I was in need of a litter restock. I put in an online order and within 20 minutes, I already had an email confirmation that my order was ready for pickup. I stopped by later that afternoon and as soon as I walked in, the girl at the front greeted me warmly and asked how she could help. I told her I had an order for pickup, which was waiting for me already behind the register. As I had two bags of litter, my plan was to carry one to the car and then come back for the other but the girl offered to help me carry it out to the car right away. Great customer service, easy pickup experience, and I also noticed that the interior of the store was very clean and well maintained. read more

Really helpful team here! My senior cat needed some TLC after an overgrown claw issue left him with some wounds in his paws...and of course I was stressed out about it all. Anxious cat mom that I am. I called ahead looking for paper litter and they listened kindly to my explanation of what happened... (with the patient hollering from his crate the whole time and making his displeasure well known)... and walked me through exactly what they had. I went in later, after dropping Mr. Complain-y Cat at home to start recovering, and they were great in helping me gather up everything I needed. Parking lot can be a little bit narrow to get in and out of but totally worth the visit. Very nice folks. And El Señor Senior Gato Gordo is healing very well. read more

People here are so nice and helpful! It's great to be able to support our local businesses and have it be a great one as well!!

I've come here twice in the last 3 weeks, since we got our rescue puppy. I've had only wonderful experiences here! Each time the team members are helpful, attentive and conscientious of best quality/value for purchases. So glad to have this store close by! read more

Excelente experience washing here. I rolled on poo a couple of times so this place was super helpful to clean myself. Customer service was always good and they didn't mind me screaming because I don't like getting washed. Will always visit when in the area. 5 bones! Woof! read more

Pet Food Express - Pet Stores Near Me - Belmont, California

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Called 20 minutes before closing time and I asked if they had a certain product in store. The person who answered the phone was super nice & happy to check for me. They did have what I was looking for. When I walked through the front door I was greeted kindly and asked right away if I needed help finding anything and guided me to the area where I was shown my item. I do wish they sold Rx pet food, however I will be going back to browse as it looks like they have a lot of good stuff for sale. read more

This is a wonderful store.Everthing your pet needs.Employees here are really nice .They have a nice parking lot.

Mia and Carlos were very patient with me while I tried to figure out what to purchase for my puppy. They suggested some great toys and food for my Frenchie. What I really loved was their energy and how engaging they were about my dogs needs. They didn't just suggest one thing and walked away from me, they made sure I had what I needed for my little guy. This store had the fam vibes I like so I will def me back :) read more

Great place to find the right food for your dog/ cat Expert Personal service and great healthy treats. My dog's favorite store. He gets really excited to come shop and get food and snacks. Thanks to Kelly's care! read more

Very friendly staff. We are aren't dog owner, buttook our daughter's Labradoodle in for two self service washes and was helped setting up by a young man both times. read more

My friend recommended Pet food express to us it's so convienen love being able to wash my big dog and have everything I need on hand. The team is so helpful and knowledgeable. April was so great at getting us everything we need for our dog. read more

Unbelievable. So I buy a dog collar two days ago that I had to return. They only would give me store credit without receipt even though I used my cc ( other stores give full refund on cc). Then I find out they only gave me store credit for half of what I paid for it! Their explanation "we have to given you the lowest price since you don't have receipt'. WTH. No wonder the store is always empty. They will never get my business again! read more

Love PFE! Ever since I switched my animals' foods to PFE products, there has been a noticeable improvement in their health. I like this store in particular because it has a nice clean layout and some of the friendliest employees. Thank you to April for helping me find the food and products best suited for my pets' needs! read more

Angelique was SO HELPFUL. Learned so much about cat nutrition. Greg had such great hospitality and great humor. Had to take a selfie!

I only shop at Petfood express - their employees are always SO helpful and knowledgeable. Huge shoutout to April for recommending healthier treats and open farm dog food for my babies sensitive tummies! They're allergies have drastically decreased and my babies have happy bellies every day! read more

This location is stocked with all of the goodies my golden enjoys. The staff is always friendly and ready to answer any questions I have. I really appreciate not being followed and asked many questions while I'm shopping unless I specifically ask for help. Also they offer pretty awesome deals on training treats :) me and my doggo love it here! read more

To be honest, I like Petfood Express as far as company pet stores like Petsmart or Petco. More than anything I actually like local mom and pop's store than the mass produced chains store. But in Belmont. The one that is a pop's store closed about three years ago. I only have these options and my go to place is Pet food Express. I like this one and the Burlingame one in particular. Not loving the Millbrae one at all but that's another review for them. This one is closer to home and I have always been treated nicely here. I spend over roughly $200 to $250 each time I come in here which is once every week. As a dog trainer and boarder. We provide the best food and training treats for our clients. I have never have any problem in this location and I been here for years. The manager here have suggested many kind of food for my elderly dog too but at the end what work for her is Farmer dogs. However her help didn't go unnoticed. It helped my other clients on what to feed their elderly dogs. So now they come here. They always have things you need in stock. So I have no complaints and it's nice to have parking space available here. Prices are normal and some are reasonable and some are expensive. Certain treats I will get from some other place but I love their B4G1 free deal. That's worth coming in but these deals are not offered for delivery. Just FYI read more

This is our go-to pet store for dog food and treats. They have an impressive selection of different brands. Good value and friendly staff. read more

I had the most amazing experience the other night at this location. Somebody had abandoned a dog where I work and I brought him to the dog wash and the staff helped me get the pup cleaned up and were so helpful with all of my questions. They made sure I was grabbing the best products to help me get situated and gave me tips on making introductions to my dog at home. It was close to closing time and the employees named Michael, Alyssa and Angelique all were so nice and made my experience all so smooth and helped me... I am for sure now only a pet food express customer as I was so impressed with my experience. read more

Thank you, PFE Belmont! YOU saved the day after I had a super irritating experience at the Millbrae location on the 28th of November. Easy. Called from the Millbrae location and made an appointment! Wow! How easy and organized was that! Showed up. Washing my dog. Dried my dog. Happy to have clean dog. Apparently, I was rudely told my Stephanie S. that the Millbrae location is dog washing policy has changed...don't think so. Cuz if that was the case, then why is Belmont and Burlingame requiring appointments? Anywhoo, thanks to PFE Belmont for making the effort to be safe during this pandemic! read more

Pet Food Express - Self dog wash - Pet Stores Near Me - Belmont, California

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If you have lived in Belmont a while, you'd know that this building used to formerly be a Blockbuster. Fun fact :) . Now that it's a pet store, it has a different type of clientele, the furry kind. I go here for more specialty cat needs. Everyone who works here is approachable and full of knowledge. Never left feeling like I failed my pet. Will be back and look forward to it. read more

This review is long overdue. Pet Food Express has been my number one spot for all of Bob's (my dog) supplies and dog washes. There level of service is first class! Very knowledgeable about all their products, including general care for your pet, they're not pushy, and genuinely care for our furry friends. The place is always organized and clean. I wash my dog there at least one month and they make it so easy. Thank you to the entire team at Pet Food Express and we will see you soon! read more

Pet Food Express - Bob - Pet Stores Near Me - Belmont, California

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I'm surprised this location has such great reviews as I have experienced terrible customer service every time I have entered. Despite there being 4 staff members there today, I was never greeted. It has been the same on previous occasions. I am never asked if I need assistance. The last two times, the same young male cashier has helped me. I have a bag in my basket and he basically ignores the bag, leaves all my items on the counter/in basket and checks me out without a word other than to tell me my total. I am sorry. I find this incredibly rude. Today I asked if they don't bag anymore as I am juggling my dog, the payment terminal and trying to bag my items all at the same time. All he said is only if he is asked. Is this the new PetFood Express policy?! This isn't a location I want to frequent any longer. Why support poor customer service and a disinterest in helping customers in a retail setting? read more

Best customer service! Took my very picky pup in to try some new treats, the reps at the front were so helpful and let Honu try smelling and tasting many treats until we found two he loved read more

We've seen this place time and time again as we drive by but have never stopped in. So glad we finally did. We went on two different occasions and had different folks working. they have all been above and beyond with their service. Talked us through everything and offered some super great advice and perspectives. This store is clean and has tons of options. We will be back for sure. read more

By far the best pet food express location in the peninsula! placed an online order and they gave my dog a sample of the kiwi kitchens venison freeze dried dog food! This location is absolutely amazing! read more

Pet Food Express - Pet Stores Near Me - Belmont, California

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I had to leave a very positive review about my interactions with the folks who work at this store. I just adopted a dog last month, and I have gone in here not knowing what to get my dog and everyone's been so helpful and knowledgeable. Every interaction I've had has been great! Thank you. read more

This Pet Food Express has a parking lot (yay) and it's also attached to the Walgreens plaza next door in case you need to park there or run other errands. I actually came to this Pet Food Express because they were the only ones who had this one particular kind of cat food in stock (I think there is currently a shortage with that particular cat food so I was really grateful to find anything in store). I found out by checking the inventory online at the Pet Food Express website so that was great! read more

This store is in the spot that used to be Blockbuster Video and is a nice edition to Belmont. I have two little fur babies so I'm always looking out for new store's to spoil them with treats and this one is a decent size and what I love about this place is they have the largest selection of healthy foods for your little furry friends. For the opening of this store I was mailed a special discount card which included free Cat Treats, 20% discount on my entire purchase and a free self service pet wash. The pet wash is great for dogs but I seriously couldn't imagine taking my 2 Cat's along. One is Bengal and loves water but the other will scratch me and everybody else in the local vicinity to pieces before getting anywhere near it. Plenty of parking nearby and close to all of the other local stores so you can get multiple chores done at once. read more

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Love!!!!! love, love this place!!! from the moment you enter the store the staff is the best there is in the area. They are pleasant, knowledgeable, helpful and friendly!!! I truly enjoy my visits/ and washing my 15yr old English Cocker Spaniel. Thank you!! read more

I came here just 30 minutes before the store closed and as soon as I walked in, I was immediately greeted by a friendly gentleman named Frank. It was my first time at this store as I'm a new dog mom and went in here pretty much clueless. Frank was extremely helpful, patient, and knowledgable about the product there. He even helped me load my car with a heavy bag of dog food. Overall, I had a great first experience here and will definitely be back. read more

My favorite place to shop in the San Mateo area - the staff is helpful and professional, and the buy-3-get-the-4th-free deal on our dogs' food keeps me coming back! read more

I went to the Belmont Pet Food Express looking for a particular brand of frozen food for our finicky cat. The website said there was 1 container available but it was gone by the time I got there. An extremely helpful and delightful employee named Mariah offered to call other stores in the Bay Area to locate the food. Unfortunately there is none available in the Bay Area. Instead she offered a few alternatives from the same brand that she said we might want to try with our cat, and almost unbelievably, she didn't even charge me for them. What an amazing employee Pet Food Express has in Mariah. She is an absolute treasure and one of the reasons I will always return to Pet Food Express. read more

I was BEYOND impressed with the customer service at Petfood Express in Belmont!! I kick myself for not supporting them earlier in my pet years. I've been a cat owner my whole life and a newly dog mom as well. The staff are very knowledgable helpful, and personable. I've inquired about the Pet Washing station and they said they were willing to support (but they cannot put hands on the animal, which is so understandable) in my first dog bath! Its rare to have such great customer service in retail stores these days. The Pet Food Express store really exceeds my expectations, everytime. I really hope the manager of this store reads my Yelp review because their staff are gems. THANK YOU! read more

I have been going to this PFE for a long time! The employees working there are so awesome, their customer service is outstanding! They are knowledgeable on the products they sell, always helpful! Many times they have recommended me on foods for my fur babies and every time it was a great recommendation. I also like the store's commitment to the community and many animal charities. I took this picture this morning in front of the Belmont store! Thank you for taking a stand and for caring! read more

Pet Food Express - Pet Stores Near Me - Belmont, California

A hidden gem! I was passing by the area looking for a good pet store and stumbled across this place. I was able to find cat food and a toy for my little feline friend. Staff was kind and helpful. This one guy (I think his name was Harry?) was particularly helpful. He recommended a great brand of cat food. read more

My pack and I have been coming to PFE Belmont for years. Whether it's buying top quality food or giving them baths, we have always been treated like family there. My pack are always greeted with smiles and offers of treats. The staff genuinely want to know their names and some have come to recognize them by name now. When a member of my pack needed some new food to address his pancreatitis and other members needed a change of food to address some allergy issues, the staff at PFE recommended a new brand of high quality food. Since then, our packs have been totally healthy and their skin allergies are under control with their new food as part of their total health plan. Thank you PFE for your presence in the community and provided such a vital service to our pack members. Cheers to you all. Joey, Mocha, Luna, Emma, Yoda. read more

The workers here friendly and they always try to help you. I take my dog here for their self served wash, and the area is always so clean. Good job guys! read more

Had a positive experience there great crew everyone seemed to know their stuff just a great experience

I see I am not the only customer that has been treated rudely by this store's staff members. Validation they have bad customer service. I was prescribed a renal failure diet for my 3 yr old dog last November and came here to get the just food for dogs. The staff was rude every time I shopped there. There is friendly and helpful and there is rude and unhelpful. My dog passed away in November. I stopped shopping there until I got a puppy in March. The Redwood city location (which is not rude) recommended a puppy food. I began going on semi weekly to get puppy food. A pet sitter who I worked with gave me a vip card to use there. I had problems activating it online and a member at the corporate headquarters helped me on.the phone set it up. The staff members at this location were rude when I presented it to them and after a month they began asking me to show my identification with the card to get the whopping 10% discount. This was after I had spent hundreds of dollars in the store since November. On the last visit I was told if I couldnt shoe my i.d. I couldn't get my 10% discount. I left the i.d. at home,. What a stupid policy. The staff enjoyed denying me the purchase. They made it very obvious hey took pleasure in stressing a customer out who was trying to buy food for their pet. I left this store. On the way out of the store the staff member condescendingly says... "have a nice day" .. was very fed up with all the previously bad treatment by this store staff so I called the nonexistent customer service. No one answers the phone. I called three times and only got voicemail. The next day I get a call from a rude security person. So I am sure this staff members were covering their rear ends because in my voicemail I said they should be fired for being so rude and condescending. I called the redwood city location that day (who were very nice) and the associate said, and I quote, "Sure, come down here we dont make our customers show i.d. fir the discount" end quote. The next week I shopped at Redwood city for food the young girl asked for i.d. for the 10% discount. What nutty policy. I signed up on the internet with their cooperate Headquarter manager and I have to show an I. D for a 10% discount. I am really disgusted by this store. I let her know I will not shop there and wont recommend this to friends. The next day guess who calls. The security telling me not to shop three and I'm trespassed if I do. Bad company. Here is the bottom line. If you complain to their cooperate HQ you are sent to a security not a customer support line and you will be made out as the bad guy, So in other word, they get away with being rude and condescending to the customers. I will not recommend this company to any friends ever again. There are more helpful, customer service oriented stores with real customer service that accepts feed back and criticism and doesnt send you yo the security and turn it around so you are the bad guy. How disgusting. I had the Same multiple bad experiences as the other yelp commenter with not being offered a bag. No hello upon entering the store and no thank you for spending my money there. This store is the worst. read more