Doggie Day Camp review: If you value your time, don't come here because they won't value YOUR time.
I needed to drop of pup in order to make an interview on time. I had budgeted 15 minutes to do the drop off. Here's how they consumed the 15 minutes.
5 minutes waiting for one person to handle the line of customers. 5 minutes waiting for a different person and come to take the pet to the Pet Hotel. When I got to the front of the line, I said I have a job interview, can we speed this up? No acknowledgement at all. She starts asking questions, but she can't enter me into the computer because she's still checking out someone else.
Finally another worker comes to work the other register. 5 minutes of asking the same questions: Will she eat lunch? Dinner? I made the mistake of asking about whether she could be groomed while she was here. That's really the whole point of coming here in the first place. I'm not going to have time to wait around while the puppy is being groomed, so it would be nice to have her groomed while I was at the job interview. She says, "Can you repeat that?" So I tell her once again that I have to hurry to make a job interview. Without listening at all, she says, "Sorry, I wasn't talking to you."
Turns out, she was on the phone to the groomer without telling me anything. 5 more minutes. Then, they asked, "Can you wait nere?" I said, "No, I have an interview. If you can groom her, do it. Otherwise, don't. I have to go to an interview." I say this loudly because it's about the third time I've said it with literally nobody hearing or caring. From across the room, the other worker shouts, "Sir, you're going to have to keep your voice down." My head is about to explode.
Finally, I ask in a subdued tone, "Can you groom her while she's here?" Then, there's a long explanation of why the groomer must meet me and ask me questions. I say, "I can't do that. I told you that I have to go to a job interview." They give me more useless information about the groomer and how they have to do whatever it is that is their actual job to get a groomer onto the premises. I don't care. That's the whole point of coming here is so that I don't have to deal with those details. Yet here she is torturing me the details of how to do her job.
Finally, I tell them, no I don't want the groomer just so that I can get out of this hell forsaken place and go to the job interview. I was one shred of sanity away from having a puppy die of heat stroke in a car due to these workers. In the end, they offer to wash the puppy. I say, Yes, please, wash the puppy if you could.
Of course, you guessed it. When I pick up the puppy, she is not washed. The worker there asked me if I ordered a wash. I say yes. It is the exact same worker who was there the whole time (the second one) who was the one who offered the wash.
If you value your time and your sanity, do yourself a favor and find a company that understands that your lack of time is the exact reason that you're bringing a pet to a pet hotel for 7 hours to be groomed rather than waiting around at the actual groomers. The entire point of bringing the puppy here is to have them manage the details of that kind of interaction. But they are not capable of doing it, so you might as well find some other place which understand why their customers would want to spend money SAVING TIME. Because not only do they not understand that here, but they will frustrate you by wasting your time in front of your face and then tell you to shut up. read more