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Pet People

4.6 (127 reviews)
Closed 8:30 am - 7:00 pm

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My cat gets very excited after a trip to The Pet People because I usually come home with boxes of wet food
Alex B.

I always love supporting local pet businesses in the area and seek out to find smaller ones in an area overwhelmed with corporations. After my usual small pet business in Sunnyvale closed down a couple years ago, I was recommended this location tucked away near Los Gatos downtown! I was actually recommended by Rabbit Haven, since they also host their rabbit adoption events here once a month. For context, I have one rabbit, one cat and one dog so when looking for pet businesses to patronize, I needed a place for all my fur baby needs. The location seems small from the outside but there's a lot of rooms in the back as well as a garage for their extended inventory! For my specific needs, there's a variety of different brands of cat foods that aren't available at most big box pet stores, bigger size dog kibble packages and large quantities of hay! They also sell canned food by the box similar to how an online pet store would offer so this makes it very easy for me to stock up for a couple of months while being in a physical store. There's also a wide selection of toys and chews to make most pets a happy camper. Prices are sensible, and they also have a rewards program! I always love stacking up a specific brand of cat food by the box and get surprises during some visits to have a box free (buy 12 get 1 free)! Customer service is also excellent, every worker I've spoken to is very knowledgeable and familiar with pets, always asking more specific questions before recommending a food or item. On a slow day, some are willing to chat about their puppy raising experiences and their own pets! And most of the time, they offer to help carry your items to your car which is a very sweet gesture. I've been a very loyal customer to this establishment for over 4 years, so thank you for being awesome! Once my puppy is grown I'll be sure to bring him in for a visit :)

Jessica M.

They are so sweet. My brother went to buy hay for my rabbit bit they ran out of the brand and size I typically get. We tried a new type and my rabbit didn't take much of a liking to it. They gave a courteous call to inform me that a shipment with the brand I get came in. I brought the other bag in and they exchanged it with no hassle. The little things go a long way. Thank you Pet People for being awesome

Our Shar-pei TED enjoying his snack in the store
Veronica M.

Great little place we have been going to for years and years. So thrilled this place remains open as I refuse to go to a place like Petco. Pet people ONLY stock MADE IN USA dog treats etc. and I'm just thrilled about it. Our Shar-pei TED absolutely loves coming in for a treat and. A good ole shopping spree just for him. 10/10 place with great people working always.

RUFFWEAR SIZE MEDIUM
PJ A.

SUPPORT SMALL BUSINESSES. This place had the best reviews amongst other pet stores so I had to check it out myself. Came here looking for three things. A harness, leash, and collar. And before I even went in, the staff was already trying to assist. I could tell at first they were pensive answer my many questions, but in the end I got recommendations and what I wanted. For a small business I think it's important to have well informed staff about their products, new or old. I wanted a good harness for my mom's dog because my mom needed something easy for both her and her dog. The Ruffwear design was easy to strap and an easy handle grip to pick up a 20-25 dog. A Medium is a good size for a corgi. A picture for references.

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6 years ago

My favorite place to shop small and shop local for dog supplies. I get raw green tripe from them and it is the absolute best stuff for dogs!

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Ask the Community - Pet People

Review Highlights - Pet People

I always love supporting local pet businesses in the area and seek out to find smaller ones in an area overwhelmed with corporations.

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PetSmart

PetSmart

(271 reviews)

Had a wonderful experience here last night. We stopped by after dinner to look at cat carriers…read more When we walked in we were warmly greeted. It's a huge place inside. We walked around and looked at the birds, lizards and hamsters. While we were looking around, two employees asked us if we needed help. I let them know we were looking for a cat carrier that opens at the top. They knew exactly what I was looking for and walked us over to that section. The young ladies gave some great advice on which carriers would be the best options. Both of them also have cats and use these carriers. That really helped with our decision. We chose the one they highly recommended, which was not the overpriced one. We made our way to the checkout and made our purchase. It was fast and efficient. I will definitely come back here in the future because of their great customer service and variety of pet products.

I have been going to PetSmart for years, unfortunately this is the one place that has everything I…read moreneed for my pets, including grooming and it is convenient. That being said, I dislike every visit, I always come away feeling irritated and abgry. There is one older man who I knew from the PetSmart in Sunnyvale, except for him, every single person working there have terrible customer service! They are all very good friends but they do not seem to care about the customers. Whether it is a simple question or walking me to a purchase I can't find, I feel like they are doing me a very big favor by helping me. Attitude and irritated faces! This week, my dog had a grooming appt. at 9am and on previous visits, you were able to go early and drop off for grooming. This time I got there about 12 minutes before 9am for a 9am appt. I rang the bell outside sicee the store was not open yet and which is the usual way to drop off for grooming. The manager, I don't even want to get started on his attitude, opened the door asked me if the grooming was at 9 and them told me that I was 12 minutes early and that the staff had not clocked in yet and shut the door in my face. No, 'Good Morning', no ' the process has changed', nothing!!! Their rewards program is also not as great as it was before the pandemic. All in all, no one there cares about customer service!!!

Gussied Up Dog Boutique - Lexi loves Gussied up!

Gussied Up Dog Boutique

(240 reviews)

Willow Glen

I came here for my pitty's birthday last month near Christmas time because my boyfriend and I…read morewanted to get her a cake or some baked goods to celebrate. We found this place through Yelp and it was the closest to our all of our errands we had to run. We called beforehand and for holiday season, they were closing early at 2pm. We went around 12pm and the boutique was quite busy. The store is small inside, so it was hard to maneuver down the aisles to look around. I think because they are closing shop soon, so most products inside had a certain percentage off. We ended up getting our fur babies a knitted beanie, a jersey along with the baked goods they had available such as the cupcakes and peanut butter bites. Even after the store closing discounts, we found the total price to be expensive but we didn't really mind because it was for our pitty's birthday. The baked goods section is what it seems like most people come for. I read comments on Yelp after we had went here saying that other people's babies got sick from the treats and baked goods. We got lucky that three of our babies turned out fine after eating it, they seemed to really enjoy the treats. Only downside was that I did feel like the workers here really watch and somewhat follow you around the store. My boyfriend was in line for the baked goods, so I went to take a look around at the accessories (collars, leash and toys) but felt like the worker kept watching me so I got uncomfortable and eventually went back in line with my boyfriend. We had a good experience with the owner herself though since she was the one who helped us packaging the pastries.

Love this place. Always come here before my doggie's birthday to shop for her birthday cakes,…read morehats, and treats. They have extensive selections of doggie clothes, toys or anything you can think of. Got some cute dresses for her too. There isn't that many stores that carry so many items for dogs. This place is actually pretty big with lots of items to choose from. Recently when we went there, found out that their lease won't be renewed and will be closing their stores. Hopefully the owner will find a new location and open another store again. We'll miss this store for sure.

Pet People - petstore - Updated May 2026

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