Customer service by CHRIS was above and beyond. Will definitely return for my other pets

Great service and friendly staff member. I will be getting a new puppy. I went there to ask for their samplers and bought some dog food and treats. Hopefully my puppy would like the recommendations. If you are a new pet owner like me, you can also ask the cashier for a list for new pets. It's like a checklist to make sure that you bought all of the essentials for your puppy/kitty. read more

They're very friendly here. We needed a cat toy and they do have a buy 3, get 4th free for any toys mix and match. This cat wand was $8.99 and it's one of the favorites! The feathers are made of plastic and the stem is made of wood so it can break easily. You can get something similar on Amazon for cheaper but if you need a toy ASAP, they have a decent selection and the average price for a good one is about $10. Do note that there are no live animals here and it's a fairly small store but has all of your basics. There's lots of dog showers in the back. Food prices seem a little high so I would buy elsewhere read more

Pet food express service is wonderful! Great pet wash station Both dogs enjoyed their baths read more

What great service, love for pets, compassion for pet owners. The workers here are absolutely wonderful, and you can see that they care about the service they provide. GIVE THEM ALL A RAISE! lol. I came here a couple days before I was potentially adopting a puppy. One of things I needed to bring was a temporary dog tag with contact phone. I had asked an associate if I can just get a tag with the phone number, because I may want to change my potential puppy's name which seemed like it fine. I came back a week later after deciding to keep the puppy's name. Unfortunately, I wasn't able to add the name to the tag since it's 1 sided. So they made me a new one free of charge. I was totally willing to pay for the new tag, but they insisted. We chatted for a bit and my new pup "Yam" got a couple treats and a couple more for the road. So nice of them! I'm a customer for life! read more

Pet Food Express - Thank you hoomans at Pet Food Express - Pet Stores Near Me - Burlingame, California

Cashier was very rude! Asked a simple question about the buy three get one free and was answering very sassy. Didn't enjoy my experience at this pet food express. read more

Great convenient place for washing your dog! it costs $18 for the token and it gives you approx 20 min of washing and drying. The staff is friendly and there are plenty of dog treats you can purchase here as well :) read more

I would definitely recommend this place. The sales people are so kind and they know exactly what you might need. They have things that normal pet stores don't have. I trust them with my babies. read more

My puppy passed and I went in to get a stuffy for the remaining pup for comfort. The gentleman helping me was very kind and sensitive. The woman who helped me at the register gave me the stuffy free of charge and would not let me pay. I broke into tears and she let me give her a hug. These people have hearts as big as the pets we love. They have won my business for life. Thank you with all my heart for your kindness today. read more

Came here for a dog vaccination and they were very easy to arrange and get it done. Reasonable prices.

The staff is helpful and professional. Items are organized. The only small detail the makes it 4 star and not 5 star is the pet bath area can be a bit more tidy. read more

OVERALL: Great pet store with top-quality products. Will only buy my dog's food & treats here. PRODUCTS: They have a lot of cat and dog products, as well as items for other animals (birds, etc.). What I like best is their food & treats. They only carry high-quality brands and have a ton of healthy options. There's refrigerated food, human-grade kibble, low calorie treats, freeze dried raw items, and a lot more. I really appreciate all of the healthy options. They are also reasonably priced. Their prices match Chewy. SPACE: They're located in downtown Burlingame. They are right next to two parking lots, and there is street parking. It can be hard to park in Downtown Burlingame in general, but lately, I haven't had a problem. You can bring your pet into the store to shop with you and they even have a self-wash dog area in the back. This has huge built in tubs that you can hook your dog's collar on to easily get the job done. SERVICE: There is a girl named Olivia who works here who is so sweet and extremely knowledgeable on their products. She provides great information and makes recommendations without being sales-y/pushy, which I really appreciate. Everyone else is great too. I was looking for a specific puppy kibble and didn't see it with the brand's other things. They looked it up to see if I could get it delivered. I feel like they really care about you and your pet here. read more

Came in here looking for some joint supplements and was greeted right away by the very friendly and helpful cashier (unfortunately did not get her name but she checked me out at 12:26 pm, she had red hair). I did not know what supplements to get for my dog and she was very knowledgeable on a lot of the products and helped me pick a supplement. I appreciate the quality service that was provided. Will be back :) ! read more

Pet Food Express - Pet Stores Near Me - Burlingame, California

The team is super attentive and knowledgeable! I recently adopted a rescue and they helped soooo much. This is THE pet store! read more

In general, I love Pet Food Express as they offer raw food, lots of treats, dog wash, and best of all, friendly, knowledgable staff who are willing to see if you need help and give advice...Never been to PFExpress i didn't like....well, the San Carlos one, had some issues but that is now closed....very telling. I came to this location as my pups have a poster in the store representing the rescue: Adopt a Doggie, Castro Valley....ah yes, my 'celebrity' doggies located above the stroller section! haha YAY! Great selection of foods, leashes, toys, etc and adoption events...will definitely return. Please consider adopting/rescuing a pet as there are plenty who need forever homes! :) read more

See all

My experience was amazing. Just came in to buy dog food and the customer service was top notch. The associate Maggie, was so friendly and helped me load this huge bag of dog food to my car. She made great recommendations and really cared for my dogs even though I didn't have them with me! Thank you again Maggie. Pet food express is where it is at! read more

Great place for Raw Fed Dogs. It's where I source my Freeze Dried Raw food. Great selection!

Today I was helped by Maggie who help me carry 4 bags of dog food to my car. She was so helpful and so nice. I feel she needs a huge raise. Today I received Great Service! Thank you ! read more

The staff has always been very friendly and helpful here. I ordered some items online for pickup, and not only was that a very easy transaction, but they gave me a bunch of extra treats for my cats! The only downside is that parking can be pretty tough around here when downtown Burlingame is busy. read more

I love coming here! The staff is always so nice and welcoming. Halle has always been a pleasure and she's so knowledgeable about their products from treats to toys for a new puppy. I recently switched my Frenchie to a raw diet and she told me what I needed to know first and then we started with freeze dried patties. My dog has been lethargic because he had no interest in his kibble so when I sprinkled a bit of freeze dried patties, he cleaned the bowl out! He has been SO great ever since and I can't thank her enough for her recommendation. O read more

I LOVE coming here to get my dogs' food. The workers are always so cheerful and appreciative. They are informative of their products and provide that focused customer service for each customer that comes in. I love talking about pets to each worker and each visit is a new learning experience! read more

I bring my dog here during the cold months to give him a bath. He isn't too fond of getting baths, but he loves it here. The water is warm, and you get the option of choosing which soap you'd like to use. The people who work at the store are really nice too. I think one requirement for any pet store would be "a love for animals." I genuinely get the sense that all these people love animals. My biggest qualm with most pet stores is the smell of urine or feces. I know the pets can't help it. But the employees at this store keep the place really neat and clean. I really appreciate the effort. I'll definitely bring my dog back here to get more baths and treats. read more

Pet Food Express - The bath section - Pet Stores Near Me - Burlingame, California

Good place to wash your dog. Only oaid $18 dollars. Now my dog is all cleaned up. Friendly staff as well.

The store is very well organized with top-quality products and items. They have a great deal where you buy 3 and get the 4th one free on dry and raw foods (there are so excluded so check with the staff). The staff are always very nice and helpful. There is street parking and public meter parking lot. read more

Super friendly staff. We come here to wash our chocolate lab in the spring when he's shedding. The tubs are always clean and we've never had to wait for a tub. read more

Pet Food Express is one of my favorite pet stores because of their excellent customer service. The employees are always friendly and helpful, and you can tell they are huge animal lovers. Pet Food Express has a wide variety of toys, treats, food, beds, and any other things you might need for your pets. I have 3 dogs, and one of them is old and can't chew well, so I like to get the Wellness Soft Puppy Bites and Fruitables Skinny Minis chewy treats for her. Prices can be a little high, so I usually get a few small bags of many different types of treats and foods, and then once I find one my dogs like, I order in bulk online. The great thing about Pet Food Express is that if your dogs don't like the kibble or treats you purchase, they allow you to return them (even if you already opened the package). You obviously don't want to take advantage of this system but it really is a lifesaver if you just bought a 20lb bag of Kibble and your dog refuses to eat any of it! They have a DIY grooming salon in the back of the store, so if your dogs are scared of being groomed by strangers, this might be a good option for you. read more

Pet Food Express - Bought a little raccoon chew toy for my papillon - Pet Stores Near Me - Burlingame, California

The staff here are super friendly and this location has a cool water dispenser for CB to partake from. Next time I drop in I need to check and see if they have self wash dog stations. They are the Best. Thing.Ever. read more

See all

Visited the store a couple of days ago for a cat brush, the employee who assisted me was exceptionally welcoming me and helpful. Thank you.

Our springer spaniel loves this store. The staff is knowledgeable and the products they carry are the ones you know are going to be safe and healthy for your pets. Last week I got there just as they had closed to get some lighter food from my dog who had an upset stomach. The staff opened again for me and let me buy food and probiotics I really needed. Thanks! read more

I was on my way home from an appointment yesterday and realized I needed to get dog food. I came across Pet Food Exoress in Burlingame and decided to give it a try. As soon as I entered the store I was greeted and welcomed by Holly. She not only welcomed me but suggested different food options for my dogs. She was full of informations and very sweet. I will most definitely go back to this location. read more

We love the dog wash. The selection is great. We like the dog beds and friendly staff. They always ask if you need anything. Love this location as well. read more

Did I ever mention how much I spoil my two puppies? I love visiting pet stores and when I'm home in Millbrae, this is the best pet store around (I can't wait for the Millbrae Branch to open). They carry the TOP LINE foods for you and your four legged best friends. Like seriously. Raw food such as Primal, Freeze-Dried Food such as Grandma Lucy and The Honest Kitchen, and good kibbles such as Nature's Variety. They have this really good policy of dog foods that has been recalled won't get put on their shelves unless they get some kind of papers from the company saying that the food is okay again. (GOOD because I do not keep up with what dog foods are recalled!). Prices are very reasonable. It's hard to say because they do sell some of the food at Petco for cheaper at times.. They also have lots of variety of treats and toys. So your puppies do not end up destroying the house! Wish I had bought more toys earlier because I have random carpet areas where my puppies tries to tear up and chew.. Prices for toys are cheaper here I think. One last thing. I love the SELF-SERVICE DOG WASH. It has saved me from chasing down my GSD for a bath in my house! This is my go to pet store when I am back home visiting the parents. Otherwise you can find me at my other favorite pet store. read more

Pet Food Express - The Honest Kitchen?! - Pet Stores Near Me - Burlingame, California

solid 4.5 stars. They have a wide variety of pet foods and treats. Seems to be really good prices on them too. The canine likes it here ... until I was handed the wash towels. That's when he tries to drag me out the door. The dog wash area's kept pretty clean and a great convenience to me. Pre-mixed soaps, raised basins, etc. minus 1 star for the day when they closed the doggie wash area with plumbing issues ( when the dog was needing it pretty bad that day). plus 1 star for the grand opening special free doggie wash token. read more

Outstanding service. Walked in with a dog we just picked up from the SPCA and wanted to get a new leash and training harness. The hound lady who helped us was awesome and knew her stuff. Pulls out 3 options, shows us how to put each of them on the dog and then let's is take the dog for a walk to see how each works/feels. She knew her products, very helpful and we left very satisfied. Honestly not what I expected given previous experienced at other pet stores. read more

Pet Food Express - X - Pet Stores Near Me - Burlingame, California

Always my go to Pet food, situated in a nice area, always lucky enough to find parking right outside. Could do some shopping before and afterward near by and grab a coffee. Friendly worker and always have the pet food I need instock! read more

Sucks that this place is so convenient because the workers are the worst. I have been in 3 times and each visit is like pulling teeth to get help/get checked out. Bad attitudes, so rude (could be racially motivated, since most reviews are positive? ), don't waste your time and money supporting this business. read more

On a steamy hot day in the bay, we were on the hunt for some poochy ice cream treats. We checked every level of the frozen food section at Safeway, Mollie's and found nothin. I mean, don't get me wrong. My pooch would love nothing more than a 3 pack of It's It ice cream sandwiches. He'd probably be a huge fan of the oatmeal cookie and the ice cream and all that, but that's not something we wanted to give him. We walked in here and the store is super clean and very large. Semi friendly customer service made it a breeze to find some treats for the pup. They have a wide variety of food options for man's best bud. Just walking around made me realize that we treat our pooches pretty darn good. Gluten free cookies, pork products and everything in between. Solid store that I think we need to revisit cause poochy needs to drop some lbs. read more

Good when you just need to pop in for treats or supplies. Came in today to do just that and the dirty blonde at the counter approached our dogs. Now our dogs are well behaved and socialized so it was fine, but it was kinda weird that a pet store employee wouldn't know the etiquette to ask if she could handle our dogs. Further than that, she gave me unsolicited advice for one of dogs to "grab him by the hips to calm him down, it's showing dominance like humping" and then proceeded to do just that and my dog SQUEALED. She claimed he wasn't hurt, but it dId the opposite of what she said it would do and he was freaking out even more. Only leaving two stars because this review is just about that particular employee, but still, their employees should be trained on proper pet etiquette since it's a pet store... read more

I should have written this review a whilePet Food Express in Burlingame is my go to store for pet food, toys, pet furniture and advice! Halle, Rick, Cooper, Thomas, Trevor, Gigi and Daniel. and the entire staff are very helpful and courteous! There is a wide selection of cat and and dog supplies and the "Buy 3 get the 4th free" for food, litter and toys saves me a lot of money! Cats a notoriously finicky and being able to return unopened food is a plus. The store is staffed well so there is always someone to assist. They do the small things right, example if there's a line for check out they'll call someone up to help out. I highly recommend Pet Food Express in Burlingame! read more

Tom is such a great employee. He is always so sweet, knowledgable and willing to help you find whatever you need. Thank you Tom for always being so awesome.:) read more