I loved the detail they took to get my Scottish terrier look done, my doggie looked great. They…read morefollowed what we talked about and were able to soothe when doing the front paws which my dog struggles with. I'm very happy.

I had a very disappointing experience at Wet Paws Grooming in Mountain View. The staff came across…read moreas rude and dismissive from the moment I walked in, which set the tone for the entire visit. Communication was poor, and I felt like my questions about the grooming process were brushed off rather than addressed. Pricing was another major issue. What I was initially quoted ended up being far from the final bill. There were several add-on charges that were never clearly explained upfront, making the whole experience feel misleading and unnecessarily expensive. Overall, between the lack of professionalism and the surprise fees, I wouldn't recommend this place. There are plenty of other groomers in the area who are more transparent and customer-friendly.

Beautiful dog boutique, original designs by the owner If…read moreyou like a dog looking stylish, this is the best place in the Bay Area You can also get matching sets for you and your dogs Great location and the customer service is kind and welcoming

I thought the store was so interesting so I had to go in and see if myself. They actually have dog…read moreclothes and the lady who owns it has a cute malti poo that she dresses up.

Me and my 10lb Chihuahua are inseparable. One commonality we share is we like our nails short and…read morekeep up with general hygiene. No stinkys allowed!! This is why we love this spot. They're great with animals and their prices are reasonable. I also love the fact that they're true pet people which leaves me reassured that they're kind to pets and always have their best interest at heart. They welcome drop-ins for nails and gland expressions.

I've taken my dogs to this grooming place for many years! Most recently, I have a mini Aussie and…read moreHeidi's does a great job grooming him! Am very happy. with my experience with Heidi's over the years.

Was taking a walk today with Milo my dog and came across pet people. What a wonderful store. I had…read morethe pleasure of meeting. I think the owner she walk with me around the store, extremely friendly and knowledgeable she explained all the different foods. The store literally has everything for your pets needs . What I really like is it was somebody there that could explain the pros and cons. Ordering online you don't get that personalized experience. I believe she said they've been in business 40 years so definitely doing something right. she even said they do special orders, which is highly rare but a great service to have. . I would absolutely recommend if you have a pet to check out the store.

The small business locally owned pet supply store in Campbell suddenly just closed with zero…read morewarning last month. My cat is super fussy about his food and his food is hard to find. Pet People was recommended to me so I checked it out. I went onto their website and omgosh they stock the food I needed! I was so relieved. I saw that they deliver if you are in range and omgosh again! I was in range so I ordered and that evening everything was delivered to my house. It was so great!! This will definitely be my regular pet supply store now.

Beware: I try to hop at local stores. Very nice store and well stocked. However, when I checked…read moreout the marked price did not match the price rung up on the register. The clerk did not honor the marked price and gave me the options of putting it back or paying. While I did pay the higher price, the interaction left me thinking I just need to order things online.

This may be one of the last great local pet store boutiques in the Bay Area. They have the best…read moretreats, food, accessories and supplies from all the vetted brands. I called one day wondering if they had a buddybelts dog harness in stock and they had several! Even colors not available online in various sizes and great selection of dog carriers, harnesses and beds too! I cannnot wait to have more time to come in with my dogs and get them some treats and maybe a new accessory or toy soon when I have a bit more time. Bonus we also got to donate some pet flea treatments our dogs did not like for other dogs too.

My family has been taking our animals here for years. Bruno, our yorkie, who passed away last year…read morewell into his teens was a really sweet little guy and was always treated gently by the staff and Dr Bakhari. When Bruno passed away it was at the clinic (it was his time, he was in pain). They gave us the space we needed with him to say goodbye and made a difficult situation no more difficult than it needed to be. I want to talk a little about their prescription policies, after reading a review about frustration that ELC asks to speak to you directly instead of just sending prescriptions to other places, or wanting to make an appointment before renewing certain prescriptions. It's literally relevant to the phone call I had with them today! My cat Guava has had urine crystals in the past and was put on prescription food, since then he's had no issues. I called in to renew the prescription since Chewy bounced it back to me as expired. They asked me to bring him in to do a check up and urinalysis before renewing the prescription. Honestly, because he's been doing so well, I didn't even think to do that. At first I was like "aw man but he's fine! He's doing so well!" But I thought about it: this really speaks to the level of care they have for our animals. Sometimes we think everything's fine and we only find out it's not fine when it's *super* not fine. It's been a couple years since he was last checked out. If you don't know about cat urine crystals, they can lead to blockages which are fatal. I really appreciate that they want to make sure he's okay. I let them know I needed a week or two to figure out finances for the appointment and they said they could still send my boyfriend home with Guava's prescription food from their office in the meantime. And the lady on the phone was extremely kind and non-judgmental, which meant a lot. They've been nothing but fair to us, kind, and loving to my animals. When Guava had to be checked in for several days back when he had his crystals, they let me come into the back and sit with him while he was recovering, sticking my fingers through the bars to pet his head and give him what comfort I could. So yeah, I get the prescription thing can be inconvenient, but they care, and that matters more to me than anything.

Very friendly staff , but still no answers to why dog is so itchy blood test meds allergie shots…read morestill no idea and it is getting so costly ..I could take her back in again but why?.. I'm at a loss of what to do! Dont get me wrong very caring vets but I just cant afford to keep running test and having no answers..

Our 14yo spaniel rescue mutt Kirby is a very sweet boy who absolutely hates baths, grooming, and…read morebeing left in a kennel. He is a very difficult client, even with some prescribed medical help from our vet. And yet, Maggie is still very sweet and patient with him. As much as Kirby hates grooming, it's clear he's more comfortable once his over-the-top fluffiness and shag is cleaned up. Having a groomer like Maggie we can go to helps with our anxiety of the experience as well. We're so glad we've found this spot since moving to the Bay!

We have coming here for years and love the care and the cuts that we get. I have an older dog and…read moreI loved that she knows his preferences and works with them! Fantastic place and people!

I count on Lush Spaw to groom my mini Bernedoodle. It doesn't matter who is taking care of him,…read moreeveryone does a great job. Love this place because the groomers love all the animals they take care of.

I'm glad to hear that most people have had a good experience here (as I have had at other Lush Spaw…read morelocations in the past) but our first visit to the Santa Clara location was not a great experience and how it was handled was even worse... We took both our dogs in (German Shepherd and a schnauzer) for a bath service and de-shedding for my Shepherd, "Z". I let them know our schnauzer can be bitey with his feet/ears and to take whatever precautions necessary and that Z is pretty good, just very anxious. When I picked them up, the staff mentioned Z "freaked out" when they tried to use the blower and hurt his lip trying to bite the nozzle. I checked his face for some kind of abrasion or cut but didn't see anything. Very long story short, later that night we found he had broken one of his top canine teeth almost in half and the jagged edge was cutting his interior lip. A few rough days for Z (and us) waiting for vet appointments and $8,000.00 later, he had to get a root canal under anesthesia. I understand that accidents happen but also don't feel that Z was properly handled as they could have attempted a different method of drying/de-shedding him, rather than presumably continuing a method that stressed him out. When I first called the manager "Aqua" to bring this to her attention, she was very empathetic and professional but this manner did not continue. She said they would check the recording of his grooming to see what happened. We then played phone tag for a couple of days before she completely stopped answering my calls, texts, and voicemail attempts. This was the most disheartening part for me because even if they had responded saying everything looked fine on the recording, it still would have felt better than literally being ghosted by a "professional" business. We didn't get a call back from her until I called her from my partner's phone, whose number she didn't have. That pretty much confirmed she was purposely screening me. While speaking with my partner, Aqua sounded much more defensive while saying there was nothing concerning seen on the recording and admitting they did not complete the services paid, but ultimately gave my partner her email and the email the owner reviews to further discuss the issue. If nothing was seen on the recording, why wouldn't they have just responded with that in the first place? At least that's how it came across.. In the end, they refunded me Z's bath service (as requested) and didn't bother responding to our email. I really just wanted to advocate for my dog and hoped the management/owners would care that this happened, possibly due to their negligence, but was met with a different interaction. I truly hope they take this experience as an opportunity to further counsel their groomers on proper handling of anxious dogs. FYI - This isn't the first severe incident I've heard about occurring within their business since this happened but can't personally speak on the others.