I placed an order online. I usually don't shop here but I had a gift card so I used it. I walked in and waited in line as there was one other customer in front of me. From the jist of the conversation her online order was messed up. She told the guy can I just go get whatever she had ordered. He agreed. Still hasn't acknowledged me and walks away. Uh wtf?! Another employee appears from the back asks if I've been helped, I say no and I have no idea what is going on. He turns around and walks away. Again wtf?! I've now been here at least 10 minutes. I just want my order and to leave. Finally the first guy re appears and helps me, no apology for ignoring me. Gets my order and I'm on my Mary way. Will I come here again? Nope! read more

So not trust the vetco services here. I took 2 of my dogs here and All of their medical information was inaccurately recorded. They got the WEIGHT of the dog completely wrong, the BREED of dog was wrong, the DATE OF BIRTH was wrong, and even the COLOR was wrong! How embarrassing is it when my profile has a picture of my dog and the color listed is completely wrong? There was no real medical help or services offered and to make matters worse, the manager of the Petco was rude and acted like it wasn't her responsibility and wasn't able to offer help. We literally watched as the manager yelled at every new customer that came in (while she was talking to us), saying "Hey! We're closing in 40 minutes!" What is that? Customers felt awkward and like they were a Burden to be there while the manager kept looking at her phone. That's not how you treat customers. Every 5 minutes she yelled at us and others that they were already closing. There's more than 30 minutes left, can she just relax? I understand people want to get home, but that's no way to treat paying customers. Especially when we're worried about medical malpractice regarding our service dogs. I do not trust this place and I lost complete confidence in whatever services could be offered here. More than disappointed. I do not trust this place in the slightest and still have yet to have my dogs medical records updated. I was told blatantly over the phone "there is no such thing as a Mixed Breed dog, we have no option for that." Did not feel professional in the slightest and was hung up on 3 times while I was explaining the issue (mid sentence). We gave it a week for them to fix this, but nobody seemed to care. We were polite. We asked the manager (and even petco customer support line) to reach out to us and try to resolve this. We even called vetco directly but there's no course of action. They want us to come in AGAIN, spend another fee to see a doctor and try again to resolve the inaccurate information. Inexcusable. I can understand a simple mistake. But how do you get the COLOR of a dog wrong when you can see the dog's picture on profile? read more

Usually like this place but they are having some sort of pet clinic today. Which is fine, but they are blocking the products I want to browse and the nurse curtly told me to stay back so I can't see what I want. Seems like a very obvious inconsiderate oversight and it forces me to go somewhere else. I would recommend posting a sign explaining how to access the blocked product and a photo/diagram of the area so people can still comfortably browse it. read more

A quick shout out to Petco Mountain View! Visited your store on Sunday and Nicolas, assistant store manager, helped me. What a great representative he is of your store. His product and store knowledge was really impressive and helpful. He guided me to the products I needed and made some valuable recommendations. Thanks again! read more

Worst service ever thanks to Timothy who was far more interested in petting puppies than assisting me in finding dog food. I had to interrupt his dog playing to ask about food that might be on clearance and mentioned they usually have it up front. For some reason he felt the need to correct me and said they don't usually have it.....a bit baffling...I have four dogs and always buy a combo of good food and clearance food (from THIS store) as I mix it together in my food bin. I wandered off without his assistance because after telling me they don't usually have it he literally continued playing with puppies on the floor. I brought up three bags of dog food that I was carrying and paid. At no time did he offer any assistance getting it outside to my car or to get me a cart. Customer service is truly lacking. He literally did not care. Receipt says Timothy was my cashier. Poorly dyed hair and not sure what race Thanks but no thanks You lost a customer read more

We took our pup Tucker in for the first time to get him properly groomed as his hair was becoming unmanageable especially on the belly side and near his toochie- basically he looked like what I called a homeless dog. We were looking for places to bring him on Yelp and discovered that Petco had a deal in where you would get 25% off your first visit. We decided to take advantage of the great offer and we did. The ladies here were very friendly and we were welcomed quite nicely. I had originally scheduled a 5:30pm appointment but since we wanted the spa treatment which included a shampoo, shower and teeth cleaning, Xochtl called me 2 days prior to see if we could reschedule to an earlier time. Actually it worked out for us just perfectly!! Tucker didn't fuss and he happily went along with one of the gals. He's always friendly with people and we were told to come by and pick him up after 3 hours. We left our contact number and did some shopping as well as went out for lunch during our free time. 2hrs later the folks gave us a call back to come and pick him up. He got out 1hr early and we were just down the road not too far from him. My eyes lit-up when he was finally brought out from the back to see us. I've never seen his coat so white, bright and clean. He truly looked like a brand-new spanking, show-ready kind of dog. We can finally see his overly expressive eyes once again and I could swear I saw a spotlight as well as stars sparkling around his coat as if we just walked onto the stage. His bottom side and fanny were groomed properly and we wouldn't have to worry about pee or poo getting stuck to the hair around those areas for awhile. Makes easy to clean-up with wipes. What an awesome job Xochtl did as well as the rest of the staff. I asked what shampoo she used and she said it was the Well and Good Pro. We'll be switching to that shampoo for our next home bath and looking forward to bringing Tucker back here again in the future. read more

This is very near to my place so I started taking my puppy for grooming here. But the people and the groomers are really unprofessional and incompetent. I dropped my puppy in the morning for a regular bath and they said it he will be done in 2 hours. But they didn't call even after 3 hours and all my calls were unanswered. It was only when I went to the store that they started giving him a bath and working on him. Their quality of service was also very poor and my puppy was so scared with them. They keep the pets in the kennel for the whole time with no potty or pee breaks. I would definitely recommend not taking your pets here if you love them. Not a good business for pet lovers. Never taking my puppy here again. read more

A nice Petco! They have a good supply of petcare, though dogs supply seems to have more variety than the cats section. Their one item of work they need to focus on would be their fish department. They seem limited in their selection and waiting for an employee to help with the fish seems to take longer than other locations. read more

Overall great experience at this Petco. While Petco feels like the equivalent of a Bay Area walmart and the stores are average, most of the staff are pretty nice and helpful. You may get the occasional staffer who seems to be hating life but everyone else seems to really love pets and their jobs - creates a super positive experience for new dog owners like myself. Have also done grooming a couple time and so far Gabi/y has been exceptional. She's friendly, took time to explain the entire grooming process and offerings, and made our pup feel comfortable for his first session. Can't recommend her enough. read more

Usually I go to Pet Food Express in Palo Alto (next to Piazza's), but I was cold and tired and Petsmart was closer. Well, Petsmart turned out to be a mistake -- the store was open, but the night I went the staff wasn't very helpful or knowledgeable. When I found myself looking everything up on my phone with a not-great signal, I decided to go to another pet store. :) This Petco is in an older strip mall, and doesn't look like much from the outside. However, it turned out to be well-lit, well-organized, and full of high quality cat food and litter. And to the extent these chain stores live or die based on their staff, the young female manager and the young female cashier were both super helpful. They were great about getting me extra cat food from the back, and ringing my purchases up on separate receipts. They seemed to be the only people working the store, so there was a bit of a wait, but they were both helpful and cheerful despite the late night at year's end. Contrast this to stores "amply" staffed with employees who appear neither to be engaged in any task, nor want to provide help to confused customers ... let's just say I am very happy with Petco, and will definitely shop here again! read more

I went in to buy my son a water turtle. I was told I had to buy a tank there. But I had already ordered everything on line. It took almost am hour just to buy a turtle. I was drilled and questioned on a million things. Daniel was very pushy. I get that they need to upsell. But 20 different things for a turtle common the turtle was only 30 dollars and with all the supplies I was forced to buy came out over 200 Dollars. I wasnt adopting a dog. Then he tried to talk me out of the turtle telling me the bearded dragons were on sale. I don't like any type of lizards. I wasn't there for a lizard I wanted a turtle. I have never had someone so pushy on upselling. It was easier to buy a dog then a turtle for me. I will not be back at this petco read more

I wish I had read these reviews prior to booking my dog her grooming appointment. My poor dog left this place bleeding in multiple places. They stopped grooming her and told me I need to take her to the vet who said these are cuts. They charged $47 for this! I called back to speak to the groomer who said this was a preexisting condition (she was not bleeding pre- groom) and that they would need $30 to finish bathing her. I will not come back to this grooming location and hope this review helps save some pets from this traumatic experience. read more

We've visited this particular Petco many times. It is located in an unassuming strip mall located in Mountain View (between a laundry mat and an O'Reilly's Auto Parts store). We often toggle our visits between Petco and Petsmart (off Charleston in Mountain View near 101) depending upon where we happen to be. This location carries all of the items that you would expect from a fairly large pet store. The difference is that this store feels just a bit more personal than a traditional big box store. What's the difference between Petco and Petsmart? For one, they each carry different products. Petsmart will carry many of the big name brands (like Petco); however, they also carry items that are made by their own company (but under a shadow name brand). A Petsmart feels almost...clinical. If you've seen one, you've seen them all. In fact, my wife once quipped that Petsmart is like visiting a Best Buy. There is an interesting consistency, but it often feels a bit boring. Petco in Mountain View, on the other hand, is like visiting a Fry's Electronics. No two Fry's stores are alike (except in terms of what they sell). Petco seems to have a bit more character and this is reflected from the conversations with employees to the way the stores are arranged. If you're an aquarium enthusiast: I will add that Petco seems to have better quality fish than most Petsmart stores. We've tried to buy fish at Petco only to be told that some of the fish that we were interested in were actually in a "hospital" tank -- being treated for a particular ailment. This is refreshing in the sense that the store's employees were trying to avoid people buying sick fish. On a similar note: We have contacted the Petco store to "adopt" some of our fish that outgrew our tanks or who didn't adjust well within a particular type of tank community. Petco allows us to bring our fish to be adopted. The employees quarantine them (to make sure that they're healthy) and then allow someone to buy them for a dollar or two (something of an "adoption fee" that prevents freeloaders from just taking the fish). We've adopted out several goldfish and even more exotic fish. I've spoken with people who purchased such fish (including those who've purchased goldfish for large tanks or heated ponds). This is a nice service from Petco that you can't find elsewhere. In addition, the customer service in the aquatics department is fantastic! "Maria" is wonderful in how she tries to assist customers. Another employee seems to go out-of-his way to help. read more

After raiding many Petco's for rubber chicken toys, this one was the mecca. Maybe half a dozen or so chickens alone, small, large, and wacky. Tons of other toys as well. It you've got pets who like to abuse fake characters, or just want to play a joke on a friend, look here read more

I've taken our puppy here for training after tons of people recommended Fermin as their trainer. People were right that boy Fermin I'd say is a dog whisperer. Our puppy is doing great. I'll be buying a full package session with Fermin. read more

Literally awful place, before the all of the animals disappeared (lawsuit for animal abuse maybe?) They kept their smaller animals cramped together in tiny cages and bad conditions, I literally had to tell the employee working there that they should be refilling the gecko's water and when they did, they set the water back down right on one of the geckos, causing her to freak out. (Not all of the employees are bad some of them actually know what they are doing and I know they can't do much about the conditions petco keeps their animals) Not to mention all of the animals just look miserable and skinny, one of the crested geckos was severely much skinnier than her tank mates and was dehydrated, despite them all being the same age. (We adopted her she is doing great now that she actually has proper care) They also sell those beta fish that they keep in tiny cups and almost every single one of them look sick or hurt. Just a disgusting place, if you have access to literally any other pet store near you go there instead. read more

We brought our puppy here for her first lessons in puppy school. The Petco dog trainer Ferman is a puppy training genius! Don't know what Petco did to find this man but he could start his own channel, business, and brand. Our puppy went from difficult and defiant teen to an outstanding scholar athlete. Ferman has the answer for almost every situation, helps you learn by doing, and is very humble/collaborative in his approach. He's helped us bond with our puppy, teach her new tricks, and reduce her defiant/disruptive behaviors. We've established healthy boundaries, expectations, leading to developing a healthier relationship with our puppy. read more

I've taken my dog, Jasper, here multiple times for grooming. He's a hair dog (shih-tzu mix) and needs a haircut 1x every 2 months. I prefer the Mountain View location to the Sunnyvale location because the groomers do a better job at giving him an even haircut. I am definitely a crazy dog person, but I don't need my dog to look like a little prince. Nope. All I ask for is puppy cut. I've groomed my dog once and will never do it again, so I know how hard it is, especially on a 12-pound dog, to cut evenly. In general, it's hard to write a generalized review for Petco because your results vary greatly by groomer. My favorite groomer is Xochi (I totally butchered her name - I think it's pronounced Saw-Chee) - she did a great job on Jasper! Also, if you sign up for the Petco Rewards program, you'll get a coupon for 25% off your groom. Super sweet deal as the bath/cut package is around $48-58. I get these offers, coincidentally, every 2 months or so :) The only downside, and it's not specific to Petco, is the number of hours my poor dog has to be in a holding cell to wait for his groom. I do appreciate that this Petco has been slightly better in terms of letting me drop him off a little later and still getting him to me by the time promised (3-4 hours). read more

I had an unpleasant experience interacting with a dog trainer Fermin. I came to a class for which I paid and scheduled and he didn't allow me to attend it because he moved me to another day without letting me know. During our conversation he had a passive-aggressive behavior towards me and still did not allow me to stay in the class despite the fact I can't come another day. read more

I am giving this location a 3 star review for the pickup option that they offer at this strange time. When it comes to the grooming service I took my dog for an haircut here a couple of month ago and came out very very disappointed they did the exact opposite of what I asked for. I had some extra time and decided that I want to share my experience. read more

Another shout out to my favorite Petco, Mountain View. When I last had my Cocker groomed I checked to see if it was her 8th groom. I'm a member of the rewards program and every 8th groom is free. I had attempted to check the status prior to the appointment but the website was down. When I checked out we found that the current coupon had expired. Jen, the manager and another staff member spent over an hour on the phone with a representative from Petco and with monumental effort was able to clear the whole mess up and get everything back on track. read more

I want to add my review to my fiancee's review which is also on here. We got our beloved hamster at this location in September 2017 and were quite impressed with the quality of the store in regard to their small mammals. Two of the staff were more knowledgeable about hamsters than most veterinarians we've met, and gave us some very valuable foundations for hamster care that we still use today. The cages were spacious, and were dark (i.e. let natural light in) accommodating their crepuscular/nocturnal lifestyles. Though this PetCo has not always been as well-stocked for some items as a nearby PetSmart location, we nevertheless always chose to come here because we felt that PetCo and their staff really cared about the animals they were selling. We were shocked to return here a few weeks ago. What we found were brand new cages, with substantially reduced space and width, minimal toys, and perhaps most shockingly, a blindingly bright artificial light in all small mammal cages, something we had only seen before at PetSmart and other non-PetCo pet stores, and always criticized. Where the guinea pigs and hamsters had once looked active, curious, and healthy, they now looked frightened, stressed, and unhappy. It was so sad to see this. I urge PetCo to go back to its original format of more spacious, natural light/dark cages, with larger wheels and more toys for their small mammals to play with. While they may be "inventory" they are still living things and deserve to be treated with care and respect. Also, in terms of business sense, prospective caregivers are more likely to adopt them if they see them in good shape, rather than believing there is something wrong with them. If the bright light is meant to make them more active during the day, it's not going to work that way, and it's cruel. I join my voice to the previous critical review regarding these conditions and urge more people to do the same. read more

Came in today to get some dog food. Was greeted many times through out the store. Needed help finding items since they re-did the lay out. People there were very helpful in showing me where items were. My friend adopted a rat while she was there. Which is awesome of her, he needed a home. Over all: Good experience. Everyone was nice & my pup was well behaved. read more

Great first time shopping there! Employee Sergio knew all the essential information we needed for housing a 5 week old puppy, even asked for the specific breed for support on his knowledge! He suggested all the items we would need to properly take care of our new pup including food brands, milk products (for intended pup age), pee-pads, food supplies (bowls + bottles), toys, and helpful tips! Very thankful for all his help today. He was super informative on which foods the pup would be able to eat right now and recommended products for when the pup gets months older! Thanks again! Will be making this our official pet care needs store! Definitely deserves some recognition ($$) by manager/supervisor. read more

Our Groomers Katalin and Gabby have been awesome.....We bring all 4 dogs there. 2 Newfoundlands (Harley who is fully blind and Bear), a German Shepherd (Hogan), and a Basset Hound (Rowdy)and i trust them fully to give them the best care ever. Just got word yesterday that Katalin is moving on....so disappointed...if she continues to groom pets I will make sure that I find her!!! Great experiences, kind and loving to our Boys and they have changed the Big Box store experience for us. read more

The staff was helpful, To the point that I had them walk up 3 different times to ask if I needed help finding anything (first time dog owner) so I likely looked lost. I let them know I was new and they helped me find everything that was essential and more! read more

Petco - Pet Stores Near Me - Mountain View, California

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Grooming salon was 5 stars when Len managed it. Now, NOPE. For the same price they charge now, support a small business and get higher quality service. I'd been a loyal client for 5 years, and they suddenly raised the prices -- note that the only prices printed on the card at the front desk now are for the upsell services, and the grooming is 'ask.' I'd been paying the same rate for years, and questioned the bad surprise at pick up that the grooming fee had doubled. I wasn't obnoxious about it; I was exactly as perplexed and annoyed as anybody would be. I still tipped the staff well, it's not their fault. Still, my dog wasn't dry, they hadn't done the hygienic shave, and foot trimming: I paid double and they didn't do the job. Gabriella kindly offered to have him come back to finish and I said, no problem, we'll just make sure next time. My questioning the pricing surge must have rubbed the young manager the wrong way so he 'wrote me up.' Coincidentally, at my next appointment, I was stuck in traffic and arrived exactly 15 minutes late. They refused to take my dog because they said they now have a 15 minute cancellation policy (this is new). Well, I was standing there in front of them at 15 minutes, and it wasn't especially busy. Refused. Now, I, you, and everybody have seen them put dogs in crates to wait, and wait, and wait. Again, perplexed WTF. The best part of this story is that this week, I thought I'd give it one more try -- maybe the groomer was just having a bad day that day. When the desk rep looked me up, she said there's a note that they could not book because of those two 'issues' and I busted out laughing. Really?? The sympathetic front desk rep had also worked under Len and totally understood that it was great then, and sucks now. One time I was in there while an overemotional woman in the middle of a dog 'custody' battle was ranting and distracting the staff, none of whom had any idea how to handle her because ignoring her wasn't working; I got her to calm down, figure out what she actually wanted vs what they could actually do for her legal case, and got her out. You're welcome, guys! Thanks for appreciating my business and respect of your staff. Support our local small business groomers. There are a lot of great mobile groomers, which saves your dog the stress of spending 4 hours in a crate. read more

I took my dog in to get his anal gland expressed and nails trimmed. They said they didn't have time and told me to come back later in the day. I wasn't free later that day, so I asked to make an appointment and was told they couldn't make an appointment because those were considered walk-in services. I called the next day and was told they were too busy. Then I called again on Day 3 and I was told that it's OK to bring my dog in. But when I got there within 30 minutes, they said they didn't have time. I was furious, and it was only then that they took down my dog's name for a specific time later on that day. I will never take my dog back here unless they change policy and can provide better service. read more

Super friendly! Helped me find everything I needed & did it with a smile on their faces. Right now with SIP it's not easy to find happy employees who want to help! The staff even assisted bringing the large items to my truck! Will be going again! read more

Came in for fish browsed for about 15 minutes and did not see one employee except for the cashier. Then walked around for a few more minutes looking for someone to help me. When I did they didn't help me for 10 minutes after that I lost patience. Left and went to Petsmart where I was helped there immediately with better prices and more variety. read more

Before you buy in-store compare prices with Petco.com. Just returned bag of cat food $25, bought it online on Petco.com for $22 Canned food in-store -$1.70, online price $1.50. Now wondering how much I have overpaid by being a 'loyal' customer. The store excuse is that the stores have to pay rent, that's not my problem. Of course they will match their online price if customers does the research. So much for Pals Rewards (Petco loyalty program). read more

GROOMING CENTER REVIEW I have 2 dogs, a Pomeranian/Terrier mix and a very anxious Malti-poo. I have taken them both to other groomers and Jasmine at Petco is the ONLY groomer that I have found to give both of them good haircuts on a consistant basis. She is also very patient with my dog who has anxiety. Other groomes basically manhandle my poor little pooch because he is not quite cooperative, however Jasmine has a very calm way about her and takes her time with him. She listens to what you say when you tell her how long/short you want the hair. My boyfriend once dropped the dogs off and asked for one of them to have a mohawk cut and she called me to verify this is what I actually wanted before she made him into a little punk. I would recomend to anyone and everyone with a dog to go see Jasmine. You have to ask for her when you make the appointment though. read more

This review is for TRAINING: My boyfriend and I LOVE Jimi. She seriously knows her stuff and is always brutally honest, which in the end is the best you could ever want. I read the previous reviews from Yelpers saying she was too aggressive, and yes I did think so as well at first. I would cringe when she corrected my Newfoundland puppy and fight back tears when she would reprimand us on what we were doing wrong. But honestly, she's not being aggressive or abusive at all but in fact doing her job (what you pay her for). After being through Puppy I and now II with her and seeing my puppy improve immensely, I don't regret a single moment learning from her. She is being assertive and not hurting the puppies at all with the way she corrects them, and chances are the people who wrote those reviews are used to "babying" their dogs and can't handle someone else not putting up with it and actually gaining control of the situation. That was TOTALLY me at one point. But the truth is that you do more damage treating your dog like a child than what it is: an animal that needs to respect you and you need to respect and lead as well. I honestly believe what Jimi preaches, that dogs aren't the problem...the owners are. I would baby the hell out of my Newfie, and he was the biggest spoiled brat ever. He'd nibble and bark at anyone who was close to me and wouldn't respond to his name or authority. He ran the house, all because I let him. Once we took him to Jimi's class, he realized he has rules and I realized I needed to have them too. It was rough, but now he's such a great dog, knows a bunch of tricks, and is almost done with Puppy II at just 5 months old. He's great on a leash, respects other people AND me, and we are working to making him a certified AKC Canine Good Citizen, something we couldn't have done without Jimi. She will be patient if we are late, and will spend extra time with us after class just to make sure we have a firm understanding of that day's lesson. I'm 8 months pregnant and she taught me all the skills I'd need to handle my dog safely and she is helping us prepare for introducing our dog and the baby. Of course our puppy's not perfect, but his improvements are vast and daily, not to mention it's awesome to get compliments from strangers on how well behaved our dog is. :) The effort you put into being good dog owners is the result you'll see in your dogs during training. Don't expect Jimi to perform miracles. And if you can't handle being the alpha in your family...gtfo. So yeah, you can listen to the reviews from people who probably wrote them projecting their own anger and frustration from their lack of control in their own lives onto Jimi, or you can listen to the reviewer who was at that point, didn't give up, listened to the expert while renouncing my own bad habits, and now has a rock star puppy. I've been to other Petco's (by the way) and their trainers aren't even half as great. I recommend her to all my friends and family, hands down. You rock Jimi!!! You'll always have our greatest love and appreciation. Thanks for everything! :) read more

Petco - Our puppy graduating Puppy I!! :) - Pet Stores Near Me - Mountain View, California

I would give this store a 0 if I could but that is not possible on here. Me and my boyfriend walked into the store looking at Guinea pigs, hamsters, and supplies for my own mouse. We were laughing having a great time while looking at the Guinea pigs and decided that we wanted to buy one so we go to the front and are immediately met by this rude employee for whatever case told us that she did not feel comfortable selling us a Guinea pig as she stated "we were talking about not taking care of it" even though me and my boyfriend were discussing about how we were going to take care of it. This was not done on a professional level as well as she accused us in front of the whole store. This left me and my boyfriend feeling disrespected and embarrassed. And on top of all this she continued to glare at us until we left the store which made us feel even more uncomfortable. I don't know if it's because we are a loving gay couple or maybe since we are both Asian and it was racially motivated or if she was just having a bad day. Would not recommend! read more

I've been here like two or three times... and the employees here are rude as #$@#$#. =( And I'm a VERY easy to please customer, one time I had to return something that was defect... and the cashier accused me of breaking it... NOT GOOD customer service at ALL. I hate it here... Petsmart RULES. But they do have Natural Balance... if you cat or dog is into that stuff... But I do love their little adoption system, where you can hit up the computer and find a matching homeless bunny, cat, or rodent, or dog. =))) Adoption is the wayyyy to go. read more

I'm not exactly sure how to start this review. I have been to this Petco on 3 separate occasions. Once to buy a bark collar, once to return said bark collar and the next to buy a muzzle. When I bought the bark collar, the cashier I asked for help was kind and knowledgable. When I returned the bark collar, or cashier was also kind and knowledgeable. When I went in yesterday to purchase the muzzle my experience was frustrating. I will start off by saying I know people are not fans of muzzles, in general. But I did my research and understood the reason why I was buying the muzzle, which is in no way to traumatize or abuse my dog. But we are using as training tool. (I am also 38 weeks pregnant.) When I got in line the cashier asked me who the muzzle was for.. I told her in a friendly almost jokingly tone, "My dog, we have a little barking problem" To which her tone changed and she told me that the muzzle would not work for that. Even though that is what it is advertised to do. She proceeded to "educate" me in a condescending tone about how the muzzle would actually harm my dog and not fix the problem. I tried to explain to her the reason we were using the muzzle, but apparently she felt it was wrong. At this point, I was thinking to myself... 1. I do not need to justify my purchase to you. 2. I didn't ask for you opinion or advice on my purchase 3. Is she really trying to talk someone OUT of a sale?! To make this matter more frustrating, I then had a group of female customers behind me, chime in with their opinions. All of which had nothing to do with the muzzle. But they could see I was pregnant and we were talking about a baby/dog related topic. So, I was then subject to hearing advice on that (all of which I knew, since we have taken a class on this subject) and although, the ladies were nice.. It was just an extra annoyance for what should have been a maximum 2 minute experience for me. With that being said, we used the muzzle for our intended purposes through out the day yesterday and have already seen an improvement in our dogs behavior and he is not traumatized one bit. read more

I moved from Mountain View to Burlingame, and recently went back to the Mountain View location. I'm glad I did. The people who work there are extremely caring and genuinely want the best for your dog. On multiple occasions people have gone out of their way to help me find toothpaste, bones, flea prevention, and other things for my dog. I specifically want to call out the wonderful wonderful grooming staff. I took her to a different Petco (the one on San Mateo) and they told me they wouldn't wash her because she was too matted. The Mountain View location took her on and brushed her back to pearly white. The people at Petco Mountain View are extremely loving, don't upcharge, and just provide a loving place for your dog. Andy used to be my groomer but he has since left, sadly. Since then, Alicia and Gabby have been around frequently. The entire grooming staff has been friendly and accommodating, and my dog always looks great. Thanks for saving me tons of time, heartache, and money. You guys are great! read more

I brought my dog into be bathed really because they also clip the nails, and her nails were getting long. My dog is very short hair and I have only used the grooming clothes her entire life, she is nine years old. Since I brought her home, she has been scratching non-stop; and now I just found awful hot spots - which she has never had even once in nine years. Just a coincidence? Maybe, maybe not. And they never did clean her ears as promised - it is obvious they never touched her ears. Plus, I was told $34.00 on the phone, and it was $40.00 when I arrived at the store. read more

Have shopped here over the last few years, and I have a Petco rewards card. I tried to return something today, without the receipt, but they would would only give me store credit or a gift card. Supposedly their computer system will not allow them to credit back my credit card without a receipt. The store manage was courteous as she tried to explain the fact that her hands were tied, and the staff has always be courteous when I shop there - but I will not be purchasing anything there - except maybe dog food. Funny thing - ACE Hardware in Palo Alto was able to process a return and credit my debit card, because i had a rewards account with them. They were able to print out my actual receipt. Amazing that they could do that. So, Petco wants to track my buying habits, but forget about helping me out when I cannot find my receipt. By the way, I dug through three weeks of recyclable garbage and found it. I decided that I am taking the unopened dog food back along with the cat shedding tool that I purchased for $43.00 Now on to leaving a very positive review for Ace Hardware of Palo Alto. read more

UNPROFESSIONAL They cancelled my appointment because I was going to be 15 minutes late - I was on time, just at the wrong Petco on El Camino - I was desperate because I have stitches in my thumb and couldn't wash they myself if I wanted - totally LAME - they said if I called 10 minutes earlier they could have helped me - AS IF ??? What would the difference be NEVER AGAIN read more