Nelson is the BEST dog groomer in the San Francisco Bay Area, possibly the United States of…read moreAmerica! Our dog, Billy is CRAZY sensitive. The only groomer Billy will let him touch his fur is Nelson! Nelson, the owner... of this fine establishment... is super personable, always has positive energy, caring and offers top-notch customer service! We highly recommend Le Chien Dog Spa!

This review is way overdue! Our dog has been going to Nelson for 10+ years, since he was a young…read morepup. Now that he's older -- deaf, blind, cranky, and a bit more challenging to groom -- Nelson has never once complained or turned us away. Over the years, our dog's haircut has transitioned from a fluffy teddy bear face to a short, easy-maintenance style, and we've always been happy with the care and service provided. Communication is easy and straightforward. At drop-off, I usually remind Nelson about the specific areas that need extra attention, and he always gets the job done. Pricing is also very reasonable, especially compared to other groomers in the Millbrae/Burlingame area. Scheduling appointments by text is super convenient, and I especially appreciate the grooming and nail trim reminders since life gets busy. Turnaround time is quick too -- grooming is typically completed within 2-3 hours. I can't recommend Nelson more for your dog grooming needs! He's been caring for our dog for over a decade, and we truly appreciate the patience, reliability, and kindness he's consistently shown throughout every stage of our dog's life.

I love this place! Bravo!…read moreA great, friendly place to have your dog groomed in the city. They did excellent job with our pups who hates grooming. i don't know how they did it, they are miracle worker!

Second time getting groomed and the doge looks great! Takes about 2 hours to look goodread more

They always do a great job with Luna! Everyone is really nice, and she always comes home looking…read moreand smelling so good. Definitely recommend!

Marco accidentally cut my puppy while grooming her and didn't take responsibility for doing that…read more Andrea the manager called me after a day (!) to shake responsibility and say that this cut was there before. But at the same time she said that they will pay for the visit at the vet (if the cut was not Marco's fault why would you pay for the vet visit?). I was furious when I saw that. I sent images to my vet and she was concerned about the depth of the cut (she said it's definitely looked like a cut made by grooming!) and that we should make sure it's not infected. My puppy tried to lick the area and we had to put her on an Elizabeth cone for two weeks. It took long time to heal. I was a loyal and happy couture using their services with my previous dog for over 14 years. The fact that it took the manager Andrea a day to call me and check on my dog only to say that the cut was there and not to take ownership for it- lost me. I will have to look for a new place!!!

Stazzi has taken over Veronica's Avenue Pet Salon and has done a complete remodel- redoing floors,…read morewalls, bath/grooming area and the overall vibe of the Pet Salon. It looks incredible! She has groomed my two Labradoodles a couple of times now and she does a perfect job. They are fluffy, still look like themselves, are clean and well groomed. And they seem happy when I pick them up! I wish Stazzi all the success in her new venture on the Avenue and we will continue going to her!

My 4 month Maltese puppy was groomed so well! I am very happy and so is my puppy!!! I was very…read morehappy with the appointment and the owner is very loving to dogs. That gave me piece of mind.

The groomer has been there for the last three years. I love that she took her time to make him look…read morebeautiful while I got to go around walking in Burlingame Avenue.

Veronica has been an absolute lifesaver! When I had to rush to India for a family emergency, she…read morelooked after my girls, Diane and Devi, with so much love and care that I never had to worry for a moment. She's also their groomer, and anyone with Briards knows not every groomer understands how to handle them properly. Over the years, we've worked out the perfect grooming routine together -- no knots, no stress -- and Diane and Devi always come back looking like show-ready Briards. Her dedication, attention to detail, and genuine affection for the girls truly shine through in everything she does. Highly recommend Veronica to anyone looking for someone trustworthy, skilled, and loving for their pets!

Mo did a great job on our large golden doodle!! Beautiful cut and sent her home with bows, treats…read moreand a tooth brush. What I appreciate more is her communication during the grooming with dog pics included!!

Mo is attentive, friendly, & gets the job done in a very timely manner. My furry comes out a new…read moregirl! ;)

tl;dr - groomer showed up 30 minutes late, owner charged me a $50 cancellation fee (my credit card…read morecompany shut it down), but worst of all he looked me up and tried gaslighting me I booked a 3:30 appt with Sergio (owner) per their online schedule. The request was later switched to 4 with Gabriel. I was emailed but not asked if that'd be okay. I kept it, though it'd be a very tight window for me ahead of a night shift. Day of, I called twice including once after they were late. An AI chatbot answered-- no one's available. 25 minutes pass, no call back to at least tell me they're on the way. At that point, it's a no show and I move on. Groomer arrived at my door after 4:30. I tell him there's not enough time and we should reschedule. He gets Sergio on the phone who starts bringing up other dates/times. I don't have my very random ED work schedule with me and I have to get ready, so I say I'll reschedule when I can look it over. He then says that when I booked, there was a policy giving them leeway to arrive in a window 30 minutes before or after--and that he'll have to charge me a $50 cancellation fee to pay the groomer for their time, gas, etc. WHAT?! 1st of all, the groomer arrived after 30 minutes (I have timestamps). 2nd of all, there is no such written policy, or I would've cancelled immediately after he moved my appointment. This is their cancellation policy: "All appointment cancellations must be made 48 hours prior to your scheduled appointment time. Any late cancellations or missed appointments will result in a 50% charge to the credit card on file." 15 minutes is a standard no-show timeframe. You can't just make up whatever timeframe you want unless you have it in writing. Any professional business owner would've apologized and many would've offered a discount. I didn't cancel, you missed our appointment. Your poor schedule management or policy detail is not for me to pay for. But that ended up just being the tip of the iceberg. He said I could use the fee toward rescheduling, all I asked was that he take accountability for being late first. He DOUBLED DOWN about their arrival window. I asked him to show me that policy, and he could only show me the one above. I asked why he didn't answer my calls or call back sooner. He couldn't answer but did review my calls with the AI bot. He says I didn't say anything to it about cancelling or not to come which funny enough actually supports that I did not cancel. If I had, I'm sure he still would've charged me (he did for other recent reviewer). He was looking for anything to shift the blame to me (AKA gaslighting). He also tried to discredit me by negatively spinning me regarding the initial call when they missed their appointment. HE LOOKED ME UP. He "noticed that I'm a public professional who relies on online reviews and reputation as well..." Why is he looking me up? Is he trying to find dirt on me or vaguely threatening to retaliate? I don't know. But he has my address, which raises safety concerns. Before you book, you have to ask yourself if this is a person you want to have your address. Crazy how this spiraled, all he had to do was say sorry and give me time to reschedule. He'll respond to this and refuse to take accountability. He'll attempt to gaslight me further like he has other reviewers. **UPDATE: he falsely accused me of xenophobia (he's done to others) and that the transaction ultimately went through (I added another screenshot showing he's lying).** Here's a list of gaslighting techniques for everyone's education. Blatant Lying: Telling outright lies with a straight face to set a precedent where you can't be sure if anything they say is true. Blame-Shifting: Making their behavior your fault Diverting: Changing the subject to avoid accountability. Countering: Questioning your memory of events to create doubt. Discrediting: Telling others you are unstable or "crazy" to isolate you. Feigned Compassion: Using "kind" words to undermine your judgment Denial: Flatly claiming an event or conversation never happened. Withholding: Refusing to listen or pretending not to understand. Trivializing: Labeling your feelings as "too sensitive" or an "overreaction." Projection: Accusing you of the exact behaviors they are guilty of.

I was seeking a new groomer and came across them. I scheduled an appointment for 11am for…read moredeshedding. The confirmed the appointment and then immediately changed my time to 5pm without confirming with me. I opted to cancel because that is not what I selected and does not work for my schedule. I also thought it was not good practice to change a appointment time without notifying the client. While they asked about a different time for the day or a different day, I still requested to cancel. They communicated that they would still charge me a cancellation fee, which I questioned. I then decided I was not feeling good about the experience to try again with them so I requested to remove my data from their platform. I've attached screenshots of the interaction which then you can see that their tone then changes told me to not contact them again. They then said that they offered my original time, which they never did. They asked me about what time would work, they never offered to keep my original time. That is two different things. He then sent me a screenshot trying to prove this, it did not. Even if I am cancelling and request my data to be removed, I should have never been met with this treatment. He was extremely unprofessional and in conversation and in operation of scheduling. I do not recommend.

My little maltipoo was really traumatized by previous experiences during grooming and I was too, so…read moreit has been such a relief to finally discover Cathy talents. Cathy has a true passion for pups! It was such a surprise to be able to see my pup finally relax under Cathy's experienced and compassionate hands. She always gives me great advices and tips to improve my dog fur and wellbeing. I am very grateful that, finally, I've found someone I can trust with my furry baby. Patti

Cathy is the best. She really knows her stuff when it comes to grooming dogs. Our dog Xena loves…read moreher to pieces!