I count on Lush Spaw to groom my mini Bernedoodle. It doesn't matter who is taking care of him, everyone does a great job. Love this place because the groomers love all the animals they take care of. read more

Lush Spaw - Yet another 5 star experience at Lush Spaw - Pet Groomers Near Me - Santa Clara, California

I'm glad to hear that most people have had a good experience here (as I have had at other Lush Spaw locations in the past) but our first visit to the Santa Clara location was not a great experience and how it was handled was even worse... We took both our dogs in (German Shepherd and a schnauzer) for a bath service and de-shedding for my Shepherd, "Z". I let them know our schnauzer can be bitey with his feet/ears and to take whatever precautions necessary and that Z is pretty good, just very anxious. When I picked them up, the staff mentioned Z "freaked out" when they tried to use the blower and hurt his lip trying to bite the nozzle. I checked his face for some kind of abrasion or cut but didn't see anything. Very long story short, later that night we found he had broken one of his top canine teeth almost in half and the jagged edge was cutting his interior lip. A few rough days for Z (and us) waiting for vet appointments and $8,000.00 later, he had to get a root canal under anesthesia. I understand that accidents happen but also don't feel that Z was properly handled as they could have attempted a different method of drying/de-shedding him, rather than presumably continuing a method that stressed him out. When I first called the manager "Aqua" to bring this to her attention, she was very empathetic and professional but this manner did not continue. She said they would check the recording of his grooming to see what happened. We then played phone tag for a couple of days before she completely stopped answering my calls, texts, and voicemail attempts. This was the most disheartening part for me because even if they had responded saying everything looked fine on the recording, it still would have felt better than literally being ghosted by a "professional" business. We didn't get a call back from her until I called her from my partner's phone, whose number she didn't have. That pretty much confirmed she was purposely screening me. While speaking with my partner, Aqua sounded much more defensive while saying there was nothing concerning seen on the recording and admitting they did not complete the services paid, but ultimately gave my partner her email and the email the owner reviews to further discuss the issue. If nothing was seen on the recording, why wouldn't they have just responded with that in the first place? At least that's how it came across.. In the end, they refunded me Z's bath service (as requested) and didn't bother responding to our email. I really just wanted to advocate for my dog and hoped the management/owners would care that this happened, possibly due to their negligence, but was met with a different interaction. I truly hope they take this experience as an opportunity to further counsel their groomers on proper handling of anxious dogs. FYI - This isn't the first severe incident I've heard about occurring within their business since this happened but can't personally speak on the others. read more

One star because the staff was friendly and professional but this was one of the worst cuts my dog has had. You can see easily how uneven, we asked for a teddy cut and it was disregarded. read more

Lush Spaw - Look at how uneven - Pet Groomers Near Me - Santa Clara, California

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Brittney did an amazing job grooming my dog, Isla. I used to go to the Winchester location, but I switched to the El Camino location because it had more appointment availability. Isla's full groom and color took about three hours, and the results were fantastic. I really appreciate the time, care, and attention Brittney gave her. Thank you for making the experience such a positive one! read more

Lush Spaw - doodle, doodle groom, fur dye, color dye, color, large dog - Pet Groomers Near Me - Santa Clara, California

My dog had a fantastic experience here today! She never lets nail trims go on, but Aqua and Stephanie were above and beyond my expectations! My dog loves this place! I highly recommend and I will be back soon 100 percent! read more

Another great cut by Elena! She's a master at her craft! Professional looking cut and she always adds the little finishing touches that make our pup look extra special! read more

Lush Spaw - Pet Groomers Near Me - Santa Clara, California

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If you are looking for a great groomer, go to Xitlaly! She did an amazing job and gave my dog the exact haircut I asked for. My dog can sometimes be nervous, but felt so comfortable and safe with her. We are so happy with the results and will definitely be coming back for our next groom! read more

Isis was wonderful with my dog. She made my dog from looking homeless to fab. Lol. Attaching a before and after of my dog today along with photos of the spa place. I will return again. read more

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I have been taking my 2 year old golden doodle for baths and grooming to the Santa Clara location for about a year now. Super easy to schedule, very responsive staff and very friendly groomers. Stephanie is pretty awesome. Reasonable prices and à la carte services that make it super flexible. read more

Our little one got his first grooming with Aqua at the location in Santa Clara. He came home really happy and looked great. Aqua, thanks for taking care of Pippin so well! We will definitely be back. read more

Lush Spaw - Before his grooming. - Pet Groomers Near Me - Santa Clara, California

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This review is for Stephanie who was so sweet and patient with Bertie! He's honestly such a drama queen about getting groomed and bathed but Stephanie did an amazing job. Will definitely book with her again. read more

Lush Spaw - Pet Groomers Near Me - Santa Clara, California

We love bringing Oakley to Lushpaw for his doodle grooming spa day. He always comes out smelling so nice and looking handsome with his haircuts. We are grateful for Thai for always helping us decide which haircut length is best for Oakely. read more

Lush Spaw - Pet Groomers Near Me - Santa Clara, California

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I've been getting my babies groomed at Lush Paw since 2023, and I love how they groom my Miniature Schnauzer . The staff are also very kind and helpful read more

Lush Spaw - Pet Groomers Near Me - Santa Clara, California

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Kimberly was so nice and friendly with Milo, she did good with him. Milo didn't get his full haircut on his 1st appointment but it's understandable because it's his first time ever. I'm happy that they get rid of his matted and got trimmed around his eyes, now he can see better! And Milo seems happy when I picked him up! Thank you! read more

Lush Spaw - Milo after his bath and got trimmed around his eyes, now he can see better! - Pet Groomers Near Me - Santa Clara, California

I absolutely love Lush Spaw!! Sage always comes out looking so clean & cute!! Thank you Stefanie for taking such good care of Sage, I can't recommend her enough! read more

Lush Spaw - Pet Groomers Near Me - Santa Clara, California

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Koji looks handsome after grooming. Isis does a great job and Koji loves her. I highly recommend. read more

Lush Spaw - Puppy cut / Groomer: Isis - Pet Groomers Near Me - Santa Clara, California

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We enjoy taking our dogs here. They always come back smelling good with a fresh cut. We don't always get the same person but that is ok they all do a great job. read more

I love the ease of booking an appt, the hours are great and location is a 5 minute drive. Isis took great care of our little dog, so she wasn't traumatized or anxious. I definitely will be going back next month. Great job well done. read more

Lush Spaw - Coco - Pet Groomers Near Me - Santa Clara, California

This was our dog's first grooming experience. They took the time to go slow and make sure it wasn't a scary experience. And her cut is great! She's so soft and they made her look adorable! read more

Staff is amazing. Isis is our go to as she is always thorough and definitely takes care of the puppers. She gives a good quick consult and she definitely knows what she's doing. Love it here! read more

My two mini Aussies had the BEST groom here at Lush Spaw! We moved to the area recently and it's always a gamble trying to find a great groomer who specializes in double coated dogs. They looked amazing after their groom with Lush Spaw! We go back every 4-5 months for a groom with them. The team is also so nice and are very responsive for pick up and drop off. They also do a cash discount which is awesome! 5 stars! read more

Lush Spaw - Lush groom and deshed - Pet Groomers Near Me - Santa Clara, California

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We have been here a handful of times, every encounter has been pleasant and professional. Most recently Heather has taken care of my dog Coco and she has been amazing! Thank you team for a positive experience, consistency is key!!! Carina and Coco read more

Lush Spaw - Coco happy as can be!! - Pet Groomers Near Me - Santa Clara, California

I had a great experience here. They did an excellent job with my dog Millie and took such great care of her! She was not anxious afterwards at all, which is unusual as she tends to get very stressed with these kinds of appointments. She got a full bath and groom and I was very pleased with the outcome and service. Would highly recommend! read more

They always do a great job with my mini Aussie Price is reasonable and I like that they give discounts if paying with cash. Salon is close to where I live so it's convenient and they always provide great customer service. Would recommend read more

Absolutely love Lush Spaw and highly recommend. Shiro has been groomed by Elena for over a year, and she's FABULOUS! Shiro has high anxiety and can be aggressive to other dogs. Elena and Lush Spaw have been more than accommodating for his services, by setting early appointments for him. He gets the Zoom Bath along with added services such as nail trim, under paw trim, and de-shedding. He's done within 30-40min. She also shares feedback on how he does each visit, in addition to trying different techniques (he's a stubborn Shiba with a solid back kick and hates the drier ). In the end he's my soft fluffy clean pup, and I couldn't be more happy read more

Lush Spaw - Shiro - 9 year old Shiba Inu - Pet Groomers Near Me - Santa Clara, California

He gets pampered and looked after every single time .. they really do a good job and I'm always handed back a happy handsome fella read more

Lush Spaw - Pet Groomers Near Me - Santa Clara, California

We've used Lush Spaw on Winchester a few times and were excited to hear about a new location closer to us. Unfortunately, the grooming experience for our dog was not up to par with our previous experiences. At first, everything looked great when I saw my dog after he had his grooming appointment. He even had a cute orange bow collar on him. However, the following day, I noticed that he seemed quite uncomfortable, randomly jumping up (while laying down) as if he had been bitten by something and would then start to lick his lower area. After it happening multiple times throughout the day I decided to inspect him and that's when I found the grooming rash (photo attached). There is also a small skin nick (I think) to the left of the rash. In addition, I discovered that my dog's nails were also not trimmed even though that was supposed to be part of the grooming package. (His dew claws are starting curve inward.) I'm hoping the rash will resolve itself in a few days or we will need to get it checked out by the vet. It seems like all the current reviews for this location rave about Elena who was not my dog's groomer. I guess if we decide to continue using this location I should make sure to always request Elena to ensure a good experience. read more

Lush Spaw - Grooming rash day after grooming appointment - Pet Groomers Near Me - Santa Clara, California

Lush spa did a great job on our long haired German Shepard puppy! Our 10 month old puppy, Teddy Bear, had his first professional grooming experience ever with Richard and he was so patience and kind! I would highly recommend Richard to anybod looking for a good groomer! read more

the staff is exceptional. the service was fantastic. they treated my dog like a queen. no issues of any kind. if you need grooming for you dogs, please visit them. you will be very satisfied. read more

Great service. Gustavo is our Groomer for our baby Chase Duenas and he is amazing and does great work. I highly recommend him and Lush Spaw for your fur babies beauty needs. I give them 5 read more

ASK FOR ELENA!! We've followed her from the Winchester location, to Union Ave, and now at El Camino, and she has never disappointed! It's so difficult to find a groomer I can trust. Bear is very particular with his groomers and is a very anxious boy, but he was instantly comfortable with Elena. We can tell she treats him well because he'll REFUSE to go to someone he does not like. Every time we visit, she always greets him so warmly, and he's always ready to go. I never have to worry when I leave him for his bath because I know she'll take good care of him. She always provides updates on how he did during grooming, and she'll give advice on how to make him more comfortable. He used to be defensive with one of his paws, and she recommended we bring him in between baths for a nail grind to help him get used to it, and it worked! He also used to have very little fur as a puppy, which did not require a full groom service, but Elena notified us when he was ready to switch services which was very helpful. He always comes back happy, fresh, and perfectly trimmed! Elena will always do her best for any scheduling accommodations, and is responsive with any questions or concerns! read more

Lush Spaw - Happy Bear after his bath from Elena :) - Pet Groomers Near Me - Santa Clara, California

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Lush Spaw was able to get me in the same day, and they weren't only understanding, but kind and welcoming. Kim was incredible and showed so much care for my dog. Plus, her grooming was perfect and exactly what i asked for. I will definitely be going back! read more

We had a wonderful experience! The groomer was patient, caring, and treated my dog like family. She took the time to listen to exactly what I wanted, and the results were even better than I expected. My dog came home looking amazing, smelling fresh, and seemed happy and relaxed. It's clear they truly care about the pets they work with. I highly recommend Lush Spaw and will definitely be coming back! read more

Our groomer Stephanie is the best!! She's friendly, patient and loving. She does a great job in making our Maltese looking like a puppy again after each visit. read more

We take our elderly dog there to get his nails trimmed and they're kind and gentle. Always ready on time for the appointment as well.

Thai is very patient, caring, and friendly to my 16 years old sweetheart. She is very gentle and considerate to my boy's condition, arthritis and sensitivity to paws & teeth. I'm really happy with his full groom. Thank you Thai! read more

Stephanie is so good with my chihuahua. She was very gentle with her. I would definitely recommend Lush Spaw Santa Clara

Love lush spaw on El Camino. Our groomer,Stephanie, takes her time with my pup and he always comes out the way we wanted the cut.

Disappointed in our grooming appointment today. It was our first time at the Santa Clara location and we were so excited because this location is way closer to home since we usually go to the Winchester location. Originally, we wanted to book Elena since many reviews were raving about her experience and skills but our schedules did not align and so we opted for the any staff option and to possibly find our go-to groomer at this location. Upon meeting our groomer, she was very sweet and kind and I showed her a reference of photos and videos of what I wanted the cut to be. I also mentioned I wanted to keep the length and poofiness of the tail but trim the long hairs a little bit. The cut was waaaay shorter than I wanted it and when I asked for a trim of the tail, I didn't mean to shave off part of it. Mind you, my dog wasn't matted to begin with so I didn't understand why our groomer went shorter than what I asked for. I didn't understand what she meant by "my dog had uneven skin" that she had to shave all his hair off... Later in the evening, I noticed my dog being very irritable and kept picking at his under belly or near the knees. Our groomer did not mention anything about what I found under there. It appears to look like a part of my dog's skin was shaved off. I don't appreciate the lack of transparency on the groomers end to not inform me that my dog got injured during the groom. I don't want this groom to be a deal breaker to never come to this location ever again. I will 100% not book the same groomer. I've had many grooms from Lush Spaw that were great. I just hope that this location re-teaches their groomers about transparency so something like this never happens again. UPDATE: I received a phone call the next day with Lush Spaw about our groom and we discussed what happened and came to agreement that the groom wasn't what I normally get and they were able to resolve any issues-- moving forward. This was very important and transparent which I really do appreciate and I am thankful for. Again I've had bad grooms at other pet salons and they weren't as transparent but Lush Spaw has proven that they are willing to learn and improve. I hope our next groom will be much better than this one. read more

Lush Spaw - Pet Groomers Near Me - Santa Clara, California

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Took the kid here to get a lush bath with face, feet and fanny add on and what a great experience! She loved it so much she did not want to leave! Thank you Lush Spaw Santa Clara and Stephanie! We'll be back soon! read more

Lush Spaw - Feeling fresh, bathed and groomed - Pet Groomers Near Me - Santa Clara, California

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