If friendly staff were the only selling point, Pearle Vision on Dobson Rd, in Mesa, would rate a higher score; friendly they are. However, we were there for glasses. We wanted our glasses to make our vision better. On that score they earned a 3/5 (we bought five pairs of glasses $1400). My wife loves her glasses (two pair), my son loves his glasses (1 pair), and my two pair were not right. They manufactured the bi-focals in the wrong direction, contrary to my specific directions. The manufacture and time to receipt sucked. They promised 7-14 days to receipt; the first pair of glasses were received after 17 days, the second pair were received after 21 days, and my wife's were almost a full month before she received hers. The wife loves hers, my son loves his, mine were not right. They asked me to try mine for two weeks before I made judgement... i tried, but they were just wrong, made my vision exceedingly confused. I requested to make the problem right. I had to talk straight to the manager. By that I mean, I had to stop her sales pitch talking, look her in the eye, and state exactly what I wanted. She did it. More than two and a half months later, I finally have glasses which correct my vision. A lesson Pearle Vision, Dobson Rd. should learn: Although they are the experts, sometimes the customer is right; listen to the customer. read more

This location has turned into a disaster. Horribly unorganized and staff does not seem to know what they are doing. My wife and I went in on June 4, 2019 for eye exams and glasses. The eye exam was terrific. But ordering glasses was another story. We found what we were looking for and placed them on order that day (June 4th). We both ordered basic prescription sun glasses which cost us $1,100 for my wife and I. We were told they may take 10 days to get them in. After weeks of calling and being told they would check and call us back (with no call backs!), we finally called them again on July 5th and were told that they were about to call us our glasses were in. So for $1,100 it took them over a month to delivery two pairs of basic prescription sun glasses. Our advice is use another location of Pearl Vision or another company completely. read more

Made a last minute appointment and although the store was really busy I was given prompt help and attention. I met with knowledgeable staff offering me expert advise. I will absolutely return for my next exam and replacement glasses! read more

Had 3 eye exams before they got it right. Billed the insurance and myself for frames that I gave back when I gave them my old frames to use. Emailed and called and no response. Called and finally spoke with someone but they are getting a new manager so I have to wait longer to see if they will refund my $65 dollars. They were quick to refund my insurance but not me. The frames are very expensive. Even with insurance I paid over 300$ read more

Totally helped me out with getting me some new contacts after leaving mine in Chicago. Kristy really saved the day and my trip to Phoenix!

Big thanks to the store manager for amazing service. My son traveled from CA for a week long tournament in Mesa. He lost a contact lens right before a tourney playoff game, In between the 1st & 2nd game, my son and wife went to Pearle Vision to buy a replacement. The manager quickly found him a replacement lens, and they were on their way to the game down the street @ the Cub's facility. The store mgr gets credit for my son's RBI single which scored a critical late run during their big rally to tie the game. Kudos!!! read more

Dr nappi is the best won't ever stop going to him .. Every visit gets better with good service .. I was even out of net work but still went with him read more

I had an abrasion on my eye and was seen within an hour of calling in. Dr. Nappi was great and truly cares for his patients. He walked me through everything I needed to do, gave me samples of drops and his cell # if my eye got worse. Great customer service from the doctor and his staff! read more

I go to this Pearle Vision annually to get my prescription renewed, and I usually have a great experience. I went this week and the doctor there was filling in and did a pretty terrible job with "bedside" manner and other communication. I told the ladies at the front desk, which made all the difference. They told my normal doctor, Dr. Nappi, and he immediately reviewed my appointment records from the poor appointment. He had concerns about the way the "guest" doctor changed my prescription, and asked me to come back in when I could. As a health literacy advocate and healthcare marketer, I cannot thank Dr. Nappi and his staff enough for standing up for me and make me feel like a valued patient whose health matters to them. read more

Check the Google reviews. The doctor actually rated his own service as a 5 star. So don't believe any of the good reviews. They are never open! Just close when they feel like it. After they bill your insurance they never care if they see you again. I found this place on my vision insurance website. I went in for glasses and contact lens fitting and prescriptions. I wanted to have my eyes dilated. I could tell right away that they did not want to take the time for the dilation. They said we could do it on my followup for my lens fitting. 2 weeks, later. Of course when I was there they had no time again. I never got it done. I will check to see if they billed my insurance for it anyways. These are the most unprofessional people I have ever seen running a medical office. I had to stop in because the lenses prescribed were horrible and I could not see to work and the lens did not fit one of my eyes. The door and website says they are open until 6:30 pm Mon-Fri. Although every time I called they said they were closing and it wasn't even 5:30. I had a Saturday appt scheduled and got 2 reminders, when I called to confirm the time the day before, I was told the doctor would not be there! I would have to come another time. By then I had been wearing one contact for 3 weeks. The manufacturer website says they are only to be worn 1-2 weeks. I called and was told they were fine for up to 30 days. Obviously I have no trust in these people, so I called 2 different eye docs and was told they are 2 week contacts period. Finally I was able to pick up my prescription and sure enough he even printed 1 month contacts on the prescription. I could not believe they thought I would actually buy my contacts through them! When I told them I would find someplace else, they were so rude. I really did like a pair of glasses I saw but was made to feel I was wasting their time and holding them up from closing, so forget it. I will find some elsewhere. They obviously wanted to bill my insurance for my exam, and that is all they cared about. This was the worst experience I have ever had at an eye doc. read more

Awful customer service at this Pearle Vision. When I bought my glasses, I was told that my glasses would be ready in 7-10 days, and it is day 14 now. I called to find out how long it'll be, and she said it'll be ready by the end of the week if ups ships it. No set date or guarantee. I would not recommend this Pearle Vision to anyone. Customer service is horrible. read more

I hadn't had my peepers checked in a while and was in need of new glasses and contacts. I went through my insurance to find local places I could go. Everyone was super nice and helpful. It was a little slow. I made an appointment, but still found myself waiting to see the doctor. The doctor was thorough and helpful, he made sure I fully understood my eyes and how they are changing over time. After I saw him I took a few minutes to choose frames. The selection was not that great, but I found a couple options and finally a pair that worked for me. The biggest issue I had was checking out. The computer rebooted midway so I sat there longer than I should have. When I got home I reviewed my itemized bill. There was an warranty charge for the glasses I wasn't told was going to be on there and a copay that was much higher than I was told it would be. Fortunately they reviewed the bill and refunded the money with no hassle. I would definitely come back here, I will just be sure to check my bill before I leave. The turn around time was top notch though! I ordered my frames Monday at lunch and had them on my face Wednesday after work. read more

Some of the best Service out there! Everyone is super friendly and very attentive. The Doctor is very great at expaining what he doing and why... I recommend it to everyone. I especially liked how comfortable my daughter felt. read more

This was a bad experience, the only reason I can here was because I had a 30% off coupon, the lady who checked my eyes was amazing but everything else wasn't. I checked my bank account and saw they taken out 2 different transactions, one was for 209$ and the other for 50$ I called and asked why and they said it was a 50$ exam fee which I thought was already included in my total price. I didn't even get a new pair of glasses I just ordered the lenses for the glasses I already have, and they peer pressured me into doing the "deluxe package" which included a pair of prescription sunglasses for free, I still ended up paying for them and i told the lady I didn't want transitions on my lenses and to cancel the sunglasses but she told me to try out the transition it would look good , that was a extra 75$. So, when I called asking if she can cancel them she said no, now I have to pay an extra $208 for just a pair of lenses which doesn't even make sense. They didn't even get my insurance and I asked them if they needed it and said no they already had it. Worst place ever! read more