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My dog has been going to this groomer her whole 11 years and they treat her wonderfully! I highly recommend them for the personal care they provide. See how well groomed she is.
My mom and I have patronized Le Chien Fortune since it opened and have been using the owner's grooming services prior to that (15+ years!). Always friendly, knowledgeable, patient and does a great job with our terrier, mini poodle and poodle/terrier mix. Definitely recommend their grooming services, especially if you're in the Peninsula area!
Don't go here! The 6 years we've had my family dog he's never been aggressive when being groomed. Was told he was trying to snap and bite! Don't believe it! When he was picked up he was lethargic, disoriented, just so drowsy he was definitely given something because even after a few days he's been having diarrhea. When my sister reached out to Nelson his response was he was moving around too much, and struggling while being groomed that's why he was acting the way he was. He also had this mark under his armpit, he was bleeding and this wasn't here before he was dropped off. Protect your dogs & don't go here!
4 months ago
5 months ago
This review is way overdue! Our dog has been going to Nelson for 10+ years, since he was a young pup. Now that he's older -- deaf, blind, cranky, and a bit more challenging to groom -- Nelson has never once complained or turned us away. Over the years, our dog's haircut has transitioned from a fluffy teddy bear face to a short, easy-maintenance style, and we've always been happy with the care and service provided. Communication is easy and straightforward. At drop-off, I usually remind Nelson about the specific areas that need extra attention, and he always gets the job done. Pricing is also very reasonable, especially compared to other groomers in the Millbrae/Burlingame area. Scheduling appointments by text is super convenient, and I especially appreciate the grooming and nail trim reminders since life gets busy. Turnaround time is quick too -- grooming is typically completed within 2-3 hours. I can't recommend Nelson more for your dog grooming needs! He's been caring for our dog for over a decade, and we truly appreciate the patience, reliability, and kindness he's consistently shown throughout every stage of our dog's life. read more
5 months ago
Le Chien is the absolute best! They've been grooming my girl for the past 4 years. Riley used to get really nervous about grooming--and even more so now that she's getting older--but the second those doors open, Le Chien is the only place she runs into! Riley always looks so perfect and well taken care of after every visit. Highly recommend! JUST LOOK AT THAT SMILE! read more
25 days ago
5 months ago
My dog has been going to this groomer her whole 11 years and they treat her wonderfully! I highly recommend them for the personal care they provide. See how well groomed she is. read more
4 months ago
Nelson and Rose provide great grooming services. They are very kind, professional and reliable and our pups always smell good afterwards. We've used them since 2014 and are always happy with how well they've treated and taken care of our dogs. read more
4 months ago
Update: 4 years later and Nelson is still our go to groomer! Our dog always looks forward to her grooming visits and she always leaves looking and smelling great! read more
5 months ago
Nelson always does a great job and is so patient with our pup. Hes been grooming our dogs for several years. Our boys are very handsome after a Le Chien Spa Day! read more
5 months ago
6 months ago
My mom and I have patronized Le Chien Fortune since it opened and have been using the owner's grooming services prior to that (15+ years!). Always friendly, knowledgeable, patient and does a great job with our terrier, mini poodle and poodle/terrier mix. Definitely recommend their grooming services, especially if you're in the Peninsula area! read more
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Business owner information
Nelson M.
Ali, we have no record of you ever visiting or using our services,…
2 years ago
Don't go here! The 6 years we've had my family dog he's never been aggressive when being groomed. Was told he was trying to snap and bite! Don't believe it! When he was picked up he was lethargic, disoriented, just so drowsy he was definitely given something because even after a few days he's been having diarrhea. When my sister reached out to Nelson his response was he was moving around too much, and struggling while being groomed that's why he was acting the way he was. He also had this mark under his armpit, he was bleeding and this wasn't here before he was dropped off. Protect your dogs & don't go here! read more
2 years ago
I took my 2 dogs here for 2 years because it was on the way to my kid's school. The experience is okay, but it was convenient. The nail trim is poor and I tolerated. However, my dog started breaking his nails and it caused him to limp. I brought to Nelson's attention how one busy day the dogs were still covered in hair after the grooming and that their nails were too long. He proceeded to tell me it took 30 minutes to clean up after my dogs, and explained to me why the nails cannot get trimmed shorter. Poor customer services and poor work. read more
4 years ago
Thankful Nelson took us in last minute. Not at all happy with the haircut at all and how it was handled with attitude. I understand it's upsetting someone not liking your work but if the work was done correct I wouldn't have to complain. I have attached a reference photo and the outcome. Not pictured clearly is how his tail looks like Pom Pom, uneven hair on the legs & the fluff left on the back of his head. I have also attached the slightly attitude filled message. My boyfriend should've said something at pick up so upset with the outcome read more
TRULY SENT FROM HEAVEN. My pup, a pom/maltese, maltipom has more of the pomeranian side, which includes the second coat. AKA undercoat. If you ever cut that area, it will grow back UGLY. Many noob groomers do that. I did my research and relentlessly handed my baby to Nelson. I was very specific as to what I wanted done. When I saw Truffles F baby Chiu, I was ecstatic! He was the cuterest baby on Earth. All clean and fresh and happy. Nelson said he was the calmest thing, very "gwai"(behaved in cantonese) Which is definitely shocking because when I try to groom him, he'd whine and scratch at anything he can. For 51 dollars, his anal glands were expressed( Thank gawd, no more rubbing your butt on my mattress and carpet!), teeth cleaned, nails trimmed, hurr cuttt, wee wee hair cut AHAHAHHA, and smelled amazing. I burried my face to his fur. His expression was priceless! The fragrant pup lasted for a WEEK before smelling like a dog again! Nelson then had a long chat with us about different foods we should try, and many other suggestions. He was soooo nice. The next time I returned needing a flea bath, poor baby attracted some fleas while I was on vacation:( Nelson assured me that he would be a-okay! My boyfriend&I sat there for a bit while Nelsons son was eating his food. My boyfriend has a habit on messing with kids to see what they'd do, so the whole time my boyfriend kept scooting over to see if the son would scoot, he was sooo funny and cute! Kept me entertained while waiting for my dog, ahahah sad/cruel, but really funny, sweet, and cute! Its so nice that its a family business. Nelson really cares about the family and pets! Trust this guy please. I don't think I can trust anyone else with my beloved baby. read more
8 years ago
Hes very efficient and gentle ,gets them in and out and takes time for extras like teeth ect ect's .. They don't feel overcrowded in a cage while waiting and they leave looking like super stars .. Thanks Nelson ! read more
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So I've been holding off on this review for a couple of weeks. What pushed me to write this review was Nelson calling me three times in one week to bring my dog in... which to me is a little pushy. I just moved to the peninsula and was looking for a new groomer for my yorkie. I thought I did good research and narrowed it down to two places. Here and somewhere else. But Nelson could take my dog in sooner. I picked up my yorkie with a choppy cut between her eyes. It looks like someone unexperienced got a scissors and chop right across. Not very flattering. I wasn't going to say anything and just find another groomer for her next cut. Fast forward to a couple weeks down the road... Nelson calls me three times in one week leaving voicemails that it was time to bring in my dog for another haircut. I figured that if he didn't hear from me the first time that he would stop calling and wait for me to call back. But he didn't. I got so irritated I ended up blocking his number so I wouldn't get any more calls. I never had a groomer call me to bring my dog in... and call me multiple times. After my negative experience I also notice in the negative reviews that he has a history of choppy cuts. Just be careful. If you do bring your dog in... good luck. I'm now on a hunt for a new groomer in the peninsula. I hate writing negative reviews. read more
16 years ago
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