Super happy with their service. We needed to facilitate transferring a puppy from California to her owner in Texas. From our first contact with Heather to the puppy pick-up at our home (thank you driver Drew for being awesome) to the consistent updates throughout the 2-leg flight journey (Sacramento-Seattle-Houston), every aspect was professionally handled, courteous and informative. We knew exactly what we needed to do to prepare the puppy, all the paperwork needed and how to get everything done. We knew when the driver will arrive and then received updates with every stop, including pictures to show how the puppy was handling everything - right to the point when the owner had the puppy in her arms. Happy? Absolutely Would recommend? Definitely 10/10, would be happy to work with again read more

Pet Relocation - The owner with the puppy when she arrived in Houston - Pet Services Near Me - Austin, Texas

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We used PR to relocate our dog and two cats from Texas to Chiang Mai, Thailand, and paid well over $11K for the service. The communication and overall experience leading up to the final week was a lot better than the second (more important half) -- our agent Andrew was responsive, thorough, and made what could have been an overwhelming process feel manageable but they did not help make any vet appointments & we were really the ones handling the majority of the paperwork. The final week left a lot to be desired. At our pets' last vet appointment, we discovered the paperwork listed our cats as not being neutered, when they are. This caused unnecessary stress and last-minute scrambling driving all over Austin to get it corrected the day before our move. For the price we paid, we expected that level of detail to be caught beforehand & at the very least some accountability or an apology which we did not receive. We were also advised to reroute our animals' flight from Houston to Austin due to temperature concerns, which cost us an additional $500+ in boarding and flight fees. On the actual day of the original flight, Houston's temperature was only 74 degrees -- well within the safe range -- so the reroute turned out to be unnecessary. Lastly, Andrew, our agent handed us off to a new agent (who we have never spoken to) via a SINGLE text message the day before the flight without any prior notice, which felt abrupt & unprofessional during such a critical and high stress time for us & the pets. We are truly grateful that our pets arrived safely & I want to give big thanks to the Thailand team that transported the pets from Bangkok to Chiang Mai (10+ hour drive). They sent tons of photos & videos of our babies through out the drive and even video called me! Seriously saved the experience for me. After the pets were delivered safely we heard from Andrew when he was back in office asking us to pay the final invoice for the boarding & flight change. I expressed my frustrations via email & asked if the company would do good on the invoice & cover the $500 for the shear unprofessional actions that led up to the flights. We were told we would need to pay & that he "appreciated the feedback". The final stretch fell short of the standard we expected for the investment we made. Hopefully this feedback helps them improve the experience for future clients. read more

I keep getting charged for different services each day. Day 3 will be tomorrow and still no delivery of my puppy. I just had to pay a $200 vet bill that I did not authorize. I was told I had to pay it in order to get delivery today. Then all this money they want sent by Zelle with different names. Why can't I pay by credit card? They are holding my pup for ransom it seems like. But I never get delivery of my puppy. I don't know what's going on there. read more

My partner and I are so pleased with our experience with Pet Relocation, especially with Kristina Nelson. She coordinated all of our plans to transport our 50-lb husky mix from Pennsylvania to Athens, Greece. She was so communicative, patient, understanding, and helpful throughout the process and made it as easy and stress-free as possible. Our dog arrived safely, and we believe she was taken care of and treated with love the whole way. We especially appreciated receiving pictures and updates throughout her journey! We had done a lot of research before selecting Pet Relocation, and we are so happy that we ended up choosing them. We would easily book with them again in the future! Thanks for everything! read more

Pet Relocation - Pet Services Near Me - Austin, Texas

Moving countries is stressful. Moving countries with your pets makes it way, way more stressful. We relocated to Ireland with our dog and cat, who we love deeply. Brittni was our main go to. Do yourself a favor, use Brittni. She is incredible at her job. Like, properly incredible- whole move went perfectly, and she was excellent at managing the stress and anxiety of 2 pet parents. read more

Very stressful. I hired a relocation company in the hopes of making the process easier. The agent I worked with was difficult and did not seem to understand what it means to focus on causing the pets the least stress. Speaking with the owner did not resolve my concerns. The only reason I gave them 3 stars is because I eventually got both dogs relocated alive. I would never recommend them or use them again. read more

Kristina dealt with our loveable 8 year old Golden Retriever to help us relocate him from Seattle to Scotland. She kept us informed of all the steps and procedures we would need to follow in order to smoothly transfer him over the 5000 mile journey. The Vet we used spoke very highly of the paperwork he received from Pet Relocation and how easy it was for him to process. We ended up buying the correct crate first time and had no issues or hiccups and we were re-united with our precious little guy after his long journey and he is now settled in to his new home with us! I would HIGHLY recommend Kristina, and all at Pet Relocation, Robert who came to pick our dog up to take him to the airport and all the staff! Wonderful service and it made our job so much easier. Thanks again! Alan & Simona read more

PetRelocation successfully assisted me in relocating my dog from California to Saudi Arabia. Overall, I had a positive experience collaborating with their team. They helped facilitate the necessary veterinary examinations and maintained open communication throughout the process. I was provided with various itinerary options, and I ultimately selected British Airways. The journey was not without challenges, as the flights had to be rescheduled multiple times due to circumstances beyond PetRelocation's control. Despite these setbacks, my dog arrived safely in Riyadh. I believe that better planning could have been implemented by the flight booking team. My dog's flight from LHR to RUH was canceled twice due to inclement weather conditions in the United Kingdom. A significant storm impacted travel during my dog's transit period, resulting in a two-day delay. During this delay, he was boarded at the LHR pet facility. PetRelocation provided me with photographs of my dog during his stay and assured me that he was receiving proper care. My sole criticism is that the storm was forecasted on the weather map several days prior to its occurrence (I retrospectively checked the weather data). Given that this was a premium relocation service, I believe that this weather-related issue should have been considered when providing routing options. I highly recommend PetRelocation and would consider using their services again for future dog relocations. read more

Pet Relocation was incredible. We were transporting our dog from San Francisco to Madrid. Every step of the way, our representative Kristina answered all of my questions and handled everything for us. They stayed on top of our vet appointments and handled all the paperwork for us. There was an issue with the flight we wanted and Kristina was on top of it and was able to rectify the situation quickly. We have a bully so he required a custom crate which they had made for us. He was picked up from our home, flew to Frankfurt where we received an update and photo of him which made me feel so good. Then, when he arrived in Spain the next day, we were able to get him right out of customs. No issues with paperwork at all, they handled that for us, so we were able to get him at the loading dock and immediately bring him with us. I do not know how we would've done this without them. Their team clearly loves animals and knows how much we love them too so they are very considerate and patient. I would recommend them to anyone looking to transport their pet internationally. read more

Meaghan was my relocation specialist and we had some setbacks and hiccups in the planning stages from outside agencies and Meaghan took them in stride and was very flexible and professional. She definitely went the extra mile for us. read more

We hired PetRelocation to move our 10yo girl from Philly to Hong Kong in the summer - a task that was so difficult I'm still surprised we pulled it off. Maegan went above and beyond every time airlines or vets let us down, and was always responsive when we had questions. read more

Pet Relocation helped me move my dog from Texas to the UK, & I could not have asked for a better experience! They went above and beyond to make sure every aspect of his move was secured, which took away so much stress. I never had to worry about him during his journey, because they kept me updated throughout, and he arrived safely and happily! read more

Pet Relocation - Pet Services Near Me - Austin, Texas

So thankful for Pet Relocation, and especially to Kristina, for getting our dog safely and happily from the US to the UK for our big move. I don't think it's exaggerating to say that we would not have effectively been able to do it without the help of Kristina and team. They are subject matter experts when it comes to guidelines and regulations related to transporting a pet and I don't think we would have been able to figure out all of the requirements, nuance and timing without support. Not only that, but we had previously done a cross-country move with our dog that did not go nearly as well, where he struggled with anxiety for quite a while afterwards. With this move, not only did he get to us safely, but he got back to us happy and acclimated almost immediately! read more

Words don't begin to encapsulate how fantastic this service and these people are. My husband and I just moved from the US to Australia. Imagine an international move to the other side of the world, now add to that the renovating of our house, finding tenants we could trust, the moving of my business, and finding a new home in Australia. Daunting, right? The idea of making our precious, anxious, rescue Joey endure long flights and quarantine was the most stressful part of all this for me! Allie and Katie answered all my questions in the beginning, took a look at photos and sorted out things like the right bedding for the crate and reassured me with details of Joey's care. Ellen Duncan took over once we had potential move dates and handled everything from that point to the end. I'm a very DIY person in life and business, but I could see from the start that this was something I really needed to outsource. Too many moving parts, too much that could go wrong. I am so incredibly happy I did. Yes, it's expensive and we are not wealthy, but peace of mind and Joey's welfare were the most important thing to us and it was worth every penny. All along the way, Ellen answered questions promptly, provided updates, took care of paperwork, reminded me of appointments and even sent photos of Joey in the LAX kennel and details of the quarantine in Melbourne. They must have taken very good care of him in quarantine, as well, because Joey emerged 10 days later, and 14 days since we'd seen him, at almost the same weight. He was shaking, because he's a nervous little guy who, since COVID began, has never been out of our sight, but he bounced back quickly and amazingly, seems to have suffered no ill effects at all! I would not hesitate to recommend Pet Relocation 1000%. Not a hiccup in the whole process. read more

Pet Relocation - Chilling out after his big flight! - Pet Services Near Me - Austin, Texas

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I want to thank the Pet Relocation team for getting our pug Penelope to Italy safely from LAX! This is our second time using this company to transport our dog and it won't be the last- we move around a lot (military). It's a little pricey but it is definitely worth it as they handle all of the paperwork required to travel with your pets. I especially love that they provide updates/ photos throughout the whole trip. Maegan Covelli was our travel agent and she absolutely deserves all the praise (and a raise). Thank you again!! I also want to thank the Bliss agents Annamaria and Lisa!! I have attached some photos taken throughout the trip. The woman in the dress is the Bliss agent Lisa with Penelope! read more

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We received several quotes for our dog's overseas move (from Washington state USA to New Zealand) and chose PetRelocation because they seemed reasonably priced. But by the time we were done, we had paid what top-notch services (like Starwood) would have charged... but also had to deal with months of incompetence, anger, frustration, and poor communication. It would take a novel to lay out all of the troubles we had. Here's but a few of the highlights of this journey through hell: ** They said they would arrange all of the vet appointments. They did not. Several times, we ended up having to call the vet from the other side of the planet (we had already moved, and our dog was with a caregiver back in the States). ** They demanded that we get a $774 crate instead of the one we chose that was about $200 (which was the Sky Kennel, the very same crate in PR's "how to choose a crate" brochure). When we questioned this, they said the Sky Kennel was too short for our dog (it was a half-inch difference). We ended up getting a $450 crate. ** At one point, the invoice magically went up $1,000 for no apparent reason. A closer look showed that it was the international airfare, which jumped from $2,500 to $3,500. When asked, they said it was because the original quote was allowing for a smaller crate and she has since been measured to a larger PP90 crate. Funny, the PP90 crate was listed on the original quote along with the $2,500 airfare. This was also never fully explained. When we pushed back about the crate (see above) and switched to the slightly shorter one, the airfare dropped back to $2,500 on their invoice... because we'd called them out on it. ** At one point, Maegan was supposed to call me back on the phone. She ended up emailing, saying she could not figure out how to dial a New Zealand phone number from the States. And she's an international relocation expert? Had she never heard of Google or WikiHow? Why not just get WhatsApp like everyone else on the planet? ** On the eve before pickup for our dog's first flight (there was a domestic flight and an international one), our caregiver noticed an error on the vet's paperwork. Though it was a weekday, and only 6pm on the West Coast and 8pm in Texas (where PetRelocation is located), we were unable to reach anyone by phone or email. We called and emailed THREE different PR people (Maegan, Kristina, and the "ace vet team") and didn't get an answer until the next morning AFTER our dog had been picked up. Luckily the forms worked out anyway. ** We were promised constant updates on our pet once she began her travels, but PR did not follow through. After the domestic flight, our dog was taken to a kennel until her flight the next morning. The kennel had a password-protected webcam so we could peek in on our furry friend. The next morning, a totally different dog was on the webcam, causing a brief unwelcome panic in our household. We scrambled to get an answer and could not reach any of PR's people. We finally got a hold of one of PR's outside contractors. Turns out our dog's departure was after "checkout time" at the kennel and PR didn't want to pay for overtime. ** When we got up in the morning, the flight tracker showed that our dog had arrived at the airport three hours prior. But there was no update from PR at all. We sent frantic emails, and after a whole hour, Kristina replied to say that it was our responsibility to arrange pickup at the airport via the quarantine place, and that once our dog is on the plane, it's out of their hands. Oh and please let her know that our dog has arrived safely (isn't that HER job?) We reached the quarantine people and were told, "She was picked up a while ago and the van's just arrived here." Photos of a very happy dog were sent minutes later. We almost cried with relief, thinking that our dog was abandoned at the airport and was going round and round the baggage carousel... Thank GOD PetRelocation was out of the loop, and our dog in the safe hands of competent and loving people. Do yourself a favor and pay the extra money to hire Starwood. Trust me, once PR jacks up their prices to allow for "airline price changes" and fancy crates, you'll end up paying pretty much the same thing. They'll just hide behind the "costs may change" clause in the contract if called out on this. Your sanity and your pet's safety are on the line here! Don't cheap out like we did! TERRIBLE customer service. HORRIBLE communication. AWFUL experience. read more

I recently made an international move with my cat, which would have been an impossibility if I'd attempted it on my own. Kristina and the team were superb from start to finish. They know their business and it shows. I would not, for example, have known that one airline's fares had been increased for the summer or that another's had been lowered. It was also a relief to learn about the dedicated animal hotels in Frankfurt and London, so my cat didn't have to spend all his time confined to his crate. I didn't have to worry about a thing throughout the process because it was all ably handled. Certainly I couldn't have asked for better from these fine folks! read more

We moved our beautiful Great Pyrenees Lilly from Houston, TX to Bangalore, India using Pet Relocation. From the moment you contact them, they explain the entire process (which obviously was extremely overwhelming) but they guide you through each and every step and they make sure all the documents, vet visits, health certificates, vaccines, etc. are done correctly according to the new destination guidelines. You are assigned to a dedicated coordinator that takes care of your fur baby from start to finish. We were so lucky to have Erin Sorensen! She not only took care of the process and made sure everything was done correctly, but she also helped my mental health! She was so good at communicating with me and calming down all the stress, fears, doubts etc. that I had. Every insane, ridiculous, crazy question I had was answered with reassuring words that everything was going to be ok. Unfortunately I wasn't able to convince her to ride with Lilly on her flights but she still reassured me that every team member would make sure she was ok. She kept me updated throughout her entire journey from the moment she left Houston! She arranged all the best boarding facilities for her layover in Amsterdam, her overnight stay in Bangalore and then finally the reunion! We are so genuinely grateful for this company and the incredible team that worked so hard to make Lilly's move to India a success! Without them, none of this would have been possible! Thank you Erin, pet relocation Vet team, Jason, Jodi, Siva, Prathaban and the rest of the team for all your help. You guys are amazing human beings! This is a top notch service which is costly, but you will definitely get what you pay for and way way more! read more

l want everyone who is nervous about transporting their beloved pet, have no fear. Kristina Nelson and her international team are the BEST. From the moment of pick-up, to the in transit photos and videos and the drop off ....it was fantastic. my beloved little Bruno had a more relaxing flight than mine. I can't recommend Pet relocation enough . I will use their services again. read more

I highly recommend this company and their services. They took care of everything when we moved our two 80 pound dogs from the US to Portugal. I was very impressed with their communication, setting expectations, and keeping us on track with our tasks. I completely trusted Kristina and team to take care of everything, which they did. My lowered stress level was worth every penny of this service. My boys are happily enjoying Portugal! read more

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PetRelocation gave our family great service and managed everything for our beloved dog Missy on our move from California to Medellin, Colombia. PetRelocation was very proactive and organized in a way that allowed us to know every step of the way. This was our first trip with our 9 year/old dog, so everything was new to us. PetRelocation was very knowledgeable of the entire process, including import at destination. Everyone was super nice and the entire team and their international partners are truly amazing! 100% recommend PetRelocation, worth every penny ($$$$) read more

Pet Relocation - Missy after her 24hr journey to our new home! - Pet Services Near Me - Austin, Texas

I cannot say enough good things about PetRelocation and our wonderful relocation Manager. Five years ago, we moved from the US to Switzerland, and they were infinitely helpful managing all the steps for our dog's move. When it came time for us to move back to the US, with a much older dog, we reached out to them again and they were equally wonderful. They have extensive expertise about documentation, best routes that put the least amount of stress on the animals, and wonderful partner companies who are equally expert and caring. Our large 12-year old dog made the journey safe and sound, and PetRelocation was super communicative and helpful for the whole process. We are infinitely grateful. read more

Would NOT recommend this company. They lost our pet and didn't even know they had until we told them where the tracker said they were. The pet stayed in China where they couldn't be let out so peed and pooped in the kennel, and arrived 3 days late. They have not refunded any of the trip 4 months later. They also haven't refunded for our dog who passed away before travel despite giving them plenty of advanced warning. This was after they had agreed in writing for reimbursement, and multiple persistent reminder emails. The money is annoying, but the worst is that they couldn't find our pet and they couldn't care less. read more

PetRelocation recently shipped our dog to the UK. I would say that 90 percent of the process was 4/5 stars, but there was a big 0/5 oversight by them that lead to this review. They scheduled a cargo shipment from an airport that did not allow pets be shipped. For two weeks the pet-shipping capacity had been shut down, and at no time did PetRelocation contact the shipper or facility. Mind you, they gave us the itinerary 14 days prior to the travel date, which was during the time that the pet-shipping capability at the airport was already shut down. I think clients have a reasonable expectation that PetRelocation would actually contact vendors and facilities and confirm availability, not huck some paper plan at clients and ASSUME that the plan will work. I strongly recommend that you personally call vendors and local agents if you choose to hire PetRelocation in order to perform the due diligence personally. But at that point, why even hire them? Were I to do this move again, I would have just done it myself. As a result of their failure to confirm the plan, the dog had to be boarded for 24 hours, transported to a different airport, and shipped from there. For $1300. PetRelocation seems to think they have no responsibility for this. Throughout the entire process, PetRelocation denied making any mistakes and refused to address our concerns. read more

Our story started when my husband and I decided to buy a puppy for my mother in law who lives in the country of Georgia near Ukraine . We found an English bulldog breeder in tblisi georgia and had found (Archie ) and had decided to surprise our mom with Archie . Fast forward 1 year later - Archie grew up to be an amazing healthy baby boy but was too big for our mom to handle anymore - so we decided to bring him here to the US California to be with us . My husband and I did a lot of research in the beginning and found that a lot of airlines did not allow snub nose dogs due to the high risk that they won't have enough air up in the cabin . So we kept doing more research and was trying to figure out any way possible to bring Archie to the US . So we came across per relocation and had called them- Sarah had returned our call and she was amazing and had walked us through the entire process and explained everything . We were convinced that she was going to be able to help us bring Archie over to US . Sarah was simply amazing and was so helpful, professional , and understanding - she made the entire process for us so smooth and helped us every step of the way . Archie arrived happy, safe and sound. Thank you pet relocaThank you Sarah ! You are amazing ! Thank you pet relocation! read more

Pet Relocation - Pet Services Near Me - Austin, Texas

Wow, wow, wow!!! My wife and I decide to give my mother another pet, this time English Bulldog puppy. The thing is we live in California while my mom lives in Republic Of Georgia in Eastern Europe or Western Asia which ever pleases your heart... the point is, it's not a state of Georgia n the USA and it's literally on the other side of the planet from where we are at. So my wife who is an internet guru who can find anything online found pet relation services company in Texas. We've tried to do it on our own but there are so many restrictions that it's not possible to do especially from a place like Georgia which is considered a high risk country for importing pets. My mother raised the puppy until he was just too big for her to handle. I've always thought she was exaggerating it a little but man was I wrong and was she absolutely right. Anyway, my wife found the pet relocation services and we spoke to Sarah and right then I knew our pet named Archie was coming to us. Many months later, after getting cdc approval, after having our pet vaccinated in Georgia then his tests results sent to Germany because Georgia does not have special labs that do required tests so they have to send samples to Germany which isn't fast. Then we had to get permits from ministry of health of Georgia which wanted power of attorney from USA which we then had to translate in Georgia for their ministry. We had to hire a pet sitter which worked with pet relation to coordinate everything. My Dad got documents translated. Our dog sitter took care of taking our pet to the vet for shots and tests while in Georgia. Sarah from pet relocation was coordinating everything and keeping us in a loop. She was utmost professional and super supportive, friendly, understanding. She never once ignored any one question or issue. We were back and forth on all and every detail and she was just amazing without exaggeration. Finally we had a date with the airline and everything worked like a clock. Archie our English Bulldog arrived and snapped right into his new life here with us in California and the rest is history. I want to leave the biggest THANK YOU I possibly can for Sarah specifically and her company that she represented so well. God bless you all for such amazing job done so well. This was probably one of the craziest things my wife and I've done and we couldn't be happier about our decision. THANK YOU THANK YOU THANK YOU..... read more

Pet Relocation - This is our English Bulldog Archie in my hometown Zugdidi in the Country of Georgia - Pet Services Near Me - Austin, Texas

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Kristina went above and beyond to help us move our dog from Atlanta to London. She answered all our questions promptly and with great detail (and there were many questions!!) and she was always there to assist us whenever we needed. This move would not have been possible without her and all her help, and we will be forever grateful for her helping us move our boy to his new home. I could not recommend Pet Relocation enough! They are amazing! read more

Just relocated last week from Seattle to London. Moving across the world is stressful enough, but add in the extreme complexities of getting a year old 75lb golden retriever through customs is enough to go crazy! PetRelocation and my specialist Trish is AMAZING!!!! The entire process was seamless, efficient, world class service, and better than I could have asked for. My anxiety of my dog having to travel alone (I had to arrive a day earlier due to my visa) was a lot, but Trish was there the entire time assuring me things would be okay. She walked me through the entire experience and process for Grayson (my dog) and put me at ease. She worked closely with my vet and followed-up to ensure all the paperwork for customs was completed correctly and on-time. She called to check-in on me and even sent photos of Grayson when he arrived at the departing airport. Thanks again for making this entire process such a great experience! read more

Pet Relocation - Grayson after getting to his new London home. :) - Pet Services Near Me - Austin, Texas

I am planning on living in Mexico part-time and a few months ago and, out of curiosity, I emailed a few places about the cost of shipping two cats to Puerto Vallarta from Seattle. I got a quote from PetRelocation of $8500. more than 3 times the cost of the other most expensive company offering door-to-door service. Now I am closer to setting the plan in motion and wound up sending another inquiry to PetRelocation because I forgot which company was which. This time I got the exact same quote even though it was for one dog to a central Mexican city. Other companies included detailed itineraries and PetRelocation didn't include anything but the cost. I find it interesting that all the reviews here seem to be either 5 star or 1 star and the 5 star reviews are so effusive. Pretty fishy... read more

I found Pet Relocation via the internet looking to move my two cats from Washington State to Colorado. I couldn't do it myself due to my disabilities. I was nervous and uncertain, but that was quickly set aside by my relocation manager, Mandy. She answered every question I had, if she didn't know, she got me an answer within a day or two. She booked all the travel, airline fare, boarding, everything. I just had to get airline approved crates, make sure they had food, and blankets they liked for their trip. My new place in Denver wasn't completely setup when it was time to have them delivered, so I sent Mandy a short-notice email to extend their boarding and she made everything happen. Thank you so much Pet Relocation and Mandy, I am beyond ecstatic about your services and would absolutely use them again. read more

Pet Relocation - Pet Services Near Me - Austin, Texas

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If someone told me they were relocating internationally with their pets during a global pandemic, I would have told them they were asking for trouble. Although our decision to press on with our move this year came with a fair share of stress, I'm happy to say that Jill and the rest of the Pet Relocation team were never the cause. Communicative, informative, proactive, and friendly from the beginning, we couldn't have asked for a better experience, despite all the COVID-related setbacks. Thanks again for getting our fur-babies safely and efficiently over the Atlantic! read more

Pet Relocation - Pet Services Near Me - Austin, Texas

We highly recommend Pet Relocation. Moving two French Bulldogs across the world during a global pandemic was never on either our bucket lists - but Kelcey (and Sarah) made this journey possible and managed to help us keep our family together. They did all of this despite our sometimes panicky moods! Throughout the many setbacks due to the complications of transporting not one, but two snub-nosed pets, Kelcey remained solution-oriented, calm and empathetic. She is responsive and informative on every single detail and documentations. Both our babies have arrived on time and safely - thanks to the wonderful service provided by Pet Relocation. read more

Pet Relocation - Pet Services Near Me - Austin, Texas

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Pet Relocation was recommended by my vet. And I am so glad we chose them for our precious Beast. Jill and her team did an amazing job getting us through a complicated process to move our cat - our family member - from USA to Australia. Jill has come up with multiple creative solutions for issues and made us feel supported and believe that we can soon reunite with our precious Beast. read more

This was by far & away the worst engagement I have ever had with any company. Despite engaging PetRelocation in January '20 for a September return back to Australia we had multiple serious issues. We missed some dates for shots, so our dog was not able to fly the same date as us after the first error the company made. worst yet the company then FORGOT TO BOOK OUR DOG'S STAY IN QUARANTINE & by the time they realised this (after we prompted them asking for details) it was too late to fix. Worst yet they realised this, & stalled over email in telling us, they knew this for a week before even coming clean. This meant the earliest our dog could arrive in Australia was TWO MONTHS AFTER WE ARRIVED. What an absolute disaster. I had to deal directly with the CEO Kevin, who claimed this was the first time this had happened in their company's existence, which I don't believe as we had many errors in our engagement with them & they were laissez faire at best to put it nicely when it came to trying to rectify any of these errors. Additionally, Kevin was not overly helpful in trying to solve for this & offered not much other than having to wait out the two months & have my dog stay in the US. Eventually I called the quarantine facility in Australia & explained to them what had happened. They were so appalled & disappointed on my behalf that they asked me to detail out what had happened, including sending evidence of the mistake. Eventually they were able to bump our dog up so that he was only stranded in the US without us for a month (instead of two). What an absolute disaster on all fronts. I had sooo many sleepless & stress filled nights trying to work out how I had allowed this to happen. Worst of all I had to clean up the mess that this company had created. & this was despite their re-assurance that we would have no issues given they'd made mistakes early in the process. Do yourself a favour & stay well clear of this business. Anything else would have to be better & just the thought of what we were put through as a result of engaging them still angers me so much to this day. Absolutely pathetic read more

I don't know how we would've gotten our cats to the UK from the US without Pet Relocation. Everyone was so knowledgeable, helpful, and kind. They worked with us with our schedule and sent updates along the way. We will definitely use them again when we move back. read more

Thanks Kelcey for the support for our dog! She flew without issues from Paris to LA. All our paperwork for our dog was reviewed by Petrelocation and it helped us being more serene for this move. read more

We have the best experience with pet relocation Rebecca help us with our baby's We have all the time information about our baby's We move from new Jersey to Spain and the pet relocation and rebecca help us The baby's arrives in Barcelona in good condition Luna my American bully arrive very happy and I can see in her face And princess a old cat the same We recommend this company and in particular Rebbeca Thank you so much for your help We love you rebecca Israel and tara read more

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We were moving our dog and cat from New Jersey to Hawaii. We were so worried about following all the required paperwork and strict guidelines so our pets could avoid quarantine. Using PetRelocation was the best decision we could have made. Their team was professional and organized from start to finish. PetRelocation talked to our vets and walked us through everything. It made the move so much less stressful. read more

Pet Relocation - Pet Services Near Me - Austin, Texas

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Kelcey was the best advisor to help ship our dogs from Uganda to the U.S. This was our first time doing this and she made the experience very easy to navigate especially coming from a country that might not accommodate pet shipment as other countries would. Our dogs are our children and I would pick Kelcey and this company over and over again for any pet travel plans now and in the future. read more

This company was used by my client. They failed over and over again to get the paper work done right. As a vet we appreciative these companies generally but this company actually made the process more difficult then working it out ourselves with the local Usda agent. I have worked with other companies that have done an excellent job to remedy and take care of these tricky situation. I'd avoid this one. I even called HR to talk to someone there and work this out but received a call back from the same rep who hadn't been able to get it right. She was defensive and dismissive of anything she could have done better. Not very good service provided when their senior executives can't use the phone and perform the duties they are meant to do. Best of luck to your company and I hope you improve what you are trying to do. read more