Just had some fairly good food here (with the exception that despite explicit instructions to NOT put in any scallions in the soup--they put them in anyway.) What ruins this place is an EXTREMELY RUDE, ILL-MANNERED, AND HOSTILE EMPLOYEE.
Really a shame since, again, the food was pretty good. But that bad service is what earns Pho Royal the lowest rating
As we all know, dining out is not just culinary experience; it is the ambiance, which can be based on a number of factors. Quality service is what makes or breaks a restaurant.
We were waiting for our meal in an initially quiet restaurant......and then in walks through the restaurant front door a greased back dark-haired, tattooed, swaggering young man that, as it turned out, was a Pho Royal employee. Perhaps he had just come from a food delivery, who knows.
But as soon as he got to across the restaurant floor, he began shooting off his mouth a stream of Spanish obscenities and other blather to a friend sitting at a table, thinking, well, maybe we two customers didn't understand (I speak Spanish, in fact.) The restaurant was fairly empty.....but we were there--and this thoughtless oaf behaved as if he were in a crowded bar, loaded up on drink, feeling free to be as obnoxious as he wanted.
But it didn't end there.
No, we had the misfortune of having this brute (never got his name as there was no name tag unfortunately) serve us our food. No silverware had been provided so when I asked him for a fork and knife, he glared at me as if I was inconveniencing him.
UTTERLY UNACCEPTABLE.
Still, it didn't end there either.
No, even as we tried to enjoy our food, this inconsiderate knucklehead then brought out a plastic box of small saucers, slammed it down on the table next to us, and began loudly clanging the saucers as he looked for the right sized ones to restock on the tables. LOUD, like his rude voice.
OUTRAGEOUSLY UNACCEPTABLE.
When I went to the Vietnamese man who had initially sat us, I complained. And the man was very apologetic, saying that that ill-mannered slob had already received scores of customer complaints, that the owner, a "Mr. Lee," had been informed of this--but has (incredibly) allowed the brute to continue working at Pho Royal, and continue making customers miserable.
A deplorable status quo, to be certain. Why that glaring, motor-mouthed Neanderthal has not been fired, God only knows.
But I will never, ever, ever return to Pho Royal as long as this beast is free to do as he pleases, ruining the dining experience.
And as long at this is the status quo, I'd warn all of you to AVOID PHO ROYAL LIKE THE PLAGUE...... read more