Had a wonderful experience here last night. We stopped by after dinner to look at cat carriers. When we walked in we were warmly greeted. It's a huge place inside. We walked around and looked at the birds, lizards and hamsters. While we were looking around, two employees asked us if we needed help. I let them know we were looking for a cat carrier that opens at the top. They knew exactly what I was looking for and walked us over to that section. The young ladies gave some great advice on which carriers would be the best options. Both of them also have cats and use these carriers. That really helped with our decision. We chose the one they highly recommended, which was not the overpriced one. We made our way to the checkout and made our purchase. It was fast and efficient. I will definitely come back here in the future because of their great customer service and variety of pet products. read more

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I called ahead and scheduled Pepper's grooming appointment for 11:30 a.m. and was told it would take about three hours. I've used PetSmart grooming at locations across the country for years, making this by far the worst experience I've had. Three hours passed without any notification. When I returned to check on Pepper, I learned she hadn't even been started and her groomer, Olga, was on break. I came back 30 minutes later, and after four and a half hours Pepper was still waiting in a cage. I was then told it would be at least another hour before they could begin. Delays happen. Failing to communicate is a choice. One phone call or txt would have allowed me to adjust my plans instead of spending my afternoon waiting while my dog sat in a cage. What happened next was even more disappointing. When I asked Jessica at the front desk whether she thought this was acceptable, she immediately defended Olga instead of acknowledging the lack of communication or trying to make things right. Aside from a brief apology, there was no accountability and no concern for the customer experience. This wasn't just a scheduling issue--it was a complete customer service failure. I can't recommend this PetSmart store. read more

The only plus about this store are their groomers. They are great. The rest of the staff in the store are AWFUL! They all seem angry and unhappy. It is the worst shopping experience but I go as it is right next to my house and they have a dog food my dog can tolerate. Otherwise I cannot stand this location or staff. Groomers are great. The rest of the staff needs to find new jobs if they hate working in a pet store so much. I also think k how they adopt animals is not humane. You can't even pet the cats. I have also seen sick birds inside. read more

They act like they don't even want to help you at all. I needed help with getting some small crickets and both cashiers gave me mad attitude. The taller one was strict with the amount even though I needed one small one. The other cashier finished the transaction and just grunted, giving me my amount or pointing to the correct register. Just rude. Don't come here. read more

So happy with our winter white hamster! Customer service was great overall, but we did have to come by twice to get our pet. Originally, we were told that if there are only two staff working, they can't give customers animals. It would have been nice to know that before driving over, so if you want even a gentle hamster, plan your trip accordingly. My children love their new furry fried. She's gentle, sweet, and loving. Winter whites are so lovely for children, and I'm happy this store had a few to choose from (all female btw. Males are available at other locations). read more

PetSmart - Winter white hamster - Pet Stores Near Me - Campbell, California

I have been going to PetSmart for years, unfortunately this is the one place that has everything I need for my pets, including grooming and it is convenient. That being said, I dislike every visit, I always come away feeling irritated and abgry. There is one older man who I knew from the PetSmart in Sunnyvale, except for him, every single person working there have terrible customer service! They are all very good friends but they do not seem to care about the customers. Whether it is a simple question or walking me to a purchase I can't find, I feel like they are doing me a very big favor by helping me. Attitude and irritated faces! This week, my dog had a grooming appt. at 9am and on previous visits, you were able to go early and drop off for grooming. This time I got there about 12 minutes before 9am for a 9am appt. I rang the bell outside sicee the store was not open yet and which is the usual way to drop off for grooming. The manager, I don't even want to get started on his attitude, opened the door asked me if the grooming was at 9 and them told me that I was 12 minutes early and that the staff had not clocked in yet and shut the door in my face. No, 'Good Morning', no ' the process has changed', nothing!!! Their rewards program is also not as great as it was before the pandemic. All in all, no one there cares about customer service!!! read more

Unfortunately, this was my first time visiting this PetSmart location, and the customer service was very disappointing. The staff seemed annoyed and uninterested in helping customers. I asked for assistance finding a product, but the employee who helped me seemed unwilling to assist and acted as if he didn't know where the items were or what I was asking for. The cashier also seemed irritated and was not friendly or welcoming at all. What surprised me most was that I noticed the same attitude toward other customers, so it didn't feel like an isolated experience. I came in expecting a pleasant first experience and simply needed some help finding products for my dog. Unfortunately, I left feeling uncomfortable and disappointed with the service. I really hope management works on improving the customer service at this location because customers should feel welcomed and supported when asking for help. read more

I've shopped at this store several times, and almost every visit has left me with an unpleasant experience. The worst offenders are a young woman with blond hair and a tall blond man with a beard. They are consistently rude and have absolutely no customer service skills. On top of that, I couldn't help but notice what felt like discriminatory treatment, which made me feel extremely uncomfortable and unwelcome. I have no intention of shopping at this location ever again. I sincerely believe this store should hire employees who are kind, respectful, and know how to treat customers with basic courtesy. read more

Yelp Review for PetSmart (Campbell) I want to specifically thank the PetSmart employee at the Campbell store who stepped in when Banfield completely failed me. He was the only person who offered a real solution -- helping me find a vegetarian, chicken-free option with pumpkin for digestion as a temporary food until my dog's real vet can send the correct prescription. Meanwhile, Banfield (inside this store) tried to sell me an expensive chicken-based food my vet told me to avoid, and their staff became so hostile they threatened to call the police when I questioned the prescription. PetSmart's employee de-escalated and actually cared about helping my dog. PetSmart deserves credit here -- but I recommend corporate takes a hard look at Banfield's presence in your stores, because their behavior reflects badly on the PetSmart name. read more

PetSmart - Banfield inside PetSmart prescribed the wrong chicken-based food - Pet Stores Near Me - Campbell, California

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I am very disappointed with my recent experience on 6/9/25 at PetSmart Grooming. I scheduled an appointment over a month ago for my dog and received no notification that it had been canceled. When I arrived for the appointment, I was informed that the groomer had quit and that there was no appointment on the schedule. What made the situation worse was the way it was handled by management. When I spoke with the manager, he immediately dismissed my concerns, insisted that I was never on the appointment book, and walked away without making any effort to investigate the issue or offer an apology. After wasting my time and making a trip for an appointment that PetSmart failed to honor, I asked if there was any discount or accommodation available for the inconvenience. The manager responded that he might offer a senior citizen discount if I came in on a Tuesday. I found this response dismissive and unprofessional. I understand that staffing issues happen, but customers should be notified when appointments are canceled, and concerns should be treated with respect. Unfortunately, the lack of communication and poor customer service left me feeling ignored and undervalued. What a waste of my day off. read more

Scheduled a grooming for my dog. They had limited availability so I took whatever available which is a Saturday. As a family we cancelled all our plans to stay home since appointment is midday. They called me Saturday morning and said appointment is canceled. Gave me a reason like someone is sick. I am not going back here. read more

The manager needs to be retrained on proper customer service methods. He seemed angry that he had to help customers, as though we were bothering him. No greeting from him, asking did I find everything okay, or any positive interaction. I asked for a price check since it was different online and he demanded I show him very rudely. It seemed a like he hates his job. A job behind the scenes there might be a better fit for him. Away from customers. I won't be back and I advise all other shoppers to stop coming here. This is the third time he's been rude, aggressive in his tone, and just out right angry at everyone around him. Petsmart needs to take action as many other reviews mention him. Years ago pre-Covid- I used to shop here often and the staff was incredibly nice and would brighten my day. Unfortunately, that is not the case for the last three times I've been here. I will not shop here again. read more

I bought a 40 gallon reptile tank and had help taking it to my car. However, the tank was bigger than I had anticipated and wouldn't fit in my car. The two women who were helping me were very unfriendly. I asked if I could pick it up in the morning and they said no, they can't have things laying around. Wtf? They have a whole store full of things laying around! They acted like I really put them out. With that comment and the fact that the only solution they had was to refund my purchase led me to decide not to repurchase. It really was a horrible experience. I won't be going back, ever. read more

This dude just saved my dog another day of being uncomfortable, I get off work late most days and found myself needing quad dewormer at 8:40 PM. They ended up being closed early and they were only taking pick up orders, but the big dude at the front heard me out and let me purchase some dewormer quickly. I'm positive I ruined the poor cashiers night but you guys seriously saved me a headache! Thank you!!! read more

The manager i think, older guy with a beard is rude and obnoxious. No help at all. I was gonna put no star but you can't....

If I could give zero stars I would. This is the weirdest run PetSmart I have ever been to. I went to return a Stella and chewy turkey dried treat that I have bought on clearance. When I opened the package it smelled rotten and it looked like sawdust. It was disgusting. I took it back and the girl that worked accusing me of trying to take this back last week. I was out of town last week for the entire week and could absolutely prove it. No wonder that person tried to take it back. I'm not going to fight with this girl for eight dollars. It was on clearance because the expiration date was June 3, 2026. I bought it on June 13, 2026 . Her manager is standing there he could've taken it back but instead chose to walk away. She even asked him and he dismissed her . I feel sorry for her. What kind of customer service is this. I will never shop with that store again. So odd. I called Stella and Chewy and they said PetSmart should absolutely have refunded it and they would've got the money back from them. Do not shop at the store they sell expired products and then refused to take them back. read more

Customer Service: the ladies there always seem irritated and annoyed. Also snooty. Ive had good experiences with the guys except the one w long grey hair who questioned a return, like beyond questioning. Amd it was a sealed product. Not sire, but they need to hire real professionals who arent moody and actijg like their last name is Petsmart. Just be friendly and professional. Very simple. We spend a lot of money at this store (Petco is actually cheaper and friendlier) asnd dont expect to be treated rudely. Groomers: They shaved my puppy's private area- I didnt ask them to do that (the first few times they didnt so it surprised me this time) and he got razor burn and caught AN INFECTION. Puss and all. Im beyond upset. I called to complain and they gave me $10 off next visit. Lmao!!! What a joke. Thanks a bunch, Petsmart, its really helping me with the vet bill to have the puss extracted, wear a cone and apply $100 medication. ****we are never coming back**** read more

We have kitties and many of my clients have pets. Jas is so nice, so helpful and goes the extra mile for customers and he stop what he is doing to walk you right over to the spot you need to help find whatever you are looking for. I will go out of my way to come here to this location. read more

My advice is RUN and DON'T BRING YOUR PETS HERE! Read rest of reviews and everyone is complaining about the same issue!! 4/9/25- I brought my dog for nail trim and I was told the sign says to download the app in order to get the discount. Can someone point where on this sign it says to download the app? I paid $22 for nail trim, just 2 front paws done and back doesn't even look like it was touched, as hairs were not trimmed. Last time I had to report to female manager and they took my dog back to re do it! It's constantly something at this place. per usual at the register always have a come back or tries to argue about sales. They don't even know what they are posting anymore. I asked for customer service phone number and the old grumpy Kevin who doesn't like giving out his name told me on the phone we don't give out customer service phone numbers, you need to look it up online. When I asked for his name, he said I don't give out my name??? I did find the number and did call to report all these wonderful experiences, yet to hear back! My advice is don't shop, buy or bring your pet here! This store needs training from grooming services to sales! read more

PetSmart - Where does it say to download the app to get 25% on this sign? - Pet Stores Near Me - Campbell, California

There's a couple of salespeople at this location who are unfriendly and unhelpful. I always have a large purchase and even though there are no customers behind me, they do not help me load my purchases into my cart and using their phones instead read more

Workers are friendly and helpful. Place is clean when I shop during the day. You can find birthday treats for your pups here. read more

PetSmart - Pet Stores Near Me - Campbell, California

Horrible place! I don't know whether it is Petsmart policy or rude employee. Refused to check whether they have a particular product in stock and asked me to check the website. I have been in the situation where the website said they have it and when i went there, they don't have the product. I will be staying away from Petsmart until they train their employee better. read more

Oh yes, my local PetSmart. I have been coming here for the past two years and it's pretty cool. I mostly buy things for my pet birds here and they seem to like everything I get from here. The price of everything for the birds is okay and all items bought here seem to last longer. I really like the bird food they have here it's very nutritious and the animals seem to enjoy it. Drawback: I wish this store was stocked better because I had a hard time finding some things on various occasions I am here. Some of the staff members here are bit iffy because they don't seem to have the cheerfulness that I am looking for. Even those who work in Valley Fair, I must say even they are more happier than these employees. They need to bring their A game because it makes the store look like it's empty. read more

Not sure why the low stars.. Store is clean with fantastic inventory and people are very knowledgeable and helpful.

Bruce was one of the best sales men I have encountered in a long time! He was pleasant, helpful, knowledgeable, and a pleasure to do business with. I will be back because of his service. read more

Grooming service is horrible, called the department an hour early to see if I could get a nail appointment and they said if I showed up within the next hour they could do it. I showed up 15 minutes later only to find out that the groomer is not availablele. When talking to the manager he awnsered rudely and proceeded to walk on and ignore the issue. read more

Manager Josh is rude and has racist vibes. The Animal Care manager is condescending and needs customer service training. It's a shame that the people that should be trying to create more long term customer relationships do not have the business saavy to keep there store open. We, the customers, are the people that put the money into your store to pay your paychecks. Night workers, Angel and Liz are very helpful and have great people skills. There is also another gentlemen that always wears a beanie that works during the day that is great and has helped me alot. These great employees aren't entitled or privileged like their management is. read more

This place is super convenient and they usually have most of the items I need for our dog and cats. Just placed on an order for pick up today and it was ready in less than an hour. read more

Pet stores became my guilty pleasure ever since I had gotten my cats and even more so during the pandemic. I used to live in an area where a basic pet store was a bit of a drive out, so being in the center of so many has been really enjoyable! I came by this PetSmart to find Tiki Cat cat food - which, they had, but they didn't have enough cans to get me beyond a few days worth for my cats. I ended up finding a comparable option and buying more of that to make up for it, which was a bit disappointing but we made it through! I love seeing the variety of adoptable rodents here and the variety of toys, costumes, clothing - there's a lot to see! I didn't leave with anything except the cat food that we needed, but it was great to be able to see an in person selection instead of just purchasing online. Overall I had a good experience here, I think I just may have missed the shipment day is all! Another thing I found neat was being able to make your own pet tag here! Usually I've seen it behind the counter, so it's cool to make your own tag without any chuckles over the sweet and silly names of your pet! I definitely recommend supporting your local pet store for all of your needs, especially because there's a lot of in person experiences you could be missing out on! read more

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Grooming staff are lazy, rude and unprofessional. I've never had an issue with petsmart until today - would not go back. Go to a different location or a different business read more

INSIDE: This feels like an older Petsmart, which I know this location has been here for a looong time. It feels like a smaller location than others, but it seems to have everything else most Petsmart's have. PARKING: Shared with the shopping plaza. STAFF: I have to say the staff here are nice. The girl at the register told me yes they price match with Chewy. She suggested downloading the Chewy app to easily scan bar codes and compare prices. DON'T FORGET TO PRICE MATCH! It's so easy for them to fix the price. OUTSIDE: Once a month there's an adoption "fair" put on by BASH - bay area siberian husky so Google it if you're interested in adopting a husky of your own. EVENTS: I came here for the Easter bunny photos, and the girl was great at getting my dog to look at the camera and smile. read more

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KEVIN HORRIBLE PERSON ! Already the 5th time I come to buy fish for my 55 gallon tank and he starts questioning that you need this and that. Including questioning the plants I was taking . first because It was a small gallon now we got a 55 and he didnt want to sell . Rude person in general. If you don't want to work don't work ! 2 persons their as well said they couldnt purchase bc of his questioning . Horrible management go to petco! read more

I needed to take my cat in to get her nails trimmed. Based on my Vet's recommendation I called Petsmart to schedule an appointment. Everything was confirmed - date/time and groomer. When I went in for the appointment, I was turned away because they did not know about the appointment. Evidently, they need to make sure they are also not grooming dogs at the same time. When I asked who I can complain to in order to remedy the situation, they did not know. Furthermore, they said this is evidently an ongoing issue and they have turned away multiple people. As of this time, I would not recommend that you take your cat in for grooming, since evidently you won't know for sure if you actually have an appointment, and there seems to be no remedy for that. In my case, I had to take time from work and traumatize my poor cat for no reason. :) I will let my vet know as well, so they don't have them on the recommendation list. ---- Update ----- I contacted Petsmart and let them know about the scheduling mishap. They explained that it was a miscommunication between their central scheduling location and the store. Basically, they did not know the hours when the store could groom cats. I went ahead and rescheduled for a couple of days later. I did ask if they were sure this time it was going to work :) I actually got a call on the day of my appointment, letting me know they had an earlier appointment. I took my cat in, and everything went very smoothly. The groomer was very professional and nice and my cat was a good girl. All in all a positive experience. Hopefully everything is sorted out and I plan on going back. If you do make an appointment be sure that it is actually verified. Changing my rating for now. They made it right. read more

I would never come here again just for my own safety. I just had the worst interaction with the "Manager" Mike Gonzalez. He said "he was the manager but not" so who knows? I tried to return a front loading pet carrier that I hadn't used because I wanted to exchange it for a top loading carrier instead after getting some advice from the vet. Mike said that he wasn't going to take it because it seemed used to him. He then proceeded to scream at me "LEAVE THE STORE OR I'M GOING TO CALL THE POLICE!!!" while I was in the middle of looking up the return policy since I didn't agree that it looked used and wanted to double check what the policy is to see if it even mentions "being used". Super unprofessional and concerning that he would react like that. I know that tension is high with COVID but that was totally uncalled for which makes me thinks that he was on something or at the very least, a super unstable/angry person in general hence the safety concerns about coming to this store in the future. I'll be returning tomorrow (for my last time) to hopefully talk to a more reasonable and/or real manager to get my money back. I would recommend going with safeway that's next door for basic needs like food/treats or shop online so you don't have to be scared shitless by a "manager". See pictures for how the product looked when being returned and their return policy. Update 9/22 (next day): luckily a professional and reasonable Manager named Markiss works there. He called me up and apologized for Mike's behavior. I ended up getting a return and he offered to throw in a free cat toy. I'm still uneasy going to this store for future purchases just because I know Mike works there and considering how irrational he behaved previously, I wouldn't be surprised if he retaliated in the future since he knows what I look like. I really appreciate Markiss though so I updated it from a 1 star to a 3 star. read more

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PetsMart should not carry Chinchillas for sale. These are nocturnal creatures and the enclosures that they are held impact them which causes stress. There is also plastic items which is not good for Chinchillas since their habit is to chew. They require safe wood items to chew which is not made available to them. I've actually purchased a few chew sticks and donated to the Chinchillas at this store. Watching them being forced to stay awake during store hours is sad. STOP SELLING THESE CREATURES WITHOUT THE PROPER HABITAT. read more

Poorly stocked, rude staff, not enough registers open. Employees yell at you over trying to pay and get checked out. Hardly any animals in stock either. I wanted to buy some guinea pig Christmas gifts but walked out after being yelled at about there only being one line and I'll get to you when I get to you in a rude tone. Line to pay was down the dog toy aisle. One register. when the second register opened up there was no way to know that they still wanted one line and I got yelled at. He could've nicely said hey I'm sorry we're so busy thank you for being patient there's only one line and will call you up as soon as we can. But no he had to be a complete rude jerk. Thanks I'll just shop at my local pet store. read more

This place really needs to take better care of their fish. Half the fish in the tank were dead. Also, a lot of the tanks were covered in algae or filled with dirty water. Would not want to be a fish living in this store. Also, checkout here was a nightmare. It took about 10 minutes to get through the checkout line. There was only one register open with 3 other staff sitting around. read more

PetSmart - Half the fish are dead. - Pet Stores Near Me - Campbell, California

I like to walk to this place from home and walk around the place hoping to discover a python or something lying around. Today I was looking for 7-day Betta fish feeding pods while away from home. I was unsure between 2 different brands and the staff helped me pick the one with a better review. I have had bought fish from here too and the staff is really helpful in answering all your questions as many times you ask. They also provide free water checkups for your aquarium and suggest if you need water conditioner. Though the place is open till 8 pm, the fish section is usually closed an hour before that so if you reach after 7 pm and want to get fish, I believe you will have to come back next day. read more

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I have been getting fish for my 10 gallon tank for years. I usually go to the PetSmart on Coleman and Taylor. I decided to go to this PetSmart on Hamilton because it was on the way home from lunch with friends. I went to purchase fish and the sales person told me that I can only get one platy fish per 10 gallon tank. I have never heard this before in my life. I have never had a problem with overcrowding in my tank. I am so frustrated and decided to leave and not argue. I have been told in the past a 1 inch fish per gallon. Not one 1 inch fish per 10 gallon. Don't shop here. read more

Petsmart grooming is DEAD to me! I brought our dog here to get groomed during the pandemic and it was really nice. He was not traumatized and since he needed a bath plus good brushing, I made an appointment here. My unhappiness started because the Almaden location is dumb. When I brought in his shot records they made a mistake. His rabies shot is good for 3 years and apparently they put 2 or something. Anyways, in May when I brought in my dog for his grooming, I supplied his vaccination report to correct the mistake. Apparently they accepted him but did not update his records in the computer. Long and short of it, I went in without his shot records and they could not accept him. Don't get me wrong, I totally understand about proper vaccination! But when it is plain that someone in Petsmart has made a mistake, accept my dog and I can drive home to get the records. What is the big deal? I told the girl, just take in my dog, I will drive home and get the records. I was told NO! read more