Went in randomly to ask about their grooming services and get some treats while I was running some…read moreerrands on Santa Cruz Ave. I was instantly greeted with kindness and they were super helpful in answering questions for my babies who have had some bad grooming experiences at other places. I was given options, reassured, and they found time to let me bring them in. Took my babies today, and I was super happy for them! The process was easy for me to drop them off, and they were instantly greeted with happy smiles and love. It took a lot less time than expected, we only did a full bath and blow dry. My babies have never been this soft!!!! Truthfully, the price is more expensive than I'm used to. After today, I really feel that it's worth it! Typically after a grooming session, they come home and are really anxious or sad. Today, my boys came home and were their usual selves, relaxing and playing! Thank you so much to the Bow Wow Meow team!

Beware: I try to hop at local stores. Very nice store and well stocked. However, when I checked…read moreout the marked price did not match the price rung up on the register. The clerk did not honor the marked price and gave me the options of putting it back or paying. While I did pay the higher price, the interaction left me thinking I just need to order things online.

I could not possibly love this place more, and the same goes for my boys, Enzo and Griffin…read more We have been treated so incredibly well at this shop by every employee! The bathing station is awesome! The products are high quality and fantastic. I feel so lucky to be able to come to Ben's Barketplace regularly. Most recently, one of my boys needed a new harness, and Ashley patiently tightened it for him. They're the best!

Friendly service and helpful if you have questions…read more Many specialty and interesting finds for your dog or cat. Like freeze dried rabbit pieces (with fur on!) or rabbit organs for cat food There's more dog stuff than cat stuff which I notice at most pet stores

Yasmine helped me treat my dog for fleas. She examined him carefully and then recommended an…read moreeffective flea shampoo and flea spray. She explained clearly how to administer the shampoo and then use the spray to kill the fleas infesting our rugs and the bed where our dog sleeps. Yasmine was incredibly knowledgeable and explained everything clearly. I felt like I was receiving counsel from a veterinarian!

I came to this pet food express close to closing to buy one bag of cat food for my cat and was…read morerefused. We're completely out, I know I should have came earlier but I found out today and couldn't go any earlier than 8:50/8:55PM. Pet food express closes at 9PM. I understand how frustrating it could be and even downright annoying it is for customers to come and you want to close up shop early. However, posted hours state you close at 9PM. The open sign was still on. The door was locked as I was running up to the door by what looked like two friends(?) who walked in right before me. When I checked the time(8:55), I knocked. Those friends looked at the woman as if to say "someone's at the door", walked away and the woman shook her head no at me. She was with a beautiful, off-leash German shepherd looking dog. She eventually came to unlock the door to tell me the registers/computers automatically turn off and there's nothing she could do at 8:56PM. They turn off before closing? I said I'm really sorry it's just my cats out of food and I just need to buy one bag. I know where it is. She of course said no, but I doubt Pet food express automatically turns off their ability to make sales before closing. I can honestly say I've never done this before (come so close to closing), but I have purchased from pet food express for years because of their excellent customer service, above and beyond hospitality, and pet first mentality. I really didn't expect an employee not to care to help sell one bag of cat food before official closing hours when other employees have almost treated me and my cat like family at my local pet food express. It's disappointing, it felt like a lie for "I just don't want to help you right now so I can leave as fast as possible".

Danny from the sequoia station pet food express helped me with all my pet needs! I went in for a…read morebag of treats and left with training supplies that transformed how my dog behaves on walks. He went above and beyond and told me about brands he likes, was patient as I tested out different harnesses and offered Sammy lots of samples to keep him calm during the whole shopping experience! I ended up leaving with more than a bag of treats but Danny's assistance made every purchase really worth it. My dog is no longer pulling on walks, he's eating a cleaner diet and I found a deshedding tool he actually lets me use on him! Thank you Danny and the entire staff for all your help!

Writing a review on behalf of my husband! We love Pet Food Express and typically get almost…read moreeverything for our dogs there! I wanted to write a review for this location specifically because of the support and care my husband experienced earlier this week when he rescued a 4 week old kitten off the 880 freeway. The emergency vet told him that the kitty had a lot of fleas so my husband's next stop was to go get everything he needed give the kitty a bath. Since the kitty was only 1 pound, we couldn't use any chemicals like Capstar for the flea removal. We had to use a flea comb and take all the fleas out manually! We are super thankful for all the employees there that day that helped my husband pick out everything that he needed for the flea bath and also helping him with the bath when he was struggling! We've never owned a cat before, let alone a 1 lb 4 week old kitten, and it was his first time giving an animal a flea bath. Thank you to all the employees that day helping us rescue this kitty! We are thankful for your support and love during this journey!

I arrived at 9 AM on my break from work to get a heat bulb for my lizard, which is my class pet. A…read moreyoung man was out front who I assume is an employee and he informed me that the manager is not there yet to open up the store. At this point over 30 minutes, have gone by and I'm still waiting in the parking lot for the manager to arrive. Big props to the employee who arrived on time despite his managers tardiness I hope that the manager arrives to work soon before my break is over. Edit: another employee who was very kind, arrived at 8:40 and let me know their opening manager no showed.

I had a grooming appointment scheduled for my dog at 1:00pm on a Saturday, the appointment was…read morecancelled the morning of the appointment as the groomer got sick (which I completely understand). The grooming team quickly worked with me to reschedule the appointment to the following weekend at 11:00 am. We got to the appointment at exactly 11:00 to check in and were told our groomed would be there any minute, so we waited. 20 minutes and still no groomer or update. I asked the person working for an update, she seemed annoyed that I was asking for an update. She said our groomer was in an uber and stuck in traffic and wasn't sure when she'd be there. We cancelled our appointment. After reading other reviews, I see this is quite common with this location and we will not be rescheduling.

Took My Chow Chow ,Garfield, who I adopted two weeks ago, to the Pet Smart Grooming dept in the…read morestore in San Carlos. Groomer did a great job considering that Chow Chows have two coats, a guard coat and an undercoat. I definitely will return.

The rating is for the grooming service. Along with so many…read moreother reviews, we have had terrible experiences here and will not be returning. The management here is needs improvement. I called to ensure our dog would not be groomed by a specific groomer (let's call them Y) because of a negative experience the prior time. I spoke for at least 10 minutes with the manager over the phone to ensure we booked groomer Z who has groomed our dog before and did a decent job. I turn up with our dog at the appointment time and it turns out groomer Y (who we were trying to avoid) was booked by accident by the manager!! It was not a pleasant experience at all to see the groomer with whom our dog had a bad experience with, especially after calling to specifically avoid them (both for the benefit of the groomer and dog). We did not go ahead with the appointment, which was a waste of time as well. Unfortunately this was not our first unpleasant experience with this PetSmart grooming, and as such, we won't be returning unless something substantially improves.

This place is an absolute gem. We are just getting started and had some questions on what to get…read moreand the staff were extremely knowledgable and helpful. There is a great selection of supplies for both chickens and other birds. We were able to find everything we needed and my kids enjoyed seeing the chickens and chicks. This will without question be our new go to feed store.

Easily one of the best feed store I've ever been to. Best In the Bay Area hands down…read more Lots of parking. They breed their own chicks in house which is a huge plus as you get it straight from the source. You see the walk through of the roosters and hens as well, literally the parents of your birds and they're all extremely healthy. The hens are also labeled and you're given a zoo-like biography of each breed which is amazing for those starting out + for kids to learn. They have all sorts of breeds, literally breeds I've never even heard of. The hatched chicks here are given mareks vaccination in house + sexed at birth for most breeds except silkies and a few others. I love how the staffs make themselves known but just let you wander and live in the moment without breathing down your back. The prices for feed and items are overall pretty good, items are labeled for the most part. Selection is huge. Many of the items are not priced with a label so they are just ignored and not bought as you can tell by the dust. One biggest drawback here that made it 4 stars instead of 5 is the lack of pricing on some items and the chicks/pullets. Nobody has time to ask for pricing for each individual chick and the staffs don't have a list, they have to check manually for each on their register which is insane. Maybe the store management is too lazy to put the pricing? Maybe they priced chicks differently per customers? Who knows. Luckily the pullets has a pricing sheet and the staffs were amazing about it. Overall, I'd take your family here to buy farm item, feeds and learn about the breeds. If you have time to spare, you can ask about pricing for each or just buy elsewhere.

Stopped here to get some pet pain relief for my dog, and had the pleasure of being helped by Katie…read moreA. She was very patient and knowledgeable and helped provide me with different options and recommendations without pressuring me into purchasing any specific item. So grateful she helped me! I usually go to purchase dog treats, but was surprised at the breadth of knowledge that Katie had on the products.

Today I went to use the vip pet express service , not only it's expensive, long line, not organize…read moreand rude customer service! VIP pet service basically run with no consideration of how it should work and. It does not care about pet are at stressed when waiting in a long line ! There is no line for nail cut because it takes really long time. There is no other line for service for people who do not speak English and hold up the service! So it takes about 40 mins to get a shot! On top of it, it is expensive! The girl is so rude basically telling me that is too bad! I have an old cat who is stressed out ! After 35 minutes waiting , my cat is not good at all! Pet food express wants to sponsor bad service to ruin its reputation! I will just go shop at Petco instead!!

This review is for the Petsmart store…read more It's bright, spacious and with a big parking lot. This is one of the bigger Petsmart I've seen. It's not too crowded so it's nice to let my dog scroll through the isles. Staff is friendly and helpful too. During holidays, they have free for pawrents. Good place to come buy any products or toys for your pets.

Amazingly Customer Service & Quality Pet Care at the hotel//daycare!!…read more The hotel staff is the best, and treat my baby as one of theirs. You can watch from the surveillance video to see how they are interacting and playing with the other pet friends. I always get a full report from the staff when picking up Tiger! The storefront carries all of our favorite brands, I just wish they had more deals and specials on brands other than their own!