This place really makes me sad :( Every time I go in here I look at the guinea pigs and they always have runny noses and crusty eyes, which means they have upper respiratory infections. Upper respiratory infections are very serious in guinea pigs, and they can often die from them if not treated. I've mentioned it a few times to the workers there, and one time had an employee tell me that it was "just a cold" -- guinea pigs do not get colds. It's really very depressing the way they treat their small animals and I would highly recommend not purchasing an animal from Petco. Please consider adopting from Sue Duhamel has one in La Handa that is very good. read more

This review is for the manager Tim. I called regarding the ball python I had bought last Friday who has mites. This is my first reptile, and I thought Tim was incredibly rude to me. I have never met anyone who seemed to care less about the fact that this animal had mites and that Petco was to blame. He was laughing during the conversation and when I told him I would no longer be going to that store and I would let other people know that he just did NOT care about my snakes well being, he HUNG UP on me. Very rude. I am just so mad right now with this. This is NOT the way you manage a business. Terrible customer service, and being a manager you would think he would have acted more mature about this situation. DO NOT GO HERE. Tim should be fired. What a jerk. read more

NEVER BRING YOUR DOG HERE FOR GROOMING! I brought my dog here on 1/31 for a grooming. I called early in the morning and the girl working there said she has two availability, 12 and 1230. Ok, I'll take the 12 please. After taking down my info, she said okay I'll see you at 1230 then hung up on me before I could even say anything. I called back immediately to confirm that I wanted the 12 and not the 1230 but after being on hold for about 5 mins, I decided maybe it would be okay to bring him a little early even if it's 1230. When I brought him in, I informed her that I have a $10 coupon and she asked to take a look at to make sure it would work. I handed it to her and after reading it for about 2 mins, she said "okay, this will work." I told her specifically that I wanted the teddy bear face and 1/2 on his body. Then she told me it would take anywhere between 2-4 hours depending on him. I waited to about 4:20PM but still no call so I decided to give them a call. The girl that picked up said "Oh, I called you about 20 mins ago. He's ready to be picked up." In my mind I was thinking NO you didn't. I didn't get any missed call or voicemail messages but whatever. When I got back to the store, the groomer told me to go up to the cashier and pay for it first and he'll be ready once I get back. I showed the cashier my coupon and she informed me that the coupon doesn't work. She then called her manager over and the manager was like "It expires already, that's why it doesn't work". The cashier then told her manager that no it's still valid. Dumb look on the manager's face then she walked away. I told the cashier that the groomer checked it earlier and she said that it would work. She then walked over to the groomer and came back telling me that the reason why it didn't work cause I only got a full service groom and not the spa. Wait what? Where does it say that on the coupon and the groomer never mentioned anything about that earlier. The coupon states, $10 off full service groom OR bath with spa works. I DID GET A FULL SERVICE GROOM! Anyways, I was late to meet up with my friends so I let it go and didn't argue for the discount. Then when I got back to the groomer and when she brought him out, my dog's face was completely trimmed! I WANTED THE TEDDY BEAR FACE!!! I confronted her about it since she was the person that I spoke to earlier and her answer was "we usually do the teddy bear face but I didn't work on him and I don't know what the girl did." ARE YOU KIDDING ME?!? NEVER EVER TAKE YOUR PET HERE! PETSMART IS WAY BETTER! AT LEAST THEY DON'T HIRE PEOPLE THAT DON'T KNOW WHAT THEY ARE DOING! read more

Grooming dept. 1) Took 15 min for them to pick up the phone 2) Dog came out very uneven 3) I specifically asked for his ears to be cut in/out and it wasn't cut at all I take my dog to the groomers every 3 months and he gets bathe every month, so he's very well groomed and not matted. They offered to let him come back in for a touch-up but a touch up is so unnecessary if it was done right the first time. I will never go back in! Little Arc and Wags in San Francisco does it 100% correct and let the dogs run free before/after their grooming session for the same price as Petco, who kennels them! What a waste of my time! read more

I went with my friend to sign up her puppy for class. The puppy was mouthy (teething) and the trainer suggested lifting the dog by its scruff and if it still didnt listen rolling it in its back...i walked my friend out as these methods are horrible and out dated. It is much more humane, FUN and EFFECTIVE to use positive reinforcement training. Especially when teaching a puppy the the world and people in it are good. The store its self is pretty bad with small animal/bird care but the trainer, Jimmy, is horrible. read more

This is for Jessie at the Grooming Salon. We have a squirmy and active puppy with a fleecy coat. Jessie did an excellent job clipping his coat, brushing his teeth, and trimming his nails, and even stayed late to make sure he was done. She paid a lot of attention to his (overgrown) paws and got them back to a manageable level. When I picked him up, he not only showed no signs of stress, but was happy to snuggle with the other groomers some more. I'll be going back! read more

Going to this PetCo for a while now. Everything is ridiculously overpriced and you have better luck getting your stuff on amazon for 60%+ less. Crates, dog carriers, toys.. go to amazon read more

This review is for the grooming. We took our puppy there and everything worked out great. It is a four hour process where you drop him off and then come back. I think it was $48, which was much more reasonable than the other places I had seen online (many were $100+). Our little poodle mix came back to us groomed and seemed happy. When we picked him up they had put a fun little american flag bandana on him for 4th of July and then gave us a free bag of treats that they said he really liked when they were grooming him. The woman who did the grooming was very friendly and you could tell loved dogs. Separately and in addition, we've taken him to the puppy socialization class there which is free at 2pm on Sundays I think. That was a nice free offering from Petco that is easy to just show up for if you have the time. read more

Jimi the trainer is AMAZING. She is the female dog whisperer. No nonsense, to the point and simply amazing. She had transformed our dog, a 4 yr old German Shepard into Well behaved amazing animal. If you have a pet, and it needs trained. She will teach you how to get your pet to be well behaved , to listen, and to obey your commands. With our a doubt the best trainer in the Bay Area if not all of California. She should have her own training center. Worth every penny and then some. With out her our dog would have been deemed a vicious animal after An incident with another dog. She saved his life and us us thousands in potential legal fees. IF YOUR READING THIS AND YOU NEED A TRAINER, GO SEE JIMI AT THIS PETCO! read more

I love Petco for all my pet needs, but the grooming here is what keeps me coming back! One groomer in particular is our favorite, Xochilt is her name, and she always gives us such awesome service! she's great with our dogs, does a great job and just over all makes the experience a good one :) I would recommend her to any one! read more

Petco of Mountain View has always been a great experience, specifically the staff. The customer representatives make you feel welcome when you come in and when you leave their store. The aquatics department is very knowledgeable. One employee is Ginger whom I come to find out was the manager of the store. She had helped guide me from day one setting up a new aquarium, from advise of the water cycling to sharing personal experiences with aquatics she had herself. Ginger and her associates are a no pressure sales group and do not try steer products to the consumer. Their recommendations are based on personal and experience use with their own pets. They make me feel confident in knowing I am setting up and caring for family's new aquarium correctly. Their store is smaller than the other Petco stores I have visited and the (aquatics supply) selection is not as huge but the employees here are friendly and attempt to provide real customer experience sincerely. read more

Best experience ever!! I took my dog Jackson here for his first grooming here, I was extremely nervous I read all the bad reviews and I was extremely nervous. When I got there Anthony checked Jackson for what needed to be done, and then took him back. I got called twice and got told everything was going great!! When I went to pick him up he was like a new dog. The hair cut was fabulous!! Anthony did a wonderful job. read more

This store is a staple for pet owners. Friendly and fairly knowledgeable staff always on hand. Pretty well stocked store with lots of "healthy" options for pet food and treats. I still don't get how the prices can be so high for toys, but I guess convenience has a value. Easy to locate, lots of parking and really, the only downside is that there aren't adoptable kitty cats on site all the time. read more

When my puppies were little, I took them to puppy play time. At first it was great. They both had a good time playing with the other puppies. I was thinking about signing up for the puppy training classes, so I observed one after puppy play time. They spent the entire class sitting around in a circle with each owner checking in about their puppy's behavior since the last class. I didn't see any training happen. Also, they are a drop-in class, so you can start anytime. Most training classes have a start date and a progression of training behaviors throughout the session. I decided not to sign up for the puppy training, but continued to take my puppies to puppy play time. This is when things started going badly. They would take all the other dogs first, then they might let my dogs come in. Patty kept saying I needed to take them to training classes, that it would be too late if I didn't take them. The last time we went (they were about to be 6 months and age out), we got there 15 minutes early and were the first ones for play time. They took all the other dogs first. They took one of my dogs in but he was nervous so they gave him back to me. The other dog they finally let in when there were 15 minutes left in the hour time period. I think since I didn't sign up for their training classes they treated me badly during puppy play time. I also agree with some of the comments here about Jimi. She was condescending to the pet owners - as if they knew nothing and were doing everything wrong and only she was the expert. I took the puppies to PetSmart for training and we had a great class. I still shop at Petco but I would not recommend them for training. read more

I took my newly rescued bichon frise to Jessie at Petco who did a really good job grooming him. She had to pretty much shave off all his hair because of matting. Although I couldn't recognise my dog afterwards and missed his fluffiness, I admit it had to be done. The only thing I would have liked more attention on is his nails, I don't feel like it was trimmed back very much. But I'll definitely be going there again! They even gave us a bag of doggie treats afterwards! read more

Came by to buy some dog food for my pup. Smaller Petco but very clean and appeared fully stocked. Looks new too. 26 lb bag of Natural Balance was about $60 bucks which isn't bad. Cashier was extremely friend and gave my dog a treat which I know they usually do but he was very nice and super helpful. I would definitely go again even though it's a smaller Petco it's one of the best ones that I've been too. Will be coming here for their $19 dollar rabies shots they offer every Sunday. read more

Called this morning to make a grooming appointment and the person was helpful to make an appointment but wouldn't give me a quote (understandable without seeing my dog). When the person at the front desk had someone else come out and take a look at the fur of my dog to determine the cost. It took them forever to give us a quote and they quoted $40!?!?!?! to just WASH (though it included ear cleaning and nail clipping - which mine didn't need) a 30lb w/ medium length fur that's easy to wash n groom. They weren't necessarily rude, but definitely not friendly and not people I'd want handling my dog. At Petsmart, the come out and touch the dog, take a look at him, give him a treat, play with him a bit before they take him away too. Oh and at Petsmart, it's a total of $16 to wash our dog! The heck?! read more

Quite possibly the best experience I've ever had at a pet store. These extremely kind ladies kept themselves at work /after/ closing and reprocessed my entire purchase so that I could use some Petco member coupons I didn't even know I had. Unbelievably helpful and gracious and they even gave me a hilarious cat cartoon afterward. This is my Petco for life. Thank you so much. read more

Fine store but employees are clueless and should admit when they are. I had three people tell me they knew nothing about leopard geckos so they called in the one they said was "knowledgeable" about them. The "knowledgeable" guy told me an IR light and heating pad aren't what they need he sold me a UVA 50W light. After purchasing this light I researched more into it and found that these lights can stress and kill your geckos as they are nocturnal, which I pointed out to the guy. He assured me they use the same light on "all their reptiles except for the tarantulas". Therefore I would not suggest going here for advice or reptiles as the reptiles you buy will most likely be stressed and difficult to tame. As for treats, cages, and toys it is fine. read more

This is a smallish Petco right on El Camino Real. Although it is small, it has most of what you might want for your pet. It is pretty easy to get in and out of quickly. The staff is relatively helpful and competent. I will likely make this my go-to shop for my pets' needs. read more

I came here to grab some fish supplies with a friend and the selection of product was minimal at best. We wanted to find some cool accessories (like castles) for an aquarium so the fish had a few more cool places to hide, but there were only a couple of choices, none of which really worked for us. read more

Normally when I go there they are great but I came there 15 minutes before they're closing their doors were locked

It's your standard Petco. The refillable litter is great and the staff is nice enough.

We just got a puppy and it is a first for every member of our family. Being new to the "puppy thing" I went to Petco to get food and other supplies but mostly information! I found that everyone working there was extremely helpful!! They spent time with me and guided me and answered my many questions in a courteous and knowledgeable way. They told me about the classes and free puppy play dates offered by their facility and thought by Jimi Dixon. I signed up for a class and I'm actually still going through the class. I find Jimi amazing with the puppies. She has thought us a firm way to train our high energy puppy and it is working. She has an incredible knowledge, understanding and love of dogs and it shows in her teaching. We had just started going to the puppy playdates and were SO DISAPPOINTED to hear that they were cancelled!!! Yes, there were a lot of puppies, yes it was a bit overwhelming for fist pet owners like me but we could see the benefits of it with our puppy. This was her ONLY opportunity to learn how to be with other dogs!! I don't understand why this class has been cancelled and do not think it should have been done based on the opinion of ONE unhappy client!!! Maybe Petco should have surveyed the other customers before they made that decision..... I'm giving 4 stars based on the people at the Mountain View Petco (both Jimi Dixon the trainer and regular Petco employees) and definitely NOT for the corporate decision to cancel the puppy pladates. read more

Since moving to Mountain View a couple of years ago, we have been using this PetCo since it's on my way home from work. I'm not typically a fan of big petfood chain stores, and while I still don't come here for my dog's main food, I do come here for many other needed pet items. The majority of the staff is very outgoing and charming while being helpful and efficient. They recently did a free photo shoot event and though we were waiting for a long time (not their fault, some crazy lady brought in three super fat cats who were freaking out at all the dogs... hello... it's a pet store), they were more then happy to help me work on the socialization of my own dog and the puppy we are fostering. This means lots and lots of treats and scratches, which eventually won a little bit of the crabby old girl's heart. While I wish they carried more variety in the natural foods, I understand that as a chain they don't really have that much control over this. If possible, it would be nice if they could lean away from the "natural" brands put out by the big chain name groups and focus their natural section on the more, well, natural choices. I agree that they shouldn't sell small animals, but compared to other big stores, they carry far fewer and keep the cages pretty clean. I'm pretty good at smelling dirty animal litter, and I don't there. The puppy play groups they offer are great for the little dogs, it's just too bad they don't have a surface other then the slick tile to do it on. Also, I've watched them help out with training and have seen them use very effective, positive methods that I have used on my own dogs to success. read more

NO NO NO NO DO NOT EVER BUY A GUINEA PIG HERE! I went in on August 16th to buy a guinea pig for my daughter's birthday and came home with two beautiful babies whom we all fell in love with. 14 days later, one dropped dead. No signs of illness and I know it was eating. We were within the 15 day return policy and wrapped our baby up and brought her to the store. We asked how often this happens and were reassured that this rarely happens and only one other guinea pig had died within the past 3 months. This should have been the warning sign. A whole new batch of babies were available and we brought home a beautiful new baby that also appeared healthy. Less than two weeks later, the new one is dead. Perky, happy and eating well yesterday. Dead today. Don't buy a guinea pig at Petco. The following links are to Youtube videos of a newscast I would have liked to know about prior to purchasing anything at this store. http://www.youtube.com/watch?v=bkWBRBY9cyc http://www.youtube.com/watch?v=328zi8TKjG4&feature=related read more

I was so disappointed today to learn that the Mountain View Petco has cancelled the very popular Puppy Playtime held every Sunday- I have taken all of my puppies there for 3 years until they are 6 months old. It is the best way to socialize them in a safe environment, and the trainer Jimi Dixon is the best I have ever seen. She taught us that dog behavior is simple, but the puppies need to be taught with calm and strength which behaviors are acceptable, and how to correct them the right way. My first puppy was very scared the first time, but Jimi put her in a separate pen so she could watch the other puppies, and every week she got more and more confident, until she could go into the pen with more excited puppies and learn to play nicely. She is now a role model for my other dogs, and I owe it all to Jimi. She is patient, calm and knows dog behavior- and she takes the time to explain it us! My last 2 puppies have been going for the last 6 weeks, and have improved so much I have been training them to be therapy dogs. I have learned most of all that my dog's behavior is MY responsibility, and I have learned so much. Please- Petco- don't take this valuable resource away from us! My puppies need this service!! read more

Great store! Great employees! This store has a huge selection of cat food and cat litter and everything we need for our 2 cats. The staff is really helpful, no doubt because the manager is wonderful. A pleasure to shop here! read more

i want to thank the groomer at petco for giving my newly adopted dog the cutest cut ever and for making him feel so loved and safe. when my boyfriend walked in with noodle (who was majorly stinky and matted), she just picked him right up, held him, and give him a huge hug. my boyfriend said he had never seen a dog hug someone back so tight before. it brought a tear to my eye! one star off, unfortunately, because some of their items are pretty pricey. you can find the same things cheaper somewhere else. read more

I went here today to get some dog food. The had a pretty good selection, and service was pretty good, although they didn't have a list of the recalled dog food, which annoyed me. I asked someone and she said it was at www.petco.com. Yet I was standing in the door, ready to make a purchase. However the checkout lady was a dream -- really friendly and nice. So four stars for you Petco. read more

I had never been to this Petco but stopped in to get some emergency-needed cat food the other day. Clean store, nice personel. Clerk was so friendly and gave me a discount even though I was not a member. read more

This is a smaller Petco store, I used to come here to buy food and treat for my Chinchilla from 2006 to 2009, recently I came to this location again to buy dog food, treat and toy for my new pup. Very clean, good customer service, staff are nice and knowledgeable. read more

A "Petco" is a "Petco" what I can say is that the staff are very knowledge able & love to help out. I love how you can just walk in with your animal it's kind of cool. I have been to at least 3 or 4 "Petco's" or "Pet Smarts" & even though they are chain companies they aren't any where better than or less than mom & pop store. read more

The customer service here is awful.. Take a couple minutes out of your day to go to another pet store. All employees were extremely unhelpful and rude. I asked them to show me where an item in the store was, they sent me in a general direction. I asked them again for further guidance, they refused to help. I finally found my item after an hour search with no help. I went to the cash register to purchase my item. I stood there for aproximately 25 minutes while I asked the petco employees for help. They didnt even acknowledge my presence. I finally just left my items and walked out of the store after not being helped at all. I will definitely be going to another pet store after dealing with this horrible service.. What happened to customer service! I hope they hire better people that aren't so rude in the future. read more

Beware of Petco groomers! I had my dog groomed there about 4 months ago. Today I had her groomed by another groomer and they found a cotton ball in her ear from when she was last groomed . Well worth paying more for a professional groomer that knows what they are doing! read more

This place is our go-to for cat supplies. We have tried the closer Sunnyvale store but it just feels like a disorganized, soulless warehouse. This smaller location is nothing fancy but they tend to have what we need, and the staff tend to be those oddball "animal people" types. read more

We took our puppy in for classes at Petco in MV, and it was great! This was due to the very patient and caring instructor, Greg, who taught us how to teach our dog - not just the various commands, but how to understand what cues the dog is looking for from us (as well as what things we need to try not to do or look out for) in order to do what we expect. Greg is extremely knowledgeable and was always ready to answer any questions we had, even about other dog things (types of treats, leashes, toys to help prevent chewing on household things...), which really helped make the process of getting our puppy settled in and learning good behaviors go smoothly. We highly recommend his classes and also going to the (free) puppy play dates, which allow puppies to become socialized in a safe setting. They were all really fun and educational for the dogs and the owners. Excellent value and a great experience! read more

Ive been going to this store for the past year... For the most part all of the staff are very nice, helpful and they love animals. Anytime we had questions about food or anything for our kittens they were pstient and nice. Their discount program is good, we get coupons for things we buy the most the cat section of toys and food is just what you need. We recently picked up a petco brand kitty apartment... Its good quality was cheaper than others and we assembledit ikea style.. The cat love it. What more can i say, other than its my preferred petstore in the area. Thanks guys read more

Clean and well-organized. Staff was very friendly/helpful--gave me a lot of good suggestions (did not just try to sell me most expensive things). The worker I talked with actually cared what breed of dog I had and made appropriate suggestions. :] read more

It gets the job done. Simple as simple does, the mountain view petco is my choice. I have been to Petsmart and Petcos in the bay area, and overall this one fits me well. I have a kitten, and it has all my kitten needs!! no complaints, will always be back!! read more