Cancel

    Open app

    Search

    Panera Bread

    2.6 (139 reviews)
    InexpensiveSandwiches, Salad, Soup
    Closed 6:00 am - 9:00 pm

    Panera Bread Photos

    Business Info

    From this Business

    PANERA BREAD ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Outdoor seating
    Good for groups

    Recommended Reviews - Panera Bread

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Wow. Twenty bucks to not get it right.....AGAIN
    Joe H.

    Could these people be any more incompetent? I've been trying to not leave single star reviews and I've been trying to be nicer, but this place is literally zero-for-three: at LEAST THREE attempts on order fulfillment in the past month. I can no longer abide their willful incompetence. From incorrect drinks and incorrect orders, they can't get it right to save their own asses. We started this most recent saga ordering delivery; and I must say, shrinkflation has hit Panera like an eighty year old man falling through the ice on a frozen lake. The baja bowl, for example, is less than HALF what it used to be, in weight and size, while the price has grown like a teen boy's * in a sorority house party. First, they got the incorrect soups, sides, and drinks, second time it was missing drinks. Finally, this third attempt just now, where we went to the store for takeout, they F*ed up the protein and didn't add any chicken that we paid $$$ for. Now, I will say this, we did inspect the basic order, and my partner looked in the bag and it looked "correct" but she didn't look close enough to check and see if there was chicken in the Mediterranean bowl she ordered. There wasn't. I'm sick of this place. If they can't get it right even one time in three they need to just give up and close.

    There is a lot I want to talk about but more importantly, it was the look of food and how extremely rude the manager was. Today I called the Sterling location I called and spoke to a guy. He claimed he was the manager and gave me a fake name. I soon learned his name was ERIC. As soon as I made my order, I called and requested a few things. Extra sauce on the side, butter, and end pieces of the bread. When my food came I had no butter, no end pieces, and no straw for my drink. I called and spoke to the same guy. Eric was not pleasant to talk to and was rude from the start. The whole time we were on the phone, he seemed short and was rushing to get me off the phone. I had called and let him know I just placed the order and wasn't given butter, a straw, or end pieces. His first remark was "we don't normally give butter unless you ask". Then he mentioned that he told the chiefs about the end pieces and they must have not understood him. The thing is, he was not being understanding since we started talking. He was defensive and was pushing the conversation like I had wronged him in a way. I had let him know that I had called right after (and he was the one I spoke to) about all of that. He kept repeating that he told the staff but they must not have understood him. I told him that the end pieces weren't that important but I needed butter and a straw. He kept repeating that I never told him about the butter. That was the MAIN thing I called the store about the first time. It was the most important. He said that he didn't have any drivers to bring them back since it was doordash or whatever. I told him I ordered it through the app. He again got really rude saying that he didn't have anyone to bring it to me and he was not having someone come just to give me a straw and butter. I told him that I had called and requested the things but the straw I didn't think I needed to call and ask for since it was common sense. I told him I needed a straw to drink my Pepsi. He then made a rude remark saying "Why can't you open up the drink and take small sips." He did not attempt to help me in any way. I was neither rude nor yelling at all during that conversation, I was genuinely confused during the majority of it. He kept repeating that he wasn't going to send someone out to bring me a straw and butter and that I needed to call in the future if I needed butter. I kept telling him that I called and spoke to him about it as soon as I placed my order. He again kept repeating that I need to call the store and put it in a message. He did not care at all and did not care about anything I said. At that point, I couldn't take the rudeness anymore. I asked to speak to a manager and he claims he "was the manager," who knows if that is correct? I even asked for his name before I left and that was what he claimed his name was. He said that he could refund me my Pepsi and then make another order for the Pepsi and he could send butter and a straw with that order. As in, I would have to pay for a Pepsi (that I didn't before since I'm a member) and pay for the delivery AND convenience fee, just to get the things I've already requested for) Then when I opened my bag to eat it, the sandwiches looked HORRIBLE! The sandwiches looked thrown and not put together at all. One of the sandwiches looked old and squished. The avocados were brown and looked old.  The other sandwich looked worse. The whole middle was pushed out and the sides were caved in. There was sauce all over the tops of the sandwiches (not in the sandwich, literally on top of the sandwich). I have never had that bad of an experience in my life anywhere. The funny thing is that I was just in last night and ordered food. The woman there with straight blond hair was really nice and even gave me samples of two breads and sauce because I didn't know the name of the one I liked. She was extremely sweet and caring AND I came 15 minutes before the store closed, and she still treated me that way. Edit: Today, halfway through my first sandwich, I noticed a BUG in my food. I did take a photo but it's hard to make out what kind of bug it is. It's "small" and has several legs. It's a little squished so It's hard to tell which king but it was folded into the turkey. It's black, and has several legs but it's not a spider. The only reason I noticed it was because I was trying to rebuild my sandwich since it was thrown and nothing was stacked correctly. I like bugs but the one thing I can not handle is them in my food. After seeing that, I was extremely disgusted and threw away my WHOLE order including the brownie.

    The cashier lady was rude. Still I left $1 tip. But the issue was with the food. I ordered spicy chicken Fiesta instead I got a sad slices of chicken slapped in sad bread. What I ordered vs what I got my 15 bucks. The customer screen is down all across the board... why

    Curbside pick up is easy and quick. . .
    Fred S.

    I love the curbside pick up option from here and the food quality and selection is great . However the past two visits my order has been forgotten and I have had to go inside and find my order after waiting up to ten minutes past when it was ready. One employee, Ms. Jackie P. stood out this last visit and was empathic to the situation. She made sure Panera did not lose a customer. Excellent customer service! We will keep coming back. Jackie made a difference. Thank you Jackie for listening and for caring.

    Burnt cookie lol

    See all

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Su S.
    0
    67
    15

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Eileen C.
    58
    232
    507

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Woefully slow and inefficient. Won't be stopping here on the way to work again. Hard pass.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mark Q.
    0
    105
    28

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 2
    Thanks 0
    Love this 3
    Oh no 0

    13 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    Page 1 of 4

    Ask the Community - Panera Bread

    Review Highlights - Panera Bread

    Service is pleasant and food is consistent, but the standout employee is Bo.

    Mentioned in 3 reviews

    Read more highlights

    URBANO Modern Italian - Delicious!

    URBANO Modern Italian

    4.5(165 reviews)
    0.3 mi
    $$

    What a hidden gem this is. We had our Foundation meeting here and had a special menu created for…read moreus. The food was amazing. I had a Balsamic chicken with mini potatoes and it was delicious! I did get to taste the chicken parm and that is definitely going to be ordered next time. Service was really nice and laid back. Ambiance was amazing as well. We got to see so many great pictures of family and food. I can not wait to be able to sit outside and relax. We got to meet the owner and her daughter, wonderful people. They were just so kind.

    We were in town for a wedding and I found this place when researching. The reviews looked good and…read morethe limited photos also looked good. We were surprised to find this place was very small and has the look of a quick serve place, which it is not. The server: very nice and attentive. No one here seemed to actually be from Italy, which we are accustomed to when going to Italian places. Food: the crispy artichoke appetizer was good. The whipped ricotta appetizer was delicious. For meals, we got the bucatini and this one pasta with a pumpkin cream sauce. They were both OK, I didn't love the Brussel sprouts in my dish, just didn't go well. We also ordered the side of chicken parm for protein, which was big and good. For dessert the cappuccino was good but was sweet for some reason (I didn't ask for any sweetener). The tiramisu was pretty good, I imagine homemade, especially with it being more yellow which is more traditional.

    Photos
    URBANO Modern Italian
    URBANO Modern Italian
    URBANO Modern Italian - Great outside seating the enjoy a meal under the stars

    See all

    Great outside seating the enjoy a meal under the stars

    Panera Bread - sandwiches - Updated May 2026

    Loading...
    Loading...
    Loading...