This review is just a huge shout-out to Michael! I did an online order for same-day pick up for a cat cone of shame (my kitten got spayed earlier in the day and was trying to rip her stitches out, and the soft cone we got her was not working, so I was frantically trying to find a solution before she reopened her incision site). I called the store to ask about my order-- Michael picked up and let me know that they would fulfill my order ASAP. They even called me back to let me know that they did not have some of the items I was looking for, and went as far as to reach out to other locations to see if anyone had what I was looking for. Throughout the entire experience, Michael was so helpful, I can not thank them enough!! read more

Staff are always helpful and greets every time I walk in. Clean and spacious location!

Had a training session with Fermin today and honestly it was a huge disappointment. He didn't really greet my dog or introduce himself, which made things feel kind of awkward from the start. a lot of what he said felt very basic, like things I could've easily looked up myself, and not much actual interaction with my dog. It felt like he was just reciting stuff from a training manual. Nothing personalized, no clear goals, and I didn't walk away with anything I couldn't have just googled myself. Walking my dog around the store didn't seem to have any purpose either. Overall it just felt like he wasn't that into it. For $40 I was hoping for something a bit more hands on and tailored. Pretty disappointed. I went and looked for another available trainer at the same location but looks like he's the only trainer there. Oh well... read more

If you need a trusted groomer, Katalin is the best! She always does exactly what I request and helps get creative with new styles! I have a cockapoo, and mini golden-doodle that she grooms. Both have different hair textures and I style them different from each other. We've gone to her for the past 5 grooms and each time I leave super happy with my pups styles. I recommend Katalin to everyone. Even if my dogs are anxious, she takes the extra time to make sure they can calm down and allow her to finish their grooming to perfection. So so good!!!!! I will add that everyone at the salon is extremely helpful and friendly!! read more

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Don't bring your cats here for vaccines. They have changed their policy and don't allow owners to stay with their pets to calm and protect them. They took my cat back and I could hear him crying while they were treating him roughly. They then said he was an aggressive cat and they refused to treat him. He's 9 years old and has been to many vets before without any incidents. He's not an aggressive cat. He was just treated poorly. read more

BY FAR THE BEST!! My dog has severe anxiety when it comes to nail trims--he thrashes, whines, and does everything he can to avoid it. I've tried everything: medication, desensitization, treats. You name it. We've been turned away by multiple groomers and even vets due to how difficult he can be, which unfortunately led to his nails getting quite long. When we moved to the area, we decided to give our local Petco a try as a last resort. I'm SO glad we did! Kayla and her team have been nothing short of amazing. They've been incredibly patient and understanding, working with my pup despite the challenges. We've scheduled multiple trimming sessions to work his quicks back, and they've even offered to split appointments when he is highly anxious to keep his stress levels down. I'm beyond grateful for the compassion, flexibility, and professionalism the whole Petco grooming team has shown. For as long as we're in this area, this will absolutely be our go-to spot! read more

Staff and management are always friendly, knowledgeable, and respectful. Our family enjoys coming to this location over all others.

This place was amazing... I normally go to PetSmart... I've had some not great experiences at different Petco's but I was in the area so stopped by... Wow the staff was absolutely amazing number one. They actually let you use the restroom lol everybody was so helpful. So kind so friendly and Devon wow again ..she was absolutely fantastic. I don't know anybody personally at PetSmart. It's just an OK place to go and I find decent prices but this is my new go to place even though I'm not very close Thank you read more

One-stop shop for all your pet needs. I go here for my pet's grooming, vet services, prescriptions, food, treats, toys, and many other supplies. In my most recent visit, the grooming team did a wonderful job with my senior pit bull. Nail trimming for him is nearly impossible and they were able to do it! Great service with reasonable prices. Prices for vet services are also very reasonable. Thank you again team!! read more

Petco - Looking good after grooming and vet services - Pet Stores Near Me - Mountain View, California

Great customer service. Employee Juan was very nice and explained all the fish steps and how to care for them. He got all the stuff we needed and helped us get the fish. First time for Petco worked out very nice. Will come back. read more

Online order , I was with my child resting. It they never picked up the phone. Went to the class and signal for the to answer but worker rudely said no :-/. Ended up not picking up my order that evening read more

To preface: I came in 4 minutes before closing. Yes, I know that's a sucky thing to do knowing well the closing time but I swear I was going in and out for some dog shampoo. I even left 1 minute before they actually locked the doors. I came in giggling with a group of friends and this woman who I'm assuming was the manager (short, long brunette hair, thick eyebrows) WITH IMMEDIATE ATTITUDE asked "what's so funny?". She asked so piercingly rude, I was left speechless, I forgot what I had even came for. Regardless, I asked for her help in finding the aisle to not waste more of everyone's time and the entire time she gave responses full of attitude. She walked us to the aisle, left back to the door, but stared us down the rest of the dreadful three minutes. The cashier was rather nice compared to the shift supervisor / manager. I just felt the need to leave a review because never have I ever felt so unwelcome at a Petco in my life. There was no reason, she couldn't have waited four minutes? I hope it was just her who shouldn't be working in customer service, so take this as a warning! Thank you! :) read more

Petco - my one item. - Pet Stores Near Me - Mountain View, California

Rating is for groomer Angel, who was incredibly rude when I brought my pet to an appointment today. My dog's appointment was at 1:45 PM and I arrived at 1:51 PM. Angel immediately rolled his eyes at me, looked at the wall clock and told me my dog would wait 45 minutes in a "cage" while he went out to lunch. I replied, "how are you going to lunch when you have a grooming appointment?", to which he said, "I didn't make the appointment?" and "you were late". I told him six minutes could not have made the difference, and that he could reduce six minutes worth of her service (e.g. no nail clipping). Angel told me my options were to reschedule to another day or with another Petco. I then asked about the option to bring my dog back in 45 minutes but by then, I did not trust this angry little man with my beloved pooch. A male coworker he called over witnessed part of Angel's behavior and did not intervene. I left and spoke to the on-site manager, who shared that the appointment grace period is 15 minutes, that my dog should have been taken for grooming, and that Angel had given notice to leave the job. I replied, "well that makes sense! He doesn't care and does not want to work!" I then asked why they allowed this person who clearly did not want to be there to mistreat and turn away customers? How could this bitter, nasty man be trusted with anyone's pets? That is my question for the primary manager, whose follow up call I am awaiting. read more

I definitely won't be coming back to this location ever again. Kayla groomed my dog and upcharged it to $100 because of the matting my dog has. Mind you, they initially said the grooming was booked for a long-haired, weighing over 20-something pounds which my dog isn't. Then once I had to explain over the phone (whilst I am international) that there was no way that would happen because it's a repeat of a treatment my dog had in Redwood City that just got rescheduled, they then went on to justify that it was because my dog had matting. I've had mattings on my dog in the past and never had to be charged $100, including their Redwood City location! What has this place come down to? Desperation over the expensive cost of living in the Bay Area?! You could've, at least, been upfront when we took her. I have now cancelled my Vital Care rewards and another BS I received was that apparently it is a yearly subscription and now I have to deal with paying $50/mo for 2 dogs for services that are not even beneficial! read more

Please do not give your business to PetCo in MTV on El Camino. The manager is a condescending, angry person who sent my son and I on a multi trip run around today in order to try to buy a replacement fish for my son. When we return to comply with a water sample, she refuses to help us while her fish person is on lunch - telling us to wait or come back in 15-20 min. I am appalled at her response and lack of empathy for a child who lost his fish and is now ready to replace it. This ordeal ends with my child in tears with no fish. read more

Used to love this location, especially for the friendliness and love with which they treated my pups. Unfortunately, the grooming staff treated me and my puppy quite poorly. They: 1. Spoke to me condescendingly about the frequency with which I choose to groom my puppy and my choice to give him treats around the time of grooming 2. Were overbooked and took 2 hours to bathe my dog. This is longer than required and exposed my puppy to a longer bath than he needed or should have had 3. Told me that I should invest in a trainer for my puppy without asking for any context about his training. Respectfully, he has an experienced trainer who he has worked with in a private and group setting. Obviously, the issue was being professionally groomed for the first time, and this is something that the groomer should be equipped to handle. I understand that feedback from the grooming staff might be well-intended, but it simply came off as condescending and tone-deaf. These are not the type of people I want around my family and my young puppy. Sad because this was one of our favorite stores to hang out with our pup in! read more

I purchased a hamster on 2/21 to keep at my home for my grandchildren to enjoy. I purchased all of the required food, bedding etc and read all information available so that I would care for him properly. Un fortunately when I went to check on him on Sunday March 23rd he had passed away. I went to Petco to discuss this and the employees went on and on about how the 30 days had passed and I had signed an agreement. When I signed the agreement in no way did I think that the hamster would not live. I told the employees that I had taken very good care of the pet and they told me they have no idea if I did take good care of him which was very offensive. Since we argued back and forth they also told me that I could not purchase another hamster there. Mind you the 2 other hamsters that were in the cage with the one that I purchased were still there so they don't sell a lot of hamsters. They told me that I would have to speak to the general manager when he came in the next day which I decided not to do since the whole experience was so negative. You have lost my business and hope that future pet purchasers read this review. I loved that little guy so much that I will probably get a new hamster at a different pet store. read more

I could not make the appointment I had with Anthony in the beginning of June. I was told that day I could bring my dog in as a walk in so I did. Pet grooming staff member, Kayla, charged me $15 for 15 minutes of brushing. I was offered this trial when I was checking in my shy and anxious dog for nail trimming and buffing. I wanted to see if my dog would tolerate it and was also looking forward to seeing how much hair could be brushed off. My dog has double coat of laborador and golden retriever mix so there is tremendous shedding at all times. I got a call in about 15 minutes that my dog was ready for pick up. Hmmm, nails and brushing in 15 minutes? The math does not work. Kayla showed me how much she brushed off. It was the amount I get in about one minute when I brush at home. To be honest, I did not comment but took my dog home. I was hoping that there was some other mechanical measures involved, like a vacuum suction brush , that was also used to take off hair. I brushed my dog when I got home. I removed more hair than what was on the floor of the grooming room in a few minutes. I had to call for the principle of the matter. I spoke with Kayla and she immediately offered me my money back. She was terse and told me my dog was dirty and that was one of the reasons the hair does not come off easily. She was trying to shift the blame on us. My dog had a monthly appointment with Anthony. I brought my dog in the next month. Kayla was there and told me Anthony does not work there anymore and they canceled my appointment. She did try to call and I believe her. She did not offer to reschedule with them. I got the message. She knows who I am. She did not want me to come there again. I will not. To be fair, this rating is for the grooming department. I found rest of the staff in the store to be always friendly and helpful. read more

It's 10 minutes before the store closes. I was in the aquatic area. Found the exact fish I wanted. I could not find an employee. When I did, she told me she doesn't do fish. Then said she would find someone. She came back from the break room and told me it's 10 minutes before they close so they cannot sell me fish. This isn't stated anywhere. Plenty of customers trying to find things. This was told to her by the manager. This is not the first time this has happened in the store. But I wanted to share this time. I will take my money elsewhere. We would have bought a few other items. But we will not return to this store after this laziness. It's a shame, they had what we wanted to buy. read more

Tim is/was the most helpful employee at Petco! He has made our experience so much easier. His knowledge of reptiles and other various things we needed help with is second to none. Because of his outstanding customer service, we'll drive a bit further to this Petco. read more

Kayla did an amazing job grooming my dog. She was super friendly and professional. Her staff was also super friendly! Highly recommend. Great pricing for what you get!! read more

I didn't feel good after we purchased from this place. Rude and condescending manner of the employees when speaking with customer is definitely their biggest problem. read more

I hate leaving bad reviews but I have never left a store so upset and embarrassed about the way I take care of animals. I'm a teacher and came into Petco with grant money to use towards a pet for my classroom. My eye were on these hermit crabs as I used to be a previous owner years ago. I had called beforehand to ask if they could give me advice on how to properly maintain a 10 gallon tank and ask how to set it up to habitat 3 hermit crabs (previous owner of a 5 gallon tank with 2), the associate on the phone said they would be able to offer that. I arrive and ask an associate how to proceed to buy the hermit crabs. The associate turns out to be the "manager" and tells me that whoever was on the phone didn't give me correct information and that expect customers to know about what they are buying. She started asking me questions about how I would take care of them, I let her know about my ten gallon tank that I had cleaned, all the items I had bought, even talked about the possibility of a heating lamp and this is where it starts with the rudeness. She went on to tell me that 10 gallons was not enough space for 3 crabs, and that if I did not have a heating lamp "why am I even buying them". Overall, she said "I do not feel safe selling you the crabs". I left outraged, she wouldn't let me get in a word and considering they had about 7 hermit crabs in their TINY tanks is ridiculous. Customer service by their own manager is the worst, and extremely rude. I took myself to PetSmart where they actually gave me useful tips on how to take care of more than 2 hermit crabs. Sucks that teachers have to go through this to get a classroom pet and not sure why districts go through with them if they treat customers that way. Don't go to this location, search a different Petco for your needs. read more

If you arrive five minutes before closing they will not sell you two goldfish. I don't see that policy written on the door. If they don't want to service the customer when they're open then they should close earlier. read more

0 rating if I could. Went for the grooming service because it said that nail trimming and grinding is walk ins only, and there isn't a choice of making an appointment online. However, the person refuses to abide by the company policy and ONLY works by his own discretion "appointments only". I would not have driven far to just hear about appointment needed when again, company official website stated walk-in accepted. This man was just sitting in the desk playing on his phone. Like ??? 2) VET made my puppy have fear aggression after the vaccine. Although people say it's a side effect, but it's really because the vet was not polite, and kept on saying "what's wrong with you" to my puppy. I have called to make a complaint to the vet though the company has done NOTHING about it. They were on their phone and was SO impatient in answering questions. If you don't like your job, quit. If you're doing it for money, at least show some respect to the animals you will be working with. read more

If I could leave 10 stars I would! I'm so happy with todays service!! My puppy got his first grooming done by Kayla! She's literally the best and the woman at check out was super friendly and so patient with me! Highly recommend going to this location for any service!! You can definitely count on them for your pets needs. read more

We have been going to this Petco for 3+ years to get supplies every time we have fostered puppies. We have LOVED this Petco and have always wanted to go back. The staff in the store is extremely friendly and awesome. However, we recently went to the Grooming Service since we got our own pup. We are giving the grooming staff a 1 star because they are judgmental, unnecessarily opinionated in fields that they are not trained in, and rude. Due to our experience with the grooming staff, we will not be visiting this store again. First of all, they give SO much unsolicited advice WITHOUT asking for context. Petco Grooming needs to realize that they are not Veterinarians, nor are they Dog Trainers. They are a grooming service and should stay limited to their expertise. When we went to pick up our puppy, my wife was going to give him a treat. Antony told her not to. Our trainer has taught us that food shapes the way dogs think about places and experiences. So, if we give our dog a treat after a new experience (AKA his first time at the groomer), they will know that the past experience might have been stressful but everything is ok. Next, Antony told us that he "recommends we get a trainer". We have been going to training sessions outside of Petco (our puppy recently graduated from Puppy 1 classes) and we will be starting Puppy 2 classes. Without asking for any context, Antony came off as extremely judgmental and out of line. We went to Petco for a grooming service, but no one told us whether Antony was a vet or a dog trainer, and most importantly, we didn't ask for his opinion. The other staff in the grooming salon came off as rude. As soon as we entered, a staff member without warning said, "Do you wanna WAIT??"  She was trying to get a nervous dog into the grooming salon, which is fair but still no reason to speak to people disrespectfully. We also saw this staff member DRAG the dog into the grooming area. Lastly, they do not care about making the bath/grooming experience a positive one for dogs. Because they bathe multiple dogs at the same time, they take more time than necessary to do that. It took them 2 hours to bathe our dog. It seems like they do not want what's best for the dog(s), they only care about their bottom line. I would recommend that the staff be better trained in both working with people and dogs. For working with dogs, I recommend the books in the bullet points below. 1) Don't shoot the dog by Karen Pryor 2) How to behave so your dog behaves by Sophia Yin For working with people, I recommend: 1) Learning from the amazing people who work in the Petco Store (for example, Annika is just one of the many amazing people there) 2) Reading up on how to not give unsolicited advice like this article: https://psychcentral.com/blog/imperfect/2020/02/its-time-to-stop-giving-unsolicited-advice (https://psychcentral.com/blog/imperfect/2020/02/its-time-to-stop-giving-unsolicited-advice) read more

This Petco is the absolute worst. It's a good thing that the grooming store is closing. Quite honestly the whole store should close. Confirmation that the Vital Care program is a waste of money especially when you're dealing with an inept grooming dept. read more

My partner and I were advised to get a certain kind of flee shampoo for our kitten but instead we ended up at the vet with a 400 dollar euthanasia bill. Just be weary of what information you trust from this business. We put our trust into the staff to know enough about the products they sell but it killed our kitten. read more

Ordered online and dropped by here for a pickup. My order was ready quickly, they had all of the items I wanted, and I was able to get out with my bag fast! I like this store more than the other ones on El Camino - they are larger and have a much better selection of dog food. I will probably start buying my pup's food from here because I noticed the bags are about ~$4 than my closer store. read more

So I booked a grooming appointment for my 5 mo. Toy Poodle Bella. I had to wait this long because I just could not find a place that accepted new pets for grooming, or all grooming places were completely booked about 2 mo. out or more. Well, the day finally came for my puppies grooming appointment as it was very much needed. My dad ended up taking her as my work schedule is a bit hectic. Well the groomers ended up telling my dad that they do NOT cut puppies and that they would not cut my pups hair because she was too "knotted". They also stated they would not trim or file her nails because she was a puppy and would move too much and they would cut her. I wish I had know this was part of Petco's policy so I could have continued searching for a new groomer. Thankfully, my coworker recommended me a place in Fremont called Paw Prints Salon, and let me tell you- they absolutely did NOT refuse my puppy service. They took her in with open arms and got the job done is 2 hours. I was extremely pleased and only payed $60, which I consider a hell of a deal for a Toy Poodle. With that being said, Paws Prints Salon in Fremont, CA has earned themselves a loyal customer for life. Petco was a waist of time sadly! read more

Petco - Bella - Pet Stores Near Me - Mountain View, California

My dog had a grooming with Xochilt at Petco Mountain View, and she did an awesome job on our dog. She listens to our needs and did the cut to what we specified. Also very caring and gentle with our dog making it a fun experience for him! And, sales associate Martha deserves a big mention. There was an issue with using the free reward for grooming - there was no coupon code to be found on the app when checking out but there's indication a free reward is available. Martha tried all she could to help, she first asked another sales associate who didn't know, then she tried her manager who unfortunately was tied up on the phone. She asked the grooming department but didn't get any additional info. She then called customer service and was able to resolve the issue. All the while, she kept her professionalism, her smile and her perseverance. She didn't pass off the problems but owned it till resolved. She is a star! Also when another associate saw that Martha was busy with me, he immediately helped by checking out the other customers behind me. What a team effort! Although we spent an extra half an hour, we were totally happy with the services provided by the staff at this Petco! read more

I've been to this location many times, and have never had a bad experience (until today). This is the only reason why I'm giving it two stars, but based on today alone I would give it one. I come here once every few months to stock up on frozen rats for my ball python. They generally have what I need, and I always enjoy checking out the reptiles, amphibians, and arachnids they have in the back corner. Because duh, they're all so cute! Today, I went back to the fridge and grabbed 2 small rats. I noticed one of the bags containing a frozen rat was open, and his poor little head was poking out of it. I figured "that's pretty rough, I'll let them know when I get to the front." So I walk over to look at all the little scaly cuties, and I see they have a young/baby ball python. SO CUTE. The kiddo is in shed, and it's not a great shed. I noticed a bunch of it was still attached to the snake, with a small pile (it's a baby!) behind him. Then I notice the temp... under 80 degrees F. That is low as heck. THEN I notice the humidity. 10% humidity?? No wonder that poor baby can't get his skin off. Ball pythons are meant to be between 88 and 92 degrees F (hot side), at roughly 60% humidity. Honestly what I saw today was really troubling, so I decided to point it out to someone.One sales associate was assisting someone with some fish, so I figured I'd let whoever was at the register know. Now, I realize nobody wants a customer to complain, as it's annoying when it's beyond your control. I hella get it, I worked customer service for 10+ years. It sucks. So I tried to bring it up nicely, however the associate (a tall, pretty girl with long brown hair. The reciept says Bernadette but I don't know, often registers will stay signed in under someone else's name) seemed uninterested in both the open bag with a dead rat hanging out of it, and the snake. I mentioned the snake could/will get sick. She said I should "talk to Diego." I say "I'm sorry... I don't know Diego, but if you tell me who he is I can tell him." She rolls her eyes and asks me one more time to tell Diego. I say "Nope... I still don't know who Diego is." She sighs and says "okay I'll tell him." She then asks me if I want a bag, I said no thank you, and she stared at me while I walked back to where I'd placed the frozen rats to grab them and picked them up myself and said "okay bye then." I get it. Not everyone has a great day, not everyone is having a good time right now, nobody wants to be working customer service. I don't mind service without a smile, or even a bit gruff. I've been there, trust me. But when I'm trying to help bring attention to a snake that isn't being cared for correctly, and I'm met with (at best) indifference... I have to wonder if these sales associates really care much for the poor animals. While this is the most convenient store for me to purchase my snake's food, after today I will certainly be shopping elsewhere. read more

Petco - Poor lil guy :( - Pet Stores Near Me - Mountain View, California

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I am not usually one to leave a bad review, but sadly I had a not so great experience with this petco. Today I went in with a few friends to adopt an animal, once I walked up to the group of employees I asked for help to move forward with the adoption process. In the previous months I adopted a betta fish who is currently thriving in his 10 gallon planted tank. Anyway, After I asked for help and short lady with brown hair said in a very rude and aggressive tone said "Didn't you just get an animal?" now usually it wouldn't bother me, because yes I did. It was just the way she said it was incredibly rude. A nice man ended up helping me. The following minutes of being in the store she would not stop giving me mean looks, just starting at me. It is not her business how many pets I have, they are all thriving and have a good life. People like her should not work in the customer service industry and I will not be returning to this horrid store again. I'd recommend the petsmart that is around the area if you need something, their staff is much more friendly and less judgmental. read more

They don't have many selections to order online and pick up at the store. I stepped on a dog poop in the store at 9:30am, and the staff gave me some wipes. I had to ask if she has gloves. She wiped the floor and put the dirty paper towel in the plastic bag. Before I could finish cleaning up my sneakers, she already threw away the bag in public garbage can outside the store. read more

Omg LOOKS nice on the inside but...... I was sold some dogfood that looks nasty. What's going on? Chicken formula Natural balance. read more

Petco - Pet Stores Near Me - Mountain View, California

So not trust the vetco services here. I took 2 of my dogs here and All of their medical information was inaccurately recorded. They got the WEIGHT of the dog completely wrong, the BREED of dog was wrong, the DATE OF BIRTH was wrong, and even the COLOR was wrong! How embarrassing is it when my profile has a picture of my dog and the color listed is completely wrong? There was no real medical help or services offered and to make matters worse, the manager of the Petco was rude and acted like it wasn't her responsibility and wasn't able to offer help. We literally watched as the manager yelled at every new customer that came in (while she was talking to us), saying "Hey! We're closing in 40 minutes!" What is that? Customers felt awkward and like they were a Burden to be there while the manager kept looking at her phone. That's not how you treat customers. Every 5 minutes she yelled at us and others that they were already closing. There's more than 30 minutes left, can she just relax? I understand people want to get home, but that's no way to treat paying customers. Especially when we're worried about medical malpractice regarding our service dogs. I do not trust this place and I lost complete confidence in whatever services could be offered here. More than disappointed. I do not trust this place in the slightest and still have yet to have my dogs medical records updated. I was told blatantly over the phone "there is no such thing as a Mixed Breed dog, we have no option for that." Did not feel professional in the slightest and was hung up on 3 times while I was explaining the issue (mid sentence). We gave it a week for them to fix this, but nobody seemed to care. We were polite. We asked the manager (and even petco customer support line) to reach out to us and try to resolve this. We even called vetco directly but there's no course of action. They want us to come in AGAIN, spend another fee to see a doctor and try again to resolve the inaccurate information. Inexcusable. I can understand a simple mistake. But how do you get the COLOR of a dog wrong when you can see the dog's picture on profile? read more

I felt the need to create this account and leave a 1 star review to retell an absurd exchange I had with possibly the angriest and most incompetent employee of any business ever encountered on this planet earth. I'll call her Ed to protect her anonymity. Ed refused our return because of the 60 day rule, fine. Ed forgot to mention Petco offers store credit after 60 days. Ok. Ed scanned my ID and said the computer wouldn't let her complete the return and she didn't understand why. Suspicious, but okay. Ed then proceeded to throw the product we were returning in the garbage can. Well, not okay. But these aren't really the worst parts. The worst part is the insanely aggressive manner with which Ed chose to deal with a customer. Over the course of this ridiculous exchange, we tried reasoning with Ed explaining that the product was causing harm to our pet and that the company policy clearly states that store credit can be provided after 60 days. Ed repeatedly yelled verbatim what was printed on her screen. "IT SAYS I CANNOT RETURN ITEM BECAUSE OF WHAT IS PRINTED ON THE RECEIPT", she screeched over and over and over again, occasionally asking if we would like her to repeat what she just read. It got awkward. There was another employee there that seemed uncomfortable with the scene Ed was causing and wanted to end things more amicably. Ed shoo'ed him away and continued pointing at her screen and yelling the same message over and over again. I lost my cool and called her tactless and rude. She was..but I probably shouldn't have said it. If anyone at Petco is reading this, this woman is clearly miserable at this job. Maybe she loves pets but she definitely hates people. Please do her a favor. read more

I placed an order online. I usually don't shop here but I had a gift card so I used it. I walked in and waited in line as there was one other customer in front of me. From the jist of the conversation her online order was messed up. She told the guy can I just go get whatever she had ordered. He agreed. Still hasn't acknowledged me and walks away. Uh wtf?! Another employee appears from the back asks if I've been helped, I say no and I have no idea what is going on. He turns around and walks away. Again wtf?! I've now been here at least 10 minutes. I just want my order and to leave. Finally the first guy re appears and helps me, no apology for ignoring me. Gets my order and I'm on my Mary way. Will I come here again? Nope! read more

Usually like this place but they are having some sort of pet clinic today. Which is fine, but they are blocking the products I want to browse and the nurse curtly told me to stay back so I can't see what I want. Seems like a very obvious inconsiderate oversight and it forces me to go somewhere else. I would recommend posting a sign explaining how to access the blocked product and a photo/diagram of the area so people can still comfortably browse it. read more