Everything went beautifully. My dog is very strong and very high strung - HATES water (although…read morehe's supposed to love swimming), and any messing around with his feet. Amanda was so good, professional, and understanding, and did a beautiful job. (I was worse than my dog in terms of nervousness because he's so wiggly, and oh, he "sings." An ear splitting whine/bark on repeat. Highly recommend The Country Petwash and Amanda. Oh, and I watched one of the agents groom/trim a standard poodle and it was a gorgeous cut! (My dog has very short hair so doesn't need any styling.) Thank you for a wonderful experience!

They close at random days and random times and there's no way to contact them because they either…read moredon't answer their phone or the mailbox is full. I do love this dog wash place but it's so difficult and inconvenient to get a wash here. I know I'm not the only one who feels this way and I hope they fix this issue soon or at bare minimum change their hours.

I just wanted to say a massive thank you for the incredible care and love you show Okey every…read moresingle time. Knowing how nervous he usually gets, it brings tears to my eyes to see how calm, happy, and relaxed he is around you. You don't just make my baby look like an absolute angel with your amazing work--you treat he with such gentleness and kindness that I have total peace of mind leaving him in your hands. Thank you for having a true gift with animals and for loving my dog almost as much as I do. We appreciate you more than words can say!

Took my bichon/poodle mix for his first grooming appointment with Darya! Scheduling was fairly easy…read moreonline, and Darya was very communicative and easy to talk to. When I came to pick him up, I was shocked by how handsome he looked - he looked completely different but in a good way! The grooming took about 2 hours, and you can tell Darya puts in a lot of effort and time into the process. She also gave us a little bag of treats to take home.

Made an appointment for our cat, purchased full grooming service and they did a fantastic job…read more Terri, the owner has been very helpful and very accomodating as well. 5 stars service!

I think these woman are awesome. They take good care of my grandpuppy and that is very comforting…read morefor me. My daughter lives in auburn and she brings him down here to get groomed. That's a long ways.. I highly suggest this business for anybody who needs to have there furbabies groomed.

Larissa has been grooming our dogs for about 16 years! At one point, we lost touch with her during…read morecovid and fortunately my husband bumped into her at Safeway and we were BACK! We absolutely love her. Cannot recommend her more highly!

We are so glad Larissa is grooming again! She does an excellent job, my dog loves her and the…read moreresult is splendid every time! We had Larissa do our grooming for the past 8 years and sending our sincere congratulations to her she is loving and kind to everyone but especially the dogs and cats. We wish her good luck

The best place to take your pets for excellent care. My dog Panda loves it here. It's so refreshing…read moreto have both a vet technician and CSR team that loves animals and cares about client relations so much, they're both great. Veterinary shoutout to Dr. Bystrom, Dr. Gould and Dr. Neal who have always been awesome with my girl. Thanks so much

My 1 year old Frenchie has had a complicated six months with her health. After working with various…read morespecialists, I often found the medical explanations to be overwhelming and complex during what were already high-stress appointments. However, everything changed when we went to Los Altos Veterinary Clinic. During a routine appointment, I asked Dr. Gould for her opinion on my dog's condition. For the first time, I felt like I truly understood my dog's health outlook. Dr. Gould provided genuine, realistic feedback and educated us on our dog's care in a way that was accessible and clear. Her demeanor and expertise are the blueprint for what a doctor should be: empathetic, realistic, and able to translate medical complexity into layman's terms. Rather than being pushy about "right or wrong," she focused on what was best for my dog's mental and physical health, while remaining mindful of my own capacity as an owner during the recovery process. She brought tears of relief to an emotionally taxing situation. A few highlights that make this clinic stand out: * The Staff: From the front desk to the practitioners, the team is phenomenal; warm, professional, and patient. As a medical provider myself, I recognize a high-functioning team when I see one; there are no "loose ends" here. * Efficiency: Scheduling is seamless, and they respect your time. I've never found myself waiting around past my appointment time. * The Personal Touch: They treat your dog as if it were their own. They even put out an adorable personalized welcome sign for your dog's first appointment! If you value high-end medical care and total professionalism, come here. This clinic is truly "it" from top to bottom. I cannot stress enough how valuable this entire team has been for our fur baby.

They always do a great job with my mini Aussie Price is…read morereasonable and I like that they give discounts if paying with cash. Salon is close to where I live so it's convenient and they always provide great customer service. Would recommend

I'm glad to hear that most people have had a good experience here (as I have had at other Lush Spaw…read morelocations in the past) but our first visit to the Santa Clara location was not a great experience and how it was handled was even worse... We took both our dogs in (German Shepherd and a schnauzer) for a bath service and de-shedding for my Shepherd, "Z". I let them know our schnauzer can be bitey with his feet/ears and to take whatever precautions necessary and that Z is pretty good, just very anxious. When I picked them up, the staff mentioned Z "freaked out" when they tried to use the blower and hurt his lip trying to bite the nozzle. I checked his face for some kind of abrasion or cut but didn't see anything. Very long story short, later that night we found he had broken one of his top canine teeth almost in half and the jagged edge was cutting his interior lip. A few rough days for Z (and us) waiting for vet appointments and $8,000.00 later, he had to get a root canal under anesthesia. I understand that accidents happen but also don't feel that Z was properly handled as they could have attempted a different method of drying/de-shedding him, rather than presumably continuing a method that stressed him out. When I first called the manager "Aqua" to bring this to her attention, she was very empathetic and professional but this manner did not continue. She said they would check the recording of his grooming to see what happened. We then played phone tag for a couple of days before she completely stopped answering my calls, texts, and voicemail attempts. This was the most disheartening part for me because even if they had responded saying everything looked fine on the recording, it still would have felt better than literally being ghosted by a "professional" business. We didn't get a call back from her until I called her from my partner's phone, whose number she didn't have. That pretty much confirmed she was purposely screening me. While speaking with my partner, Aqua sounded much more defensive while saying there was nothing concerning seen on the recording and admitting they did not complete the services paid, but ultimately gave my partner her email and the email the owner reviews to further discuss the issue. If nothing was seen on the recording, why wouldn't they have just responded with that in the first place? At least that's how it came across.. In the end, they refunded me Z's bath service (as requested) and didn't bother responding to our email. I really just wanted to advocate for my dog and hoped the management/owners would care that this happened, possibly due to their negligence, but was met with a different interaction. I truly hope they take this experience as an opportunity to further counsel their groomers on proper handling of anxious dogs. FYI - This isn't the first severe incident I've heard about occurring within their business since this happened but can't personally speak on the others.

Hanzhi took care of my dog while I was at work. She would come over to my place, brush my dog (a…read morelarge, calm Doberman), give her treats and attention, and check/refill the food and water bowls. She was always very sweet with my dog. I didn't request or need photos since I had a doggie cam in my place. My dog is very loving, but can be shy at first. They got along great and my dog loved having a visitor. I would have kept the service, but I moved far away. Hanzhi made me feel better that my dog wasn't home alone every day while I was at work.

We asked Hanzhi to sit our Shiba Inu puppy over an entire week for twice already, everything is…read moresuper amazing!! Everyday Hanzhi sent us so many photo and video updates of our pup and we were so happy seeing every small details and activities our puppy got to do. Hanzhi is very meticulous about the exact dietary restrictions and medication schedule for each dog, and she did a superb job taking care of them. I would never hesitate asking Hanzhi to sit our pup again!

My family has been taking our animals here for years. Bruno, our yorkie, who passed away last year…read morewell into his teens was a really sweet little guy and was always treated gently by the staff and Dr Bakhari. When Bruno passed away it was at the clinic (it was his time, he was in pain). They gave us the space we needed with him to say goodbye and made a difficult situation no more difficult than it needed to be. I want to talk a little about their prescription policies, after reading a review about frustration that ELC asks to speak to you directly instead of just sending prescriptions to other places, or wanting to make an appointment before renewing certain prescriptions. It's literally relevant to the phone call I had with them today! My cat Guava has had urine crystals in the past and was put on prescription food, since then he's had no issues. I called in to renew the prescription since Chewy bounced it back to me as expired. They asked me to bring him in to do a check up and urinalysis before renewing the prescription. Honestly, because he's been doing so well, I didn't even think to do that. At first I was like "aw man but he's fine! He's doing so well!" But I thought about it: this really speaks to the level of care they have for our animals. Sometimes we think everything's fine and we only find out it's not fine when it's *super* not fine. It's been a couple years since he was last checked out. If you don't know about cat urine crystals, they can lead to blockages which are fatal. I really appreciate that they want to make sure he's okay. I let them know I needed a week or two to figure out finances for the appointment and they said they could still send my boyfriend home with Guava's prescription food from their office in the meantime. And the lady on the phone was extremely kind and non-judgmental, which meant a lot. They've been nothing but fair to us, kind, and loving to my animals. When Guava had to be checked in for several days back when he had his crystals, they let me come into the back and sit with him while he was recovering, sticking my fingers through the bars to pet his head and give him what comfort I could. So yeah, I get the prescription thing can be inconvenient, but they care, and that matters more to me than anything.

Very friendly staff , but still no answers to why dog is so itchy blood test meds allergie shots…read morestill no idea and it is getting so costly ..I could take her back in again but why?.. I'm at a loss of what to do! Dont get me wrong very caring vets but I just cant afford to keep running test and having no answers..