, yet thought there was another side to story! No! No other side , you knew you gave wrong food, didn't call and now my dog is super sick! Shame on you! read more

I've always had a great experience, the staff is friendly & helpful. I used to go to the major chains, but now solely buy from Pet Planet.

This particular local pet shop is actually owned by a local owner of this store aside from the other store being a franchise, I think their the only one here that bought and actually owned it. The store is organized and neat, it can use a little dusting, but they have a great variety of good brand pet foods. You can ask for samples and have your pet try it before purchasing them. A bit more pricey, but they also have sales items and unique printed designs in their harness, collars and leashes. Unlike the other plain o boring design of those pet accessories from other business competitors, this shop have some really cute items for your pet. read more

Pet Planet Mountainside Plaza Ahwatukee - Pet Stores Near Me - Phoenix, Arizona

Such a convenient location right next to Trader Joe's and across from Early Baker it's a Fun Run when I have to go there for an errand! Excellent customer service. Good selection of pet "stuff" including healthy snacks and silly toys. GREAT advice when you run out of food for your Littles and find out it has been discontinued. APPRECIATE the extra time the owner took to help me pick out a reasonable substitute food plus a couple of cans of Fruitables "Switch" which appears to have done the trick. We made it with no "accidents" or "incidents" on our new floor. Happy Dogs. Happy Me. SHOP LOCAL. Support small business owners. read more

I just love this place. I recently started going in after a nearby spot stopped carrying my dog food.Wow what a difference it is! Right away when you walk in the door the staff is so knowledgable about food, treats, toys you name it. They come up to help and even offer suggestions on whatever your needs. This is not your ordinary pet supply place! Take a look! Do it for your companion animal! read more

Found this place after dog and cat started to have issues with food. This place is always clean and friendly. I don't know how I always find something I did not go in for at this store. We have gone in enough that we know what food we are looking for. In the beginning though we were not sure. The friendly employees would often look up what we had purchased last time and advise us. YES! Great customer service. When we have concerns they are knowledgeable enough to recommend a product for us to try. So far they have not made a bad recommendation. The prices here are not bad and compare with store prices. Love that this is local and offers a great customer experience. Oh and I just found out they take donations of cat or dog food and blankets. Donations are taken to local shelters. Even if you did not buy the food there, you can bring it in for donation. Yay! Helping the community, got to love a business that does that. Go in and check it out. read more

Just found out that they have samples!!! I can try things when the cats are picky! This is wonderful! The customer service here is excellent. I am very happy with the selection of food. Great place for higher quality food! read more

PAUL the owner and his staff are amazing. We love this place. They often remember what I should be purchasing before I do. Great advice and personal experience. read more

I love it here. Came in for the first time about a year ago. The owner taught us about proper dog food and nutrition on every brand! We've bought our dogs food, treats, and toys there ever since. We're happy, she's happy!! read more

I always see this store when I go to Trader Joe's so one day my sons and I decided to stop in for a couple dog treats. Very nice and clean. The staff was friendly and welcoming. My children are young and can't help but touch everything and even still the staff treated us very kind :) We got a few of the dog treats that you bag yourself. Decently priced and my pup enjoyed them. When going to Trader Joe's, I often see they have adoption events and what not. Great place! read more

The employees here make this chain store seem like it is your local Mom & Pop pet store. The ladies are EXCELLENT at customer service. Anywhere they go in life, they will succeed; I'm sure of it! The products here are your typical high end pet store products. I come here for the bully sticks, the Cloud Star products and my dog's favorite toy (she always seems to lose it, I buy a new one, she loses that one and then I find the old one, not the replacement). I don't buy my food here, as it is a little too pricey for me. It's definitely the BEST pet store in the area. The employees KNOW the products they are selling. They TRULY love animals. What more could you ask for? P.S. This place is like a Cheers for pets and pet owners. When you visit, you are remembered. It's nice to have interactions like these instead of being a nameless face at one of the big box stores. read more

Friendly employees and high quality products. They have smaller sized samples of their products here so you don't have to fully commit to a large bag of food before finding out if your dog or cat likes it. I picked up some Acana grain-free kibble and a sample of Nature's Instinct raw chicken, and they have a frequent buyer program where you get 1 bag of food free for every 12 (I think) that you buy. read more

***I AM REVIEWING THE PET PLANET - COLLEGE PARK LOCATION*** I have gone to the Pet Planet listed 3 times and love it! 5150 S Rural Rd Suite 106 Tempe AZ 85282 / 480-897-9790 I went in out of curiousity with my boys one time and the Haley (red head) was so nice. She talked to me about my dog and had suggestions on food and treats. She talked about some products they had and really cared about everything I told her about my baby, Bruno. We came back that following Sunday and used their Kiosk and got some good suggestions for our dog. My husband came with me this time and Bruno was with us. There was a blonde lady working there (forgot her name, please don't take it the wrong way, my brain is gone!). She was super nice too. She talked to us and welcomed Bruno. She showed us the self dog wash room and made herself available if we had any questions while we walked around. The things I love the most about this place are the staff and selection of products. They have both been so amazing and are happy to answer all questions I have. And the blonde staff member called me today (Sunday, 4/27/14) to see how Bruno was doing and how he liked the samples they gave us. SERIOUSLY! I have NEVER been called by a pet store staff member to see how my dog was doing. (Oh wait, I have been called our trainer, Billie, at PetsMart for follow-up on Bruno's progress.) But that's it! She was happy to hear that we changed his food to a product they sell, Horizon Complete, and he loves it. She told me to come over or call anytime I have a question and hopes to see me and Bruno soon. *jaw drop* Now that's customer service with an A+! They have a wide range of natural wholesome dog food and treats from raw to dry/packaged. My dog loves Zukes and Blue treats a lot and Pet Planet has a nice range to choose from. I even noticed their raw food section in the back and am planning on coming back to get Bruno a nice yummy bone as a treat soon. We will continue to go to this store for our dog's needs. read more

The most caring pet store I've ever encountered. My beautiful golden retriever has Cushing's Syndrome, and the staff here has gone far beyond the call of duty in helping me understand the disease and find supportive solutions to improve her quality of life. I woke up this morning with a sense of optimism and hope. Thank you, Pet Planet Mountainside Plaza Ahwatukee, your owners and staff. read more

friendly workers, good selection of treats and toys and dog foods - they offer Primal Raw and Acana. One of the few local shops that have Himalayan Chews in stock! read more

So, I've never been a big fan of pet food stores. I feel like I can always get a better deal somewhere else. But I went to the store, Kearsten who helped us out was really nice and the store is laid out nice and it's clean and their prices match Amazons prices (they don't price match with Amazon, at least not that I know of. But the prices match amazons, in fact sometimes they're cheaper) Support local stores! The food that Kearsten recommended for our cats worked out really well and our cats craved the food. They're a lot happier now with it! read more

Okay I really enjoy this place. Supporting a local shop is way better than getting pet food from Petco, PetsMart. They have a great selection of food and treats. They offer services too, inquire within. read more

Love this place! Owner and staff are amazing and the products are all A plus top of the line. This place has our pet's health in mind! Customer service here is stellar! read more

The customer service here is amazing and their employees are kind and genuine!! They are very knowledgeable and you feel welcomed every time you go in!! It's a great place to shop for your fur babies!! read more

My son and I stumbled upon this locally owned pet store while waiting for our car to be worked on. Melissa warmly greeted us and informed us on a product for our dog that will protect his paws after hiking. If you live in the Ahwatukee area, and value quality products for your pets, this is a great place to give your business to. Thanks Pet Planet! read more

I've been a customer for 5 years and go no where else for my best friend! The staff and all around selection is A+. And their knowledge of the items they carry is the most in depth, and on point I've ever seen in a pet supply store! I'd almost want to call this store a dog & cat specialty supply store with a consultant available for any questions you ever have. Paul, the owner, is soo caring about customers animals, and the rest of his staff, which I find is kind of a lost art in the pet supply industry! I highly recommend giving them a try and you will not regret it. read more

My favorite pet supply store. Paul and his staff are very knowledgeable, friendly, and genuinely care about their customers.

Love this place! I go frequently with my dog to get her anything from toys to treats to grooming supply's. Great prices and friendly people are always working and excited to greet me and my dog! Yay fan for life! read more

This place is wonderful I came in today and the lady up front was so kind and helpful. I will definitely be doing the rest of my pet purchases here! read more

I love this place. The owners are always very friendly and helpful. I wouldn't go anywhere else for my pet's food. Highly recommend them.

This place is dog heaven! The owner personally helped us and he was so kind to my unruly toddler. I feel confident coming here that I will leave with the best advice. We took home tons of treats and a new dog food that my husky puppy devoured after not having an appetite for the past few days! read more

This is where we buy food and products for our dog. The owners are so nice, helpful and informative. They have great recommendations for us on food, treats and toys. read more

We visit for healthier doggie food than most mass produced stuff, & the occasional dog toy. A great experience every time, and they get to know their customers to a surprising degree. Once I bought a toy plastic egg here, suggested by one of the employees, and when my wife returned that employee asked her how the dog was liking it. Go-getter attitude too, they always ask if they can help before you ask your first question. Bought a large bag of food today and the guy behind the counter insisted on carrying it to my trunk for me. A-plus service & good quality products. read more

This place is great. It's small and the staff is really helpful. They helped us pick out a food that was good for my chihuahua mix. They put the food name into the computer, which is great because I can never remember the name of her food. We got another dog and I didn't know how much to feed her. I called and they went and checked for me. That was really nice. read more

We buy Natural Balance dog food and their prices are 20% lower than Petco. Plus, they have a frequent buyer reward which entitles you to a free bag every ten purchases. Great service and they get to know you and your pets. read more

Wow. I am dealing with three adult cats who are all sick from the new kitten we adopted. It has been a sad, stressful couple of weeks. I treated myself to breakfast at pomegranate cafe and then I spotted pet planet. I thought I would pop in to see if they had the L-lysine chews a friend recommended. Indeed they did, in their beautifully stocked and well-kept store. The woman working, Julianna, helped me find them and then asked me if I was in the system as she rung me up. When she learned that it was my first visit, she asked if she could prepare a welcome gift for me. Out came a cute reusable tote and in went two toys for my cats. When I told her that they were sick and not eating, she tossed in a can of Tiki Cat wet food and a can of premium tuna and shrimp. She also gave me a sample of shelf stable, grain free raw food and all natural treats. She put in coupons and a decal we can fill out to alert first responders to the animals we have inside. She put the names of my treasured babies in the computer, explained to me the store's quality and standards policies, showed me a bunch of healthy natural foods to consider and explained about their price-match policy, and wished me the best. This was not a hard sell; this was straight up sincere, compassionate, friendly customer service. I was totally impressed. Better yet, this visit was an encouraging bright spot when I have been utterly distressed about my animals. I was so grateful for Julianna's warmth and generosity. And! My cat who is so congested he won't eat anything ate a few bites of the tuna, and one of my recovering kitties played with her mouse and downed a lysine chew. I will be a customer for life--heck, for all nine lives! read more

I visit Pet Planet for my Pet Needs. I've brought my dog Lizzie into their location too. They are incredibly friendly and welcoming! The owner Paul is a wealth of knowledge! I highly recommend stopping in for all of your pet needs. If you have any question about what you're currently feeding your pet, Paul can answer them. He can also recommend the best products for your pet. The store is in a great location. It's also set up in a way that makes shopping easy. I drive from Mesa to visit Paul's store, even though there are other Pet Planet locations (closer to me) because of the service! I can't rave enough! read more