Always great service from everyone there. We had tried a few other places in the area and were…read morelucky to find them. We've been using them for well over 10 years or better.

Dr. Karen Johnson is a competent and caring Optometrist as I saw her for a visit two years ago. On…read moremy second visit today, I didn't make it past the front desk. As I was checking in, an unfriendly front office staff member asked whether I wanted the $39 retinal scan with my eye exam. I did want the scan, but my insurance copay was supposed to be $20, or at least that's what it said in my paperwork. She didn't offer any explanation, didn't offer to call my insurance, or even check with the doctor. She coldly stared at me and waited for my response. I decided I would find another doctor. There was no recovery attempt at all. I see in the Yelp reviews that I am not the only one who feels they weren't treated with respect by the front office staff. I want to update my review. Although I wasn't treated with respect, the information that Eye Concepts received from my insurance company did specify that I could be charged $39. This is in contrast to what my employer states ($20 copay). It wasn't Eye Concepts fault, rather an issue I need to take up with my employer.

I hate wearing glasses. Truly. I just get them oily and have never had a comfortable pair. They…read morealways slip down my nose. So I primarily wear contacts. But, I truly needed a functional backup pair and started hunting around. I knew I'd be paying more for this pair since I've graduated now to progressive lenses. I didn't want to go back to Walmart or Costco or Target, because those glasses still cost a pretty penny and have never been a great fit. The last pair I got from Walmart a couple of years ago, no change in prescription, makes me woozy. Eyemagination had such great reviews here, I decided to check it out. And the instant I walked through the door, I was filled with confidence that this was the place. I was welcomed by Maureen and Stephen right away. After introductions and a nice chat, Eyemagination started to feel like an old-fashioned salon or barbershop, where you've been coming for years and it feels like family. I didn't realize what goes into a proper glasses fitting because, I guess I've never had one! You get your face measured. You get your dominant eye checked, spacing, all angles and nose bridge noted. They have gadgets. It's the closest thing you'll find to choosing the right wand from Ollivanders. I'm pretty sure my glasses chose me. The technicians are part artist, part clinician, part engineer and part designer. I was helped by Maureen, the lovely, twinkly-eyed, warm shop owner. Stephen also joined in, and was sharp, attentive, caring and impressive. The two make an excellent team and they found me a frame I would actually enjoy wearing. When I returned a week or so later to pick up the glasses and get a final fitting, both Maureen and another lovely lady whose name I am forgetting helped adjust things perfectly. Maureen really wants the glasses to fit and feel comfortable and watches you like a hawk to make sure you are truly happy with your selection. My prescription was challenging but she nailed it. My mom's sunglasses look fantastic and I'm sure her regular glasses will too when they're ready. The frame selection was super, even for the lower-priced options. Skip the zoo at Costco, Walmart or Target and swing over to this local business that has been knocking it out of the park for several decades. They are so warm and welcoming, you'll walk away wishing you needed a pair every year just to visit for the company and lovely conversation. Thank you fellow Yelpers! #ShopLocal There's plenty of room for power chairs / wheelchairs.

They were great with my toddler when needing to try on glasses for the first time. Very clear on…read morethe plan, working with my child to see what will fit the best and very knowledgeable about how to fit and work with children who need glasses. This whole process was new for us so it was great to have someone easy to work with, ask questions and make sure we find the right fit.

Every single person I interacted with from the receptionist to the nurse to the Dr. was super…read morefriendly, very knowledgeable and genuinely cared about my well being. Great place for all optical needs. So helpful.

Sat on my glasses which bent one arm & broke the other, plus popped out one of the lenses. Thought…read moreI was going to have to buy a new pair. Went to Elite Optical, without an appointment, hoping for a miracle. Brent helped me & fixed me up. She was able to repair my glasses saving me the expense of a new pair. She was really busy, but took the time to help. Her kindness & patience is so appreciated. Thank you Brent & Elite Optical.

Overall a very positive experience. Hunter took the time to discuss my eyeglass needs and…read moreoptions. Totally great service with Hunter. Thank you.

I went in today and the customer service was spectacular, especially how this lady Debbie helped me…read moreout with everything today. I was having difficulties trying to figure out which glasses looked best on myself and where different styles were etc.. Overall, I had a wonderful experience here and would totally recommend to family and friends! :)

My husband and I went for our annual eye exams at this location…read more All of the staff was kind, courteous and professional. Our exams are always thorough and done well. The girls at the glasses desks are very helpful, especially Jess, who took great care of us today! We will pass along our great experience to our friends

Posting this on Yelp so it cant get deleted or burried on Google. I TOLD THE GIRL ON THE PHONE THAT…read moreMY MOMS MAIN COMPLAINT WAS FLOATERS AND WANTING TO GET THOSE CHECKED. YET YALL SCHEDULED HER FOR WHATEVER YOU WANTED. ALSO, Just got the insurance EOB in the mail. Yall charged them for Eye AND MEDICAL EXAM. Yet we couldnt discuss the floaters or some of the other findings? Yeah right!!!! Seems like the doctor was just in a rush/bad mood. You should talk to Dr Pilcher about her bedside manner. Im not the only one who's complaining in these reviews about her rudeness and wanting to rush. If she doesnt like her job she should find a new one. If she is in such a rush she shouldve taken the day off. Knocked off another star. NEVER coming back. Im gonna make sure people know to steer clear of this place. Rude Dr and dishonest billing. Dr Pilcher is kind of rude not going to lie. First when she came in, she said Its Chaos out there. Didnt introduce herself. Not very personable. Seemed like she was in a major rush. Kept saying come on really loud when my elderly mom was trying to read the eye chart. When my mom would say she couldnt read it, her response was yes you can When I asked about the floaters in her eye (which was the main reason we came) She said thats medical you need to schedule a medical appointment to talk about that. I asked her some questions about the pictures of her eye which she did answer thoroughly. Then she rushed out of the room and told us to check out out front. Dont know if the doctor was having a bad day or what. Im not really sure if Im going to come back, she was pretty rude. Needs to be talked to about bedside manner. Sorry we were such a bother.

Walk in the door and the person at the front immediately acknowledges you as you walk- the folks on…read morethe left in the glasses area, if not busy with others will say hello. All the staff are attentive and they listen. I have a tendency to pick big frames and tint - sometimes, I take my time. I never feel rushed. Both Doctors are great The office and exam areas are clean and are kept sterile to ensure our safety. No hidden fees. I recommend for the whole family

Truly the best of the best! Great selection of frames and sunglasses. The staff are all amazing…read more They truly care about their patients.. thank you!

They messed up my appointment time and wouldn't honor the original time. Time to find a new eye…read moredoctor.

Glasses are such a huge part of my personality, so I would like to extend my apologies for being an…read moreAries when I had made it to my appointment, lol. I was two years over due and lucky me - my vision improved (a little bit) but that means I could get new glasses! The staff was AMAZING. They were all amazingly friendly, fun, and do not waste your time. I absolutely adore Dr. Wyman, her personality is always warm and welcoming and she really makes you feel like she remembers you! When I had to choose my new friends, the associate was very helpful. I let them know I am looking for FUN FUNKY and COLORFUL. AND BOY, did they have some very cool frames. Great service, and I highly recommend!

I've seen Dr Trinh three times (including post-op/follow ups) over the past month and every single…read morevisit has been the same: she listens carefully, actually takes the time to understand what you're describing and explains everything in detail. Everything is thorough, never rushed. Her team deserves a mention too, they do a brilliant job and are happy to walk you through any questions you have. If something's going on with your eyes and you don't know where to start, she's the person to see. Grateful to have found her.

So I brought some really fancy eyeglasses in to the location on Bell Road since I was told they…read morecould turn them into readers for me. Gentlemen, I spoke to said it would be $65 for a standard eye exam for readers. This location doesn't want to honor their pricing. They tried to charge me $240 for an eye exam. I explained to the girl behind the counter that I'm spending $2000 with you to make some fancy eyeglasses into readers. I personally would give away a free eye exam to get a customer to spend $2000. I guess this company would rather turn away customers entirely.

Another successful and painless annual checkup in the book! Thank you Karla (or with a C) for…read moretaking care of me with the pre-check and ordering the contacts. Dr. Watkins is very patient as always when I couldn't decide if 5 or 6 is better. Thank you again! Until next time!

Neighborhood hidden gem that I wished we learned about years ago. The office staff is friendly. Dr…read more Blaine is great and provides answers that "make sense". They run pretty efficiently (from our family visits) and for my annual eye exam, I was done in about 30 mins. Dilation can still be done but with my busy schedule, I opt for the Optomap imaging and pay a bit more (~$25) as getting dilated & dealing with it all day is no longer doable. We needed to get some prescription sports sunglasses for the runner in the family. They carried a few of the Prescription Oakley of interest so it was good to go in and physically try them on (unlike online). To be clear, they were not cheap, but we reviewed all the options (tint color, reflection, etc...) and I have to admit, they look pretty sweet!!