Panera has quick and friendly service. Easy to use app. Even though the service is awesome, the products are fair. Now lets talk about the coffee that is highly hyped. Coffee here is not my best favorite. It's not always as fresh as you expect. Also Panera has a secret menu. It's so secret that even the cashiers sometimes don't know about it. How it works: You have to look online at the Panera Website to find a list of delicious breakfast bowls, salads and other goodies that are clearly labeled with all the best ingredients. Once you pick what you want, you MUST tell the cashier that you're ordering from the Secret Menu. After a few questions and suggestions, you'll get your order - which will taste that much more delicious! Happy Hunting! read more

Panera Bread - Avocado, Egg White & Spinach - Sandwiches Near Me - Studio City, California

I just want to acknowledge Fareed for his amazing customer service! He went above and beyond to help me with ordering my family's meal. He was very knowledgeable and kind. Fareed made our experience at this Panera Bread restaurant extra special. Thank you again Fareed for being wonderful! Please reward him for his hard work. Thanks! read more

I have not been to a Panera since right before Covid so I was totally shocked by their ridiculous prices. Even for today's times, these prices are really high. Plus, the pastry I ordered was tough and tasted old. However, the guy working there , was very nice and helpful. He gets the three stars. Won't be back because of the high prices and food. read more

It's irritating when a delivery food place gets your order wrong. Once is understandable. Twice is annoying. But at least 50% of the times is ridiculous and shows they have NO quality control. Tonight, my son placed an order on the Panera app. Half an hour later, I tried to track the order but there was no order and it took me to the payment screen. So I paid. 10 minutes later I get the delivery. 35 minutes later I get the second order. Oh well, I say, now we have lunch tomorrow. The only thing I wanted was the cinnamon roll (my son took the one from the first delivery). Guess what? THEY FORGOT IT!!! Two identical orders, one is correct and one is not. Not an acceptable error rate. It's not Panera, per se. their food is decent. It's THIS Panera. It needs new management. I'm never ordering from this location again. read more

If it was the girl at the register id give 5 stars. She was so kind and helpful. And to an elderly customer she went above and beyond Now I did my order on the kiosk. 3 soups. Chicken rice, tomatoes and French onion. It took a long time but I was patient. The girl at that counter making the foods was super rude. She would put bags up and not call names. Someone ahead of me asked and she snapped at him. I waited. Got home. And the cheese and croutons for the soup were not there. I'm sick. So going back is not possible. But the cheese is half of what makes this soup. read more

Delivery via app. Ordered a bowl of soup. Got a cup. Ordered a a baguette got nothing. Paid over $15 for a cup of mediocre soup. Called the store right away They do not care. Took me a while to reorder and give them a shot today. Last time my salad was hot and brown , soup was cold. Called Panera then too- did not care or offer a thing to make it right. Done. Too many options around to support a crappy business. Ugh. read more

Graat store. Everyone here is super kind. Jack the counter dude is kool. And Antonio cleans the restaurant like no other.

This location is a hit or miss... my #1 pet peeve though is that the chicken noodle soup is nothing but broth. I never have a decent amount of noodles, chicken, veggies, it's always just sooo much broth. read more

Ive got to admit,to me most chains food taste institutional,factory an imitation of a real restaurant BUT not this one.The food always tasrs fresh,homemade like,tasty and enjoyable. I love their soups and grilled cheese..not quite a destination..but a place I do intend toreturn to over and over while near a store read more

UNACCEPTABLE! Ordered the white cheddar steak sandwich and this is what I got ($15). Very little meat, and just basically thrown together. On the bright side, my girlfriends turkey sandwich was good and actually had meat (I had to eat it because she's pregnant and I said no onion, and of course she must have thought I said extre? ) highly disappointed, and now I'm making her a grilled cheese after spending $30 on two very mediocre (being nice) sandwiches. read more

Panera Bread - White Cheddar steak sandwich - Sandwiches Near Me - Studio City, California

Found the manager to be really rude and kind of trashy and the staff low energy, which makes sense given the behavior of their leadership. Restaurant could have also been cleaner. read more

I've debated leaving a bad review of this Panera location for a long time, but have never cared enough. Until now, when the cashier just asked me to "please leave them a good Yelp review". HA!!!! I adore Panera, and when I moved close by to one, I was super excited. But every time I come here I'm disappointed. It's ALWAYS filthy, they ALWAYS get the order wrong, they're ALWAYS understaffed (or at least it seems that way) and they're food is ALWAYS unappealing when it gets to your table. I truly believe they recently installed the restaurant pager system JUST to save you a trip back to the counter to tell them they messed up your order. With Panera being a franchise, it's always a toss up what quality you're going to get between management. I was hoping with the other location closing down, this one would step up its game. Apparently not. I hope they get their act together. It's so convenient with it being right around the corner. But I'm always hard pressed to come back because they might not even have what I like ordering, which is the bread bowl. Half they time they're "sold out"!!! Not "we have more in the oven", or "I'm sorry, we never make enough we should remedy that." It's all so so so frustrating. read more

Panera Bread - It tasted as gross as it looks - Sandwiches Near Me - Studio City, California

Love coming here great service and yummy food and ambiance really close to my house and great customer service from Cheyenne ! read more

Been here more times than I can count! Park in the back parking lot and make sure to have your rewards card in hand for any special offers! My usual go-tos come around dinner time and get a sandwich or a "Pick 2" half sandwich and half soup (but you can substitute a salad instead). I love the chicken Napa Almond sandwich which comes with a side choice of bread, apple or chips. A pickle is always included. The Turkey is amazing too, in fact, all the sandwiches are. Calories are listed in case you're counting! The French onion as well as the chicken noodle soups are worth the pick two option -- just get a little bit of everything to go, or pick a table in-house, which will be brought to you. Additionally recommended is the chai tea latte which is far superior to Starbucks. I haven't had any of the other coffee drinks, but I love it. I can't really call Panera a breakfast place, it's really more for lunch or a lite dinner. If you're into bakery items, there is a generous selection, as well. read more

This Panera is super RUDE and aggressive. I am part of the SIP club for a long time now. I go to many of the different Paneras all over town. They are very friendly and usually if you've already checked in on your phone, they just wave at you and say Hi. This Panera for some reason attacks you and repeatedly ask you and has you come back over to the cash register after you just checked in to pick up my cup, hand me my cup and saw my name on the ticket and they have a real serious issue. Sometimes I use my own cup so that we don't have a bunch of plastic cups at the bottom of the ocean and so that it stays hotter or colder, which shouldn't be a problem. They should be happy about that. They're saving money on cups and then every other location, they are fine with it . Several people in there do this that are very aggressive. It makes it unpleasant to even go in there. They need to get a grip on their customer service.Sip Club is for them. You want us to do Club so that we get in there they need to get on the ball and stop being so rude. I think one of the most aggressive people is the manager. read more

Listen up, sometimes you just need comfort. What's more comforting than a bowl of soup and a hunk of bread? If you said a bowl of soup INSIDE of bread, then you're in luck. Panera has BOTH. I highly recommend their 10 Vegetable Soup as a great vegan option--a lot of their bread and salads are vegan too. I just looove soup. Like, seriously, how much soup have I reviewed? Yikes. Anyway, HIGHLY RECOMMEND this one. This location seemed a LITTLE bit...overwhelmed by the amount of online orders. It got busy in there fast which is bad when you're trying to grab your stuff and go because...pandemic. Ya know? They did have a person who was handing out the orders which was great though. No random people touching all the bags. read more

Panera Bread - 10 Vegetable Soup--a great vegan option! - Sandwiches Near Me - Studio City, California

Food was ok. Service wasn't bad. Price for what you get is outrageous. Never been here in the past, most likely won't go back. read more

It's kind of weird to me when people in Los Angeles complain about the prices of the food. You genuinely could have looked at the menu prices prior to ordering and prior to writing snarky reviews. I had a gift card and I stopped in to redeem it, and I was greeted by the best customer service I've had in a while. Sergio is a top tier manager. He greeted each staff member while I dined by name and asked them how they were. The workers all had a smile on their face and he even knew a few of the guests name. From someone in hospitality to another, I know how draining this work can be and he is 10/10 a top tier employee. The ambiance is normal to any other Panera I've been to. It was not dirty at all, compared to what these reviews are saying. I got the Mexican corn soup, should have went with my broccoli and cheddar, but it's still tasty! It also came out piping hot. Once again, Sergio was awesome and Tindra came into work chipper and happy! read more

Panera Bread - Sandwiches Near Me - Studio City, California

They forgot 2 things on my order. Offered me to drive back to pick them up because they can't refund me. Spoke to Matan the manager - who barely had a pulse talking on the phone- not helpful. avoid this location at all costs. read more

Placed an order for 2 bagel packs last night. Received a confirmation this morning the order was ready so I headed over to pick up my order. It was not on the shelf and I had to ask for it. When I arrived to my morning meeting it was discovered that my packs had no cream cheese in either box. That is 4 cream cheese tubs that I paid for and did not receive. Unbelievable!!!!! They had one job! I called Panera and the gentleman I spoke to had no clue how to place the call on hold and I could hear his conversation with another employee. Very unprofessional! The general manager picked up and she is probably the worst GM I have ever spoken too. No apology or accountability for her team's mistake. She then told me I had to give her my credit card info over the phone to give me a refund. Umm no! LA has too much credit card fraud and because your team can't follow simple instructions, how do I know my credit card info will be disposed of properly or worst stolen by staff. I will now have to spend extra time traveling back to this location to get a refund. I will also be filing a complaint with the BBB. It's absurd I can't get a refund online when I paid for my order on line. When you have a GM that has no clue how to do service recovery, it speaks volumes to the leadership at this Panera. I strongly suggest you stay far away from this Panera. They don't deserve to be in business. read more

This is the kind of place you stand online and wait for them to help the other person. They give you a buzzer to pick up your food. If you need the restroom then go wait for them to finish helping the other guy. Only one person at the register but I saw others People. Just not any the counter. People Seem happy to be here. Several on computers etc. Parking in the rear. There is parking for several business' you could get lucky and close. Not my preference in restaurant. Good news is they stayed in business and that's an accomplishment. If you like the food there seems to be many of then thru California. read more

I stopped in for a quick bite here, as it's the only Panera close to my area, and I was so happy with the food and service! It was Memorial Day and they were very busy, yet the staff was fantastic and kept things moving with great service. Will be coming back soon! read more

Excellent choice of fresh sandwiches at great prices. The variety is perfect for stopping in (especially at non-peak hours). The value duets are perfect for the weather and their unlimited sip program is great for our commute. Thanks Panera! read more

The food was good but the prices were pretty high. Although I had to get up a few times to ask for things that were originally forgotten in my order sitting down and having a nice meal was very pleasant. read more

Average quality, very high prices. Their patio smells like sewer gas. They ignore the problem. Go to Porto's instead.

Lots of parking available in the back! They did not have flatbread in stock unfortunately. Ordered the two item combination and ordered the bbq flatbread (on sourdough instead), the fuji apple salad and the blood orange lemonade. The sandwich was a bit smaller than usual since it was not on the flatbread. read more

Panera Bread - Sandwiches Near Me - Studio City, California

Previously have been here and it's been good but I just lately have been ordering drinks online and they changed where to pick it up a few times over the last year or so; what's the point of ordering online and go to the pickup area and not be able to pick up a cup which is right behind them. So I have to wait in line for people with complicated orders. lol Dummmmmm read more

Panera bread... very famous for the delicious simple ditches that they have. I love going there with my babe who enjoys the macaroni and cheese a lot. read more

Though they have forgotten an item all 3 times that I ordered delivery through their website, this time they really went above and beyond to correct this. The guy I spoke to made sure to send me the missing item through delivery again, and it arrived at my door in less than 20 minutes. When I opened the bag, not only were there two of those items, but also an assortment of pastries. They added all those as a kind gesture, and it was a pleasant surprise! I appreciated the effort they put in after making that mistake. Overall, a great customer service experience. The food and smoothie I ordered were also delicious as always. read more

The staff here are so nice it's very disappointing to see that they are forcing customers to use electronic ordering instead of ordering with the human. read more

A female manager here named Taylor = USELESS. I just called the restaurant because I received my order with my baguette just THROWN in the bag. NOT CUT PROPERLY, NOT BAGGED PROPERLY (there wasn't even a separate baggy or wrap in the bag for me to think it possibly unraveled), SO disgusting. She didn't apologize, she cut me off while I was speaking & she offered zero compensation (or even to REPLACE my baguette that I'm out of & paid for) and simply said "I'll speak to them to know how to wrap things properly." This is not only unsanitary but severely unprofessional, heading to corporate about this. So much drama over a baguette I would have been over it if she had simply acknowledged and apologized. But to make me feel like an a$$ over THEIR mistake = not right. read more

Panera Bread - Sandwiches Near Me - Studio City, California

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I love coming to this Panera. There's always seating. They take of you so fast. And everyone is always so kind. I love coming here for some chicken soup and anyyyyy one of their salads. read more

The sides were wrong. The driver was to leave my order at my door but the driver left food on mailbox rather than walk upstairs. I only knew where my food was cuz the pic. I'd take tip back if I could and give zero stars if I could. read more

Great service and they recognized my Birthday! All the staff and guests in the store wished me a happy birthday and they gifted me a huge cookie! Great soup and amazingly fresh bread late in the day!! read more

First they couldn't find my order and I waited 15 minutes when it said my order had been ready and then they made my sandwich completely incorrect I ordered a specific way because I don't like half of the stuff on the sandwich and they decide they don't have to make it that way I'll waste of my lunch and a waste of my time read more

Great tasting food and great customer service. As soon as I walked in I was greeted by a guy named javad. He is a professional at what he does. Great server read more

I've been going to this Panera for a few years now, not that often, but I always thought of it as a decent place. Today, though, today was almost bizarre. They were understaffed, but the staff was apologetic and doing the best they could. But there were bugs, what looked like fruit flies, flying around the pastries, there was trash on one of the outside tables, and worst of all, the silverware. I ordered soup, and was given a spoon that was dirty. Not "a few water spots" type dirt, but "someone took this out of their mouth, put it on the counter, and now it's on my plate" disgusting dirty. I don't know what I was thinking by a) staying and b) eating the soup - who knows how dirty the bowl may have been? It was such a turn off I don't think I can go back. And, blech. read more

Sometimes I have to remember why I stopped visiting a place. Panera today is a prime example of such. There was only one person in line so I figured this was a good sign. Placing the order was no issue, nothing memorable either. Went to use the restroom while waiting which is for customers only. Said the 4-digit code was on the receipt. I typed in what appeared to be all the 4-digits on my receipt and none of them worked. Oh, and the women's room was out of service. Went back to retrieve my order and then to see if I could get in again. A man was coming out and he looked at me as I was going into the men's room. Pointed to the sign to the women's. He got it. Thank God it was a stall in addition to a urinal since someone else came in. I prayed he wasn't using the urinal since I wasn't sticking around (this bathroom was not really that clean btw). I came out, washed my hands and got the hell out of there. On the way home, my side item was missing. FML. I will admit I am partially at fault for not checking my order before I left. Others will say I should not have to. Between this and the bathroom, this visit was an EPIC FAIL. read more

Quality food and quality service for excellent value. Always a good experience for the whole family and now they have pizza!

A year later and tried this location again for breakfast with friend on a Saturday. Good coffee, but it took up to 10 minutes for carafe refills. Egg wraps were good. There was more staff than patrons but service was very slow. Nice having a microwave near the coffee carafes. read more