I've been a Petco customer for years, but just for dog food and toys, etc. Never grooming. We've always had dogs with flat coats that we could shower at home and never needed grooming. But this summer we adopted a chihuahua mix that had got a bit fluffy and needed a haircut. I didn't know what to ask for, so the groomer (Carlos) gave some recommendations, and I went with his plan. I was a little surprised that the whole job took more than 2 hours, but they have a process that enables them to handle multiple dogs simultaneously. I was a little worried that our puppy would freak out in his first haircut, but he came through it fine. Kudos to the staff for their professionalism. Pro tip: call the store directly to make an appointment. That way you'll get all the details right, even if you're already in their online system. Also, show up on time. They get busy, and the groomers will spend time with you to discuss your options if you haven't put them in a hurry. Caveats: This was my first experience with the grooming services at this particular Petco. YMMV. I've had good experiences with the retail staff there as well, but like any retail store these days, sometimes they're understaffed. Nevertheless, even the retail staff have been knowledgeable about their products. read more

Jasmine in the fish/reptile area very well may have saved my jumping spider lol. I asked her for advice because my new lil spider was not eating her mealworms. Girl was on hunger strike I swear. Jasmine took the time to find me the tiniest crickets possible and let me have a couple just to try out. Worked like a charm, my spider ate it up and is already eying the second one. I'll definitely be back for more crickets for her going forward!! Thank you jasmine ! Love, Anna and Ingrid read more

Petco - Pet Stores Near Me - Santa Clara, California

Dead betta fish being sold. Asked one of the workers if there was a way I could take one as a rescue since it has swim bladder and is going to die. She responded with "nope what a shame" and walked off. This company can keep all these dead betta fish but can't help them or attempt to make the living conditions better! Just leave dead fish on the stand and can't even be bothered to even take them down or take care of them in general. read more

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Quick shoutout to Ryan who was very helpful and aided in my search for cone/buster collar options for our 2 month old kitty that had to undergo some treatment very recently. He as well did help me with the checkout process and definitely made my quick and short trip to the store every bit worthwhile. The store looked well organized and clean. Thy definitely did carry a lot of food options as well for kittens , senior and middle aged cats alike. Definitely recommend!! read more

FOOD & TREATS This Petco has a wide selection of the wet food brands we use as toppers for our hound dogs, Hills Science Diet. They also carry our hounds' favorite dental treat, Whimzees. They sometimes go on sale at Petco, so it's good to have a bargain. Good selections of toys and dog chews. GROOMING We bring our dogs here for grooming, which has been a great experience. We've taken them three times for baths, and they're getting used to the staff. The staff, especially Will, is patient with our dogs. He's able to learn their needs and adapt. The staff here does a good job giving us updates on the bath when we pick them up, and they're on top of scheduling the next one! read more

Brought my dog here for grooming. I wasn't too sure at first as I've never brought her here before but Angelica was super friendly and cut her so good! My dog has really curly hair and is hard to keep up with brushing every single day. Will be returning to her :) read more

Petco - Cut by Angelica - Pet Stores Near Me - Santa Clara, California

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This review I went here for Vetco appointment for vaccines. They turned me away because my dog wasn't letting me put on the muzzle prior to vaccines. I asked if I can put the muzzle on can I come back and they said no per policy. I can't really recommend Vetco at all, I saw a lot of negative reviews previously read more

Don't ever go here for grooming First off they should have fired this particular staff for what they did to my parents dog! Shame on u petco and for the manager who won't even call cooperate to give us medical money back! Or something! I guess this is how they do business Let's see I will be looking for some options with lawyers now. They have no generator when power goes out! So ur pet is stuck in the cage in the dark and cold . Our dog was wet when we got the call they were super rude and guess what they injured our dog! They shaved his entire tail which he was super scared they did something to him he was acting weirdly we had to take him to the vet to get Pain medication and X-rays! Petco u should be paying for that payment not us Ur staff is the one who did something that even the vet said it's not normal One thing is small shave one thing shaving it soo bad on the tail causing major irritation. Don't Look At their cheap price clearly they cheap cuz they horrible at what they do. It's dirty and they mis treat pets not the first person Now we find out had issues. If ur new looking for a groomer go somewhere else I barely never post reviews but this was absolutely so dangerous on our PUPPY I am looking to contact cooperate cuz the manager ain't doing nothing They didn't cut his nails cut his hair but super wet didn't even bother to give a towel for any shaking dog but they injure his tail! I read more

Took my three cats to get annual vaccines. Check in staff was friendly and quick. The vet assistants man handled my cats before they even got on the table. We informed the staff that we medicated the cats as a precaution because PetCo is loud and can be anxiety inducing. The assistants grabbed my cats scruff very aggressively and slammed them down on the table. When the vet, Dr Gurtej Sarai, began the vaccines, one of my cats reacted as one would if they were being grabbed and slammed and noted my cat as "hissing" and gave me and my significant other a dirty look as if it was our fault our cat was upset. Don't be a vet if you can't handle a cat or dog not enjoying their treatment. I did not appreciate this experience at all. I would NOT recommend this location, vet, or assistants to ANY pet owner in the area. I am very disappointed in VetCo and PetCo in their handling of my pets and how they treated us owners when they treated my animals poorly. Very unprofessional for a vet to give a patient a dirty look when they are bad at their job. Sorry you can't get your own practice. I would highly recommend VetCo and PetCo to reevaluate their relationship with Dr Gurtej Sarai as he does not understand animals and their behavior. I will also be formally calling PetCo and VetCo to report this behavior and this vet. I DO NOT RECOMMEND THIS LOCATION OR VET TO ANY OWNERS. read more

I thought I was happy with my service but when I came home my dog had orange all over his belly, spots of it on his neck and back (he's white and black) that turned out to be a powder that the groomer spilled on him? They returned him to me not fully cleaned considering there is orange all over him! Would've appreciated them doing their job and cleaning it off. In regards to the employees, they were very unprofessional and made me very uncomfortable as you could clearly see them gossiping, laughing, and staring. There was one specific employee that made it obvious that she was gossiping about me and it made me very uncomfortable. Very unprofessional. I always go here and now I don't want to return because 1) why is my dog orange 2) why are you gossiping and laughing at customers read more

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I had an appointment at 5:40 PM at the Vetco on El Camino and arrived around 5:45 PM with my dog and two children. The moment I walked in, I was immediately canceled and turned away. No grace, no empathy, no attempt to help. The vet tech Stephanie was extremely firm, rude, and dismissive. She claimed I was required to arrive 10 minutes early, yet there were still other customers actively being seen ahead of us. They don't even close until 6:00 PM, which made it very clear that I was pushed out so they could wrap up and leave on time. What made this even worse was that another staff member was willing to take us in but was told not to, and she actually apologized to me because of how the situation was handled by Stephanie. That alone says everything. This was an absolute waste of my time and completely unacceptable customer service. Especially for a veterinary clinic where people come with pets and children. I made the effort to show up, only to be denied service on the spot without compassion or professionalism. This is hands down the worst customer service I have ever experienced at a vet. I will never return, and I do not recommend this location to anyone. One star is too generous--this place deserves zero stars for how this was handled. read more

came to get my cat's first name tag here today, the free engraving machine is quite cool and fun to use. elinna was very kind and professional while ringing me up, thank you. read more

Stay away. Rude staff. They need to improve the customer service in grooming department

This Grooming team...just phenomenal. Terrific leadership, top-notch work, and always so bright and pleasant. We come out of our way to come here and boy is it worth it! Special kudos to Nikki for always making us feel like part of the family and ensuring each pet gets stellar service. Thank you for all you do ! Sky and Jason read more

Been going here for decades.. great store. I mean, ya seen one Petco, ya've kinda seen 'em all! In a good way, for sure!

Today we came 30 mins before they close for a nail trim, but the girl just refused to service us just because she cleaned up everything. But it mustn't be our problem, we came before you close!!!! Very rude and unprofessional service!!! I hope management will take measures! read more

When we walked in the store was extremely disorganized and its selection for cat items is tiny compared to the size of the store. I thought it would be a cool opportunity to check out the animals and possibly convince my girlfriend to get a lizard or fish. As we were looking at the lizards and debating what would be easier to care for, two employees rudely walked in front of us without acknowledging us or asking if we had any questions. We would've definitely left with a new animal had they engaged with us. I do want to commend Terri. She had impeccable customer service and a can-do attitude. She noticed the line at the register was getting long and jumped in and opened a new one. She also assisted her coworker with a hard transaction to keep the line moving. She's the reason I gave this review two stars instead of one. This store needs to hire more workers like Terri. read more

This review is specific to their grooming services. I took my dog in for a bath and from the moment we walked in they were attentive and provided great customer service. The people working there clearly care and love animals! My dog happily left with the worker and they were all greeting him as he passed by. It took about 2 hours to get it done and they even called giving me an ETA of when he's be done. He smelled so good after we picked up, highly recommend! read more

If I could give 0 stars, I would.. Lucky for them yelp requires one.. Horrible hair cut for my dog, she came out so bald I was horrified. When I asked the employee that cut her hair what happened, she told me that I asked for that, no? I told her ummmm, no, I asked for 40%. So she told me, oh, my bad. And walked in my face! At the end I ended up paying 80 dollars for the cut that was terrible. Very disappointed! read more

Lazy. I came in here on a Saturday after Black Friday at 8:25 PM. Asked a worker if I could purchase a couple of birds that were part of the Black Friday sale. Took the person five minutes to find someone to find a person who knew what the process was. When I was introduced to the knowledgeable person, I asked if I could purchase two birds. He told me that they don't sell birds within 20 minutes of closing. I looked at the clock and it read 8:30 PM (they close at 9:00 PM). Here's how our conversation went: Me: "Cool, we have time." He says: "No, we aren't selling birds tonight because we are about to close. " Me: "But it's only 8:30 and we have 30 minutes." He says: "Sorry, we are closing soon. Just come back tomorrow." OK... way to turn down business. I'll never come here again. read more

I came here to get vaccines for my dog and arrived at 5:14pm sending my notification via text as instructed. My appointment was at 5:35pm. I kept receiving the text message to statey arrival. Finally I went in at 5:33pm and of course my dog urinated so I clean it up. There was a whole shyt show with the garbage, thank you to the stagger that helped. I get over to the vaccine area at 5:37pm as I'm going I receive a notification saying I missed my appointment! The staff in that sections tells me the doctor is gone. I am PISSED! I leave and then I'm think we'll what time did they leave? I go back in and ask and she tell me he left at 5:35pm. Make this makes sense. I was so pissed off all I could say was did they really?! Muthafu&@*#? Not even sure why I was trying to explain as if it mattered since the doctor left. 1 star for the staff that helped with the garbage. Now I need to know WTF is the doctor?! Anyway.... let me calm down. I'm still pissed off. read more

This review is for groomer Nello who always does such an amazing job with my doggo :) My dog is not the easiest to handle but it seems she's been comfortable with Nello as i always hear positive things! The other grooming staff from today are also very kind and I felt very welcomed read more

This review will be for a few things about this location. Customer Service This location went above and beyond to help me with my Pals Reward situation and my multiple accounts situation. The manager at the grooming salon called customer support and stayed with them until they credited my grooming visits. They ended up giving me over $60 in credit. Awesome service. They also made great training suggestions which takes me to the next review. Training We been to Petsmart and other private training locations with mixed results. We are so glad to have found Josue. He has been so great with our energetic Doodle and she is learning so much. He explains everything and is so patient. Our dog is a different dog with him and now is growing to be a great companion. We are planning on staying with Josue for more training and to do service dog training in the future. Grooming Our Malshi has been going here for over a year now and Angelina has taken great care of Butterscotch. He always looks his best here. Other grooming places have screwed up his look and we never had issues here. He loves it here. We just took our Doodle here for the first time and she looks great! Thank you for the great service. read more

Petco - Loving their fresh cuts! - Pet Stores Near Me - Santa Clara, California

Honestly I'm not even sure how this store functions. There are boxes and carts full of products everywhere. Some aisles and end caps you can't even move past or through if 1 other person is there because it's half blocked or see product because it's completely blocked by unloaded/disorganized product. At the front there were 3 employees all sitting down on various things and the cashier checking out a customer was also sitting down. So strange and I have never experienced this kind of terrible organization and management. The only reason this is not 1 star was because the attendants at the grooming station was clearly working hard and doing their best but seem overwhelmed. I work in retail too so I understand when shorthanded things are tough with COVID and job turnover but given the extreme state of this store I honestly think it's more than that. read more

Jazzmin thinks she's a qualified and certified fish expert. Forcing people to take care of their own fish and fish tank the way she thinks or believes is the right way. She uses phrases like: " I'm the manager here." " If I wan't, I have the right to denying you service because you don't want to follow my instructions " " I try to have a conversation with you ! " Embarrassing. She might be a fish expert, but don't have experience for customer service. read more

I have a love/hate relationship with Petco. I love shopping in their stores but their prescription department needs to be revamped. They don't let you communicate with the pharmacy and the CSR's and Managers are clueless in helping to resolve problems. Especially ones that both myself and my vet have addressed for months. At some point the need to step up their game. People don't have time to keep resolving the same issues over and over. Please make a way for clients to talk directly with the pharmacy. You will keep customers a lot longer if you do. Other than that... I love the store and the rewards programs and often their online people are good at resolving simple things. read more

My dog had a bath and nail trim in Jan 2024 his nails did not look trimmed. He had irritation on his skin that led to excessive scratching and wounds and he needed vet care and all these months later we are still having issues with his skin and it has now passed on to my other dog that wasn't even groomed there. Reading these reviews now they clearly have sick animals there, mistreat animals and must not sanitize brushes and instruments they are using in between pets. So horrible they need to be cited and held accountable for these things read more

I've tried to take my dog ​​to Petco for a bath and grooming several times and at check in they always make a point of doing everything they can to not serve you. I've never been able to use the service because they always find something to refuse my dog. The attendants are always extremely unwilling to work. Please stop delivering this poor customer service, this will always result in this, a bad review for your page. read more

I have come here for grooming before and have had a good experience but i recently went and found my dog had Multiple cuts all over her body. I only came for a bath and not a cut! There should've been communication if there was any cutting of her hair. The groomer Yadira M and abother woman assisting her clearly abused my 17 year old, blind dog. She is calm so I know she did nothing to deserve this and they even said how good she was. I am so mad these women deserve to be fired. I was told by her last groomer that they do not cut any kind of knots or matts if it is too close to the skin for this reason and these women should not have done it either read more

I went here a few days ago to get my old boy his rabies vaccine, and I was surprised with how easy it was! Staff was also friendly, and were readily available to help me out as I looked for a few items I needed for my dog, who was quite happy with what we got for him! read more

GROOMING REVIEW: I get my dog bathed every 2 weeks. Jasmyne H is just amazing! All around such a kind, caring, and understanding person. I ONLY use her for my dog. I have not taken my dog anywhere else in YEARS. I refuse. My dog is not a fan of any salon but she loves Jasmyne. Plus Jasmyne is always so great about communication, has her done in a timely manner, and has taken me in last minute which is a HUGE plus. She even was so kind to communicate to me that she will be out of this salon for a specific timeframe and I was so appreciative of that because I won't bring my dog during that time or will go to the other location she is at. HIGHLY RECOMMEND! I am also a dog groomer and I work with private clients from home, so from one professional dog groomer to another, JASMYNE IS TRULY A GEMShe even put a cute bow and my dog always smells amazing !!! If you go here, GO TO JASMYNE H. read more

Petco - Pet Stores Near Me - Santa Clara, California

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I do not recommend this location. The grooming is closed during random times usually due to understaffing. My most recent experience I went in for a nail trim and they made 3 OF MY DOGS NAIL BLEED. They didn't even tell me. When I went to my car I found blood everywhere on me and my car. They're careless with their work. Also when I went to check in for the nail trim all three dogs getting trimmed were ALL SCREAMING AND CRYING. Do you want your dog to experience that? Also for check out there is always only one lane open in my experience. There can be 8 people on line and they won't open a new lane. So expect a wait if you're returning or buying something read more

I'm specifically reviewing the dog training offered at this location. Josue was fantastic. I took my almost 3-year-old rescue dog to the six week fundamentals class. This was after having paid for private training somewhere else that just didn't work for me. Josue is excellent at explaining the techniques and helping you, the human, figure out how to implement them. Since we all know that "dog" training is really human training. When I first looked into local training, I assumed that whatever was offered by Petco would be crowded and not good. I was wrong. My class was limited to four people and only 2 to 3 showed up every time. The facility isn't great. So that's more reflective of the price that you pay. But the actual training is really high-quality. read more

Sunday, July 18th as I dropped my dog off to the grooming salon I was greeted by Nikki and Angelena. After asking her questions regarding the grooming policy that I was putting my initials on and then signing . Nikki became so rude and obnoxious that she was going to cancel my appointment and refuse me service. I asked to speak with the manager. The manager - Tim arrived at the grooming salon decided to be as rude as well. Petco need to invest money into training their staff.  I have been a customer for almost 3 years in Petco. This is the first time I was refused for a service because of my dog's hair was too long and tangled. The excuse sounds ridiculous. I will never visit Petco again. There are so many alternative grooming services (mobile or in store) and online pet shopping services available. The major reason I used to buy services or products in Petco is because of good customer services. Now the reason is gone. read more

Groomers did a great job on my dogs. I'm super pleased. They smell great. Shiny coats. Clipped nails and a perfect cut. However we went track to buy our 6 yr old son and 3 yr old granddaughter their first goldfish. The attendant gave us a hard time for not buying a filtration system tank for the gold fish. We have a fish bowl enough for a $2 fish and an experience. Ugh. read more

Petco - First hair cut. - Pet Stores Near Me - Santa Clara, California

The groomer Nikki is so rude and unprofessional! She canceled my appointment without notice. I literally got a reminder message yesterday! There might be a miscommunication but she could have handled it way better. I really hated her attitude of being arrogant and blaming customer. Will never go to petco for grooming again! read more

Petco - Pet Stores Near Me - Santa Clara, California

Went in this morning for some gecko supplies and to just browse but noticed that in both of the leopard gecko tanks in the back, their food dishes were full of fruits and vegetables. Leopard geckos only eat bugs, and these babies aren't being give to the right food to live. A pet store getting the bare minimum and the basics wrong is a huge red flag. I told the girl at the counter and hopefully this gets addressed, but she didn't even really acknowledge me. All she said was "Oh". read more

Petco - Leopard gecko babies given the wrong type of food. They don't eat fruits or veg. Bugs only. - Pet Stores Near Me - Santa Clara, California

We had moved to Sunnyvale from NY in August 2014. I tried the Sunnyvale Pet Smart 3 times, and they did a ok enough job, but never listened to me about how short to cut my dog's hair, so I wasn't thrilled with them. I had shown the Pet Smart groomer a picture of my dog each time of how I wanted his hair cut, but I didn't have much luck with them. My husband and I were randomly in Petco one day and we were given a discount coupon to try the groomer at their store. My Shih Tzu Teddy had 3 appointments with Megan from Spring-Summer of 2015, we were very happy with her work. I showed Megan a picture of my dog with one of his good NY haircuts and she was able to perfectly replicate the cut. Megan was very personable and a pleasure to work with. I had nothing but positive experiences with the grooming staff at this store. We are moving to LA, so I am bummed that I won't be able to take Teddy to Megan anymore. I would recommend giving them a try! read more

Petco - Another great haircut from Megan at the Petco in Santa Clara. Thanks Megan, we will miss your awesome work!! - Pet Stores Near Me - Santa Clara, California

I scheduled an appointment here for my dog to get a bath, trim, and teeth cleaning and they did such a poor job it is absurd. They had trimmed his fur so low that his skin is showing, with the underside poorly shaved and uneven on many sides. His breath did not smell better at all after his treatment either. I would normally let a bad haircut go, but they cut a big gash very near my dog's genitals which has me worried about possible infection. Harming my dog is unforgivable, I will be writing a formal complaint as well. Avoid this place if you care about the well-being of your pets. read more

Petco - 3 days after the haircut - Pet Stores Near Me - Santa Clara, California

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Great service from Harley who helped us select fish for our daughter's fish tank. Will definitely come back again. read more

Petco - Pet Stores Near Me - Santa Clara, California