My family an I have been using Riviera Opticare for about 4 years now. The staff is always very friendly. They have a wide variety of frames to pick from and are always helpful if adjustments are needed. read more

What a great office. Super friendly and helpful staff. If you aren't going to Riviera Opticare you are not seeing a clear path to great eye care. Keep up the good work. Thanks much read more

These people are so professional, delightful, and on top of everything with the very latest in machines and testing from a variety of sources. I have been going here for years. Then surprise. They caught an eye problem. A red flag. That problem was tested and retested in different ways. With the latest newly created machines I have never seen. At home, I had started a topical skin medication, which I discontinued. That medication had affected my eye pressure. So they caught a concern that could have cost my eyesight. I have a follow-up soon to recheck. If you want thorough diagnoses with the latest of everything, and creative persistence, the Riviera group is it. read more

Been going there for a decade. They do a very nice job. Helpful, professional, great selection of eyewear.

Our family of 3 has been going here for years, just discovered Riviera charges $60 retinal imaging and LENSCRAFTER only $15. Would have been nice to know all these years Riviera was choosing to charge higher fees than other eye Providers, we surely would have left years ago, and saved $$. They/Riviera represented to us that since we could NOT do the dialtion eye, that the fee was $60 ,as insurance didnt cover it, NOT ever disclosed the real reason was that Riviera was choosing to charge us the $60 high fee. NO transparentcy with this office Scottsdale/riviera, We have our family now at Lenscrafters Scottsdale Quarter DNA $15 retinal imaging. saves us $45 for each of us. Lencrafters also on the same Rayban frame/lens we had picked at Riviera(told us our cost would be $52 Plus 19for lens) Lenscrafter was $0, we only paid $15 for the frame with Lens. read more

I've been coming to Riviera for years. I started in Scottsdale and was so happy to discover they had an east valley location. And though this location is quite a drive from my south Chandler home, I continue to make the trek because I won't trust my eyes to anyone else. When reading others reviews, please remember that everyone has a bad day from time to time. But 90% of the time, I've been met with very friendly and pleasant staff here. read more

They were super friendly, knew what they were doing and took special care of me. I loved my visit would definitely go again.

I have been coming here for eye exams and new glasses once a year for over 15 years. All of the doctors are excellent. They do a thorough eye exam and explain my eye health in an easy to understand manner. The optical staff always works with me to find the best frame for me at the best price. And the eye wear selection is amazing. They have stylish affordable brands as well as gorgeous designer eye wear. They take my VSP insurance and are conveniently located. Always friendly and helpful. I am a patient for life! read more

Riviera Opticare - Optometrists Near Me - Mesa, Arizona

I have been going to Riviera Optical for years. Their staff is professional, conscience of your time, helpful and have a great selection of frames. Very trendy read more

Wow! I've been a patient of this practice for a few years and have not had any significant service issues until today. I called to simply move up an already scheduled (who knew they book in advance from your last visit an entire year ago) August appointment to a date in June. Why did I do this? Sharon is rude, disrespectful and condescending! I'm just simply not in the practice of engaging in arduous and cantankerous back and forth with front line folks and I'm certain that I don't want to begin this type debate with folks I elect to do business with. Please cancel my appointment. I'll visit your neighbor Dr. Benjamin Yanofsky and please try and be BETTER! I'll never forget my first job years ago - where I was reminded each pay day with a message on an envelope containing my pay stub that simply read "a satisfied customer made this check possible"... Best read more

The expression "All good things come to an end" seems to apply to Dr Reckell and Riviera Opticare. After a number of years of good service, this business appears to be nearing the end of its lifecycle as many businesses do. I don't think that Dr Reckell has much to do with this business anymore...at least that's what my more recent experiences would lead one to believe. On November 29 of 2022 I presented myself for my annual eye exam for an appointment with Dr Reckell which had been made a year previous at my last appointment. To my dismay, I was advised that they did not have an appointment for me in their system and that Dr Reckell was not even there! I showed the receptionist my email confirmation from Riviera that had been sent to me a month earlier (10/30/2022) which only served to confuse her more. After flipping through some screens on her computer she was still not able to offer any solutions as I stood there in front of her. After a period silence, it became awkward and it was clear this person was honestly so poorly trained that she had no way to help me. Not wanting to further embarrass this young lady, and understanding that things can happen I asked for another appointment at the earliest opportunity but was advised by her that there were no more appointments available in the calendar year (mind you there was more than a full month left in the calendar year). I then asked to be placed on a waiting list for any cancelations that might arise and importantly (to me anyway) I asked that Dr Reckell please call me to discuss this matter. Well neither events happened...I never received a call back regarding any cancellations or openings, nor did Dr Reckell bother to call me back to discuss, so if she is still involved in this business, unfortunately she will have to read this here instead of an offline conversation. Because of my insurance running out for 2022 I went to Swagel-Wooten and had my examination there so I could get my new glasses. I'm really glad I did! It seems my left eye was a full diopter better than Riviera's prescription was the previous year and with my new glasses I can see so much better. Unless you believe my eyes got better over the last year (I am 68 years old) I guess the prescription from Riviera was not as good as it should have been. My wife mentioned my situation when at Riviera for a cataract surgery follow up and instead of taking responsibility for this the office initially tried to blame me for not confirming, (which I had, and had even shown the receptionist when in the office). To me, that's pretty poor business, to blame the customer! Then they admitted to her that they had a lot of new people who were still learning their job...which leads me to think that Dr Reckell is either out of the practice or trying to get out of it. Having owned and operated business I always appreciated customers telling me why I lost their business and more importantly lost their referrals. I don't know if Dr. Reckell cares any more as she did not care enough to return a call to me, but at least Riviera now knows why they lost this customers business and future referrals. read more

My wife and I visited this firm at the recommendation of EyeBob, where we purchased our frames. We met Addison Slade, an Optician, and worked with him to adjust our frames. We were exceptionally impressed with his and the staffs' welcoming attitude. Moreover, Addison displays a significant customer-centric that demonstrates the positive business value proposition for using this Optician enterprise. We will continue to use this firm for all of our glasses and frames. read more

Good selection of frames, but the staff I worked with was rude and had an elitist attitude. He seemed very annoyed the entire time, but I didn't care and took my sweet time picking out frames. I asked a lot of questions, and he did not like that at all. When it was time to place the order, after I carefully recited the options I wanted, he printed out the invoice and sent me on my way. After I looked at it outside in my ride, I saw that he wrote it WRONG. If I didn't catch it, I'm sure they would not have taken responsibility for it. I won't go back here again unless I really need a pair of frames they have. read more

This office was wonderful. Dr. Reckell was so amazing. She was really helpful and knowledgeable. I found them through VSP. I had an issue with my gps and they still saw me even though I was late. read more

I would not recommend this location . Some of the staff are very rude and unprofessional . I had a very bad experience I was not able to put in a complaint about my experience I was simply told there was no managers available . Very disappointed in this location and the treatment that I received . read more

Dr here has gone above and beyond. I had an irritation in my eye and saw several specialists before coming here but got an answer and solution right away. Workers are always professional and helpful and go out of their way to fix any problems. Updating review as I have had some issues. After several examinations and simple theories, another doctor was able to diagnose it. After so many years here, I'd still come for routine exams/lease fitting. read more

Came back for my yearly exam and still an excellent experience. They contacted me 4 ways (text to confirm, snail mail, email and I think they even called me) to make sure I'm still coming to my appointment. Just like any business time is money. So make sure you confirm! Dr. Tracy is still super awesome and she is a hoot! I actually can wait to come back next year! :P read more

I do not recommend this location to anybody to the customer service, secretary, to the techs to the provider are very slow and inconsiderate for your time. I had to come here to this awful disgusting location three times to get my daughters vision prescription correct. I arrived at 1:59 PM on a Saturday they close at 2 PM I told him I was coming to get my contacts and the lady walks out I said it's not even 2 PM she said well we close at 2 PM the building is armed I can't open the door then the other employee walks out of the building I asked him politely can you please give me my contacts I drove 30 minutes when I called you.... Very inconsiderate for my time to come here to get what I needed and refused to go in the building to get what I came here for. They don't even have a nice brand of glasses at this location it takes almost a week to get Contacts, the turnaround time is awful here. I would not recommend this location to anyone go somewhere else . no style for glasses either. read more

This is the only place I will go in Scottsdale for eye exams and glasses. Absolutely every member of the staff with whom I have come into contact is amazing. These people are good! As good as the quality of their services, the quality of their caring and how they are there to help you is even better. My previous frames broke 10 days before I was scheduled to leave the country. Even though their standard delivery time is 10-14 BUSINESS days, they were able to get my new glasses (including new lenses) in nine, well in time for me to adjust to the new prescription before leaving town. Quality, caring service is the hallmark of this business. read more

Still to be determined, was quoted price on wrong script. Wrong script sent in , representative error . Now was quoted double the price for single pair of glasses . Bait and switch? To be continued read more

I love Riviera Opticare! Been going there for a few decades and wouldn't consider going anywhere else. Dr Reckell has walked me through many eye issues, I trust her completely. Staff is fantastic. Great selection of frames too! read more

I have been a patient for 5 years and always had excellent service until this week when their true colors showed. I told the doctor, Amy Keding, that I was only in for glasses. They had been chewed by my in-law's dog and I needed to replace them. I told her I wasn't going to be purchasing contacts and she preformed my eye exam and even gave me a trial pair of contacts, which I thought was nice, since my glasses were destroyed. I ordered glasses, paid my bill quickly, and headed home. When arriving home my husband wondered why my bill had been so high. We looked through 11 line items charged only to find a charge for contacts that was 2/3 of the bill. I called the office to see why I had been charged and they told me it was for my contacts. I let them know I didn't order or want contacts and they said "Sorry, the exam was already preformed and paid for." I requested a refund. Last year I had both exams done but only wanted glasses and specifically told them I didn't want contacts. I again asked for a refund based on that information and was placed on hold so the receptionist could speak with the doctor. She came back and said the doctor refused a refund. My mom then talked to the office to see if they would reconsider since our entire family has been going there for 5 years and there was obviously a misunderstanding. At that point the receptionist said "If you want to give us the trial pair of contacts back and the prescription you can get a refund." We told he we would drive right down to bring them to them and then she asked us to hold. She returned to the phone and said "I misspoke. The doctor is not willing to give you a refund under any terms." I then told her to cancel my husband's upcoming appointment. She did and told me to "Have a nice day" to which I replied "you too." You'd think that would be enough to leave a one star review but the office decided to really show their true colors today with a text message that read "Makayla...., Due to the circumstances we went ahead and cancelled the glasses and issued a refund of $40.20 to the original payment card. You were provided copies of your prescriptions to be able to purchase glasses some where that you feel more comfortable. If you need them emailed, let us know. Riviera Opticare." I didn't get a refund for the contact exam I didn't want and was charged for but they cancelled the glasses I desperately needed. I would keep this in mind if you are looking for a place that is honest and has integrity and not one that's just trying to rip you off and charge your insurance. I will be reporting this to the better business bureau. read more

I have worn contacts for 50 years. Today I was fitted with a new pair after a 20 month hiatus from wearing them. Dr. Reckell was spot on ....they were comfortable and 100% settled in within 20 minutes. Superior office and staff!!! read more

Always impressed with the efficiency and service at Riviera Opticare. My kids have also been going here since they were pre-teens and still look forward to their appointments. Ashley is amazing at listening to what you want and helping you find frames. Riviera has a great team and can take care of all your eye care needs. read more

this place is the worst horrible customer services can't even order frames correctly if you need glasses or anything with insurance go anywhere but them filling a formal complaint read more

Have been coming here for years and always have a great experience. Everyone is always helpful and friendly and the experience is smooth and seamless from start to finish. I will never go anywhere else for my eyecare needs. read more

My family has been going to Riviera Opticare for many years. All the Doctors are very caring and take the time to explain. Lately what really impressed us was Ashley, she went out of her way to make sure we were taken care of to the point of ordering my 3mo replacement lenses without having to be reminded. She always goes out of her way to be helpful and is very honest. Wish there were more people like her! read more

Excellent staff. Easy to make a appointment even though I was a first time patient. Awesome customer care and service. Received a complete eye exam and everything was explained to me as they went along . Ordered a pair of glasses from them on a Monday and they were in on Wednesday afternoon. I highly recommend them. read more

I started going to Riviera Opticare a few years ago. Dr. Reckell is amazing. Super informative and really cares about you and making sure you walk out with the right prescription. They stay up to date with the latest technology. I no longer gets my eyes dilated but pay a bit more to get computer imaging taken. The in depth additional information is invaluable. Dr Reckell thinks outside the box and gave me a great solution that allows me to wear contacts without bifocals, not only a cost saver but better vision! I spend a lot of time on computers Dr Reckell keeps fine tuning until she finds the optimum prescription. And she has done this at every appointment. I never experienced that level of service before. I also can not say enough good things about all the staff. super friendly and professional. They go out of their way to make you comfortable and help you feel at ease. Go see them if you want better vision, answers to your questions and great service. read more

I have been going here for eye exams, contact lenses, and glasses for the last 19 years. I have always been treated well by the staff. They are professional and caring. I stop by to glasses adjusted and it is always a great experience. I highly recommend Riviera Opticare! read more

My family had been patients of Riviera opticare for years. My son was seen by Dr Jung in November and received a new prescription for lenses. We went to the office on March 14th with the intent to purchase new frames and we were completely ignored by the opticians. There were two opticians sitting at tables with no patients and no one offered to assist us. After being ignored for several minutes, we finally left and went elsewhere and purchased 2 pairs of glasses. I called to let the office manager know what had happened. The receptionist took down my name and number and nobody has called me back. read more

Dr Jung and the staff were terrific. I felt very comfortable and would recommend them to anyone!!

We've gone to Riviera Optical since moving to Mesa from Phoenix in the early 1980s. Through the years, we have received excellent care from all of the doctors at Riviera's Mesa office. The quality of the exams have been extremely thorough and the selection of glasses is great. All personnel working at Riviera in Mesa are professional and do a great job. Definitely 5 stars for Riviera! read more

I have been a patient of Dr. Reckell for over 11 years at her Mesa office. I have always received stellar care and service from her and her staff. My eye conditions require special care and no matter how busy the office or doctor may be, I am never disappointed. While the office can be busy at times, it only gives me confidence that this Doctor and her medical office is in high demand. The selection and service is always top notch. The Opticians there; Mandy, Michelle and Alexis, among others, are always willing and able to go the extra mile for me and my family. Thank you! read more

Amazing service, excellent care, and a team of people who love their jobs. Highly recommend.

Office management is not their strong suit. Be prepared for long wait times and for the Mesa office not to answer their phone. When they are "busy" they will route calls to voicemail so they aren't bothered by patients. Dr. Tracy is great and is the only reason I still go there. However, if the office doesn't shape up I may have to find somewhere else to go. read more

My family has used Riviera Opticare for several years, and have been generally pleased. However, the past two times I have gotten new glasses, they have ordered the wrong prescription in the primary lenses. This last time, I had hoped to have them for a vacation trip, but that didn't work out... Now, almost 3 weeks after that, I still don't have my new glasses, and I'm not pleased at all.... the receptionist didn't seem to really care... I'm seriously considering finding a new vision care provider. read more

My entire family has been going to this office for several years. I have been in the medical field for 17 years . I went to the office for the appointment we made for our children and low and behold they cancelled it. I have NEVER missed an appointment ever and I am shocked because we didn't respond to their courtesy call they cancelled the appointment. This is poor customer service. I am on VSP so possibly they would lose money per their capitated contract.... Who knows all I have to say is that we are no longer patients ! read more

I have been a client at Riviera Opticare since 2008. As a patient of Dr. Breshears (now retired) and Dr. Tracy, I have found them knowledgable, caring, and willing to listen to a patient's concerns. This ensures excellent vision care. Mandy Counseller, optician, has assisted me in selecting glasses that are stylish and fit my face. Her advice and accurate measurements for the progressive lens have enabled me to wear the new glasses immediately without having to "get used to them" that I was previously told to do at other offices. I was referred to this business by a friend. Now, I refer family, friends, and neighbors. Thank you Riviera Opticare for your exceptional service. read more

Not a good sign when they take off all the complaints and leave in the "good comments". Definitely a place I would not go again, nor will my co-workers. read more