EDIT : initially you may assume there was a genuine "apology" from the owner, but as you read,…read morewhich inevitably became excuse after excuse rather than genuine apology, the last comment proves the lack of true ownership (pardon the pun) of any downfalls or negative reviews of this place. Making it sound like there's more to the review than what is written, is arrogance at its best. Why, because YOU know better? No, owner, you are wrong. What I wrote is EXACTLY what went wrong. There's no need for your attempt in a deep psychological read into my mind. If you want less negative reviews, fix the issues. All I did was relay my experience. And yet it was met by "but this and this and this". Do i care you put up your house for this? Not at all. Because you're not the only person who has done something like that, but they did all they could to ensure success in their business venture. Because you don't go into mine, or that of any of those who were at my table, it doesn't make you special. You're in the business of serving people. Not excusing bad experiences and then ending your incredibly verbose response with a snarky - and SO worn out - end. (If you're going to try to insult or make a joke, be imaginative. But I suppose that's not in your wheelhouse, either??) All that work just to negate what could have been considered an apology with two simple words, that show why demise of this place is imminent. Bravo.
Do you also promote spitting in someone's food if they speak the truth on your service? But it's clear YOU wanted to veer off the pathway and justify repeated behaviors. Because, if your ears were open and your mouth was shut, you'd be hearing a lot more from the locals who once loved this place and now run like their hairs on fire. But keep responding. We need the town to truly see who you are as an owner, discounting experiences and making comments you think are funny. If it gets run into the ground, we'll all know why.
I'm a long time Seattle resident (almost 50 yrs). I've been to this place many times and it was because of the "authentic Italian charm" as well as the food. I went here last night with some friends. Two local to WS and all of us born and bred here. We were waited on by a guy with long hair. He couldn't have been more snooty. (And I say that to be kind). He was patronizing and quite rude. I'm sure it was because we didn't order a ton of drinks or appetizers. I wanted linguini with red sauce. I don't eat meat. But that's what I wanted. He told me to get a different pasta dish with veggies. I hadn't had much time to decide and he was obviously "hurried". Food came out and of the 4, mine wasn't ready. "It'll be a few more minutes". Clearly he was rushing. Because I've never seen a table get "mostly" served and the host waiting. My food came out and the pasta was half done and half undercooked. I don't mind one way or the other, but make it consistent in the pasta. Not random bites. As we're eating, he comes out with an electric fly swatter. SWATTING FLIES AROUND OUR FOOD. Now, if you know anything about those devices, the fly "zaps" snd explodes. Yes. Explodes. While food is on our table and we're actively eating. This isn't even something I'd expect to see at Waffle House. (No offense to Waffle House) Finally, after food is cleared he takes the remainder to box up. When he comes back he tells us we "have 5-10 minutes before we have to leave". Excuse me? Oh. And I also bought a meal for take home, so it was 5 orders for 4 ppl. A couple of minutes later some woman comes by and tells us we have to leave. Period. We HAVE TO LEAVE. Let's not get into several other tables who were there before I got there, still sitting and drinking. Not even a folio on the table. So now we know why we' were kicked out. We weren't the "money making" table.
A message to the new owners (whenever they took over) - yes, we'll leave. And NEVER come back. After decades of patronizing and recommending this place, no more. And to add insult to injury? Take a look at the photos I added. THIS is how they package your food. Leaked all over my car. And, the yo go salad had dressing on it. WHO PUTS DRESSING ON A SALAD TO GO? Is there ANYONE who enjoys a wilted salad?? The server was an arrogant db who probably would have stalked us out of the restaurant if I didn't tip him. (Which wasn't deserved but I didn't need this guy following me out). The owners ruined the "authenticity" of the place that everyone knew about for so long and charm we all cherished. Now the food is terrible and the service is worse. Olive Garden would have, by and large, been a better choice for dinner. (No offense to Olive Garden). PS we ran into some WS locals who have been around the neighborhood for decades. They said the same thing about this establishment. I would t be surprised if it shuts its doors one day. Word is quickly spreading about the atrocity this "restaurant" claims to be.