Had a wonderful experience here last night. We stopped by after dinner to look at cat carriers. When we walked in we were warmly greeted. It's a huge place inside. We walked around and looked at the birds, lizards and hamsters. While we were looking around, two employees asked us if we needed help. I let them know we were looking for a cat carrier that opens at the top. They knew exactly what I was looking for and walked us over to that section. The young ladies gave some great advice on which carriers would be the best options. Both of them also have cats and use these carriers. That really helped with our decision. We chose the one they highly recommended, which was not the overpriced one. We made our way to the checkout and made our purchase. It was fast and efficient. I will definitely come back here in the future because of their great customer service and variety of pet products. read more

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I have been going to PetSmart for years, unfortunately this is the one place that has everything I need for my pets, including grooming and it is convenient. That being said, I dislike every visit, I always come away feeling irritated and abgry. There is one older man who I knew from the PetSmart in Sunnyvale, except for him, every single person working there have terrible customer service! They are all very good friends but they do not seem to care about the customers. Whether it is a simple question or walking me to a purchase I can't find, I feel like they are doing me a very big favor by helping me. Attitude and irritated faces! This week, my dog had a grooming appt. at 9am and on previous visits, you were able to go early and drop off for grooming. This time I got there about 12 minutes before 9am for a 9am appt. I rang the bell outside sicee the store was not open yet and which is the usual way to drop off for grooming. The manager, I don't even want to get started on his attitude, opened the door asked me if the grooming was at 9 and them told me that I was 12 minutes early and that the staff had not clocked in yet and shut the door in my face. No, 'Good Morning', no ' the process has changed', nothing!!! Their rewards program is also not as great as it was before the pandemic. All in all, no one there cares about customer service!!! read more

So happy with our winter white hamster! Customer service was great overall, but we did have to come by twice to get our pet. Originally, we were told that if there are only two staff working, they can't give customers animals. It would have been nice to know that before driving over, so if you want even a gentle hamster, plan your trip accordingly. My children love their new furry fried. She's gentle, sweet, and loving. Winter whites are so lovely for children, and I'm happy this store had a few to choose from (all female btw. Males are available at other locations). read more

PetSmart - Winter white hamster - Pet Stores Near Me - Campbell, California

Scheduled a grooming for my dog. They had limited availability so I took whatever available which is a Saturday. As a family we cancelled all our plans to stay home since appointment is midday. They called me Saturday morning and said appointment is canceled. Gave me a reason like someone is sick. I am not going back here. read more

I bought a 40 gallon reptile tank and had help taking it to my car. However, the tank was bigger than I had anticipated and wouldn't fit in my car. The two women who were helping me were very unfriendly. I asked if I could pick it up in the morning and they said no, they can't have things laying around. Wtf? They have a whole store full of things laying around! They acted like I really put them out. With that comment and the fact that the only solution they had was to refund my purchase led me to decide not to repurchase. It really was a horrible experience. I won't be going back, ever. read more

Yelp Review for PetSmart (Campbell) I want to specifically thank the PetSmart employee at the Campbell store who stepped in when Banfield completely failed me. He was the only person who offered a real solution -- helping me find a vegetarian, chicken-free option with pumpkin for digestion as a temporary food until my dog's real vet can send the correct prescription. Meanwhile, Banfield (inside this store) tried to sell me an expensive chicken-based food my vet told me to avoid, and their staff became so hostile they threatened to call the police when I questioned the prescription. PetSmart's employee de-escalated and actually cared about helping my dog. PetSmart deserves credit here -- but I recommend corporate takes a hard look at Banfield's presence in your stores, because their behavior reflects badly on the PetSmart name. read more

PetSmart - Banfield inside PetSmart prescribed the wrong chicken-based food - Pet Stores Near Me - Campbell, California

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Customer Service: the ladies there always seem irritated and annoyed. Also snooty. Ive had good experiences with the guys except the one w long grey hair who questioned a return, like beyond questioning. Amd it was a sealed product. Not sire, but they need to hire real professionals who arent moody and actijg like their last name is Petsmart. Just be friendly and professional. Very simple. We spend a lot of money at this store (Petco is actually cheaper and friendlier) asnd dont expect to be treated rudely. Groomers: They shaved my puppy's private area- I didnt ask them to do that (the first few times they didnt so it surprised me this time) and he got razor burn and caught AN INFECTION. Puss and all. Im beyond upset. I called to complain and they gave me $10 off next visit. Lmao!!! What a joke. Thanks a bunch, Petsmart, its really helping me with the vet bill to have the puss extracted, wear a cone and apply $100 medication. ****we are never coming back**** read more

There's a couple of salespeople at this location who are unfriendly and unhelpful. I always have a large purchase and even though there are no customers behind me, they do not help me load my purchases into my cart and using their phones instead read more

We have kitties and many of my clients have pets. Jas is so nice, so helpful and goes the extra mile for customers and he stop what he is doing to walk you right over to the spot you need to help find whatever you are looking for. I will go out of my way to come here to this location. read more

My advice is RUN and DON'T BRING YOUR PETS HERE! Read rest of reviews and everyone is complaining about the same issue!! 4/9/25- I brought my dog for nail trim and I was told the sign says to download the app in order to get the discount. Can someone point where on this sign it says to download the app? I paid $22 for nail trim, just 2 front paws done and back doesn't even look like it was touched, as hairs were not trimmed. Last time I had to report to female manager and they took my dog back to re do it! It's constantly something at this place. per usual at the register always have a come back or tries to argue about sales. They don't even know what they are posting anymore. I asked for customer service phone number and the old grumpy Kevin who doesn't like giving out his name told me on the phone we don't give out customer service phone numbers, you need to look it up online. When I asked for his name, he said I don't give out my name??? I did find the number and did call to report all these wonderful experiences, yet to hear back! My advice is don't shop, buy or bring your pet here! This store needs training from grooming services to sales! read more

PetSmart - Where does it say to download the app to get 25% on this sign? - Pet Stores Near Me - Campbell, California

Workers are friendly and helpful. Place is clean when I shop during the day. You can find birthday treats for your pups here. read more

PetSmart - Pet Stores Near Me - Campbell, California

I love this PetSmart! The staff are always very friendly and helpful. My dog gets groomed here, and I couldn't be happier. He came in as a puppy, and he started with the puppy trim. His groomer helped him slowly get used to the grooming process. I was able to leave food and treats to help him. She even taught him the "paw" command for grooming. I like that their policy is to stop if the dog can't tolerate anymore. They really work to make sure it's a positive experience for your dog. I also did the curbside pickup for dog food and toys. It was so easy that I could just park outside. It was helpful because I didn't want to come all the way over to the store if they didn't have the exact items I wanted in stock. I am really happy with this location! read more

Horrible place! I don't know whether it is Petsmart policy or rude employee. Refused to check whether they have a particular product in stock and asked me to check the website. I have been in the situation where the website said they have it and when i went there, they don't have the product. I will be staying away from Petsmart until they train their employee better. read more

Bruce was one of the best sales men I have encountered in a long time! He was pleasant, helpful, knowledgeable, and a pleasure to do business with. I will be back because of his service. read more

Manager Josh is rude and has racist vibes. The Animal Care manager is condescending and needs customer service training. It's a shame that the people that should be trying to create more long term customer relationships do not have the business saavy to keep there store open. We, the customers, are the people that put the money into your store to pay your paychecks. Night workers, Angel and Liz are very helpful and have great people skills. There is also another gentlemen that always wears a beanie that works during the day that is great and has helped me alot. These great employees aren't entitled or privileged like their management is. read more

Grooming service is horrible, called the department an hour early to see if I could get a nail appointment and they said if I showed up within the next hour they could do it. I showed up 15 minutes later only to find out that the groomer is not availablele. When talking to the manager he awnsered rudely and proceeded to walk on and ignore the issue. read more

Oh yes, my local PetSmart. I have been coming here for the past two years and it's pretty cool. I mostly buy things for my pet birds here and they seem to like everything I get from here. The price of everything for the birds is okay and all items bought here seem to last longer. I really like the bird food they have here it's very nutritious and the animals seem to enjoy it. Drawback: I wish this store was stocked better because I had a hard time finding some things on various occasions I am here. Some of the staff members here are bit iffy because they don't seem to have the cheerfulness that I am looking for. Even those who work in Valley Fair, I must say even they are more happier than these employees. They need to bring their A game because it makes the store look like it's empty. read more

Grooming staff are lazy, rude and unprofessional. I've never had an issue with petsmart until today - would not go back. Go to a different location or a different business read more

This place is super convenient and they usually have most of the items I need for our dog and cats. Just placed on an order for pick up today and it was ready in less than an hour. read more

KEVIN HORRIBLE PERSON ! Already the 5th time I come to buy fish for my 55 gallon tank and he starts questioning that you need this and that. Including questioning the plants I was taking . first because It was a small gallon now we got a 55 and he didnt want to sell . Rude person in general. If you don't want to work don't work ! 2 persons their as well said they couldnt purchase bc of his questioning . Horrible management go to petco! read more

Pet stores became my guilty pleasure ever since I had gotten my cats and even more so during the pandemic. I used to live in an area where a basic pet store was a bit of a drive out, so being in the center of so many has been really enjoyable! I came by this PetSmart to find Tiki Cat cat food - which, they had, but they didn't have enough cans to get me beyond a few days worth for my cats. I ended up finding a comparable option and buying more of that to make up for it, which was a bit disappointing but we made it through! I love seeing the variety of adoptable rodents here and the variety of toys, costumes, clothing - there's a lot to see! I didn't leave with anything except the cat food that we needed, but it was great to be able to see an in person selection instead of just purchasing online. Overall I had a good experience here, I think I just may have missed the shipment day is all! Another thing I found neat was being able to make your own pet tag here! Usually I've seen it behind the counter, so it's cool to make your own tag without any chuckles over the sweet and silly names of your pet! I definitely recommend supporting your local pet store for all of your needs, especially because there's a lot of in person experiences you could be missing out on! read more

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INSIDE: This feels like an older Petsmart, which I know this location has been here for a looong time. It feels like a smaller location than others, but it seems to have everything else most Petsmart's have. PARKING: Shared with the shopping plaza. STAFF: I have to say the staff here are nice. The girl at the register told me yes they price match with Chewy. She suggested downloading the Chewy app to easily scan bar codes and compare prices. DON'T FORGET TO PRICE MATCH! It's so easy for them to fix the price. OUTSIDE: Once a month there's an adoption "fair" put on by BASH - bay area siberian husky so Google it if you're interested in adopting a husky of your own. EVENTS: I came here for the Easter bunny photos, and the girl was great at getting my dog to look at the camera and smile. read more

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Not sure why the low stars.. Store is clean with fantastic inventory and people are very knowledgeable and helpful.

I needed to take my cat in to get her nails trimmed. Based on my Vet's recommendation I called Petsmart to schedule an appointment. Everything was confirmed - date/time and groomer. When I went in for the appointment, I was turned away because they did not know about the appointment. Evidently, they need to make sure they are also not grooming dogs at the same time. When I asked who I can complain to in order to remedy the situation, they did not know. Furthermore, they said this is evidently an ongoing issue and they have turned away multiple people. As of this time, I would not recommend that you take your cat in for grooming, since evidently you won't know for sure if you actually have an appointment, and there seems to be no remedy for that. In my case, I had to take time from work and traumatize my poor cat for no reason. :) I will let my vet know as well, so they don't have them on the recommendation list. ---- Update ----- I contacted Petsmart and let them know about the scheduling mishap. They explained that it was a miscommunication between their central scheduling location and the store. Basically, they did not know the hours when the store could groom cats. I went ahead and rescheduled for a couple of days later. I did ask if they were sure this time it was going to work :) I actually got a call on the day of my appointment, letting me know they had an earlier appointment. I took my cat in, and everything went very smoothly. The groomer was very professional and nice and my cat was a good girl. All in all a positive experience. Hopefully everything is sorted out and I plan on going back. If you do make an appointment be sure that it is actually verified. Changing my rating for now. They made it right. read more

PetsMart should not carry Chinchillas for sale. These are nocturnal creatures and the enclosures that they are held impact them which causes stress. There is also plastic items which is not good for Chinchillas since their habit is to chew. They require safe wood items to chew which is not made available to them. I've actually purchased a few chew sticks and donated to the Chinchillas at this store. Watching them being forced to stay awake during store hours is sad. STOP SELLING THESE CREATURES WITHOUT THE PROPER HABITAT. read more

I would never come here again just for my own safety. I just had the worst interaction with the "Manager" Mike Gonzalez. He said "he was the manager but not" so who knows? I tried to return a front loading pet carrier that I hadn't used because I wanted to exchange it for a top loading carrier instead after getting some advice from the vet. Mike said that he wasn't going to take it because it seemed used to him. He then proceeded to scream at me "LEAVE THE STORE OR I'M GOING TO CALL THE POLICE!!!" while I was in the middle of looking up the return policy since I didn't agree that it looked used and wanted to double check what the policy is to see if it even mentions "being used". Super unprofessional and concerning that he would react like that. I know that tension is high with COVID but that was totally uncalled for which makes me thinks that he was on something or at the very least, a super unstable/angry person in general hence the safety concerns about coming to this store in the future. I'll be returning tomorrow (for my last time) to hopefully talk to a more reasonable and/or real manager to get my money back. I would recommend going with safeway that's next door for basic needs like food/treats or shop online so you don't have to be scared shitless by a "manager". See pictures for how the product looked when being returned and their return policy. Update 9/22 (next day): luckily a professional and reasonable Manager named Markiss works there. He called me up and apologized for Mike's behavior. I ended up getting a return and he offered to throw in a free cat toy. I'm still uneasy going to this store for future purchases just because I know Mike works there and considering how irrational he behaved previously, I wouldn't be surprised if he retaliated in the future since he knows what I look like. I really appreciate Markiss though so I updated it from a 1 star to a 3 star. read more

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Poorly stocked, rude staff, not enough registers open. Employees yell at you over trying to pay and get checked out. Hardly any animals in stock either. I wanted to buy some guinea pig Christmas gifts but walked out after being yelled at about there only being one line and I'll get to you when I get to you in a rude tone. Line to pay was down the dog toy aisle. One register. when the second register opened up there was no way to know that they still wanted one line and I got yelled at. He could've nicely said hey I'm sorry we're so busy thank you for being patient there's only one line and will call you up as soon as we can. But no he had to be a complete rude jerk. Thanks I'll just shop at my local pet store. read more

This place really needs to take better care of their fish. Half the fish in the tank were dead. Also, a lot of the tanks were covered in algae or filled with dirty water. Would not want to be a fish living in this store. Also, checkout here was a nightmare. It took about 10 minutes to get through the checkout line. There was only one register open with 3 other staff sitting around. read more

PetSmart - Half the fish are dead. - Pet Stores Near Me - Campbell, California

I was a regular who went in weekly to get cat food and treats. Tonite was the worst customer service experience. I buy a certain size prescribed cat food monthly from same store. Tonite they were out and so I asked clerk and without asking manager or double checking (she is new) said nope that's the only size they carry and I said no I buy the smaller one monthly. She insists so finally calls manager who says the same thing that they only carry the big bag(even though all I buy monthly is the small bag). So he checks stock in back and comes out and again says they only carry that size or there would be a space for the smaller bag. So I walk him over and show him the space. His reaction "oh you must have been lucky because we rarely have that in stock" even though it's always here all the previous times. So I said what bothered me the most was he and the clerk are dismissive of what a regular customer was telling to them. Than he said "well if it's an apology you want than I am sorry ma'am". I reiterated I am not asking for an apology but just don't be dismissive of what your customer is telling you. Than I left and will never return to this store. I DO NOT RECOMMEND the Campbell petsmart. Clerks are always on their cellphone and don't offer help finding things. Store has lost its good customer experience touch and has gone down hill. read more

I like to walk to this place from home and walk around the place hoping to discover a python or something lying around. Today I was looking for 7-day Betta fish feeding pods while away from home. I was unsure between 2 different brands and the staff helped me pick the one with a better review. I have had bought fish from here too and the staff is really helpful in answering all your questions as many times you ask. They also provide free water checkups for your aquarium and suggest if you need water conditioner. Though the place is open till 8 pm, the fish section is usually closed an hour before that so if you reach after 7 pm and want to get fish, I believe you will have to come back next day. read more

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I don't even know where to begin with this trainwreck of a staff and store. I assume they're striving to set the lowest bar possible on customer service. Well, they win for being #1 at sucking. They're annoyed whenever someone walks into the store and they have to get up and show a modicum of effort. If you're unfortunate enough to interact with one of them at the register, prepare to be loathed and abused for your audacity in making a purchase. read more

I had a very disappointing experience at this PetSmart when I simply wanted to learn more about a cat for adoption. The staff were incredibly rude and impatient when I asked a few basic questions. When I approached the manager (male, tall with a long beard), he didn't even give me a chance to explain which cat I was interested in. Instead, he started shaking his head as if I wasn't a good match without asking me a single question. He made me feel unwelcome and as if I was wasting his time, even giving the impression that he wanted to leave while I was still talking. Very presumptive and unprofessional. read more

I have been getting fish for my 10 gallon tank for years. I usually go to the PetSmart on Coleman and Taylor. I decided to go to this PetSmart on Hamilton because it was on the way home from lunch with friends. I went to purchase fish and the sales person told me that I can only get one platy fish per 10 gallon tank. I have never heard this before in my life. I have never had a problem with overcrowding in my tank. I am so frustrated and decided to leave and not argue. I have been told in the past a 1 inch fish per gallon. Not one 1 inch fish per 10 gallon. Don't shop here. read more

We have taken our puppy to Todd for grooming 3 times now. She is absolutely amazing. My puppy loves her already. She explains everything in detail and my puppy is always groomed beautifully!! This is my first dog so o didn't know what to expect. I was told not to come here for grooming but I've only had a Great experience here. read more

PetSmart - Ahsoka puppy!!! - Pet Stores Near Me - Campbell, California

Great grooming experience. My groomer was Kim; she did very well and I was pleasantly surprised by how fluffy he was after. Highly recommend Kim. read more

Petsmart grooming is DEAD to me! I brought our dog here to get groomed during the pandemic and it was really nice. He was not traumatized and since he needed a bath plus good brushing, I made an appointment here. My unhappiness started because the Almaden location is dumb. When I brought in his shot records they made a mistake. His rabies shot is good for 3 years and apparently they put 2 or something. Anyways, in May when I brought in my dog for his grooming, I supplied his vaccination report to correct the mistake. Apparently they accepted him but did not update his records in the computer. Long and short of it, I went in without his shot records and they could not accept him. Don't get me wrong, I totally understand about proper vaccination! But when it is plain that someone in Petsmart has made a mistake, accept my dog and I can drive home to get the records. What is the big deal? I told the girl, just take in my dog, I will drive home and get the records. I was told NO! read more

I went today for a grooming appointment with odalis. they said all they could do is a puppy bath and trim and they could only do the butt area & paws. for being a puppy and basically they dont wanna deal with dogs who get anxious or scared lol. literally just call the owner and we'll pick our dogs up. so stupid and i bet that was gonna be a good $80. ended up at petco an hour after and my boy did so good! a full groom and bath. go to petco on sunnyvale. they are way more professional and looked way more experienced than these girls. read more

Been fairly happy with this location until tonight. I arrived for curbside pickup at 6:57p per my Verizon cellphone and was advised curbside is cutoff at 7:00p. Excuse me, it's not 7pm yet! Suggest you fix your clocks. It wouldn't have been that big of deal, but lifting a 38lb box of kitty litter into my trunk is not easy for this senior with a shoulder issue. read more

i went in to go purchase a reptile and manager at closing time, decided to profile my husband and i. I have owned reptiles before and decided i wanted to get a new pet, i asked for help and he was so rude right off the bat with attitude, denying to help and said "we don't sell animals if the person does not look fit to take care of them", and he wouldn't show that policy on paper. read more

Awful service. No help to find anything, and when asked an associate the attitude was uncanny.