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    PetSmart

    2.7 (308 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    I stopped by PetSmart in Mountain View just a few minutes before closing on Saturday night because I urgently needed a tick remover for my puppy. I had already called Petco, and they didn't carry the tool, so this was my last option. As soon as I walked in, I was warmly greeted by Tori, who immediately made the experience exceptional. Even though it was right before closing, she went above and beyond to help me quickly find exactly what I needed. She was knowledgeable, kind, and genuinely cared about helping both me and my puppy. Customer service like this is rare, especially at the end of a long day, and it really stood out. Because of Tori, I'll absolutely be coming back to this location for all of my pet needs when I'm in Palo Alto / Mountain view. Highly recommend this store, thank you again, Tori!

    Huge hotspot under his chin. Shaved the chin are by the Vet hospital after this horrible stay at PetSmart MountainView

    PetSmart Hotel in MountainView CA is not good, nor is it a safe place for your dog. I just picked up my dog after two days, a few hours earlier than planned. I changed my flight to get back home quicker. They took him to the vet hospital because he had a huge hotspot during his stay. He'll be OK but when I picked him up and this is the second time he stayed there, he was dehydrated and panting, like crazy -- tongue hanging way out of his mouth; he jumped up and down when I took him home to get water but ran to the bathroom first before I got them inside, his new ecollar soaked in drool and sweat. I paid for extra play time extra attention extra treats, and they ignored him. A new little hotspot formed on day 2 and he started scratching, probably by late morning he had a gigantic gash under his chin which necessitated the need to take him to the vet hospital. $600 hospital bill and PetSmart wouldn't accommodate or take responsibility for any of it. I paid full price $150 a day for two days daycare at PetSmart and my dog was just sprinting to get out of that place. Despite my request for some accommodation, anything really, they gave nothing to accept any responsibility. At first originally on the phone when they told me about it, they said it might've happened at his grooming salon appointment (nail clipping), which actually they actually never facilitated. He wasn't cared for and that's the hardest part.

    Sheila J.

    Melissa F. does a good job grooming my Yorkie dog Toby. Toby can be difficult so it's good when they don't schedule other dogs at the same time. It is very expensive but all dog groomers are in the area.

    My dog sitting in the corner and as you can see the playroom looks empty.

    HEAR ME out as someone in medical field relying on doggy care this is not the place for dogs who are active and love to play! Communication to book doggycare is absolutely awful at this location. I've been with petsmart for however long with no issues for both dogs, all of a sudden I was "optout" from txt msgs and emails blah blah blah somehow blame game always falls on a customer. Pretty common.. Girl on the phone got a pretty strong personality for a manager. She talks to you like you would hear someone talking like that on the street. No compassion or sense to what customer is trying to share AND when asking questions she ignores them and talks what isn't even being asked. She will try to talk over you. For first time booking, I was definitely not on ease not knowing how my dog is doing. Like dropping off baby to daycare, first day is never easy. New environment! Whoever you are booking through, should not mean anything for communication piece. If store and booking center works together. "We have other 40 dogs or more to care for it would be hard to give updates individually" Why do you have to make a statement on that? I never asked, I simply asked for a link to see my dog on the camera and his interaction. Every pet deserves equal love and care. So yeah her personality rubbed me off the wrong way, if I wasn't sick I would probably have a lot to say to her. You need a proper training how to handle calls. "I can't hear you, you are bumbling" During a pick up time I was told he had a rough day pretty nervous, sad and they couldn't complete the grooming because he was nervous and he attempted to bite, but he was let back with other dogs and did fine? Ok! I had this dog since 10 weeks old and never had this issue with no grooming service at petsmart, so to hear this, makes me think there is a lot more going than what I am being told. And maybe if you knew it was too much for him, you call the owners! Owners should be updated immediately. If you knew he was nervous for first time, what is being done to these dogs to make them feel at ease? Why are you offering different sessions with dogs and more interaction. I'm sure he was not the only dog ever being at the dog camp first timer and also why didn't you call me to pick him up if it was that bad of an experience for him! Instead of being there 8-4pm apparently miserable. You wouldn't let a baby cry all day at daycare without doing something about it, to make it a FUN experience for them!! Staff here seems to brush concerns despite that I did advise he was abused and it's his first time at the doggy camp. He goes to his groomer for 6 hours and has never received bad days or attempt to bite staff. Right after I picked him up and took him for a bath, nail trim with 0 ISSUE! Never have I heard, see his emotions get to this level. And i literally was telling everyone about this experience today and I was told "that's so not your dog" LOOKING AT THE CAMERA there is no interaction with these dogs! No toys like playroom should have to kill their boredom.. Not enough water bowls for that MANY DOGS. He was so thirsty after pick up, I could see on the camera no one ever points to the bowl for them to drink! How are you not going to have toys for the dogs but you as an employee also look bored. A playroom for dogs is a dedicated, safe indoor space filled with enrichment activities (toys, puzzles, agility items) to provide mental stimulation and physical exercise, preventing boredom and destructive behaviors, especially when owners can't supervise, offering fun for both solo play and interactive games, and can range from a simple corner with crates to an entire room with specialized flooring and climate control. How I see on the camera no one of these dogs got that! It's an empty room where you can see dogs bored! Don't try to tell me otherwise. My dog gets regular grooming. I well take care of my dogs needs and wouldn't bring him there to be traumatized for 8 hours! THEY didn't even return stuff we provided for him, such as supplements worth $60 with his food! I didn't know we had to ask for personal belongings to be returned during a pick up. He is a pretty active dog loves to swim, play and interact with our other dog at home! Environment and staff not showing interest to keep them busy is what bothered me. I HATE to admit but associates at this location working with these pets need proper training or you are in a wrong career if you can't handle dogs. Everyone I told so far about my experience today has mentioned to file a complaint. $34 is not worth to see my dog sad and miserable, let alone grooming! Booking grooming and playtime has nothing to do with how you should treat animals. It looks like to me you guys are understaffed and taking it out on the dogs! Thank you for making his first day miserable! I will continue to share these photos and will not recommend this location! Playroom is not for neglect like how my dog looked like he was.

    Do ur job?

    Bored teenager leaning on the wall looking at their phone ignoring all the dogs. Manager doesn't care to correct them. Pathetic

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    1 year ago

    found all my cat needs here. Brendan was very helpful and kind. highly recommend shopping here

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    5 years ago

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    3 years ago

    I always buy fish frozen food for my Oscar fish and 2 pleco bottom fish thank you so much PetSmart

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    6 years ago

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    4 years ago

    Great business. Awesomeness at its best. Hope it thrive and prosper. People please go there

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    PetSmart Reviews in Other Languages

    Ask the Community - PetSmart

    Any recent health complaints about dogs at Doggie Day Camp or Pet Hotel?

    None at the Pet Hotel but I keep my dog out of doggie day camp so I don't have any issues. A few years ago I did the doggie day camp and he seemed to catch a cold for a few days. No issues since then. The staff is great walking my dog during the day… Read more

    View All 2 Questions

    Review Highlights - PetSmart

    I was happy that the hotel offered a doggie day camp and similar playtime options.

    Mentioned in 7 reviews

    Read more highlights

    Bowser's Buddy Pet Care

    Bowser's Buddy Pet Care

    (41 reviews)

    I have so many selfish reasons to not share this review and make Kim even more busy than she…read morealready is. But my goodness! She is a miracle worker. She took our sweet, shy, overly anxious little pup and made him feel at home within a short son of three weeks (2-3 times exposure for day care) before we let him stay overnight. She has been a godsend and I know that I can rest easy when our little fur baby is in her good hands.

    When I used this service: March 1-5 Why I chose Bowser's: I…read moredid 1-2 hours of research: Yelp reviews, calling friends from the dog park/other contacts, etc., and Kim always came highly recommended. Matt from Pawfection told me he refers all his clients to her who are looking for longer pet sitting, and no one has come back disappointed. Overall impression: I cannot speak more highly of Kimberley and Bowser's Buddy Pet Care! She was extremely professional and accommodating and made me feel like part of the Bowser's family from day one! More details: Kimberley is the epitome of professionalism. I really appreciated how she: - validated my sad feelings that I couldn't take him on the trip - had me over the weekend before my trip to see her space and meet the other dogs she was currently taking care of - was in constant contact about times/dates and how my dog Reeses was doing while I was gone - communicated (quickly) with me whenever I sent her a text message or gave her a call - loves my dog like her own (and he loves her back!) Pro-tip: Kim's place is dog HEAVEN. Very dog-friendly and lots of things to keep them entertained and comfortable: doggy door, fenced-in grassy yard, orthopedic beds, etc. etc. She doesn't give discounts, but it's totally worth the price, and that's coming from a med student in tons of debt currently!

    Doggie Adventures - Happy doggos!

    Doggie Adventures

    (31 reviews)

    I have a 10-month-old Australian Shepherd. For people who don't know, Australian Shepherd is a high…read moreenergy herding dog and need 2+ hour of exercise every day. But with Danny's off leash hiking and beach service, I have a tired (happy) dog all the time. We started using Doggie Adventures about 5 months ago and Tele LOVES Danny. Whenever Tele saw Danny and his Van, his tail wiggled like turbo and jumping up and down to greet him. This must be the best off-leash service that includes pick up, drop off and clean up in the bay area. Great things about Danny's services: - Flexibility - He will text me when he is 15 mins away, so I can get Tele ready. - Including pick up, drop off and clean up - Highly recommend for high energy pup - He CARES about your dog If you are on the waitlist, it WORTH to wait because this is the must have service for your pup .

    We started using Doggie Adventures about 3 months ago for our 3 year old chihuahua terrier mix,…read moreJulius. This has to be one of the best doggie care and playgroup services in the Bay Area! Danny takes care of every dog in his group like his own, with individual attention for their exercise, wellbeing and pack bonding behavior. He usually picks Julius up in the morning, and after a full day at the beach drops him off late afternoon. Particular attention is also paid to limiting the group size for space and specialized monitoring. What we particularly love about Danny's service is his flexibility for scheduling, timely text communication, personable attitude, and his real interest in pet care. This is definitely a must-have service if you can get on the waitlist!

    Lori Hamilton Dog Training

    Lori Hamilton Dog Training

    (163 reviews)

    I'm coming out of the dead to leave this review because I hope it helps someone who is thinking…read moreabout seeking professional training for their dog(s). We are not new dog owners and with our previous dog, we lived the best life - traveling across US and Canada, flying on planes, staying in hotels, dining at Michelin star restaurants, going to work at the office, walking off leash, etc - with zero professional training. He actually was a puppy school drop out! We learned that all dogs are different and with our new pups, we needed help on dealing with behavioral issues like reactivity. Through positive reinforcement, Amy coached us on how to loose leash walk our dogs in heel position. She also showed us how to do "place" work, use spatial pressure and how to get our dogs to focus on us around distractions. We also learned how to turn up our praising game verbally and with treats! Trainings were mainly at Butcher Park which is a very high pressure environment given the amount of dogs at any given time. It really put us to the test and honestly, we were challenged! It's hard work. We had homework after each lesson, but we committed to practicing in between lessons. We weren't perfect but we always showed up ready to learn, and to give and receive feedback each time with the goal of growing and improving. We ended up doing "board and train" for both of our dogs (one at a time) and we couldn't have been more pleased with the outcome. We needed a jumpstart and Amy gave us the knowledge and tools to set us up for how we want to live our lives with our French bulldogs. She truly loves dogs and wants the best for them and their owners. We highly recommend Amy!

    This review is long overdue. And one will understand why when they finish reading this review. Do…read morenot fall for their success stories, testimonials, publicity, fame, etc. Their website has changed from last fall/winter 2025. They had YouTube videos of their training (videos still active on YouTube website) as well as being interviewed by tv station (https://youtu.be/HfhZbTuIAPA?si=ec-mDnkjKXPa6zUE). Their "accolades" are MISLEADING. Second, the comments in the poorest ratings reviews are absolutely 100% true: condescending tone, treats everyone like an idiot, no manners, rude, and even causes trauma to owner and dog. My experiences with the head trainer and owner of facility (whom I will not type her name because she DOES NOT deserve the recognition by name) were downright awful for me and my pup. I paid upfront for 5 sessions but after the 2nd session, I stopped attending. It was too much trauma for my then 5 months old pup and myself. As one reviewer put it, the trainer/owner "break(s) dog's spirit." The first negative experience with trainer/owner was within 10 minutes of the 1st session when she said aloud my leash is "yuck." She walked away from me, leaving me embarrassed. She went to get a leash from her personal collection and with a negative tone told me to put on said leash. There was no explanation to this new leash or why my leash was "yuck." Because I believed she was the "expert," I immediately followed orders. It was 15-20 minutes later she explained why my leash was "yuck." Couldn't she have said in at least an encouraging (or neutral) tone "you may want to consider another type of leash because..."? But she didn't consider her words carefully. Instead, she used her age as an excuse because she has "no filter." Yes, trainer/owner said "I'm ___ years; I have no filter." Regardless of one's age, you should treat everyone with respect. The age-old wisdom of "think before you speak" speaks volumes. The owner needs to practice this. As well as practice people skills. Owner talks to you. Not with you. Owner talks in your face. Not provides you space. A trainer is equivalent to a teacher. A teacher guides. A teacher explains. A teacher is patient. A teacher motivates. The owner of this facility does not demonstrate any of these characteristics. Please, seek dog training elsewhere. NOTE: Follow-up. Not an edit. I believe this is the only way to reply to the recent post of owner. I will not message directly via Yelp or contact them with the email provided. Their attempt in extending the proverbial olive branch publicly is merely to save face. The damage is done. The review remains.

    PetSmart - petstore - Updated May 2026

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