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Cupertino, CA

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Pet Club

4.3 (38 reviews)
Closed • 9:00 am - 8:00 pm

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Small animal products
Annabelle R.

Picked up a large bag of orchard grass and timothy hay blend, oxbow essentials rabbit food (pellets), and an apple stick bouquet (made with marigold, rose, and cornflower petals), to keep my bunnies happy and healthy! I visited a different location of this chain long ago and never returned cuz they didn't accept credit card payments, which is inconvenient for me. But years later, I'm so glad I returned to Pet Club and gave them another chance. Not only does the Cupertino store accept credit cards (Visa/MC only, no Amex/Discover as of April 2024), but also the place was clean, organized, and stocked full of small animal products, which is rare in the pet world. Sure, they have stuff for dogs, cats, fish, birds, and reptiles too, but I only came here for one thing (well, two if you count both of my bunnies). Offerings include assorted snacks, unique housing, cute and creative accessories, chew toys galore, uncommon food and hay brands, harnesses, tunnels, and other goodies. The employee who helped me provided friendly and efficient service, and there was no waiting on a Wednesday afternoon, which simply added to my positive experience at Pet Club. Needless to say, they're now back on my radar whenever I need bunny treats or supplies for my spoiled but precious fur babies.

Koi food
Lyn N.

This is my go to for my pets needs. I can purchase bird food, snacks or accessories for their cages. They have good quality millet that my parakeet enjoys. He is not fond of the packaged millet. I also purchase food for my koi. We mix two different packages for variety. One is for color maintenance and the other is for essential nutrients. I also like to buy the wild bird food for my bird feeder. I have random varieties of birds that pass through my back yard.

The manager of pet club on Snell and blossom hill I don't remember his name but he's sweet
Jackie C.

Great manager I recommend his store great guy he helped me beyond and really nice and respectful Thank you for your help yesterday I truly appreciate you life saver lol

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28 days ago

I love going here so many choices on dog and cat food and treats. Wish their were more stores.

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3 months ago

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3 years ago

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3 years ago

Lori is always so helpful with advice and courteous service. Definitely recommend getting her expert advice!

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3 years ago

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8 years ago

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8 years ago

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2 years ago

Great place with reasonable prices. This is my go-to store when I shop for my dog and guinea pigs.

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3 years ago

Very knowledgeable staff and friendly when asking dumb questions about my dog haha. I always come here for whatever I need!

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6 years ago

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8 years ago

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8 years ago

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5 years ago

The staff are friendly and helpful, the prices are good, and there is a large variety of products.

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9 years ago

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9 years ago

Love this place. Clean and has a super friendly, helpful staff. Ted loved coming here, great treats!!! Hehe

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7 years ago

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Ask the Community - Pet Club

Review Highlights - Pet Club

“I also feed a gazillion of Yellow Finches, Quails, and squirrels so, without Pet Club's deals, I'd go bankrupt :-) I'd gone to the Mountain View store for a few years until it closed.”

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Pet Food Express

Pet Food Express

(241 reviews)

Loma Linda, West San Jose

The staff is so friendly and helpful and I love the selection of high quality brands they carry…read morehere. My 3-year-old cat is an extremely picky eater. I've gone through so many traditional food brands. I tried Aujou by RAWZ here recently, along with some other clean brands that can't be found at stores like Petco or Pet Club. My cat seemed to like Aujou best, so I'm hoping he will stick with it. Not only is the packaging adorable, this food is very high-quality, which is super important to me! Finding a truly clean wet food is tough, but this line stands out for a few reasons: 1) Pure Ingredients: Real shredded meat is always the very first ingredient. 2) No Fillers or Gums: It is completely free of toxic carrageenan, guar, or xanthan gums. 3) Safe Packaging: The pouches are entirely BPA-free. 4) Amazing Mission: The company donates 100% of profits to service dog and disability charities. Highly recommend dropping by for friendly service and high quality food brands!

Our go-to spot for dog food!…read more My partner and I have two small, elderly dogs, who can sometimes be picky about their food. The first time we came to Pet Food Express, we were in search of some new food that they would love & be easy for them to eat (they have quite a few teeth pulled at their age). The staff is always friendly, and very helpful in providing recommendations or sharing information about specific products. There is also a station available for washing your pets in store if you stuggle with the space at home. We love the deals we get with the buy 3, get 1 free for packs of fresh dog food -- it can get expensive, but my girls are picky! Luckily, they are small dogs and we have Pet Food Express to thank for saving us a few bucks. Treat your pets and go check it out!

Petco

Petco

(200 reviews)

I've been volunteering at the Bay Area Cats Adoption Center inside this Petco for about nine months…read morenow. The adoption center is wonderful! It's run entirely by volunteers, and there are always adorable cats and kittens to meet. Stop by on Saturday's from 10 AM to 2 PM if you want to find your next fur baby! As for the store itself, the staff is super friendly and helpful. They often host weekend clinics or dog adoption events. I sometimes grab cat food after my shift, they have a great selection of food and treats to choose from. The store is clean, parking is typically easy to find, and even when the line gets long, they handle it efficiently.

I am writing this review to express my deep disappointment with the customer service at this Petco…read morelocation. After purchasing eight fish for roughly $40 last week, a single $2.99 fish died. When I returned to the store today to request a refund, an employee rudely intervened and stopped the cashier from processing it, citing a mandatory water sample policy and implying my tank conditions caused the death. As an experienced aquarist, I found this accusation insulting, particularly because the employee who originally sold me the fish lacked basic knowledge about any of the species I purchased when I tested her. I'm fairly confident that no one in that store could even begin to explain the various intricacies of aquatic water chemistry. I have been a Petco loyal customer for years and to ruin a customer relationship over a $2.99 item demonstrates a complete disregard for customer satisfaction. I intentionally support brick-and-mortar retail over online competitors, but if this is how Petco treats loyal customers, I will gladly take my business elsewhere.

PetSmart

PetSmart

(280 reviews)

Had a wonderful experience here last night. We stopped by after dinner to look at cat carriers…read more When we walked in we were warmly greeted. It's a huge place inside. We walked around and looked at the birds, lizards and hamsters. While we were looking around, two employees asked us if we needed help. I let them know we were looking for a cat carrier that opens at the top. They knew exactly what I was looking for and walked us over to that section. The young ladies gave some great advice on which carriers would be the best options. Both of them also have cats and use these carriers. That really helped with our decision. We chose the one they highly recommended, which was not the overpriced one. We made our way to the checkout and made our purchase. It was fast and efficient. I will definitely come back here in the future because of their great customer service and variety of pet products.

I called ahead and scheduled Pepper's grooming appointment for 11:30 a.m. and was told it would…read moretake about three hours. I've used PetSmart grooming at locations across the country for years, making this by far the worst experience I've had. Three hours passed without any notification. When I returned to check on Pepper, I learned she hadn't even been started and her groomer, Olga, was on break. I came back 30 minutes later, and after four and a half hours Pepper was still waiting in a cage. I was then told it would be at least another hour before they could begin. Delays happen. Failing to communicate is a choice. One phone call or txt would have allowed me to adjust my plans instead of spending my afternoon waiting while my dog sat in a cage. What happened next was even more disappointing. When I asked Jessica at the front desk whether she thought this was acceptable, she immediately defended Olga instead of acknowledging the lack of communication or trying to make things right. Aside from a brief apology, there was no accountability and no concern for the customer experience. This wasn't just a scheduling issue--it was a complete customer service failure. I can't recommend this PetSmart store.

Petco

Petco

(198 reviews)

I've been a Petco customer for years, but just for dog food and toys, etc. Never grooming. We've…read morealways had dogs with flat coats that we could shower at home and never needed grooming. But this summer we adopted a chihuahua mix that had got a bit fluffy and needed a haircut. I didn't know what to ask for, so the groomer (Carlos) gave some recommendations, and I went with his plan. I was a little surprised that the whole job took more than 2 hours, but they have a process that enables them to handle multiple dogs simultaneously. I was a little worried that our puppy would freak out in his first haircut, but he came through it fine. Kudos to the staff for their professionalism. Pro tip: call the store directly to make an appointment. That way you'll get all the details right, even if you're already in their online system. Also, show up on time. They get busy, and the groomers will spend time with you to discuss your options if you haven't put them in a hurry. Caveats: This was my first experience with the grooming services at this particular Petco. YMMV. I've had good experiences with the retail staff there as well, but like any retail store these days, sometimes they're understaffed. Nevertheless, even the retail staff have been knowledgeable about their products.

Jasmine in the fish/reptile area very well may have saved my jumping spider lol. I asked her for…read moreadvice because my new lil spider was not eating her mealworms. Girl was on hunger strike I swear. Jasmine took the time to find me the tiniest crickets possible and let me have a couple just to try out. Worked like a charm, my spider ate it up and is already eying the second one. I'll definitely be back for more crickets for her going forward!! Thank you jasmine ! Love, Anna and Ingrid

Petco

Petco

(297 reviews)

Bucknall, West San Jose

I drive past 3 other Petco's to ask for Christina, the exotics and fish expert at Petco, El Paseo…read morede Saratoga location! I have been keeping exotics since my childhood for over 20 years. I gave up on the "Magical Petco experience" I cherished from my childhood memories after many years of depressing experiences at other Petco's closer to me, and quite frankly started sourcing my hobby needs elsewhere, despite the economic efficiency and convenience of Petco. I was in the area, and decided check out the El Paseo location and I must say, I am glad I did! I was truly surprised and impressed- it's an alternate universe in here compared to all the other One's in the Area. All the tanks were spotless, and the animals were looking very happy and healthy. not a single dead fish was to be seen! They have species here I've never seen at any other Petco, even an impressive array of Saltwater fish and inverts, which also looked extremely healthy! Every animal housed in the store, down to the Bettas, truly appeared healthy and is evidently well cared for. AND I must add: They have crickets, superworms, hornworms, roaches, bio active supplies; great selection of live and feeder insects here that aren't 99% dead and marked as 50% off!!!! ‍ It was evident that everyone I interacted with genuinely cared about the animals, which made the BIGGEST difference to my experience, but almost as important to the Petco customer experience as the well-being of the animals in the store, I am also highly pleased that every single staff member I interact with at this store is consistently friendly, professional, and extremely helpful and knowledgeable, especially Christina, but also everyone else as well. Even when I am THAT lady coming in and asking a bunch of annoying questions at the end of the day when they are trying to close!! Thank you, Christina and your team for your fantastic service and hard work!! You are helping to restore the American public's faith in the corporate culture for pet wellbeing. Keep up the good work!!

My partner and I brought our Chihuahua mix to Petco today for a nail trim + buffing. We…read morespecifically told the manager Bianca that his nails had been left too long during our previous visit. Unfortunately, after less than five minutes, his nails were still sharp and much longer than expected. While waiting, I briefly started recording my own dog through the large glass window because he looked SO adorable. Bianca immediately berated me for taking photos/videos. I immediately apologized and stopped, but I could see her shaking her head through the glass while looking visibly frustrated, as if I were supposed to know that they had a no photo policy (there was no sign indicating as such). When we tried to point out that the nails still needed a bit more rounding and polishing, Bianca was extremely rude and dismissive, saying there was nothing she could do and that our appointment was "done." When I suggested that they should post a sign if photos or videos are prohibited, she became even more upset and raised her voice at me in the lobby. She compared me recording my own dog to someone going to my workplace and filming me. That comparison was completely irrelevant to what I was doing. Another employee present then joined Bianca in scolding us. They told us that they were not allowed to put up a sign saying photography is prohibited. At that point, I decided to leave rather than continue arguing with employees who were treating a customer this way while other customers were around. That honestly makes me wonder: if customers aren't allowed to take photos, but putting up a sign informing customers of that rule isn't allowed either, how exactly are customers supposed to know? There was absolutely no intention to film employees or anyone else, and our dog was staring straight at us through the gigantic glass window, which naturally I wanted to photograph as a memento. We spoke with the cashier afterward. We had originally intended to leave a tip for Bianca, but after this unpleasant experience, we wanted to take that back. The cashier name Nicolas was actually very understanding and ultimately waived the entire fee. After this experience, we will not be returning to this Petco for grooming services, which is such a shame because while we were there, we heard several customers say very positive things about Jennifer, one of their groomers. Unfortunately, Bianca's attitude and lack of professionalism completely overshadowed what could have been a simple, straightforward experience. I sincerely think Petco should consider having someone in a management position who demonstrates better customer service, professionalism, and the ability to handle customer concerns calmly and respectfully. *I've included a photo to show what I believe to be an unfinished job as my dog's nail is sharp to the touch and has a super rough finish.

Pet Club - petstore - Updated October 2026

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