It's been almost 2 years since our first visit at Scrub a Pup and it's been fantastic! We take Whalter on a monthly basis still and he had an amazing experience today. He's been dealing with seasonal allergies that causes him to scratch/itch excessively where he often loses fur and has sensitive skin. They were very attentive and knew areas to avoid -- can't recommend them enough. He came back happy, clean, and with a cute Halloween bandana! read more

Scrub-A-Pup - Pet Groomers Near Me - San Mateo, California

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We were recommended to try our Scrub-A-Pup by a friend with the same breed of dog and we're not disappointed! Not everybody can handle Aussies or their quirks in addition to their coat needs. We were in need of a full bathing service without cuts this time and for 2 dogs between 45 and 50 pounds we paid $80 each! Not bad at all given the last estimate we received was $100 more per dog. We will be back! read more

We took our pup here because a family friend takes her dog and has had countless positive experiences. Unfortunately, that was not the case for us. We explained we have a shy dog who is not comfortable with baths (she will stand there gently and still, but she is visibly uncomfortable). We used a mobile groomer for a long time and loved the experience, but their schedule had become very full and so we tried scrub a pup. After being assured they had someone who had experience with shyer dogs, we dropped off our pup to be bathed. And while she looked sparkly clean and lovely when we left, we started noting she was excessively licking her rear and was super uncomfortable. Over the course of the week, it worsened and we noticed an abscess on her rear, caused from them trying to express her anal glands (which we had NOT asked for). This caused a trip to the vet, which resulted in antibiotics and anti inflammatory medications for two weeks. While I am extremely grateful that she is okay, and that the establishment was very on top of it in reimbursing us for the vet bill, it is hard to imagine taking her back here. Such a summer as we know others who have had great experiences. Again, the management were so kind and we appreciated that they offered to cover the vet expenses before we asked, but unfortunately our first and only experience was not positive. read more

Took my boy Winston to get groomed by Sarah. Sarah did such a good job grooming him and he looked like perfection when I picked him up. He was overdue for his coat to get blown out and came out feeling so much lighter and softer. Before leaving Winston, I let Sarah know that he's a bit reactive when dogs approach him and he should not free roam. When I picked up Winston he was up on a table, leashed, and looked so content watching the other dogs while he was safe. So grateful to have had such a positive experience. Thank you, Sarah!! read more

Scrub-A-Pup - Pet Groomers Near Me - San Mateo, California

Who doesn't love this place? Friendly and great service. We take our English cream there and he comes back gleaming.

We've been taking our Samoyed, Nika, here for grooming for years and she always looks wonderful! Chrissy does a great job and Nika loves her! read more

We love Scrub-A-Pup for our anxious pups grooming needs. For the past 4 years our pup has always been excited to see his favorite groomer, Sarah! We definitely recommend this place! read more

Been bringing my long haired shiba here for a few years now and Chrissie always does a great job bathing and trimming her. Booking and paying is pretty easy via text, and prices are definitely very reasonable. read more

This place is the best - friendly and kind staff, my dog lives coming here and best of all they have everything right there for you to give your dog a full service bath! Highly recommend! read more

This is my honest review as someone who has visited this establishment 3 different times and was referred by another person who uses this place. It is great for self-serve wash, it's very affordable, one price and you stay for as long as you want. This is great for fluffy large dogs like mine, it's cut our washing expenses by 2/3rds as we used to go to pet food express for the washes and that was timed. They provide shampoo, conditioner, bath scrub, hair brush, and a collar that can get wet so your dog doesn't escape. I would give the self-serve wash a 5/5! Now, while washing my dog I have experienced the employees here washing dogs for others. That's where the review here takes a turn. The bigger set dog washer, usually is wearing a bandana and grooming with headphones, left a dog fully wet and tied up and scream/crying for 15-25 minutes 2 of the 3 times we visited. She left a crying large Aussie looking dog in the tub soaking wet, and another bigger crying dog on the drying table, completely wet. The dogs were crying, whining, and sometimes barking. I felt so bad I went to the dogs both times and gave them some love, scratched their head and talked to them. I think she took a long bathroom or lunch break leaving the dogs soaking wet? I understand we all need to take breaks, but I don't think it's right to leave a dog wet and crying for so long, at some points it was actually shaking. And the fact that I saw this happen twice, most likely means this is a common practice. TLDR: The price is too good to pass up for self-was, but it's probably best to not have them do the wash for you as the dogs are left wet outside for extended periods of time. read more

As a new dog owner I had no idea how expensive and how fast dog groomers could book up. I think I missed my second calling lol. Anyways, my pup needed her first haircut. Staff were super friendly and the space was clean. Dropping her off was quick and painless, especially with parking right outside their storefront. As for the haircut itself, because she's a poodle mix she had a lot of mats and had just had teeth removed so parts of her legs were shaved prior to the appointment... I knew they were up against a challenge. But they did a great job cleaning her up. She came out looking like a new dog! I took a star off because upon bringing her home, her left eye was super irritated and red. We ended up having to get medication to treat it, so it was a slight inconvenience having to do that afterwards but I hope it was a one-off incident. read more

Scrub-A-Pup - Before on the left, after on the right - Pet Groomers Near Me - San Mateo, California

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As a business owner myself it amazes me that clients feel the need to jump on Yelp to post such negative comments rather than talking to the Owner about your issues. I been coming to Scrub a Pup for years now with my Bulldog and it's always a great experience. I don't Groom her there but use the self wash tubs. Employees are always super nice and always asking if I need anything else. Those that post 1 stars can go take their dog somewhere else if they don't like it here. Go complain somewhere else to others who care. Love Scrub a Pup and it's my go to place to wash my dog. read more

Scrub-A-Pup - Pet Groomers Near Me - San Mateo, California

Owner was about as friendly as a nail. $160 to bath and groom my Samoyed and when I returned after calling to ask to have her trim his back paws (never had to ask any other groomer to do that) she couldn't have been any ruder. Didn't acknowledge my wife when she returned to have the paws trimmed and made no effort to acknowledge her once finished. Lady, if you hate your job so much find another career. read more

Maddie is awesome and did an amazing job with our very anxious dog. He had gone over 3 months without a haircut and was quite matted. She was able to do most of the work while keeping him calm. It seemed to have helped that there weren't too many distractions to cause other anxiety. He started to get upset at the end, so we will need to continue to help him adjust. We will be back! read more

Scrub-A-Pup - New haircut! - Pet Groomers Near Me - San Mateo, California

My only complaint is that Scrub-a-Pup, while close to us, has become way too expensive. I understand the profession is labor intensive, but $100 to trim and bathe our small Shih Tzu is just too much. We had no choice but to drive a bit farther for a much lower price, same quality. read more

Shout out to all the staff here, very efficient. Came in with my two dogs on a Sunday afternoon to use their self-service bathing station. They showed me where the tub is, handed me four towels, two brushes, two bottles of shampoo, and one bottle for the eye. The nice staff walked me through the ins and out (sorry did not get her name), and in minutes, my big dog first, then the little one after. Really like the dog blower. It made drying quick. I also like that they have hooks where you can tie a leash, for us two dog owners. Overall, very easy, and no appointment neccessary. I highly recommend. PS- don't forget your reward card. Ten visits gets you a free self service bath. I have two dogs so only five visits for me :) Cheers! read more

Scrub-A-Pup - The things humans makes us do! Hahaha :) - Pet Groomers Near Me - San Mateo, California

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Chrissie is the best! We have been going to her for 10+ years. Highly recommend Scrub-A-Pup! read more

Scrub-A-Pup - Pet Groomers Near Me - San Mateo, California

Just brought my 4-month-old Corgi here for his first full-service bath and everything came out extremely well! He did great with the staff and they did just as great of a job on him. Suffice to say he'll be a regular here moving forward. His full-service bath cost me $55 which is about the best price I've seen in the area for what he had done. read more

First time at Scrub a Pup and we had a wonderful experience. The staff are very inviting. Sarah washed and took great care of our pup, Nala. We have a Samoyed and if you know anything about the breed and their coat you'll know that washing them isn't easy. Nala came out looking like a big, fluffy, land cloud and Sarah still had a smile on her face after the experience . We opted in for the teeth brushing and her breath and teeth look great. Nail trimming looks well done. Very satisfied with our entire service. Also love that they don't crate and they text you when the pup is ready. Thank you! We will be back! read more

Scrub-A-Pup - Pet Groomers Near Me - San Mateo, California

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We love love love maddie! she has the coolest dogs and she is truly the coolest and friendliest human too. Our little guy bowie (mini golden doodle) has a reoccurring appt with maddie bc we trust her and love seeing her! she does the most perfect and adorable grooming. see picture. He also has a lot of fun with her sweet dogs so it's like disneyland for him when visiting :) read more

Scrub-A-Pup - happy pup with his new haircut! - Pet Groomers Near Me - San Mateo, California

Been coming here for almost 3 years and always pleased. We typically do the self wash and they always provide us with everything we'd need for a bath. I don't think they have a time limit like I've seen other places which is great! Gives you enough time to do a thorough wash AND dry. Never felt pressured to rush here. Staff has always been super friendly and helpful too. One member in particular (can't remember her name but she is younger and has purple hair right now) is super kind and is happy to help me trim my dogs nails. He is a mixed breed on the bigger side and can get reactive especially with his nails so I was always nervous he'd nip at someone or cause an accident to happen but she makes it a breeze. People here truly understand the types of dogs there are out there and that means a lot to someone whose dog can be reactive. I've had no incidents with my dog and other dogs or the staff. Highly recommend this place. Price also seems fair to me too. Also noticed this place has a lot of regulars and personally for me that's always a good sign! Thank you guys!!! read more

I'm sure this place closed due to the County Health Dept., as they do not clean each tub after each washing, and as a result, the tubs are filthy with doggy hair and grime everywhere. The staff was rude and wouldn't help with my puppy and when asked if they clean after each washing, they said they spray the tubs. Disgusting! In response to your comment: ..."hair sometimes makes its way to the other tubs." Really, now! read more

I will never bring my dog here again. The first time I went was a decent experience. I rebooked and missed my appointment because I got COVID and was in the hospital because of respiratory emergency. I literally was in the ER and almost died. So when I received a missed appointment text from them I responded letting them know I was sorry but that I was in the hospital. I never received a response to this text letting them know what happened. Fast forward to today when I take my dog in. They text me to let me know she's ready (didn't complete all the services I had asked for, btw). They send you the invoice through text, so when I went to pay I saw they charged me a late fee ($44) for my last appointment. I was pretty upset since they didn't even mention this when I first came in and it was super sneaky. I called and let them know this was incorrect and that if texted after my missed appointment letting them know I had been hospitalized. The woman was INCREDIBLY rude. She said they had received the text (which they never responded to? Just ignored apparently). She then said "I guess I can waive it this time, but we lose out on money. Um, what?! I was literally in the ER with COVID and she had the nerve to make it seem like she was doing me a favor. When I came in she proceeded to raise her voice at me and be incredibly rude. I felt so uncomfortable and treated like a source of money and not a human. They practically threw my dog at me. It's clear they have ZERO ethics, and don't care about dogs or humans, just money. Incredibly unprofessional and disgusting. Will never be going back and will warn others never to go as well. Did I mention the woman at the front shamed me because I wouldn't give her a tip after how she treated me and my dog. read more

Exactly what I needed - a no nonsense place to bathe my dogs. It's not fancy, but why would a dog wash place be fancy. Everything worked as expected, like the sprayer hose on the water so you can leave the water on, but not be wasting while you're scrubbing. They provide soap, conditioner, scrubber, and stuff to clean ears. Perfect for us. Staff was friendly and helpful, even while balancing multiple demands on their time. read more

I took my dog to get her nails clipped here based on the good reviews. The lady who clipped her nails over clipped and made her bleed. It was a traumatic experience for me and my doghter. The price was close to $30 with tips which is quite a lot. However, the people that were handling her seemed pretty nice. read more

Great place to have your dog groomed. Prices are reasonable and the staff are super friendly! Bonus, you can make your appointment and pay your bill via text so all you have to do is walk in and pick up your pup! read more

I've been taking my dog Benji to scrub a pup for the last 4 1/2 years. He always gets to see his girlfriend Maddie, who grooms him so beautifully. She has such a great personality. I really like that you can see what the groomers are doing, they don't hide anything from the dog owner. There is even space for you to walk in and wash your own dog. read more

I have taken both my Siberian huskies here twice and haven't been disappointed. Sarah always does a great job! My dogs shed very heavily and she managed to get all their undercoat out and leave them looking beautiful. Definitely will keep bringing them here. My boyfriend also brought his dog here, small dog, matted coat, so a shout-out to Maddie! She did a great job on Melo! He looked so cute with his cut. read more

Scrub-A-Pup - Melo with a fresh groom! - Pet Groomers Near Me - San Mateo, California

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I brought my dog to Scrub-A-Pup for the first time today. He hates being left behind at the groomers and his first time experience was amazing. The service was great and they took care of my dog. We'll be back! read more

We have been coming to Scrub-a-Pup for five years with our golden doodle. I had to do the "walk of shame" at first, because I didn't read the fine print on the doodle owner's manual, and had gone too long and allowed our precious pup to get too matted. The owner and staff were firm but gentle with me in explaining the errors of my ways. (he had to be shaved down completely as I had allowed so many matts to form in his undercoat). This was in the middle of winter, and I was so impressed that they called me and said they wouldn't release him to me if I didn't have a sweater for him. They cared that much about him. After that, I learned more and worked with the caring groomers there to "get my groom on". For every doodle owner, this is different. I personally like a short cut, and to keep it manageable for us we go on average every 6 weeks. Sarah, our groomer, has been amazing. A poodle owner herself, she knows how to deal with doodle hair, and she respects my requests to keep my dog "un-poodle" looking. We've played with various clipper lengths over the years and she's always amenable to my feedback. She alerts me to whenever my dog has a random flea and even once called to tell me that he was just a "little off". He had actually been at doggie day care earlier that day and was really just tired. But Sarah noticed. She's that in tune with my dog and knows his temperament. She called me and made arrangements for us to split the groom session up into two visits to accommodate him and keep him happy. I recommend Scrub-a-Pup and Sarah to all my friends. read more

Scrub-A-Pup - Pet Groomers Near Me - San Mateo, California

The team takes great care of our little Miso. Scheduling is easy! Everything is automated and handled via text, including notifying when our bill is ready and when Miso is done with his bath. Staff is super friendly, always so understanding and accommodates when needed. To say they are dog lovers is an understatement! read more

very disappointed at experience from start to finish. went on a Sunday and place looked questionable in terms of cleanliness. communication with receptionist was very unclear as she cpuld not state what each item cost and made it sound like for 52$ my dog would receive all inclusive cut; bath etc when i picked her up she was only bathed and extra cost for gland expression. the you ng women said she didn't have much hair so she didn't get a trim. i expected a discount and had to push her not charging me full amount!! plus place was so filthy when i picked her up. i wont be going back read more

Very nice. Professional. Good job on puppy's first visit!! Spastic puppy was standing patiently for the groomer when I went there to pick her up. read more

Brought my minature schnauzer in for a full service grooming at 2:30pm. Got a call a little over half an hour later that my dog was ready for pick-up. I was surprised at how quickly they were and didn't expect it to be so soon. I picked up my dog and paid, but took a moment to inspect him when I got home. I'm not very satisfied with the cut as I find it a little sloppy. His fur is uneven in some areas, especially at the legs. I also requested that the fur in his ear be trimmed, and though there was trimming done it wasn't very clean cut. Neither was the fur in between his paw pads as there are still gifts of untrimmed fur here and there. read more

Scrub-A-Pup - Sloppy grooming, the cutting at the legs are uneven. - Pet Groomers Near Me - San Mateo, California

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They always do a great job with my tiny terrors who hate any sort of dog hygiene. The real wow for me is walking in, asking if they can do a super tight turn around because of my own poor planning and having my dogs even earlier and still looking fabulous! Super friendly, always do a great job, and never complain even though I'd bet a lot of money my dogs are making their lives harder because they aren't smart enough to hold still next to scissors. read more

We've been taking our doodle puppy Palmer to scrub a pup for baths and he just had his first full groom, so it felt like time to leave a review! Making appointments has been really easy and I love that they have a text message reminder system. The staff are all so friendly and have provided really helpful feedback as we get our pup used to grooming! They all know his name already, which makes me feel really comfortable bringing him here. He's always so excited when we walk into the lobby and is quite happy when we pick him up. He just has his first full groom with Sarah and she did such an amazing job! She went through and asked us exactly what we wanted and was able to answer all of our questions. They also have a nice selection of goodies in the lobby- from brushes and shampoos to cookies and toys! read more

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We take our terrier mix doggo here for a grooming and they always do a great job! They listen to what you want done and will follow directions. This sounds silly but there are many groomers who don't. Book early for a grooming because they book quickly! They also have a self service area for you to bath your dog. Highly recommend. read more

I love Lucy, and I wouldn't trust anyone with her, Scrub-A-Pup is the one I trust. I used to live a couple of blocks away, We've moved 13 years ago to Emerald Hills and we still bring her back there. read more

I sent my pups for wash, nail and brush out to this place, they charged me $130 including tip, which I am okay with. They are bichon and I understand that they can be a lot of work considering the amount of hair. What I am not okay with them not doing their job and still charging me for it. They washed both my pups but did not brush them out and just dried them which made situation so bad for them, washing them and not brushing them caused so much matting that it took me a week to brush them out everyday and still not being able to get rid of the matting. Not only that, they did not even apply any conditioner or detangler that rendered their hair completely unmanageable. Now on top of me trying to detangle them everyday and paying them for job done in the worst fashion ever, I had to see my babies in so much discomfort And pain and pay so much more money to get them groomed where they go regularly because even after all the effort they were still matted. I will never ever recommend this place to any dog owner who cares for their dogs. read more

So yeah ive been coming here for my furry babies! My babies love sarah so much!!! Shes sweet and always make sure that my babies are taking care of! Thats why I highly recommend this place!! Ill see u in a week for another appointment sarah!! And again thank you for making my babies looking fresh all the time read more

Scrub-A-Pup - My babies just transformed!! - Pet Groomers Near Me - San Mateo, California

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