Too good to be true? Absolutely.
I wasn't too concerned when my dog did not eat his food while here because I figured nervousness and excitement. When he puked after attending Sweet Doggies and then had diarrhea for days afterwards, i chalked it up to the same. When this happened after three separate visits, weeks of cleaning up dripping dog poo and vomit, the Vet bill, and learning how serious this could be, I decided no more Sweet Doggies. It's dangerous when puppies have diarrhea for long stretches, they can die. He had never puked or had diarrhea except right after attending Sweet Doggies. I did not take him back to daycare while he was sick, waiting nearly a week for him to recover. The last time he came home, it was much more serious and he didn't get better on his own.
When I had pre-paid for a package with Sweet Doggies, I was told in person and also on their website they offer a refund if requested. Kay said, just buy the higher package, if you don't use them, we gladly refund for unused visits. Yet, when I called to request a refund after my dog kept getting sick, I was passed back and forth between the Owner, Evan Walsh and his Mother, Kay. They always told a different story and were quick to turn blame towards my dog and me.
Evan told me no one had EVER had this happen before my dog. I asked, "No one has ever told you, their dog puked or got diarrhea after attending Sweet Doggies?" "It has never happened in over 9,836 days of care" said Evan. Ok, so he considers it a first, fine. But, does he take care of it? No. Evan blamed my dog and tried to find fault with me. I'm not sure what he is blaming us for. I am calling for a refund for days not used, per their policy. No blame is necessary.
Evan hangs up on me, and doesn't return phone calls, even when he explicitly said he would call me back. Later, when I phone I'm given the run around, then Evan is unavailable, so I speak with to his Mother. She talks on and on about how customers blame them for things and it always turns out not to be their fault. She goes on at length giving several examples of this. Lady, I'm not calling to discuss blame. I want a refund for remaining visits. After a lot of messes and a Vet bill, I wasn't putting my dog or myself through that again. Simple, I'm just asking them to stick to their policy.
The Owner told me he would reverse the card charges on Wednesday. When I follow up they change that and tell me they can't reverse the charges but promised to mail out a check on Thursday.
I call to follow up a week later, they claimed to have mailed it sometime in last few days. When I asked when, they are vague and dismissive and instead blame me for switching Vets. As if that makes any sense for issuing me a refund. They ask me to wait two more days. Their story changes every time I speak to them. This is a two person office, you think they could get their story straight. These people are dishonest, and are very comfortable lying to my face. They also seem paranoid and preoccupied with blame. I wouldn't trust them with your dog. read more