We had a very good experience with PetRelocation 4 years ago moving our cat from Calgary, Canada to Kuala Lumpur, Malaysia. Therefore, when it came time to move her from Kuala Lumpur to Milan, Italy, we went back to them without even a thought of considering another option. Unfortunately, from the initial contact through to the bitter end this relocation was entirely different. The initial communications getting things set up took much more effort on our part than we experienced previously. It seemed we had to expedite and prompt PetRelocation to move the process forward. Our preferred travel date was on a weekend. We were informed by PetRelocation that we could not transport the cat on a weekend. This was a bit surprising to us but not a big deal, although it did require some re-planning on our part. We were also told the cat would be flying on KLM, which is the airline she traveled on previously and it went well so we were fine with that. The next chapter was the introduction of the local Malaysian partner of PetRelocation we would be dealing with. From condescending treatment, to lack of communication/transparency/honesty, to our cat coming back from her trip to the vet reeking of cigarette smoke, these guys were terrible. To top it off, the local partner informed us our cat would be flying on Emirates and on a weekend?!?!? PetRelocation has never given an explanation why we were first told weekend travel was not possible and then it was, or why airline was changed from KLM to Emirates. Instead of answers, or anyone taking responsibility, it was a finger pointing/blame game by PetRelocation that the local partner was responsible and the local partner would not answer at all. Note that PetRelocation told us this partner in Malaysia was "one of the best agents in the field" as this saga was unfolding. A bit hard for us to imagine that. Flights were booked on Emirates, travel day arrived, and we received different pick-up times from our PetRelocation coordinator and the local partner. We contacted the local partner by phone to clarify the pick-up time and were told there were some "issues" with Emirates processing of the transfer permit in Dubai and they would be getting back to us. Were they going to bother to tell us about this? After 1-2 hours we received a phone call with the bad news that Emirates was refusing to process the transfer permit because it was a holiday in Dubai. This was only about 3 hours before our cat was supposed to be picked up. When would our cat be traveling? The answer was a week or more later.... We were leaving the next day, so our cat would have to be boarded and also require being carted to/from the vet again by the wonderful local partner because the validity of the previous vet document would expire. Fortunately we had a wonderful cat sitter in Kuala Lumpur who came to the rescue and boarded our cat. We departed Kuala Lumpur leaving our cat behind. Two days past with no word from PetReloction or their local partner. We were getting worried and feeling some desperation at this point, so we sent an e-mail asking for an update. We received another blame game e-mail from PetRelocation with no update on our cat's itinerary. An e-mail to the PetRelocation CEO was next. We asked PetRelocation (CEO included) and the local partner numerous times why the week or more delay and why other airlines could not be utilized. An definitive answer was never provided. The local partner claimed they did try KLM, but KLM refused. The CEO assigned another person to coordinate the relocation at this point and we received about the level of service we experienced 4 years ago over the next few days. Our cat traveled 10 days after the aborted departure date on Emirates and arrived safely in Milan. Realizing how poor this relocation went, the CEO offered us about 20% reimbursement of the price we paid. After making the offer, he then came back and apologetically reduced it by $161 once he looked into the details of the situation. A few days past and we heard nothing about the reimbursement. We sent an e-mail sent asking about the status. He replied that he had forgotten to process the reimbursement but would do so immediately, which he did. Like I said at the beginning of this review, a bad experience to the bitter end. read more

For those of you who are debating on which company to go through for your pet relocation needs.. I can't say how the other companies are, but I can say that I feel a great sense of relief knowing my dog is now safe and sound with me in Sweden! I had done a ton of research about getting my dog Kylo overseas beforehand so I already understood the process, but it sounded very overwhelming and I knew I would need some help. Kristina Nelson and Meaghan Karney were both so kind, thorough, and reassuring when it came to the process of moving Kylo to Sweden from Ohio! Meaghan was my initial contact for questions which were answered in detail and once I felt sure that I wanted to use Pet Relocation I was then introduced to Kristina who worked with us more one on one. After contacting many companies, Pet Relocation was the only one who exceeded my expectations, provided what I needed (door to door service), and made me feel like it would be the right fit overall. Not to mention their team worked directly with my vet to ensure my dogs paperwork was done correctly so that everything lined up for his flights/customs. Even my vet told me that the company I had chosen to move Kylo with was awesome because they made her job easier by being prepared and were very communicative! Kristina helped me set up ground transportation from Ohio to Illinois (the closest airport for him to be able to fly out from was Chicago) and then also ground transportation from Denmark into Sweden (Copenhagen being the closest airport to my new address in Sweden adn the one I travel through). I was sent pictures from the third party agents at each stop (Kylo had overnights in Chicago and then again in Frankfurt, Germany) and updates when he was received/ready to be delivered in both the starting and final destinations as well. Kristina also set me up to receive emails that showed tracking details about him being checked in at the airports, boarded for his flights, and when his flights took off/landed. I had each individual agents email address and cell phone number too and each agent was quick to respond. Kristina checked in on us after he made it to me and followed up a week after as well to see how Kylo was doing, she's very thoughtful!! Overall, the process was pretty much exactly what I expected and hoped for from using a transportation company! The only downside was the price, but I do feel like there was also no way I could have achieved all of this on my own. No way. As much as I love my furry friend, having to travel on your own can be a pain at times, so knowing my buddy was taken care of by people who know what they were doing saved both myself and Kylo a LOT of stress. I super appreciate everything that the Pet Relocation team did for us so that we can start our new lives in Sweden! read more

Pet Relocation is a VERY well oiled machine. From my very first conversation with Maegan to get info on how it works to the Vet Team, to the Airline partners, the destination-country partners. I needed the pick up service, so I also met the transportation/boarding team. Every single person I interacted with has been nothing short of amazing. Maegan gained my trust during our first call where she took the time to explain the process, let me ask questions no matter how ridiculous they were. Didn't push the sale, didn't rush me off the call. She answered with confidence, professionalism and empathy. Chantell and the Vet Team worked diligently behind the scenes reaching out to all the vets involved so every piece of paper work was readily available when needed. Tessa and Jessie at the boarding facility in Miami have been so great!. I got updates during the drive there, I got photos and videos of their stay. They even reached out to me after we arrived to ask how they were adapting. My dog and my cat had a layover in Bogota, Tatiana, the airline agent, handled them. She took such great care of them. She kept them clean and made sure they got what they needed and of course kept me posted on it. Once we arrived at destination Manuel helped us with some customs related stuff and when that part was all set, Charly brought my babies to me and even gave us a ride to a meeting point to continue the next part of our journey. I do want to mention Natalie with the vet team, though I didn't interact with her directly during this process, we worked together in the past and she had told me about PetRelo, how great it was and how happy she was working there. When I found myself needing this service years later, I remembered this conversation, so I reached out. Thanks to Natalie I knew it existed and Maegan sealed the deal for me (Maegan didn't know I knew Natalie when we talked by the way). I am incredibly appreciative of the weight they took off my shoulders. As stressful as it was, I couldn't have done it without their help. read more

I want to take the time to rant and rave about the wonderful Maegan Covelli. My lovely partner, Rin and I decided to start a new life overseas in Thailand which included our fur baby, Javi, but due to us missing only one piece of paperwork, the airline denied him boarding and we sadly had to make the journey without him. We researched countless pet relocation companies which would've ultimately ended up in a scam or even worse, something awful happening to Javi and we couldn't go through with any of these companies. Rin discovered Maegan and PetRelocation and it was the best blessing for us as we have our family reunited and we are so happy. Maegan Covelli was so helpful, professional, understanding, reassuring and most of all trustworthy and because of her and her team, we have Javi right here with us safely. Maegan took the time to video chat us for a Q & A appointment and we are beyond grateful. Maegan made the process seamless and stress free, she gave us our things to do list and reassured us that she had the rest under control and she absolutely did and even included a helpful video so that we could know what to expect when Javi arrived in Amsterdam. Maegan arranged for Javi to be picked up from my mom's house in the states, taken to the airport, she booked his stay in Amsterdam which was nice as well and the entire time, we were able to track his flights. Javi then arrived at our door and he is adjusting just fine here with us. Maegan coordinated with a team here in Thailand to receive him at the airport and they took care of him until they delivered him to us. There were so many intricate moving parts and once we gave Maegan the green light, she moved quickly and was pleasant and responsive the entire time making Javi's journey a huge success. We have so much more joy and will recommend Maegan Covelli & PetRelocation to everyone. Maegan and her team went above and beyond and our expectations and our experience was exceeded. Many blessings, Jhia, Rin & Javi read more

I can't thank Kelcey and the amazing team at Pet Relocation enough for helping my 3-year-old French bulldog, Rominka, make her way from Belgium to Australia. We kicked off this adventure right after the Australian borders reopened post-Covid, and let me tell you, the online chatter about the complexity of the process and the extra hurdles for French Bulldogs had me on edge. From the get-go, Kelcey was a rockstar, calming my nerves and laying out all the possible routes for Romi's journey Down Under. With videos of dogs going missing at airports going viral, my stress levels were through the roof, but Kelcey kept assuring me everything would be okay. Our journey started in January 2023, and due to the high demand for spots at the quarantine center, Rominka only caught her flight in January 2024. Patience is key when flying dogs into Australia, and Kelcey and her team were there every step of the way, guiding me through paperwork, vet visits, and stamp duty. Rominka's journey wasn't a walk in the park, especially with her adorable smashed-face breed. She went from Brussels to Frankfurt, then to Los Angeles, and finally touched down in Melbourne at the Quarantine center. Throughout the entire trip, the Pet Relocation team kept me in the loop with updates and even sent some precious photos of Romi's travel adventures. After a nail-biting 10 days in quarantine, Rominka finally got the green light to come home. It's been over 10 days since she's been back, and she's soaking up the Aussie sunshine like a champ. None of this would have been possible without the incredible Pet Relocation team. I'm beyond grateful and wholeheartedly recommend them to anyone planning to ship their fur babies anywhere. THANK YOU! read more

Pet Relocation helped our two short nose dogs (one English Bulldog and one Boxer) move safely from Seattle, WA to Porto, Portugal. We had a direct contact that we could ask any questions and were able to get everything situated as needed. There was one hiccup that they handled flawlessly: the airlines had changed kennel requirements after we had already purchased our kennel. They had actually called the kennel company and arranged an exchange for us. This was probably unique to the specific scenario but they did handle it proactively so that it wasn't a surprise. The prep for the move was done well in advance to ensure all documents were appropriate. One of our dogs had medications and they helped us work with our vet to get the appropriate documents provided and on time. The actual move week was coordinated over WhatsApp. We were moving at the same time so we weren't able to provide any documents anyone asked for but Pet Relocation was there to field any requests and get the required documents for us. This let us focus on our move while receiving regular updates on our pets' move. We had a somewhat complex move, the dogs were picked up and boarded for one night, flew out the next day to Frankfort for a night then to Porto where they were boarded for an additional night. We received pictures every step of the way and there weren't any big surprises for the actual move. Both pickup and delivery were handled by caring staff and they picked intermediaries that all expressed care for our dogs as well. I'd highly recommend this team! read more

We had to relocate my pug of 7 years old from Singapore to Germany in Jun 2024. We did some research online and found that there was quite a number of testimonials from pug owners who had a good experience with PetRelocation, and decided to go with them. We dropped an enquiry on their website and was promptly assigned to Kelcey, who then became our project manager for the relocation. Kelcey was wonderful, very prompt in her response (despite being in a different time zone from us), answered all my questions patiently (it is our first time relocating our pug and we had a lot of questions). She also gave a lot of information every step of the way and also drop reminders before each major milestone. I was quite anxious on the big day of the move as Milo is a brachycephalic dog, but was assured by the local service that PetRelocation engaged, that the transport and facility is all air-conditioned. He was walked before he checked into his flight, and was also given more water while waiting for the takeoff. The local team in Germany also gave updates when he was at the vet and at the holding area waiting to be collected. We were also given tracking number to show status of his flight and arrival in Germany. Milo reached us safe and sound. A big Thank You to Kelcey and team for the support and assistance. Because of our good and fuss free experience, I will definitely engage their services again should we move in the future. read more

I would like to thank PetRelocation for organizing the trip for my cats from Canada to Poland. I was very stressed to send my cats in cargo but Kelcey was very supportive during the whole process. She helped me prepare the documents and she made all necessary arrangements with Lufthansa airline which is very reliable when it comes to transporting pets. Cats were provided with spacious kennels to maximize their comfort during travel. I was connected to two agents in Canada and in Poland who were updating me about my cats stay at pet hotel in Vancouver and Frankfurt. Cats were provided with food, water, comfortable beds and litter box during their stay at these facilities. I was given a tracking link which allowed me to monitor the whole journey which reassured me that my cats are safe and everything is going smoothly. I was provided with multiple photos of my cats and I was getting fast responses to my emails with any questions and concerns which helped me handle the stress! Everyone was very professional, respectful and kind, I'm forever grateful for bringing my cats safely and unharmed to their new home. Cats are in excellent condition and are ready to explore their new home. I can absolutely recommend this company as their services are highest quality and very reliable!! I would definitely want to use this company help again during my future travels! read more

I cannot recommend Pet Relocator enough! My experience transporting my dog, Brickx, from California to North Carolina was exceptional from start to finish. A huge thank you to Heather, the owner, for being so communicative, patient, informative, and responsive throughout the entire process. She took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable every step of the way. Her professionalism and genuine care completely put my mind at ease. I also want to recognize Bruce, our transporter, who was absolutely fantastic. He treated Brickx with such kindness and care, kept me updated during the trip, and made me feel confident that my dog was in excellent hands. It was obvious that he truly loves what he does and cares deeply about the animals he transports. The pricing was very reasonable, the communication was outstanding, and the entire experience exceeded my expectations. I especially appreciated receiving updates and videos along the way--it made being so far away from Brickx much easier and gave me complete peace of mind. If you're looking for a trustworthy, professional, and compassionate pet transportation company, I highly recommend Pet Relocator. I would absolutely use Heather, Bruce, and the entire Pet Relocator team again without hesitation. Thank you for taking such great care of Brickx! read more

Relocating my beloved dog to central Europe was a daunting prospect, but PetRelocation transformed what could have been a stressful ordeal into a smooth and reassuring experience. From the moment I booked, PetRelocation took the reins, handling everything from paperwork and vet appointments to flight bookings and communication with Lufthansa. Their vet support team provided expert guidance, and their pickup and drop-off agents were incredibly professional and caring. The detailed email from Lufthansa in Frankfurt kept me informed and eased my worries. They even sent a photo. What truly impressed me was the level of personalized attention and dedication from the entire team. Kristina, Brittney, Ed, and Pavel went above and beyond, making me feel like my dog was in the best possible hands. This isn't just a service - it's a genuine commitment to ensuring the well-being of your furbaby. The comprehensive tracking system provided constant updates on my dog's journey, allowing me to follow his every move from drop-off to pickup, even showing when the flight landed, departed, he was put on the plane, taken off, etc. PetRelocation deserves the highest praise. They truly are a 5-star service that deserves every bit of recognition for their dedication and commitment. read more

Relocating internationally is stressful enough, but moving five pets from rural Missouri all the way to Manila, Philippines, felt like a monumental task. From our very first inquiry to the final doorstep delivery in Manila, Pet Relocation executed every detail flawlessly. We want to give a massive shoutout to Andrew Long (Global Pet Manager) for his extraordinary guidance through every step--paperwork, vet appointments, flight schedules, and weather monitoring. We also want to thank CEO Kevin O'Brien and his team for providing such high-level service and empathy. Every person we interacted with was exceptionally attentive, patient, and reassuring. No concern of ours was ever treated as minor or repetitive; they truly understood how much these five fur babies mean to us. Seeing Ezekiel, Michonne, Yoda, Kikko, and Echo settle comfortably into their new home in Manila was the best outcome imaginable. If you are looking for an international pet relocation service that treats your pets like their own, Pet Relocation has our highest recommendation and everlasting appreciation! read more

Pet Relocation was a truly exceptional company with which to work. There were zero circumstances where we would leave our cats behind as we took teaching jobs in China, but the paperwork and process involved looked to be insurmountable on our end of things. Our agent and her team answered all of our questions along the way, made the job easy for us, kept us updated as our boys made their way to Hong Kong, and they successfully reunited our family halfway around the world. Seeing them safe and sound at the border between Hong Kong and Shenzhen brought us a truly indescribable sense of happiness and relief. In what I can only imagine is an incredibly difficult business to be in, where they must deal with red tape, stressed out pet parents, and constantly moving parts, Pet Relocation makes it seem easy. Getting our boys to China represented our greatest stress, and they blew us away with their compassion and care for the pets under their watchful eye. We would recommend Pet Relocation to anyone in similar circumstances. read more

I wanted to take a moment to tell you how appreciative I am of your employees Kristina & Tayler, in helping with Roxy's recent move. In addition to arranging all travel and helping keep us organized in planning appointments, Kristina went above and beyond to answer all of my questions and address all concerns. She helped follow up with kennels in both the US and Australia to make sure Roxy was being well cared for, and helped coordinate pickups and drop offs. Words cannot express how thankful I am to have been assigned her for our move, and wanted to tell you what an amazing and helpful employee you have. Roxy was well looked after and I felt comfortable having her with all of PetRelocation's contracted help. What a wonderful team we had in PetRelocation, and keep up the good work!! read more

Back in November 2022, I emailed Pet Relocation to help with the move of my dog, Burt, from Canada back to the UK. Right from the get go, Sarah was prompt to respond and made sure to call me to discuss details and be clear to explain how we move forward. Throughout the entire process, Sarah has been nothing short of incredible. She is quick to respond, clear in her responses and so so friendly. Not to mention, she is super knowledgable and completely took the stress off my back. Ultimately, from start to finish, Sarah took the weight off my shoulders and we are now happily driving home with Burt snoozing away! What a wonderful experience I had and a great choice I made in choosing Pet Relocation. read more

Using PetRelocation was the best experience ever! We were moving from NJ to CA, and did not want to have our 2 dogs fly with us for fear of any health conditions or injury. PetRelocation did everything from planning, getting medical certificates, and preparing an itinerary based on our schedule. The actual trip for the pups was better than anything I could have imagined. We had Michael pick up our pups from home, and drove them across the country, constantly sending us lovely and fun updates and photos. It was so joyous to see our pups have the time of their lives having dog walks in the Utah salt flats, the Rockies, and the Nevada desert. 100% recommend this service! read more

We had a fantastic experience with Amber, who helped us relocate our Maine Coon from the US to Singapore. As first-time pet shippers, we were understandably anxious about the requirements, logistics, and the long journey, but Amber made the entire process feel so much more manageable. She was always available, incredibly responsive, and quick to find solutions whenever we had questions or concerns. The whole team was professional, efficient, and genuinely caring throughout. Our Maine Coon is now happily settled in her new home, and we couldn't be more grateful to Amber and the team for making such a stressful experience smooth and reassuring. Highly recommend! read more

We recently relocated our two dogs from the U.S. to Taiwan, and PetRelocation made the entire process so much easier than we could have imagined. From start to finish, the team was incredibly professional, patient, and supportive. A special thank you to Jack and Maegan, they guided us through every step, answered all our endless questions, and made sure our dogs were safe and comfortable during this long journey. We truly couldn't have figured everything out without their help. Our dogs arrived happy and healthy, and we're now all together in Taiwan. We're so grateful to PetRelocation for making this possible! Yuliya and Shane read more

Maegan and her team were wonderful. Maegan explained what was needed at every step of the way, but did not overwhelm, pacing out the requirements as needed. They were a bit more expensive than the other pet relocation services I contacted, but only Maegan contacted me via a video chat to explain in detail how the process would work. She made sure all the paperwork was in order, and the complex process of relocating my cats was successfully completed. My cats arrived in Manila and were running around exploring their new home within minutes. I highly recommend PetRelocation to relocate your pets when you move. read more

If anyone is relocating outside of the US, I highly recommend PetRelocation. Like any fur baby parent, I was very concerned about my four year old Spaniel's move to England. Pet Relocation went above and beyond to make it the smoothest part of my relocation journey- from preparation, assisting the vet with ensuring the documentation was accurate and providing constant updates on my dogs journey. My dog went a day ahead of me and I got on my plane to London knowing she had been safely delivered and was happy and relaxed ahead of me. Highly recommend them to ease this part of any pet parent's relocation journey. read more