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    PetSmart

    2.5 (283 reviews)
    Closed 9:00 am - 7:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    This is how they cut dogs.

    I do not recommend all of the people at their grooming service. We've had some negative experiences with our dogs. Recently we went in and they did a horrible job on my dogs. Just look at what they did to her stomach! They straight up shaved it in a horrible way. Just took the razor and carved her up, luckily there didn't seem to be any blood. We also paid extra for the deshedding, and it was clear they didn't do that. Manager got back to me, but then had an employee handle it with the options of a refund or coming in to fix it. I took the refund because tell me how you fix this?

    Injured kitty nose
    Amanda T.

    If you can make an appointment here for your kitty ahead of time and your cat is not feeling well, do it! This place has very good vets / techs that are really sweet, caring, and experienced. One day my cat was walking around and I never noticed why his nose was super red (flesh missing on the bottom of his nose). Once I did, I thought that my other kitten scratched his nose off. However that was not the case, I made an appointment to get his nose checked (my cat mom instincts) instead of trying to heal it on my own. I'm glad I listened to my gut and made an appointment here, I can't remember the gentleman's name but he is an experienced vet of 28 years and an older man. He looked at my kitty's nose and said that it is a "eosinophilic ulcers or indolent ulcer", I had no clue what that is and never heard of it. He advices me to give my cat a steroid / antibiotic or it's up to me to let it heal on his own. I made the tough decision to get the antibiotic out of fear my cats nose getting worse or infected. It was the best choice I made for my kitty, immediately 2-3 days later my cats nose heeled and he's back to being a healthy happy boy! Thank you to the vet of 28 years experienced who helped me. Hopefully I can come again if I need assistance or live closer to come here as well!

    After
    Amy W.

    Miso had his first grooming appt with Weyla. My pup is a rescue mutt so I wasn't sure what type of instructions I should give for his first hair cut. Weyla has an artist eye and gave me her suggestions and they were exactly what I had in mind. Miso can get nippy when nervous. She told me she just took a break and calmly explained to him she was trying to help. That's the type of patience I want in my groomer. Omg he went in looking like he was living in the jungle his whole life and came out a new dog. Thank you Weyla!!!

    Photo taken immediately after walking out of the San Carlos location
    Jenna H.

    I wish I had read the reviews prior to coming here -- I deeply regret taking my dog for a haircut with Israel at the salon. I knew my dog was starting to get tangled because he had to miss a trim as a result of a difficult recovery after mass removal surgery. I knew going in that he would likely need to be shaved since a lot of groomers don't want to bother with spending additional time brushing out. Unfortunately, my cocker spaniel was completely shaved excessively short that he ended up looking like a beagle afterward. The ears should've been kept long -- they weren't even tangled at all as I comb them often. There is no reason a cocker spaniel should ever look like that even if the rest of the body is short. It wasn't even well done, and my dog was left bald with grinch toes, thick old man eyebrows, and a choppy uneven face. I took him home and finished the groom myself to make it more even and not like he just had the worst haircut of his life. He also left with cuts on his ears and a massive gash on his chest got infected and required veterinary attention. I typically don't like to make a fuss over things like this, but I just wanted to share my experience if it meant I can save someone else from going through this as well.

    Puppy after bath at PetSmart
    Keri V.

    Israel did such a wonderful job bathing, drying and brushing our pup. We dropped him off very smelly and they returned him in the best shape we've ever seen him! Also, we dropped him off 7 hours before his grooming appointment to play at day care and the grooming team picked him up and dropped him back off at day care. All around a 5 star experience and we will be back monthly!

    Megan S.

    The Petshotel in San Carlos restored my faith in Petsmart! We had the absolute worst experience at the Daly City location so we were cautiously optimistic bringing our girl Riley to Petsmart in San Carlos for daycamp. The staff went ABOVE and BEYOND for Riley. They gave us a detailed play by play of her time there at daycamp. They showed us pictures and even put a birthday bandana on her and a cologne spray. They also gave us a very special pawgress report! The staff is friendly, knowledgeable, and most of all, loving and kind to your pet. Riley loved everyone during her stay and we are so thankful for all the staff. We will be back!!

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    5 days ago

    Technicians Dr and other staff all gave misinformation, did not properly vaccinate my dog and were rude.

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    1 year ago

    Great store and offerings. I always find our favorite dog food, Just Food for Dogs! Highly recommended.

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    4 years ago

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    1 year ago

    Grooming dept. the price you pay for in return with excellent service with excellent customer service

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    2 years ago

    An absolutely horrible experience - never ever going back with my dog... painful to even look at him after this "haircut".

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    Page 1 of 8

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Homeless Cat Network manages the Adoption Center at the San Carlos location.

    Mentioned in 3 reviews

    Read more highlights

    Woofs and Wiggles Dog Daycare & Boarding

    Woofs and Wiggles Dog Daycare & Boarding

    (57 reviews)

    My dog Dino LOVES Woofs and Wiggles. Would HIGHLY recommend to all. I have worked in the dog…read moredaycare / boarding business before for over 5 years and I can say that this place is truly a GEM! My dog has been to many daycares and has had a couple complaints about humping or bothering other dogs. (he has been neutered since a puppy and has that dopey playful like puppy brain even as an adult). But they have never complained about him or told me he was bothering others dogs etc... He gets so excited when we get a few blocks away because he knows he is going to Woofs and Wiggles. Drop off is convenient, easy, and walk in welcome ! I love that we don't have to schedule for daycare as I live a busy not set schedule work life so I usually don't plan daycare days in advance like others can. In addition Johnny is always so welcoming and they feed my dog his breakfast/lunch and tell me that he eats it too. I also love that they spray the floors when dogs go potty (most places just mop which just spreads the potty around). Thank you Woofs and Wiggles for being such a safe, fun , and reliable place for my pup!!

    Red flag, they need to do a 6 hour long trial. Why? My dog was accustomed to other dog daycares and…read moredog parks. When I came to get my dog, from a distance, I saw him cowering from staff. Then, they quickly swept him away. I talked to the main guy, and then my dog was conveniently brought out again and looked excited to see me. Over the next several days, if I left him in the car for a few minutes, he would be shaking with fear. He also became scared of brushes. Previously, he had loved being groomed, and I would give him a bully stick. He would not even accept the bully stick. I had to switch to a comb and still give him frequent breaks and pets, and he still would not take his bully stick. Months later, I got him back to his old routine. I am extremely suspicious of this business and cruelty to dogs.

    Andy's Boarding Place - Shinji in paradise!

    Andy's Boarding Place

    (147 reviews)

    We've been using daycare and boarding services with Kevin (owner) at Andy's Boarding Place for our…read moredog, Shinji, since early 2022. We were looking for a facility and caretaker that particularly screens each dog, maintains a controlled "home-like" environment with open play and was accommodating to dietary/health/general needs. The screening process was strict but with good foundations, our dog passed with flying colors, and it's nice knowing the rest of the boarding family has done the same. Funny enough, Shinji was so attached to Kevin that he chose him as his human pillow during his initial overnight trial and that's when I knew he found his new "buddy and happy place away from home". Now he recognizes the drive and arrives with cries and wags even months between visits. Shibas come with great quirks though, and it was a blessing that Kevin welcomed ours with no judgment. Shinji is very play-driven and uniquely has a silly preference for doodle and herding dogs, and there is no shortage of those among a diverse range of family dogs in Kevin's boarding family. Kevin operates independently and it amazes us how open he is with communication and concerns while caring for his boarding groups at the same time. We get many videos and texts while we are away, and we are always confident that our dog is in great hands.

    Kevin truly cares about the dogs that he takes care of here and it shows in every step of his…read moreprocess. We were evaluating a new doggie daycare provider and came across Andy's Boarding Place. Upon contacting him, Kevin walked me through his thorough evaluation process to ensure that our dog would be a great fit for this place. He wanted to make sure our dog was comfortable as well as the other dogs that were already boarding there. Since our dog is super social, he had no issue with passing the eval and we were able to get him set up with daycare right away. You will do a 1/2 day of daycare first before you can start leaving your pooch here all day or doing a boarding session. Kevin's prices are very reasonable and he is very responsive via both text and email. We get plenty of pictures of our dog throughout the day and whenever we have a daycare/boarding need, we can just email him and he is very accommodating with our schedule and our needs. Kevin makes sure that our dog never gets any food that is not approved by us and will feed the dogs at scheduled times, separately. For boarding, the dogs get to cozy up directly on a human bed, which makes them feel like they are at home.

    Vicki's Little Rascals Doggy Daycare Ranch - Enjoy freedom, Rascals!

    Vicki's Little Rascals Doggy Daycare Ranch

    (52 reviews)

    If you're looking for a daycare where they truly treat your pet like their own, then Vicki's Little…read moreRascals is the spot. Our mini golden doodle has been going to Vicki's for 4 yrs and it's the best decision we ever made for him. He can't wait to see his doggy & wrangler friends every week and the ranch is a doggy heaven. A few standout things to note: *Vicki and the wranglers are extremely professional and are true dog lovers. *The pickup and drop-off service is really convenient, especially if you have an early start at work or need to go into the office. Our dog absolutely LOVES pickup and drop-off. He sits by the window waiting for the van to pull in and then is overjoyed when the wrangler comes to the door. *Our mini golden doodle always (and I mean always) comes home happy and tired. The ranch provides a space for our dog to run around and socialize to his fullest. *Quick communication and easy tools to schedule & message. Whenever we have a change in plans or need to drop a quick note, Vicki's team are quick to respond and always look to provide solutions or collaborate. * A special extra thing they do is celebrate birthdays and holidays. The pictures are SO cute and the dogs all genuinely seem happy when they celebrate.

    We LOVE Rascal Ranch. It is the absolute best dog day care in existence…read more First, I love that they pick up and drop off from our home. The convenience factor of Rascal Ranch is very high. I get our pup dressed in her harness in the morning, and she's picked up between 9am - 11am dependent on the day's schedule. Second, they put a huge emphasis on safety which provides great peace of mind during the day. Third, our crazy, rambunctious Vizsla is actually tired when she gets home every day. It's usually enough tiredness to carry her through the weekend after a full day of ranching. Vicki and her team are incredibly professional, the pick up/drop off is seamless, and they're very helpful if I ever need to cancel or recheck Lena ranch day. Plus, I get adorable pictures of Cinnamon and her friends uploaded to a Google photos album every few days!

    Uncle Pawpaw

    Uncle Pawpaw

    (76 reviews)

    We boarded our 4-year-old English Springer Spaniel, Dior, at Uncle PawPaw for 5 nights -- his first…read moretime ever being boarded -- and Roy was absolutely amazing. From day one, Roy made us feel completely at ease. He sent daily photos and videos of Dior having the time of his life with his furry friends, which was huge for us since Dior never really got to socialize like that before. Seeing him so happy, relaxed, and genuinely enjoying himself made all the difference. Roy clearly loves what he does and treats the dogs like his own. We couldn't have asked for a better first boarding experience and will 100% be booking again. Highly recommend to anyone looking for a place where their dog will be truly cared for.

    I had a rare chance to travel and needed to board my Corgi/Australian Cattle Dog, Poppyseed. I was…read moreso nervous and scared to leave her alone with a stranger and it is the first time she's been boarded without her sister, who passed last March. But WOW!! Roy at PawPaw is truly amazing and the only person I trust. I came home to a beautiful, clean and better dog than when I left!! It's like she remembers her early training again-- she sits on command, is quiet on command (now HOW did you do that??!!) and is just perfect!! Holy cow!! Roy sends pictures and videos every day so you know that she is safe and happy. I loved seeing her "tucked in" at night with the other pups. I don't trust anyone else with my dog other than family and Roy. Thank you for taking such great care of my dog. I appreciate it more than you know.

    PetSmart - petstore - Updated May 2026

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