1. Lush Spaw

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San Jose, CA

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Lush Spaw

4.6 (634 reviews)
Closed • 9:00 am - 5:00 pm
Updated over 3 months ago

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Response time

30 minutes

Response rate

100%

Services - Lush Spaw

Bath and groom only

Lush Spaw Photos

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Recommended Reviews - Lush Spaw

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Reviews With Photos

Lori R.

Although I am very happy with the service and everyone was kind.. my baby's nail was clipped too short (confirmed by vet tech) and I was not told about it. I have a senior dog with extreme anxiety, so I already struggle taking him to different places. I know this sometimes can happen, but I wish I was at least notified of the incident. He smells good. He looks good and everyone working was very nice. I would like to continue to take him there, but I would definitely like a little more communication and a little more caution when it comes to his care.

Black dye on my other dog's lower back
Michael L.

REVIEW OF LUSH SPAW, UNION AVE LOCATION *UPDATE (10/5/26): Aqua, their groomer, called to apologize for any misunderstandings and explained what exactly happened with the patch of missing hair and the dark stain on their fur. Thankfully, she clarified that the patch was not caused by a clipper burn, but that it was likely a hot spot due to compacted fur. She also stated that in the event that the hotspot gets worse and she requires a vet visit, they would cover any associated costs. She also offered to re-bathe them to wash out the stains if we decided to bring them back. While this experience was unfortunate, we do appreciate Aqua going out of her way to give us a call and offering to make things right after seeing our review. I've updated my original rating to reflect her good-faith effort to resolve this issue. ORIGINAL REVIEW: My wife and I have been bringing our dogs to a Lush Spaw business for over 5 years and have never had any issues with a grooming until this past weekend. We took our two dogs to this specific location to have them washed and groomed. When I picked them up, both of my dogs had black dye on their fur, which the groomer blamed on them for walking through. I'm still trying to wrap my head around how them walking into dye that you left around or didn't clean up is their fault. But what really pissed me off, and the reason why I wanted to share this experience, is that they hid a large clipper burn patch on my dog's neck and did not disclose this information to me when I picked them up. Instead, they hid it under the harness, and I didn't see it until after I got home. The burn is about 3 inches long and 2 inches thick. I can't confirm if it was a clipper or if the hair was pulled out, but the skin is completely smooth and irritated. As a customer who is entrusting Lush Spaw with my pet, this is very concerning to me. Not only did your groomers do an inadequate job, but they also lacked the professionalism or integrity to bring this to my attention. As a paying customer, had I known about this when I picked up my dogs, I would have refused to pay the hefty $258, including tip, that they charged me. Safe to say that we will no longer be taking our pets to Lush Spaw. But I would caution folks before booking an appointment at their Union Ave location specifically. At least do your due diligence to find out who will be grooming your pet before booking so you don't have a similar experience.

Beso chewing on his bone after his grooming.
Alejandro Q.

This was our first time getting our 5 month old Havanese puppy groomed. I made an appointment online for the following day. The called me when they first opened to clarify what services I wanted. After explaining their recommendations, we went with the bath and grooming, with nail filing. They were super friendly upon our arrival and reassured us he was in good hands. The staff was great with him and he was excited to meet new friends. They called us around to hours later for pick up. They did a wonderful job considering he was super squirmy during the groom. As he gets used to the groom it will become easier for them to fine tune his look. We love his new look and we will be coming back for all out grooming needs. Thanks again.

Mochi @lushspaw
Trisha H.

I took my Maltipoo, Mochi, to Lush Spaw yesterday, and we had such a great experience. I walked in early without an appointment because I wasn't sure what he would need, and they accepted us right away. The staff member who greeted us recommended exactly what Mochi needed, which helped ease my nerves since it was his first time there. I was a little nervous leaving my baby, but Mochi was excited and ready to go with the workers -- definitely a good sign. They called me as soon as he was ready for pickup, and when my son and I saw him come out, we were honestly shocked. He looked like a brand‑new man. He smelled amazing, his paws were so smooth, and his fur was incredibly soft. And the cutest part was he came out wearing a little scarf that I absolutely loved. The dog groomer who worked on him did such a good job, and she was so sweet, I wish I got her name. Mochi clearly loved her. I will definitely be returning, and I think we've officially found our spot.

After pic
Eric I.

We've been coming to Lush Spaw for years, both the Winchester location and more recently this Cambrian Park location, even when we were living further north when Lush Spaw wasn't the closest option. Our dog is a less common breed, so we like to find a groomer that will take care to try and groom somewhat close to how he should look. Antonia does a good job and our dog never shows signs of excessive stress after grooming - he always comes home happy and smelling nicer, usually with a surprise bandana design (this last time of donuts!) The charges are on par with most grooming places and they'll sometimes have promotions or discounts on certain days of the week. We're happy to come here and trust they'll do a good job. You can see the big difference before and after.

Maayan G.

Great and professional team. Cynthia is so good and gentle with my skittish terrier. That he is now always trying to get in before she brings him inside;)

Harley
Shalyn T.

Kind, Caring, Grooming Experts! Lush always does a fantastic job I have never had a bad experience appreciate the time and effort the groomers give my pooch. Thanks Lush Spaw Crew!

sadaf s.

Paola did such an amazing job grooming little Miss Daisy ! First-time client, and I will definitely be coming back.

Bella
Linda M.

Cynthia takes such good care of Bella. Bella is getting cranky with old age, but Cynthia can handle her. My pup looks adorable and smells so good after her spa visit

Sarah S.

Very happy with the service! Grooming took about 3 hours just like any other places. Would have been nice to know that there is cash discount when I booked the appt tho because I would have brought cash in if I knew. Anyways they have 20% off for first time clients. I would come back again.

Dakota's excellent grooming by Deanna.

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28 days ago

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8 hours ago

The staff was very friendly and took great care of my golden. Will definitely be returning.

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13 days ago

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Business owner information

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Aqua A.

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11 days ago

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1 month ago

They made my toy Aussie look great with an outline cut that makes her looks like a little marshmallow

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25 days ago

Great experience!! Will be going back again. My dogs smell good and look super cute! No complaints

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28 days ago

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4 months ago

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2 months ago

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17 days ago

Lush Spaw did a wonderful grooming on my dog, the staff was friendly. I highly recommend. Very happy

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2 months ago

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8 months ago

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2 months ago

Staff are great! And they can manage by Dobe. He's a love bug, but strong and wants to play.

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5 months ago

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3 months ago

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21 days ago

I always use these guys and they do such a good job with my dogs all the time. They care very much.

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5 months ago

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Lush Spaw Reviews in Other Languages

Ask the Community - Lush Spaw

Do you take same day appointments?

Yes we do! Feel free to look at our online booking at lushspaw.com/book or give us a call at 833-279-5874 if you don’t see a time that works and we’ll try our best to fit you in.

Is my dog groomed within the appointment time period? So no dropping off and picking up 5 hours later?

The location at Union has never gone past 2 and half hours.. that was a full groom with trim on a Saturday afternoon. And my dog has a double coat. The Winchester location -… 

Do you do cat baths and if so how much for a new customer? Thank you! :)

Yes we do! 20% off for first timers. Please give us a call at 833-279-5874

View All 4 Questions

Review Highlights - Lush Spaw

“My pup hates the vet and the groomers, she's a very nervous dog, but Elena always does a great job with her.”

Mentioned in 34 reviews

Read more highlights

Bark & Mane of South Bay

Bark & Mane of South Bay

(491 reviews)

Horace Mann, Downtown

Scheduling on the website is convenient and communication over text is very responsive. Ameena was…read morevery thorough. Our long-haired cat wound up extremely soft with beautiful fur

If I can give it a negative 5 star I would…read more I am absolutely HORRIFIED by what happened to my dog, Harry, during his mobile grooming appointment. This is not simply about a groomer accidentally nicking a dog and forgetting to tell the owner. Harry came back with TWO separate areas where his hair is missing and the skin underneath is raw, injured, and BLEEDING. When I separated his fur and saw what was underneath, my heart dropped. As his mom, my first thought was: What happened to my dog inside that van? How ROUGH does grooming have to be for a dog to come back with his hair missing, raw skin, and bleeding wounds? Looking at these injuries honestly makes me feel sick. It looks like his skin and coat went through significant trauma. I cannot know exactly what happened because I wasn't inside the grooming van, and Harry obviously cannot tell me. But I know what he looked like before his appointment, and I know what he looked like afterward. Grooming should NEVER leave a dog looking like this. And on top of everything, the groomer handed Harry back to us without saying a single word about either injury. Nothing about irritation. Nothing about bleeding. Nothing about an accident. Nothing. Harry is not an object being washed and brushed. He is a living animal who feels pain and fear. HE IS MY BABY! I trusted this company to handle him gently and safely when I couldn't be there to protect him. Seeing him come back to me like this makes me incredibly angry, but more than anything, it breaks my heart. He cannot speak for himself, so I will speak for him. I am posting the photos because other dog owners deserve to see exactly what Harry looked like after this grooming appointment and make their own decision about whom they trust with their pets. Whatever happened during this appointment was completely unacceptable to me. I will never allow this company to touch Harry again.

Lush Spaw - groomer - Updated October 2026

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