Customer service by CHRIS was above and beyond. Will definitely return for my other petsread more

Great service and friendly staff member. I will be getting a new puppy. I went there to ask for…read moretheir samplers and bought some dog food and treats. Hopefully my puppy would like the recommendations. If you are a new pet owner like me, you can also ask the cashier for a list for new pets. It's like a checklist to make sure that you bought all of the essentials for your puppy/kitty.

Amazing service for my first self grooming of a client's pitbull. The staff was informative,…read moreaffable, and went above and beyond!! I felt confident grooming the dog with the instructions I was given and they even checked in two times during a 25 minute wash and dry. At the end of the groom, I forgot a brush and shampoo bottle inside the store. An African American man with glasses and facial hair in a Petfood express uniform noticed this. While I was loading the pitbull into the car, he brought them up to me. Next time I come by I hope I see him there so I can drop him a tip! I appreciate the extra effort and attention to detail that this store brings to their customer service. Sincerely, thank you!

I absolutely love the Millbrae Pet Food Express! From the moment I walk in, I feel so welcomed--it…read moretruly feels like family. The staff is incredibly knowledgeable about pet nutrition it is so helpful especially because I have four dogs with different ages and nutritional needs. Von and Isaiah always go above and beyond, but honestly, everyone there is so helpfull, I never feel lost or unsure about what I'm buying. You can tell they really care, not just about the animals, but about the people who walk through their doors. Hands down the best pet store--I wouldn't go anywhere else!

Beautiful store. I drive past here but decided to check this place out for the first time. Dina was…read morevery helpful at the cash register. sorry if I misspell her name. She is a wonderful staff and I could tell have passion for animals. They even have some samples you can bring home for your pets so you know what they would like. They have a vet clinic that comes here every Saturday. I think if my cat needs his shots, I will come here to check it out.

I stopped by to pick up my pup's favorite cheese crackers and couldn't resist browsing. While…read morethere, I found the cutest little plush toy that I knew my pup would enjoy--well, for about five minutes, as he's only excited about new toys for a short while before they head to his overflowing toy box. (I really need to upgrade to a bigger one!) The selection here is always fantastic, with something for every pet. The owner is friendly as always, and the holiday-themed items make it easy to spoil my pup and his buddy with special treats.

About a month ago i had booked a grooming appt with Dublin and 2 hours before my scheduled appt,…read morethey called and said they had to reschedule me for the following week. That did not work for me, so I started checking availability within 50 miles.... San Bruno came up. When I got there Jade greeted us and listened to my dog concerns. She recommended the Soothe & Repair add on and I'm really happy we did it. After an hour I got a call that my dog was ready for pick up. When I got there, she was in a kennel all cleaned up and Jade was jumping around and I could see my dog happily mimicking her. Jade was wonderful and helpful. She seems like she likes her job or just really likes dogs :-). My dogs skin was less irritable and she was not scratching for at least 2 weeks. .....Today, we went to another Petco closer to home and were not pleased at all! We will be making the trip across the bridge from now on.

If I could put 0 stars I would ! We are sooo disappointed we booked our appointment for our 2 dogs…read moreat 8:30 we got there 8:15 when we arrived they said someone was coming we waited until 8:50 and no one showed up we left and we decided to call back to see if maybe maybe they would take us in a little later the girl said her groomer wasn't there yet It was 9:15 when we call back l . We usually go to petsmart this is the first time we went to petco I regret that decision we never got a message to reschedule or a sorry notice atleast . Very disappointed!

I been to this store many times. I felt like this place had been most helpful compared to Pet Club…read more I was trying to get a crate for my dog and Pet Club wasn't helpful at all. At least this store, someone helped me in the past. I bought a cat tree here as well. The price was clearance since I adopted a cat for the first time a few days ago. Javier the manager was very helpful today for me. It made my day even better. I didnt catch the cashier lady name. She was nice as well. She helped me look at the cat tree that if it can hold a 13 lb cat, it can hold upto 40 lbs. Overall, a good experience here.

Attention Executives: went into your san mateo store to exchange some Top Paw female diapers for an…read moreextra large size. My dog went into heat today. I had a size large. It was too small for her and went in to exchange for XL with receipt. Manager said she cannot take the exchange because the package was open she said on the back of the receipt it says, it has to be unopened. We turned the receipt over. You can't even read it. It is so faint not legible. No apologies at all, Petsmart your a big business with local customers, please consider changing your policy and make sure your customers can READ the back of your receipts. I am an unsatisfied customer. Petsmart you need to do better.

There are loads of other 5-star reviews and I agree with everything in them. Scout's House is…read moreobviously a labor of love that just happens to be a business. The individualized attention to your pet is truly unbelievable. Detailed personalized reports, video tutorials for your pet and starring your pet, thorough pre-briefing and de-briefing with every session. I want to add creativity and determination. Lots of people think they have a stubborn dog, but Andrea let me know my dog truly was a grand prize winner. Elfie went on strike multiple times during every session, but she met her match in Andrea who never gave up figuring out ways to get Elfie to use that right forelimb. She even put a hair scrunchie on Elfie's snout so she would instinctively bat it off to work that range of motion. And instead of being frustrated by my stubborn dog, Andrea just loved her all the more for it. In spite of Elfie's resistance, she always walked a little more each week. And now, several months after Elfie graduated from PT, she is racing around like a puppy, going on longer walks and playing with more joyfulness than before her injury and surgery ever happened. For that matter, I should mention Elfie was referred by Lenity just next door, where Dr. Carlson performed the surgery on Elfie's shoulder. It was so convenient to have that partnership between the two. Thanks so much to Scout's House for everything!

We took our 6-year old Portuguese Water Dog, Mila, to Scout's house for several months after a…read morebilateral TPLO surgery. Everyone at Scout's House was wonderful! They were very knowledgeable, provided effective exercise plans, and great instructions for us on how to work with Mila at home. Mila has great range of motion, and she's rapidly building strength in her back legs. On top of all of this, they kept it fun - Mila was always excited to meet the team and go inside. Highly recommend if you are looking for good recovery support!

I've been to a handful of different Costco's before, but I've never seen this new coconut biscuit…read morefor dogs. I actually wanted to try it, but I was sad to read the ingredients had blue and yellow dye in the product. My dogs are getting older now and I don't let them have artificial flavors and they don't mind eating actual real foods That aren't dyed. Everything was clean and nice and organized at this particular place, and the parking lot was easy to access. Although the Panera in the back as well as the chipotle in the other plaza were a little cumbersome to get to or maneuver between two different parking lots and the flow of traffic. Lol.

My sister just got a guinea pig from this god awful place and the highly untrained employees said…read morethat the two we got were both regular, absolute bull crap. One of them turned out to be a fancy one that inherently have seizures and recently died with nothing we could do. A while back we took her to the vet because or a red eye and they gave her a full examination and said she was completely fine and healthy, more BS. This is the second time I've been tricked like this and I'm so absolutely fed the hell up with these untrained employees not being able to recognize a difference between animals breeds due to severe lack of training. I will most likely be raising my concerns with animal rights boards and organizations such as PETA to hopefully call out you and other organizations for failing to provide the proper information needed to care for these criminals and I will not be returning

TLDR: Reasonable prices - priceless service and advice…read more Have been shopping here for years and only have a 10 gallon freshwater tank but love it. The kids love coming to the shop and helping take care of our fish, snail and crayfish. Staff is wonderfully helpful.

I called ahead to see if Ultimate Aquarium had horned nerite snails for my opae ula red shrimp…read moreaquarium - they did! I had tried other stores and they were either out stock or did not carry these particular snails. Also needed chaeto algae - they stock this as well. Very professional and knowledgeable service team - thanks Ultimate Aquarium!

We spent a couple of hours perusing through the exhibits on a Sunday. There is a lot to look at and…read moreif you're a kid, or a reptile enthusiast, there is a lot to get excited over. You have an assortment of diff reptiles, from monitors, to snakes, to iguanas, to geckos, etc. that you can choose to observe, pet, hold, or even buy. If you decide to buy anything, you also have all the items available to set up a tank for the first time or just stock up on some supplies if you already have an existing set up. The prices here were very competitive, there were exhibit deals happening all around. If you do want to hold a snake, or even take a picture with it, it will cost you at least $5 a round, so that was a bit costly.

What a fun event... even for a bunny lover like me, knowing that reptiles are probably my rabbits'…read moreworst enemy... the snakes would eat them, and the tortoise would outsmart them in a race, lol. Reptile Realms (aka the San Jose Reptile Show), for the last two years has been unable to hold the event at the Santa Clara County Fairgrounds (as they did annually pre-covid). So they expanded to holding the expo at the San Mateo County Event Center for 2022. Basically there are LOTS of reptile displays, with most of the creatures for sale, and all of them for show. We found mostly snakes, all kinds of sizes, some with very unique patterns, vendors willing to share plenty of knowledge and info about the species, and even some snakes visitors could hold (for free). Besides snakes, there were roaches, crickets, tarantulas, shaved mice, lizards, geckos, chameleons, bearded dragons, tortoises, and some species I can't even name. I realize not all were reptiles, but there was also reptile "food" for sale, and other creatures. And you could get up close and personal with these animals, it was so cool. They also sold clever animal T-shirts and hats, toys (lots of snake themed, but also random stuff like unicorn horns), habitats, plants, and food (for reptiles and for humans). The event took place mainly in a giant hall, so it felt spacious even with the crowds. There were no lines and no wait to enter. And there was plenty of parking (with a $15 fee which was more expensive than the admissions ticket). Some of the reptiles are just sooo cute, especially those baby tortoises, this is a great place to find a new pet. But not for me... my bunnies wouldn't like that.