Very bad customer service. Did an online order and had to wait over 30 additional mins after scheduled ready time. Not picking this location again read more

Peet's Coffee - Coffee & Tea Near Me - Hayward, California

Came this morning to grab a coffee at Peet's. I attest that the coffee is never the issue here. It's been a long time since I've been at the store. However, just have one qualm: Online orders are not easily spotted, but they are located next to the cashier. Not the best area when you have foot traffic from people ordering. Hope they come up with a better system. Other than that: love my coffee and enjoy coming to this downtown location when I am in the area. read more

Peet's Coffee - Friday cheers indeed! Getting the best coffee in town from the baristas who do it the best! - Coffee & Tea Near Me - Hayward, California

The employee at the register continued to carry a personal conversation while I waited for my order to be taken. It would have been understandable if it was the customer doing the talking and he didn't want to be rude, but that was not the case. It's not rude to interrupt yourself and do your Job. Most people would be ok with that. read more

Always come here after going to the local farmers market. Everyone here are very knowledgeable and friendly. We try to make it here every week read more

Coffee was ok but the croissant was stale and was kinda hard Starbucks makes them fresh. The barista was nice although . read more

Peet's Coffee - Saturday Morning - Coffee & Tea Near Me - Hayward, California

Service was ok. Employees need better customer service. After making our tea, they never called our names to put up our order. I had to go up to the counter and look at the drinks sitting there. Good thing it was a cold drink. read more

They must have ran out of "snow cap" on my drink :/ aside from my drink not looking appealing, took a sip into my drink & mostly got the peppermint syrup! Definitely did not enjoy my drink from the moment I saw it. Sadly nor did the drink at least taste good :/ read more

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I'm a die hard tea drinker(black tea preferably) and I started coming here after I kept getting gift cards from here. I figured it had to be good, but seeing as how I'm not a coffee drinker these days, it took awhile to get me here. They have a nice selection of tea and coffee...it must be a coffee house/shop thing because the employees are super nice at anytime of day or eve. I usually come by for a tea drink when I'm out and about. Its always well made, and quick service with a smile. Cheers to Peets Coffee & Tea :) read more

Peet's Coffee - Yeah, I have my own mug. - Coffee & Tea Near Me - Hayward, California

I hate this Peet's. It's super hard for them to understand I want light coffee beans in my Javiva. It's not a cookies and cream milkshake. I never get to finish my whole drink because it is completely littered with coffee beans. San Leandro does not have a problem doing this but for some reason this one never gets it right. A Caramel Javiva should not be black. Horrible! read more

Peet's Coffee - Coffee & Tea Near Me - Hayward, California

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Wonderful experience! Thank you Marianne for helping me today! One of my students had given me a gift card so I decided to download the Peet's app and register my gift card. I did use my GC in the past & yesterday I decided to redeem my GC at the Peet's on Redwood Rd., Castro Valley. My cashier was kind, but was unable to redeem my card so she grabbed (whom I believe was) a manager, Asian women. She too wasn't able to assist. Therefore I made my purchase using my debit card. This morning, I decided to try a different locations, Peet's (B St) and asked Mariann to trouble-shoot my GC. Not only did she assist me, but informed me of other complimentary drinks, such as my birthday & welcome drinks! I was so excited upon hearing this news! Again Thank you Marianne for changing my negative experience into a positive one! read more

My visit today was perfect. The team at this B Street location, when I came in at 5:35 PM was excellent. There was friendliness, excellent communication between team members, and with me. The medium hot mocha drink was made nicely. From being rung up through my quick stay there, I experienced my best visit thus far at this Peets. I had a slice of great banana bread too. You rocked it , Peet's employees! read more

The baristas could use more training in how to make $6 Lattes.... Two days in a row of the same disappointing "too hot to drink," weak latte and mediocre scone...the employees here could care less about customer service. The tables and door handles could definitely use a sanitizing every now and again. I overheard a seated customer say that the table next to him has been dirty w/ used napkins on it for 2 hours now, my table had crumbs and liquid on it that I wiped off myself....ugh...Covid isn't exactly over yet... read more

I had a cold iced latte: mocha. I have certain dietary restrictions Decaf, low sugar due to diabetes, At the end I requested almond milk the woman that did my coffee looked over at the cashier who did my order and he rolled his eyes like I was asking too much requesting to the barista to use almond milk. I go there often. It's very close to where I live They lost a customer. they were both rude. ILL NEVER BE BACK This happened Sat 8-20-22, the cashier wore a grey beanie, obviously I bugged him for putting my order together; due to dietary concerns. read more

I don't typically go for coffee but I trust Peet's quality. The quality of this location is why I'm leaving a review however. My drink was initially made slightly wrong which isn't a big deal. I still wanted to ask to have it remade because I rarely treat myself to this. Baristo Edwin remembered my name when I walked back in and asked if he had forgotten something. He was originally the clerk, so no, he had no mistake in the matter. He happily remade the drink and even better than I expected. Furthermore my son wants to add that the croissants are 10/10. read more

Outstanding service. I really want to give this 5 stars for the girls who helped me this morning. I messed up my order and the gals totally made it right this morning. I dislike Starbucks for their overpriced fake coffee. This is my location. read more

Can't go wrong with a hot beverage and snack from Pete's! Love this coffee and all the treats!

Peets is awesome. I love their coffee, hence - it's the only reason why I'm giving it only three stars. This is also not the best place to study as they don't have many outlets around here as well. There's just a specific corner in the store that has about 2-4 sets of outlets. There is an outlet that is probably never going to be used because if you were to move a table there, it would block the hallway going to the the bathroom. So definitely not the best place to study. The cashier who took my order, was pretty friendly. However, the woman making the hot drinks was kind of over-doing it. There was a line backing up because she was constantly practicing her foam art. Not sure what her name was. But I waited for the line to die down because I wanted to keep a table reserved so I could start studying. Finally when there was NO line at all at the register and at the pick-up counter, I ordered my drink and expected it shortly. I ended up waiting about 10 minutes for a small white chocolate mocha drink, because this girl was practicing foam art on apparently other peoples' drinks who had sat down because their drinks were also taking awhile to come out. I actually saw her working over the counter, and her sharing and showing it with her co-workers "Look I made a bear!". I'm happy she was enthusiastic because foam art is a tough gig, but I would not recommend her practicing her foam art during rush hour when everyone is trying to get their coffee. My boyfriend got a coffee before I did when the line was long, and he got whacky bear on his foam. Besides that, my drink was good and strong. read more

Been going to this location frequently over the last few weeks. It's tucked in a plaza that houses Panda Express, Lucky, and Cold Stone Creamery, among others. There is usually no wait when I go, and if there is one, it's not long. They usually have several cashiers to accommodate any large crowds. I've either just gotten the standard drip coffee or their version of the Frappacino, the Javiva (coffee flavor). Apparently they use real coffee in this, unlike others that use powders. Note, there are no ham & cheese croissants here anymore. Make sure to sign up for their rewards program so you can get points when you check in for free drinks after X amount of purchases. There's a lot of parking in the plaza, or street outside the establishment. The street parking may have time limits between certain times, however, so mind your surroundings. read more

Feels weird to review a large chain but feel like it's needed to give credit to this particular Peets. My husband and I have tried many other chains and locals coffee spots in Hayward and Castro valley and this particular Peets consistently has great lattes. Service is always quick and their lattes are always better made/tasting than other peets, Starbucks and whatnot. I'd come here if you want a safe bet to a good latte. read more

Ordered a 2 sandwiches & got charged for my order...only to be told there is only one available. That's ok, got my coffee & they gave me a medium size instead of the large I ordered, turns out only got charged for a medium. Man! Pete's get it together. read more

Never underestimate a well-timed, genuine compliment. In this case, the person who took my order greeted me and then told me how much she loved my hair. Well... thank you! In addition to a smile, I got a medium americano. It was just fine. I had 15 minutes to spare before heading to a meeting, so after picking up my drink I utilized a small table and their free wifi. While they weren't all that busy when I arrived a little before 9, by the time I left the line was nearly out the door. read more

Great coffee and very nice presentation as I expected!!! Love this place and highly recommend. read more

Peet's Coffee - Great job and perfect taste!! :-) - Coffee & Tea Near Me - Hayward, California

One of my favorite Peet's! I think there's just something about getting coffee from Peet's on the East Bay; I mean it all started in Berkeley in the 60s. I'll always feel nostalgic for Peet's because I was doing my internship near Berkeley and I'd walk to Peet's for my sanity breaks. Anyway, this location is smack in the middle of the new-ish downtown area of Hayward by B street. It's on a corner so you can drink your coffee and people-watch out into the main artery of Hayward. I often seen long lines here (especially after the Farmer's Market) and it's often difficult to get a table. I should mention that there is usually a local cast of characters in here though but it only adds to je ne sais quoi of coffee shops in a big city. The staff is really friendly--they've gotten flummoxed at the crowds and chaos before but they were always trying their best. They've gotten orders messed up but they've always given me these complimentary free cup of coffee cards which is always appreciated. I think I've might've said this before, but I'm glad Peet's is brewing lighter roasts because their coffee is strong. read more

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Whether it's to get a drink to go, hang out , or study, this Peet's is a great location. The baristas and cashiers are very nice and patient, the store is well organized and always very clean, they have a great assortment of pastries to choose from, and their delicious drinks are prepared super fast. Plus, they have awesome check-in specials for Yelpers! What's not to love!? read more

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Peets coffee, how fast you and I became friends. You had me at Caramel Caffe Latte, espresso, sweet caramel and freshly steamed milk, oh yes this drink was made just for me! And the price was half of what that other place charges, which was a win win for me! I went to a few Peets coffee houses while in the bay area, and I have to say everyone was very friendly and helpful and it didn't matter which one I was at the Caramel Caffe Latte was perfectly sweet each time! Well maybe not so much for the one at Oakland Airport, but they had a limited menu so I didn't fault them too much! Thanks Peets for the creamy caramely cup of joe! read more

Peet's Coffee - Coffee & Tea Near Me - Hayward, California

This Peet's coffee I really enjoy going to. The employees are very friendly with wonderful service. I love their low calorie vanilla, lavender latte with almond milk read more

STARBUCKS FTW Never had peets so decided to try it before heading back to work. I really wanted to like it since I hear all this hype but after today I probably wont be returning unless I am hella thristy or something. There was a few people sitting around on their laptops, reading books, blah blah...looks like there was only 2 people working. One person was taking orders and the other person was in the back doing something. It took me forever to get my drink since the chick was taking all the orders before making drinks. I was like wtf i gotta get back to work man hella laggin haha Finally my friend ask if her if there was someone else working and she said yea hes right there. DUDE took forever to make some drinks. First he was wiping his face with a paper towel then took some garbage and moved it somewhere else and then proceeded to making drinks while we stood there and looked at him. Anyways so I order some chocolate caramel drink and it was hella bland no flavor and water down. Starbucks is way better they even put the cap on your drink for u so u dont have to walk over and get a cap and straw. haha only size u can get is Med. or Large wth? So i paid $3.90 for a med drank when I could of went to starbucks and got a Venti for that price. Bucks FTW man i am in and out in a split. read more

This is my favorite Peet's coffee In the Bay Area, they make really good coffee and I love stopping by for a quick grab. the workers have been super friendly and quick to make my drinks. read more

4 stars for the Everything Plant-Based breakfast sandwich and the friendly employees. Took off a star bc Peet's coffee is just the worst.

So my house is in between this peet's and the peet's in castro valley. I generally lean towards the castro valley peet's because There is always parking and the general location feels safer. Anyways, the only times I have gone here are early mornings like 7ish/8. I always find parking at this time, on the main street, or there is shared parking with the grocery store nearby. For this location, there is always working professionals and it can get quite busy depending what time you come in. Luckily I always manage to beat that rush! The staff here is always super friendly, and I have never had a problem with my drink being made incorrectly. As for peet's in general, compared to starbucks I would definitely choose peet's. The quality of the drinks are very noticeable, they are less syrupy and not overly sweet. Their espresso bar is a higher quality, and I love the variety of teas they have. only 1 star off because I feel like the food bar is lacking variety.... or maybe nothing ever looks appealing to me, but the pumpkin bread is delicious! The marble bread is just OK. as for Drinks, The citrus chamomile is SOOO good, for all you tea lovers, especially with honey! White hot chocolate by itself is good or try with raspberry syrup. The chai has very flavorful spices, and just the right amount of sweetener. They have changed the name for the iced blended drinks but its either called javiva or Fredo. The matcha green tea with white chocolate and peppermint is so good it reminds me of mint chip icecream. And my friend used to work and peet's and said that the pay is actually pretty decent + lots of tips, as well as the hours, and they can wear jeans and normal clothing to work which is awesome! Feels a little more cozy than starbucks to me. YAY PEETS I LOVE YOU. read more

Kelvin makes the best coffee and always tries to make a cool design! The coffee always tastes good and his spirit is uplifting! I look forward to getting good coffee every morning! Everyone here is very friendly and helpful. Everything is always stocked and super clean. read more

BEST CUSTOMER SERVICE EVER! all of the baristas are super nice and they tend to give out complimentary coffees for waiting in line for too long. read more

Since discovering Pete's after being an avid Starbucks drinker I have to say I was brought to the "dark side" in the most appropriate way! The taste of coffee at Pete's is much richer, darker, and smoother than my typical Starbucks order! I love a white mocha with 2% milk and an extra shot added! This location specifically is great, the staff here is friendly with great costumer service. The baristas know what they are doing because every time I get a drink here)which is more than I would like to admit) it always has the same great bold flavor I love, they even do hearts with the milk foam from time to time which adds to my mornings! read more

Peet's Coffee - Heart with milk foam! :) - Coffee & Tea Near Me - Hayward, California

For starters, I created a Yelp account just to complain about this experience. During my visit to this establishment, I could tell that it was very busy- who ever was in charge at the moment was doing a very poor job. Got to the front of the line, and the women ringing me up (Dianne) was extremely rude. Rushed me through my order, and I was waiting, I watched her yell at the poor girl who was also ringing because she didn't put something away correctly. The girl looked like she was going to cry. On the plus side, the barista made my Havana cap perfectly. She was very pleasant- the only good aspect of my experience at this place. In general, the employee Dianne was so rude- it almost made me uncomfortable. I would give it a 5 star, if that women wasn't there. read more

I love Peet's coffee, Hands down one of the best brewed coffee around! Pastries are to die for! Now that there is a Peets coffee closer to me (before I had to drive to Castro Valley) I am in heaven. For the most part Peets hires really nice people, and I love every experience. However, my last visit when I got "Chad" as my cashier he really isn't nice. He actually can come off as rude and egotistical. I am not going to let one employee change the quality of a great product and all the other wonderful experiences I have had there with the customer service or ambiance. I just hope that Chad doesn't ruin another persons experience, because an upscale coffee houses main product is customer service. Any Business or marketing professionally will agree with me. read more

I'm calling them out on this. Change your the time that you are open on yelp. Yes even during the Coronavirus nightmare. You're a big enough company and have the resources to have that information put into yelp. I can't stand the fact that it says you're open but you're not. Drove here for no reason. Yes I did call ahead and granted there was no answer, but if you're not open, leave a mention on your answering machine. read more

Came back for my matcha and looks like I had never lost the points!!! The barista gave me a free drink! Love these rewards! read more

Peet's Coffee - Kale & Egg wrap - my fave! - Coffee & Tea Near Me - Hayward, California

Usually for franchise coffee shops, the main thing that I look for is customer service and wait time. The passed few times that I've picked up coffee here, there's virtually no line- but still customers at most tables. Baristas and cashiers are nice and I mostly love that there's a private parking lot, which is easy and convenient for me if I'm in a hurry. For about.. A little over 4$ I can get my drink, which is slightly cheaper than most chain coffee shops. Too bad there aren't more locations! Kudos to Peet's on B Street! Friendly staff and quick baristas! read more

I just want to say thank you! Im a delivery driver and am denied use of bathroom all the time especially as a female. They said yes with no problem and even gave me some ice water for this hot day. They were super sweet cause Starbucks would NEVER!!! Peet's is my new coffee!! read more

This is the worst Peets franchise I have ever been to. Very easy to give it a star: CUSTOMER SERVICE. Egoistic crews, wrong orders you name it. If you are working at Peets as a volunteer, I uderstand your attitude. But you are getting PAID. Smile! You are dealing with customers and that is the best best option you might have as far as your talent goes right? So put your ego at the door and help your owner to create a better business environment! Quit if you dont like your job. read more